Printer not copying or scanning

the printer is still operating on instruction from the computer but will not copy or scan I would attempt to re install but the installation disk doesn't work on windows 8

Hi Annthea24,Please take a look at the steps in this document. http://support.hp.com/us-en/product/HP-Deskjet-3050A-e-All-in-One-Printer-series---J6/4311836/model/5224265/document/c03478505/ This document will also walk you through downloading and installing the HP Driver SW without using an installation disk if your driver is not installed.Best of Luck! Let me know if this helps!
Jean

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HP LaserJet 1536dnf MFP will not copy or scan but does print

My HP LaserJet 1536dnf MFP will not copy or scan but does print. It does not matter if I use the ADF or the glass. When copying or scanning I get a completey black page. The light bar does move from one end of the printer glass to the other. There are no connectivity issues as the printing function and the e-print function work fine.
Thank you for your help

Hi @akb3,
I understand that when you try to scan or copy, you are getting a black page. I can help you with this.
Please keep the scanner lid open and then press the copy button.
Check if the scanner bulb glows.
Check if the scanner moves freely across the glass.
If it does not try connecting the printer directly to the wall jack and try again.
Update the printer's firmware if the bulb glows and scanner moves freely. HP LaserJet Pro M1536dnf Multifunction Printer Drivers.
If the issue persists, then I would recommend to call HP Tech Support for further assistance to see what other options are available for you at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. Contact HP Worldwide.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

HP Officejet Pro 8600 Premium will not copy or scan.

Hello,
I have a HP Officejet Pro 8600 Premium that prints just fine however it will not copy or scan. When I attempt to copy a document it displays Starting Copy... on the printer but will not copy and must be turned off and on to use the printer again. When I attempt to scan it brings up an error box telling me to check all of my network connections.
I have already tried the services.msi fix and have ran hp printer and scannor doctor tool to attempt to fix my problem.
In the services.msi I found that all services dependant on (WIA) were already running and set to automatic.
The scan doctor found that It wasn't communicating with the drivers, which I then reinstalled, and restarted the computer. It then continued to have problems with the drivers and asked me to contact support.
Thank you for your time.
edit: The printer is also running the latest firmware and I have also checked my anti-virus firewall so that it is allowing the printer through network. (note: in attempt to fix the issue i have both a usb and network connection trying to get either connection to work).

Hi-
To make sure I understand this correctly, you are unable to do a copy at the device itself? This should function without the device being connected to a PC at all. if this is indeed the case, it sounds as if this is a hardware issue. I would then check with HP support on your product for warranty repair.
I am an HP employee, however, this content reflects my personal opinion and is in no way associated with HP.

Hp f4440 all in one printer will not copy or scan

My F4440 all in one has suddenly stopped working. The on light blinks constantly and the little orange light at the front of the printer blinks as well. I have unplugged it from all electricity several times and checked all connections. No luck. Any ideas what I should do next?
Thanks.

Hello @aka6812 ,
Thanks a lot for the question, now lets get you an answer!
I see you are experiencing a "run time error" when trying to run your printer assistant after installing the HP 1510 software drivers.
Here is a description of what a run time error is. Microsoft Run Time Error
This might be because you have an outdated operating system, anti-virus blocking etc. Please take some time to follow the 3 step procedure to see if that fixes the issue.
Here is also a separate way to download the drivers from the web instead of a disk. Just click the appropriate link - Install / Uninstall software & drivers
Let me know what goes on! Look forward to hearing back from you!
I worked for HP.

ENVY 120 will not copy or scan

I unpacked my new ENVY 120 yesterday.
I can print OK. Although on one occasion, printing 2 pages per sheets in duplex, the second side was unreadable. Tried again and the output was satisfactory.
The issue I have is with copy which should be straight forward ...
- If I touch copy and then print preview, the display says "Copy preview in progress" and stays there for hours (until I run out of patience)
- If touch copy and then black or color, the display says "Starting copy" and stays there for hours (until I run out of patience)
In all cases, the red x (cancel) is unresponsive. The only way to get the printer back is to touch the power button to shut the printer down and then restart it.
I have the same issue if I attempt to scan. The display stays on "Preparing scanning..."
I suspect the product is faulty. Since it does not appear possible to talk to anyone directly at HP to fix or confirm, if I don't get a satisfactory answer today, I will pack the printer send it back and buy another brand.

