Printer not printing black Ink

My printer is not printing black colored ink. The cartridge is brand new and when I touch the ink pad on it, it saturates black so I know that it's not an issue with the cartridge. I have the HP Photosmart 5510

Hi @PaigeWest
I see you are unable to print black from your Photosmart 5510, I'd like to help. Please complete all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
IMPORTANT: Please also include your country/region in your next post. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Printer won't print email with black ink, how do I correct this?

I am new here, and seek some help. My wife's i-Mac computer has a problem of not printing email with black ink. However, the printer will print email text in all colors, but not with black ink. The printer goes through all the motion/movements like it is printing in black, but only a blank sheet of paper is the result. However, it will print a black horizontal line (topic divider) across the paper in black ink, if that is shown in the email. Strangely, the printer will print using black ink when asked to print a word doc. The ink jet cartridge is new, so it is not an issue of being low on black ink.
I have changed printers, but still experience the very same strange problem. Is this a software problem, or a computer setting that needs to be adjusted? Any help would be greatly appreciated.

rooster2 wrote:
I am new here, and seek some help. My wife's i-Mac computer has a problem of not printing email with black ink. However, the printer will print email text in all colors, but not with black ink. The printer goes through all the motion/movements like it is printing in black, but only a blank sheet of paper is the result. However, it will print a black horizontal line (topic divider) across the paper in black ink, if that is shown in the email. Strangely, the printer will print using black ink when asked to print a word doc. The ink jet cartridge is new, so it is not an issue of being low on black ink.
I have changed printers, but still experience the very same strange problem. Is this a software problem, or a computer setting that needs to be adjusted? Any help would be greatly appreciated.
Your profile indicates you are running 10.0.x
Without knowing your real OS, it's not easy to answer your question
Message was edited by: nerowolfe

C5380 - I want to print using ONLY black ink cartridge. Is this possible?

Hi Folks,
I now understand that this model, HP C5380 and I'm guessing many others too, are programed to use an amount of colour ink even when selected to print in Black.
My question is: Can I somehow program the printer to 'only print using the black ink cartridge' and not use the colour cartridges at all?
I have heard that this is possible with some models but need the specifics.
I am even willing to permanently disable the colour function if needed. The replacement ink catridges are so very expensive, if I'm unable to do this then I'll be looking for another printer and it won't be HP. Thi is unfortunate because I think they make a good quality product - however they need to be on notice that their customers 'good will' and return business will not be forthcoming when they (and other compaines) continue to use money making strategies like this.
Many Thanks in advance for your time, B

Hi berni7 ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

How do i get the 8600 to print in only black ink?

How do I set the HP Pro 8600 Plus to print only in black ink? I have tried the "enable" option for black ink only under Preferences/Advanced but it doesn't seem to work. Still keeps printing in color.
This question was solved.
View Solution.

Did you set the Grayscale option to Black Ink Only?
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

HP DeskJet Ink Advantage 1515 printer wont print after replacing black ink cartridge

Hello.
My HP DeskJet Ink Advantage 1515 printer has been working correctly since a year.
I had to replace both ink cartridges and I changed only the black one since I needed that one most.
But, the lights keep flashing and the printer wont print. Please help?

Hi @RRGS,
Welcome to the HP Forums!
I see that your HP DeskJet Ink Advantage 1515 printer will not print after replacing black ink cartridge, and your lights are still flashing. I am happy to help!
What lights are flashing on the printer?
In the meantime, please see this guide, Blinking Lights on the HP Deskjet 1510 and Deskjet Ink Advantage 1510 Printer Series.
Hope this guide helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

6510 all in one photosmart printer - not printing black and/or not at all after 7/22/15 update....

