Printer not working since OS X 10.9.4

Ever since installing the latest Mac softwear (10.9.4) on my iMac I can no longer print. I receive a message saying:
"Unsupported Operating System. The Intsaller is not compatible with the version of the operating system on your computer. It is compatible with only 10.6 and below. For more information visit www.hp.com"
How can I upgrade my softwear?

Hi @MaddieRowell,
Welcome to the HP Forums!
I understand that your printer is not working since you upgraded to Mac OS X 10.9.4, and I am happy to help!
To upgrade your software please visit, HP Drivers & Downloads.
If you have any further issues, please reply with the following:
The Product/Model Number of your printer. Follow instructions in this link. Finding Your HP Product Model Number.
If the printer is able to make copies.
If the printer is connected, Wireless, Ethernet, or USB.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Hope this is what you are looking for, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Similar Messages

Canon ip4300 printer not working since restore of back up to replacement hard drive

I have submitted a question to Canon, but thought I'd see if anyone has had this issue here.
I had to replace my hard drive due to a failure.
Then I restored my iMac from a TimeMachine backup. That worked fine.
Now though the Canon ip4300 printer I was using successfully before the new hard drive and restore is no longer working. The print status window says i need to install software to use this printer.
However, it definitely worked before the restore.
Canon does not appear to have any drivers for OSX 10.10. However, I was hoping to get this older printer to work again since it was working on Monday just fine before the drive failure.
Thanks in advance for any advice.

What system were you running before the drive failed?
First try the fix discussing in this Apple document: OS X Yosemite: Reset the printing system
Next, if you have Time Machine backups try the following;
1 - go to the HD/Library/Printers folder and select the Canon folder.
2 - enter Time Machine and go back to just before the drive crashed.
3 - select the Canon folder and restore it.
4 - run Disk Utility to repair disk permissions.
5 - try the printer.
This is what I had to do when I upgraded my system for my older Canon i850 printer.

Printer not working since installing Mac OS X v 10.7 Lion

Since updating, Epson XP-400 printer unable to print. Message says the printer is offline and the printer is not connected yet printed a test page but unable to print a Pages document. I reinstalled the printer software and checked for updated software.
I upgraded solely to avail of an app that was recommended and a novice at doing any more, so help much appreciated.

Hi Visionlike,
I recommend the troubleshooting steps in this article if you are not able to print after updating OS X:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/ts3147
Follow these steps until the issue is addressed:
Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel.
Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
Reset the printing system, then add the printer again.
If the issue still persists, reset the printing system again. Download and installyour printer's drivers. Then, add the printer again.
Contact the printer vendor or visit their website for further assistance.
Best,
Jeremy

Canon Printer mx860 not working since upgrade to Yosemite, it is connected to my Mac via usb. Any suggestions? Thanks. LL

My 2009 Canon MX860 Pixma printer not working since an upgrade to Yosemite on my MAC version 10.10. It is connected by USB. Have had no previous issues with printing, scanning or faxing. When trying to print my Calendar I only get light vertical dotted lines, none horizontal, no words and vague header colors. Checked printer image on the on my MAC which shows the same problem. All of the color and black cartridges are new.
The recent upgrade to the Canon application says it is completed but it is not, image on application upgrade is a circle with an X.
Any suggestions? Could this simply be a compatibility problem? I'd sure like to keep my Canon printer.
Thanks, LL

Can you open System Information (Applications > Utilities) and select Printers in the left sidebar. If the MX is the only printer connected to the Mac then its information will be shown in the right pane. If you have more than one printer, then a list will be shown in the top right pane. Select the MX to see its information in the bottom right pane. Can you copy this information and paste back here for me to check.
Also an FYI - this is the Mavericks forum. The Yosemite forum is here

Drag and Drop not working since last software update

Drag and Drop not working since last software update - this is occuring on Outlook for the mac and I just tried moving an icon on the doc and the same thing occured. YOu can drag but the items will not drop.

