Printer not scanning, screen says scan deactivate, how do I fix the problem

Printer copies etc. but for some reason now not scanning, Printer screen says " the computer is not corresponding. Please check the following, then try again.
Printer software is running
Scan from computer is activated via printer software. ( for windows used)
Cannot understand as I've not had any problem before with scanning. Scanned a week or two back and no problems.
the printer screen says scan deactivate???
Can anyone help ?

Hi Sheba12,
I understand you are having an issue with Scanning from the Printer.
You should be able to just unplug the printer from the power source, while it is unplugged,
press the power button three times. Then plug it back in. It should continue from there.
Then, the HP Print and Scan Doctor can help you, just click on the link and download and run.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/p...
Please feel free to contact me if you have other questions
Thank you
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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