Printer not printing in black at all, poor color print since 7/22/15. I have downloaded drivers and software, hard reset the printer (power cord out and unplugged then plugged all back in), read all the forums, watched youtube videos, called friends, googled answers, bought new ink (waste of money), cleaned print head multiple times, did every step on every forum post to no avail... Bought a new printer but really would rather return it and get my money back after getting this printer up and running again- why because I think the problem is due to HP and the new update released 7/22/15! I'm very upset, I have spent countless hours attempting to fix this printer (which I really do love up until now). I have lost credit on school assignments due to printing issues, wasted money on ink (that is really expensive) and wasted the ink trying to fix it running test page after test page. I feel like this is not fair to the consumer and I am very upset. I am ready to throw this thing in the street and smash it to pieces with a baseball bat at this point. I really would rather fix it but apparently this is the only way to contact someone. I have had this printer for 3 years and do not think I need to replace it or spend money to call someone from HP to fix it nor do I feel like I need to have it "serviced", nor do I wish to waste any futher time or money on the expensive ink this printer requires.

Hi there ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions
Regards,

Photosmart printer not printing out new ink colours

Hey guys, I own a HP Photosmart b109a and have for a couple of years with no issues.
About 4 days ago we brought some new ink cartridges for the printer as it had run out of colour ink and we were wanting to print out photos since we had heaps of photo paper and had thought it would work out cheaper than going to a store and paying for heaps of prints.
It was the correct ink used but on the first print everything came in shades of blue, no other colour had printed, so after removing the printhead I noticed it had been covered in blue ink as if it had leaked, so I cleaned it as shown online, but then only the black ink would print. I tried printing things with colour only and it would print but come out blank?
No issue with the ink would pop up and cartridges were shown to be full.
After much messing around I finally found how to do a cleaning cycle but only ran one as I didn't want to waste ink and didn't know if it would work.
Eventually the blue and yellow ink started to print and my photos came up as green in colour, but still no Magenta.
After moving from house to house I no longer have the disc to this printer so can't run the HP solution centre as it refuses to find the printer which my Windows 7 has found. I can't even remember how I found the cleaning cycle to try and do it again.
I've tried running many washes and printing heaps of coloured pages but the most I got was magenta appearing as a faded yellow.
So last night I tried to soak the head in hot water overnight as someone insisted it was clogged, which it also looked to be. This morning it was again a lot cleaner but now no colour will print! Only black ink!!
Any help with what can be done!? Getting these photos printed is super important as it's due to a loss of a family member and after paying for new ink that can't be returned, we can't afford to print at a store
Thanks in advance!

No one has a solution? Might just add, an old Calidad cartridge that requires you to carefully remove the chip of an old cartridge then add it to theirs, works perfectly in my printer right now....? the other inks don't want to work though....?

Printer not priting black....just put in new cartridge. As if not getting Command.

printer not priting black....just put in new cartridge. As if not getting Command

I would like to assist. What printer do you have?

Printer not printing AND Matching Screen colors to Print colors. Any advice is apreciated!!

Hello - I have 2 questions regarding printing to an Epson and also regarding the monitor colors Not matching the print colors working from Photoshop CS4 on a Mac with a Maverick [ 10.9.3 ] OS. My issues are Not about my own printers or software. I have been tutoring a friend via phone in Photoshop; he has CS4 and is working on Mac OS 10.9.3.
1- We found that he could print nearly fine [ nearly accurate colors ] from Lightroom on his computer, version 5.4. But when he tries to print from Photoshop he cannot make a print. There is clear communication between the computer and the printer, as, when he sent the file to print, the printer [ an Epson 3880 ] responded by automatically changing to Photo Black from Matte. Then, it opens the rollers as if to print, but, it them stops and the menu [ on the Printer ] says 'Ready.' The paper is 4x6” Moab Lasal paper 300gsm. This issue of Not printing is only with this Moab Lasal luster paper, for which he Does have the IIC profile, and we always make sure ‘Photoshop manages colors,’ not the printer. To address the issue of the printer Not printing at all using a non-Epson brand paper, we have tried seemingly everything from deleting and re-adding the printer from the Library / Printers, resetting everything [ printer computer software etc ], trying different settings in the Printer window and the Print Settings window. Including changing the media profile, platen gap, etc.
2- My other and more important question is – after we Do get a print, we cannot match the monitor color to the print. [ We havE been able to get a print using Epson brand paper. Which is odd because we have the ICC profiles for both papers ]. To address the color matching issue, he has told me he calibrated the monitor with a Spyder, and here are a few other variables that I can relay that may or may not be affecting his color-issues:
He iS viewing his prints in a dayliglht-rated lighting environment
The monitor is an iMac glossy finish monitor, not an anti-glare
We tried working and printing from both an 8-bit and also a 16-bit color-space and also 16-bit printing
The color shift is slightly but noticeably toward Magenta.
His printer is Not calibrated
Please let me know what else we can do, any known glitches that may be an issue with his older version of CS, any tips you can suggest.
Thanks very much!

