Printer not printing due to ink

I have had my printer 2 years, and do not use it much, the inks are the original ones that came with the printer, it was printing faintley so I bought some new GENUINE inks,the black did not print at all, so i done all the cleans about 20 times, i also dampened the print heads and the black eventually came (not brilliant) but now all the inks seem to have run out and i am getting a message on my printer,oxc19a0036, and not any print at all, this is all in the space of 3 days. does this mean my printer is ready for the bin?

Hi,
Please close any opened HP dialog, reboot yoru PC and try the following:
Once the USB is connected, click the HP Officejet 4620 icon to open its software.
Open the Utilities tab and then click on Printer Setup & Software.
Select Convert USB to Wireless connection and folow the steps on screen to reconnect the printer to your wireless network.
If you experience any issues, click teh Wireless button on the priter, select Wireless and then Restore Defaults.
Next click the Setup button, select Tools and then Restore Defauls.
Turn the printer Off and on again, then repeat thte steps above and check for any change.
Please let me know of any problem,
Shlomi
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Hi MamaChickadee,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink.
You have completed the steps listed here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, with no success and would like to try the reset on the machine. I suspect the issue may be the printer and not the cartridge and do not feel a reset would help in this situation.
I would like to get this taken care of for you as soon as possible, can you please let me know which Country/Region you are in?
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Your file could not be print due to an error on HP Deskjet PCL3 class driver on.

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Hi limarache,
From what you have described, it sounds like you are using a alternate print driver rather than the driver for your printer. Please use the HP Print and Scan Wizard to help you troubleshoot this issue.
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Scan Tests : Checks the scan mechanism, drivers, and registry entries.
Click here to download and run the utility > HP Print and Scan Doctor
Please let me know if this resolves the issue, or if you require additional assistance, thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Hi tonyioancy,
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I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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Hi @obxgirl,
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HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

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Your file could not printed due to an error on 6., it's not printing Excel files only

Hi All,
I have users with a Windows 7 client running Office 2007.  The
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Your file could not be printed due to an error on .........
on 06:.
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and printer. For more information about troubleshooting printing problems, click Help.
Like I said the client can print other word/ Power point
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Hi,
It's actually not the first time I have seen this issue, please refer to this thread below:
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TechNet Community Support
It's recommended to download and install
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Your file could not be printed due to an error...

Hi All,
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There may be loose cables or a bad connection between your computer and printer.
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Any advice would be appreciated.
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A user needs the admin password like nitro glycerine needs a good shake.

Hi
Thank you for using
Microsoft Office for IT Professionals Forums.
From your description, I would like to confirm follow information.
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William Zhou CHNPlease remember to mark the replies as answers if they help and unmark them if they provide no help.

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When I tried to use my printer a few days ago, I received a "Can't Print: Out of Ink" error message concerning the magenta cartridge. I had used the printer a few days before that, and had not received a low ink warning. It seemed suspicious to me that I would have received an empty cartridge error message without first receiving a low cartridge warning. The yellow and cyan cartridges read 70% full - all 3 were original cartridges.
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Of course, problem first arouse on May 8th, and my warrantee expired April 26th. Any suggestions?
This question was solved.
View Solution.

I've solved my own problem, which was clearly a factory assembly defect. I looked inside my printer with a flashlight in the area where the ink cartridges are installed, and found magenta ink sprayed inside the printer. I disassembled the printer, and found that the magenta line had been damaged during assembly. There are four ink tubes which exit from behind the ink cartridges, then make a U turn back toward the front of the printer. Just after the U turn, they make another bend up-wards. It is at this point that I found the damaged magenta line, directly above a screw on the right-hand side of the ink cartridge housing. The lines are in a very narrow passage, and are held in place by several keepers molded out of plastic. It appears that the lines were put in place in the keepers, then the screw inserted from above. As I said, it is a very tight passage, and it would be very easy to damage the ink line at that point if the lines weren't carefully held back to insert the screw during assembly.
To solve the problem, I removed approximately 1/4 inch of damaged magenta ink line. I carefully cut the line with a sharp razor, to prevent collapsing the line or causing burrs to the tubing. I then placed about 3/4" of self-sealing heat shrink tubing over one end of the ink line. Next I spliced the line with a small piece of stiff plastic tubing from the handle of a cotton swab, which was a perfect, snug fit over the ink line. Being careful not to collapse the ink tube or cause further damage, I gently twisted the ink line back and forth until the ends were butted up inside the cotton swab splice. I then positioned the heat-shrink tubing over the splice, and shrunk it with a hair dryer. The heat-shrink tubing I used has hot-melt glue applied to the inside, which further aided in making a leak-proof splice. Again, there is not a lot of room, so the splice had to be kept small.
I reassembled the printer, reinstalled the ink cartridges, and powered up the printer. After the normal, long start-up delay, I printed several full-color test sheets, and all was fine. The magenta cartridge that I had installed previously now shows that it is full, and the remaining cartridges also read the levels that they had prior to disassembly.

Printer wont print due to curent printer setup

This just started happening. says cannot print due to current printer setup

Hi @swanie3
I would be happy to help you correct the issue, and get you printing. What operating system, and version do you have? Mac or Windows?
If you have a Windows operating system, running the Print and Scan Doctor might help. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
Connectivity:
USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check: Checks for missing or corrupt driver files.
Device Manager: Checks for problems in Device Manager that would prevent printing.
Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match: Checks the port settings for the HP product.
Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.
Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.
Print Settings: Checks and adjusts the print quality settings.
Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests: Checks the scan mechanism, drivers, and registry entries.
Source:Try the HP Print and Scan Doctor for Windows
Click here to download and run the Print and Scan Doctor> www.hp.com/go/tools
If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks (), the tool did not find any problems.
If you see green wrenches (), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.
If you see a red X (), follow the on-screen instructions to resolve the issue.
I look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Printer not printing due to ink

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