Printer not recognizing ANY paper in tray 3

Have installed the optional tray 3 onto my printer.
Have changed the paper size in trays 2 and 3 on both the printer and on my pc.
No matter the size of paper, how much paper, or how I choose to print it (force to tray 3) it ALWAYS says to load paper to tray 3 or hit OK to use available media.
Would like to be able to get it to print from tray 3

The attributes of the print request must match the equivalent attributes of what the printer believes it has in (at least one of) its trays, in order to print without a prompt being generated.
These attributes will be a combination of one or more of:
Paper Size: e.g. A4 or Letter
Paper Type: e.g. Plain or Letterhead
Paper Source: a paper tray identifier, or pseudo-identifier such as Printer Auto-Select or Automatically Select (I'm not sure exactly what the latter imples).
Whether Simplex or Duplex is selected - duplexing is only supported for certain paper sizes.
So what does a printer configuration report show (in terms of what sizes and types the printer believes are loaded in each tray)?
And how does this compare with the attributes you are selecting in the Print dialogue?
To generate simple test jobs (using either the PCL5 or PCL XL Page Description Languages), which use a specified combination of the above attributes (except plexing), use the Tray Map tool in the PCL Paraphernalia application, available via http://www.pclparaphernalia.eu

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