I am having the same issue with my two Envy printers. They will neither scan nor copy. They simply read "Copy Preview in Progress" and never progress past that screen.
Wish there was a better way to get support than through a forum that no one at HP apparently reads.

Cannot print from my computer, windows denies access to add printer, can copy and scan

dell laptop, wireless, will not let me add printer, altho it shows the printer scan and copy...........

Hi flalady,
Thank you for your response!
What happened when you tried the guide I had posted?
Do you see any error messages on the printer's display screen?
Are you able to print a test page? Video: Printing a Test Page - HP Photosmart 6520 e-All-in-One Printer.
In the meantime, please try the guide I had posted earlier, as well as the HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
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Link to Windows 8.1 Printer (Fax, Copy and Scan) Drivers for OfficeJet 4500 G510n-z

Hello:
Need to know where I can find updated drivers for my OfficeJet 4500 G510n-z printer. I am using Windows 8.1 operating system.
I have tried using the link at HP, but at the point that it supposedly gets to the install window, it asks me to insert the disc that came with the printer. When I do that, I still get an error message saying something like "the link cannot be found." I also get another message at some pont indicating that the full version needs to be uploaded. Then, the same process starts all over again. I should add that the printer disc says that it is compatible with XP, Windows 7 and other earlier versions, but not 8 or 8.1
I have tried this 6 or 7 times with the same result. Dell (the company from which I bought the laptop) was useless and suggested I contact HP.
I can no longer scan, either, because the computer isn't recognzing that the printer has a scan function, so when I go to use PaperPort 12 to scan stuff, it doesn't recognize that a printer is attached.
Any help resolving these problems would be greatly appreciated.
Thanks!
This question was solved.
View Solution.

Oops! Thanks "Shlomil" not "Shlomi" - Sorry!

Printer not copying

Hello,
I've been having my office jet 7310 series for years and have had no problems until now. I can print documents from my pc, however I'm unable to make a copy of anything. When I place a document through the feeder or on the glass, it prints a blank page. But as I stated I can print from my pc.
Please help
Thanks

This issue can occur if the Scanner is not getting sufficient power to complete the copy operation. If printer is connected to a power strip or surge protector, connect the printer directly to a wall outlet. Check the copy functionality. If you still see the problem, try connecting to a different wall outlet.
Also try performing steps in the document below to reset the printer and cleaning the scanner glass and lid: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c00846928
Ensure you are placing the document face down on the scanner glass and try a test copy once again. If you are still getting blank pages, it is possible that the scanner bulb or a scanner component is damaged or faulty.
Say thanks by clicking the Thumbs up icon in the post
Please mark reply as "Accept as Solution" if it solved the problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP

HP Deskjet Ink Advantage 3545 Printer Black Print for Copy/Scan/Print not working

Whenever tried to Copy or Print with Black and White Print option nothing is getting Printed. Because of this issue my Color Cartridge is getting wasted. Please suggest ASAP resolution for it as I brought this print just few month back I was not expecting to face this issue. I want to Print my Documents with Black Cartridge so immediate suggestions are needed here. Thanks

Hi , I see by your post that you are unable to print, copy or scan in black. I will certainly do my best to help you. I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation. Please try the steps in this document to see if it will help resolve this issue.Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP ENVY 4500 and Deskjet Ink Advantage 3540 e-All-in-One Printer Series. Here is a document for cleaning the contacts on the Cartridge.A 'Cartridge Missing' or 'Incompatible Ink Cartridges' Error Message Displays for HP ENVY 4500 and HP Deskjet Ink Advantage 3540 Printers. Are you using Genuine HP Cartridges?
What are the ink levels? If you appreciate my efforts, please click the 'Thumbs up' button below.
If there is anything else I can help you with, just let me know. Thank You.

