Printer no longer works w/computer

Hello and HELP! Recently I switched ISP and was provided with a wireless router which I had never had before. My HP 6310 printer no longer prints off of the computer and HP is telling me I need a new printer. Is this the only way to go as I am on a limited income....Thank you and Happy Holidays! Trekbabe

Welcome to the HP Forum!
Trekbabe wrote:
Hello and HELP! Recently I switched ISP and was provided with a wireless router which I had never had before. My HP 6310 printer no longer prints off of the computer and HP is telling me I need a new printer. Is this the only way to go as I am on a limited income....Thank you and Happy Holidays! Trekbabe
Which type of connection are you using with this printer?
Is your printer connected with a USB cable or is it a wireless model?
How is it that HP is telling you that you need a new printer?
Has your printer been diagnosed as failed by an HP service technician?
Is it no longer in the standard (one year) warranty period?
Kind regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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helpthismacuser wrote:
When I print it requests that I to authenticate the printer with a user name and password but it's not password protected. I don't have a password, but I tried all the usuals anyways.
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This question was solved.
View Solution.

Hello @LindaGrace,
Welcome tot he HP Support Forums!
I understand that since re-adding a password to your wireless router your HP Officejet Pro 8500A e-All-in-One Printer is not communicating wirelessly with your Mac OS X 10.9 computer. I would like to assist you today with resolving this wireless communication issue.
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To run the Wireless Setup Wizard on your printer please follow the steps below.
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- Source
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Please respond to this post with the result of your troubleshooting. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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