I don't have that printer and I'm not on Mac, so someone else has to step in there. Generally a green/magenta cast indicates none/double printer color management. But then I don't know what you mean by "slight".
The Spyders aren't the most consistent and reliable calibrators out there. I had a Spyder 3 sensor that I just threw away because it gave a distinct red cast (I have several other calibrators, so there was no doubt). Another potential problem is that with most calibrators you can only adjust the white point along the blue/yellow Kelvin scale, but not on the green/magenta scale. This is often necessary to get a good white point color. In this case you need to use the monitor's OSD controls, and if possible the "pre-calibration" function in the calibrator to measure and monitor it - if that function exists. And I don't know if this is possible with an iMac.
This is basically a question of getting the white point right, both on the blue/yellow and the green/magenta axis (and luminance of course). The goal is to get a visual match to paper white on screen. With the white point properly set, neutral color balance relates to that, and the rest more or less follows by itself. (In addition you should set the proper black point/contrast for full control, but that's not the issue here).

6510 printer not printing Black ink Error: NON-HP INK ????? IT is an 564 HP INK Cartridge ???

Subject: I ran out off black ink 564. Cartridge PS: I purchased this ink cartridge at Staples .
Purchased new 564 XL cartridge for my HP 6510 printer. that is approx 1 year old
Insatalled new 564 XL ink Cartridge.
Problem : does not print black ink.
Error: Used or counterfit carteidges original hp ink depleted.
Attention!
HP'S cartridge warranty does not cover NON-HP INK or carteidges.
HP warranty does not cover repairs or service required after using NON-HP INK.
HP does not guarante the quality or reliability of NON-HP INK.
I ran a test sheet, a quqlity report, status report & also cleaned the printable heads through the printers maintenace program, but still does not print black . PS: I removed the cartridge from the printer & shook the cartrige vigurosly & looked up at my whute walls that got splashed with black ink,so i know there is ink ink in the cartridge.
I think i have a bad carteidge ,there is a small gold tab at the end of the cartridge if soemthing is wrong at this gold strip will it not report to the software,just saying dont know ?????????? Thank you for any reliable feed back that i may get.
Regards GJS

Hello @johnnyboston and welcome to the HP Forums!
I'm sorry to hear of your troubles with your Photosmart 6510 printer, but I will certainly do my best to lend a helping hand
I will suggest that you try the steps in this 'Incompatible Ink Cartridge' or 'Indicated Ink Cartridge Must Be Replaced' Message Displays on the C...l document to see if you can get the printer to recognize the cartridge.
Is it a genuine HP cartridge?
Let me know how things go with the cleanings and we'll go from there!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Printer not printing black ink Hp Deskjet D4360 / Carriage jammed not moving on Hp Officejet 4622

my cartridge is full and i did the blot test ink showed up but still not printing this is my HP Deskjet D4360
and my HP Offciejet 4622 keeps saying carrage is jammed and not moving and i tryed everything
Help me please
lalasmiles30 3

