Printer not shutting down

At times the printer will not shut down. I press power button and it will be working to shut of for awhile and then will freeze. I then have to unplug it to shut it down. This happens more often than not.

Hi NORCO4655,
I have added a link below that will give you the steps to follow to perform a reset for your printer. If your screen shows shutting down but doesn't shut down it sounds like you need to do a hard reset.
Let us know if this works or if you still have the problem.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03177455&cc=us&dlc=en&lc=en&product=5061082&tmp...
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

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    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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    Message was edited by: Deepsees
    Message was edited by: Deepsees

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    Message was edited by: Deepsees

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