With my hp office 5010 all in one printer, i'm not able to scan, and this is one of his duties. why

with my hp office 5010 all in one printer, i'm not able to scan, and this is one of his duties. why isn't it possible?? Bad ssoftware while downloading it from internet because I lost CD rom. No pilot available for scanning with it??? Bad version of soft??? I bauught this printer because of his utility and space occupped: able to print, copy and scan in same machine, gain of room, perfect, but my scanning function is not working!!!! I would like to solve this damned problem which upset me since several weeks.... Waiting for an answer and a solution, best regards

pmonteil31 wrote:
Waiting for an answer and a solution, best regards
Hi,
Sorry you have to wait longer because I can not find your printer model under Google. Must be very old ?
Regards,
BH
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C5280 prints black page when copying and scanning

Can anybody help please.
C5280 prints a black page when I want to copy or scan but it prints ok from the computer. The light seems to be working on it. I am unable to reinstall with the disc as the CD drive is not working now. Does it need to be reinstalled.
Thanks for any help possible.

Hi @Dani77 ,
I see by your post that you are getting a black page when copying and scanning from the printer. You can print fine and you updated the HP software, the printer is connected directly to a wall outlet and you have the same results.
I would really like to be able to help you resolve this issue.
I wasn't sure whether you just updated the printer software on the printer or the firmware.
If you haven't already, please update the printer's firmware. HP LaserJet Pro M1536dnf Multifunction Printer Drivers.
Disconnect the USB or Ethernet cable from the printer.
Make sure the printer is still connected directly to a 3 prong wall outlet.
Try making a copy with a blank sheet.
If the output is blank, then try and copy a text document.
I will send you another step to try in a private message.
In the forum beside your handle name just click on the envelope to view it.
How is the printer connected? (USB/Ethernet)
Please let me know the outcome.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Print, Copy, Fax, Scan Recommendation

I haven't been able to fix the problem with my brand new Officejet J4660 All in one, (Print, copy, fax, scan). Yes, I have followed the recommendations posted here, and searched the HP forums as well. So, I had to "call a guy", that hurt.
So, would anyone care to give me a recommendation on another product that will work with my brand new iMac using Snow Leopard? An all in one product that works right out of the box, plug and play, like my iMac does?
Thanks so much!

I like the one I have: Epson Artisan 810. It has the features you are looking for and supports duplex printing; it also does a fine job with color printing. When it comes time to install it, please follow Epson's guidelines:
Go ahead and follow the easy setup guide (setting it up, installing ink cartridges and paper, etc) up to the point of installing software.
Even if you want it to work wirelessly, do a wired (tethered to your computer or router via USB or ethernet cable), install first.
Do not use the install CD in the box. Instead, download the latest combo package driver from the Epson site and use it. For the 810, it would be the
epson13615.dmg available here:
http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&oid= 132634&prodoid=63084664&infoType=Downloads&platform=Macintosh
If you have a wireless router: mine (Netgear) requires that I enter the MAC address of any equipment I want recognized; once the printer is running, go into the Network setup on the LDC screen and you will find the address. Copy it and enter it on your router's website. I did that and then turned on filesharing and did not have to install anything else - I can print just fine from my Macbook wirelessly.

Since installing Firefox 4.0 I cannot scan on my HP Photosmart C4480 printer/scanner/copier. Do I need to use older version of Firefox?

Installed Firefox 4.0 after using Internet Explorer for many years. Everything works fine, except cannot scan on HP Photosmart C4480 printer/scanner/copier. Can copy and use printer, just cannot scan pictures in any more. HP help center will not open.

Firefox 4 requires at least OS X 10.5 and an Intel Mac.
* http://www.mozilla.com/firefox/4.0/system-requirements/
For Mac OS X 10.4.11 or Mac OS X 10.5.8 you can look at:
* http://www.floodgap.com/software/tenfourfox/
Firefox 3.6.x can be found here:
* http://www.mozilla.com/en-US/firefox/all-older.html

My officejet 4500 g510n-z wont print faxes or from copy or scan. It prints perfect from computer.

my officejet 4500g510n-z suddenly wont print incoming faxes, or from copy or scan. It prints perfectly from computer. it also wont print fax reports or test pages. I have tried uninstalling and re-installing with software disc, still no go.what do i need to do please?

Let's set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. Let's us 192.168.1.100 for your printer.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway and first DNS. Leave the second one blank.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Printer and copier works - scanner will not

printering, copying and scanning has worked perfectly since purchase of both printer and laptop. recently the scanning function will not work. Message panel says linkage (link, network, something) is not installed.
Can you tell me what to do? Is uninstall a good idea?
mdleap

Hi mle5usmc,
If you believe that this is an issue with your HP Products, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks once again for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Printer not copying or scanning

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