Printer not printing

replaced black cart genuine hp ink. printer would still not print any black. pulled print head cleaned (have cleaned twice before) then said that there was no print head in, took apart agian, said no ink, cleaned again. got to work went thru the start up cycle message faliur to align ink cartiges. i go to print and noting comes out.please help.
[edited personal information by Moderator]
thanks

Hi @cindy84 , and welcome to the HP Forums!
I understand you're having issues printing. I would like to assist.
It appears you've covered much of the troubleshooting already.
I would recommend removing the ink cartridges, and performing a power reset on the printer. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also suggest checking out the steps included in this document:
Fixing Print Quality Problems for the HP Officejet 6500 All-in-One Printer Series
If that doesn't resolve the issue, coupled with the steps you've already taken, I would suggest giving us a call. You can utilize this website to learn how to contact us appropriately, based on your region:
Contact HP Worldwide.
Thank you for posting on the HP Forums.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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