Hello @lalasmiles30,
Welcome to the HP Support Forums!
I understand that you're experiencing a black print quality issue when printing from your Windows 7 computer to your HP Deskjet D4360 Printer and a carriage jam error on your HP Officejet 4622 e-All-in-One Printer. I would like to work with you today with resolving the issues with these two HP printers. To make this post easier to follow I am going to divide my response into two separate sections for each printer. Can I please have you follow the steps below to resolve these issues.
Deskjet D4360 Printer Print Quality Troubleshooting:
To resolve this black print quality issue, can I please have you click here. Once the support document opens please run through Step three, Step four, Step five, and Step six. This includes any sub-steps under the listed Steps to follow.
Once troubleshooting is complete please test printing another Diagnostics Report from your printer to verify if the black printing issue has been resolved.
HP Officejet 4622 e-All-in-One Printer Carraige Troubleshooting:
In your post you indicate that you have already tried troubleshooting this issue to no avail. At this point I would like you to click here to access the carriage jam troubleshooting steps. Once the support document opens please follow Solution one, Solution two, Solution three, Solution four, Solution five, and Solution six. This includes any sub-steps under the listed Solutions.
If you have already completed the steps in this support document, please just review them to ensure that nothing has been missed.
Should the carriage jam issue persists, a whole unit replacement may be needed to correct the faulty carriage assembly issue.
Please respond to this post with the result of your troubleshooting. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Printer not printing black even with new ink cartridge

Responded to pop-up that ink was low.
After installing new black ink cartridge, attempting to print ink status report. colors show OK but black is not printing at all. Tried second new cartridge to no success.
Tried turning printer off and restarting - no change to problem. still not printing black.

Hi,
Please follow this HP document for this issue
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03946666&cc=us&dlc=en&lang=en&lc=en&product=408...
hope this helps
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

HP 6500 officeject all in one printer not printing black ink

HI there, every time I install a new cartridge, I go through all of these steps and end up purchasing another set of ink because I exhausted all of the ink by cleaning the cartridges. I don't understand and wish that I would receive a refund for all of the ink I have purchased with no resolve. At 68.00 a pop, back to back, I am a little frustrated. I still have the same problem of black ink not printing. HELP! I have done everything to trouble shoot the problem!

Hi @sunnybaby
I appreciate the troubleshooting you have done thus far, and completely understand your frustration. There is something else I would suggest trying, if you have not done so already.
My own personal recommendation, not one of HPs, is to use the solution offered in the following video. I only suggest doing this if he printer and printhead are out of warranty.  Hot Water Printhead Flush - HP Ink Series Printers with removable Printhead.
I have recommended this solution to others and have seen success, but I can not guarantee this will resolve the issue, it is an end of the line kind of effort. I hope it helps.
PaganC wrote:
    flushing it worked, Yeah!!!!!!! thanks for your help.
Although the printer might be out of warranty, if the issue persists, HP may be able to offer you something. Maybe they can offer you a discount on a newer model, or discuss the option of replacing the printhead!  If after all of our efforts the issue remains, I suggest calling HP. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
Thanks for reaching out to the HP Forums. I hope one of my recommendations resolves the issue.
- In support of Movember
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP photosmart 109a printer - Not printing black ink

Hi. I am having problems with my HP photosmart 109a printer. It is printing in the other 3 colours but is not printing from the black cartridge. I have tried replacing the black cartridge twice now with 2 brand new cartridges. I have also tried cleaning the ink head. Any idea what else might be wrong or what I might need to do?
Thanks

Hi @CWBarr,
Welcome to the HP Forums!
I see that your HP Photosmart b109a will not print in black. I am sorry to hear this, but happy to help you with this issue!
Please see this print quality guide, Fixing Print Quality Problems for the HP Photosmart B109 All-in-One Printer Series.
If the guide does not resolve the issue, then see this post, Re: black ink not working, by @Bob_Headrick.
Hope this clears things up for you!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP 3520 printer not printing black ink

I just replaced the black ink cartrige with a new HP black cartridge for this printer. Before I replaced it the printing was scetchy and faded and the indicator showed the ink was low but not out. I decided to replace it anyway and now I get nothing but blank pages. I have cleaned the printheads 3 times as I saw suggested on one post. When printing the test pages only the colors appear and still no black. I printed a color picture for my son's homework 2 days ago without issue now I suddenly have an issue. Please help!!

I'd advise giving HP phone support a call about this, as you may require a repalcement printer
http://welcome.hp.com/country/us/en/wwcontact_us.html
Can you please let us know how you get on?
Thanks
Ciara
Troubleshooting steps
http://h10025.www1.hp.com/ewfrf/wc/document?cc=ie&lc=en&dlc=en&docname=c03955488
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Printer not printing black Ink

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