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem(s)?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
Note: If you’ve activated “Find My Mac” or FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem(s)?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

Windows 8.1 pro 64 bit - finger print not working (sony viao 15126pab)

http://answers.microsoft.com/en-us/windows/forum/windows8_1-hardware/windows-81-pro-64-bit-finger-print-not-working/664d9ca8-a0ea-479f-851d-3631e3c1404c hi i am using sony svs 15126pab  2 days before firefox hanged so i forcefully shutdown the system , after rebooting fingerprint not workingthen i go to device manager i found biometrics working properly , 2, 3 times restarted then also finger print not working, then i checked the authentic true suite " its giving error message box and closing every times then i uninstall authentic true suite and installed again ,it asked registration and i registered but i didn't see the finger enrolling options in the software . i enabled biometrics options in administrative templates (components) , other options also enabled in services restarted , reinstalled from Sony Store - nothing helps..................... please help me ,,, i cant enable the add option of fingerprint in sign in options in settings.. the add option is like deactivated , no biometrics tool in control panel, no fingerprint enrolling option in authentic true suite . i purchased the system with windows 8 pro then upgraded to 8.1 now its reserved to windows 10 . so pls give me some solutions to rectify this problem

I cant access any printers, not even the virtual printers.
What I would do is use ProcMon to find out why that Event entry was written. Then I imagine I would get a clue about a .dll which might be involved, which hopefully might be registerable. Since IE9 there have been new .dll involving printing
which have not been reflected in any of our repair tools. However, instead of modifying our old scripts to reflect this fact, I have been advocating, so far unsuccessfully, that Microsoft create a proper IE Repair tool, one which does not rely on such
unreliable techniques.   E.g. a better method of repairing would be to have it done by a proper troubleshooter (an .msdt file) but so far it seems nothing has been done in that way for these symptoms (again, assuming the cause is registry corruption
and not simple interference from now incompatible third-party programming--the fix for that would be to identify and remove the incompatibilities.)   For example.
Robert Aldwinckle

Canon lbp 3300 printer not working

I have installed Canon LBP 3300 printer driver properly but not work since installed...

Try resetting the printing system.
Reset Printing System

Printer wont work since i installed time capsule

Printer wont work since i installed time capsule.

vincentfromscottsdale wrote:
Printer wont work since i installed time capsule.
Many posts give minimal information but I think you probably should receive the grand prize.. least info ever delivered in a post.
From your post I know that you installed a time capsule. I have no idea how or to what.
That your printer.. type model connection all unknown now does not work..
Sorry but the crystal ball is totalled and the other black arts of which wireless is perhaps one, is off-limits.
Minimum info needed.
What printer?
Connected how?
Is it still available on the network? Can you ping it?
Just the facts please.

HP Laserjet 1320 attention light on, printer not working.

I checked for paper jam, reseated printer cartridge, removed and reinserted printer and line cord plugs. Turned printer on and off. Attention light remains on and printer not working.

Hi Robert8695,
Let's manage one issue at a time. Regarding the error "unable to establish a two-way connection with the device", check out the link below for troubleshooting you can do to resolve it:
http://goo.gl/u3Snr
Let me know what happens and if the other problems persist as well.
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

Printer not working following iPad uodate

Printer not working following iPad upgrade

Hi,
Is the printer not mechanically working or are you having a problem with printing wirelessly from your device? Was the upgrade to the ipad software or did you get a new ipad?
Try restarting your apple device - It's a simple fix that sometimes helps re-establish the connection to the printer.
Other things to check would be that there have been no recent changes to the wifi password.
"Although I work for HP, I'm speaking for myself and not on behalf of HP"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

Where can i exchange my not working iphone bought in Switzerland (on july 12, 2012.) that just turned off and not working since. In croatian store they don't want to give me replacement phone!!!!

I have bought iphone 4s on July 12, 2012.in Zurich in offical Apple store (Glattzentrum) and after one and a half months it just turned off and not working since. I tried three charges and nothing (it detects that charger is on but it cannot be charged). So now I have a not working phone only two and something months after purchase. But the problem is that in Croatia we have two apple reseller stores and neither don't want to exchange it, although is under warranty!!!! The closest stores are 250 km from Zagreb...Of course I have contacted Apple store in Zurich but they told me to come in Switzerland or to send credit card data for receiving new iphone, the problem is I don't have credit card with 700 euro on it!!!! what to do?? who to call ??? where to get replacment device cause this is disaster???? I wanted to buy ipad but after all this I doubt to do so...I have not working Iphone payed around 700 chf or 800 usd and cannot change it in my country, is it possible for such vast organization like apple that this things can occur????? So much for customer support

“the EU is considered one country for warranty purposes“
Not the case at all whilst there are harmonized minimum standards governing guarantees, warrantees remain national as these vary (Add to) minimum legal protection.
Some how you need to get your phone back to Switzerland.

HT3258 My Parallels program is now not working since upgrading my MacBook Pro to OS X Mountain Lion. I was wondering if there is a solution to getting this working again?

My Parallels program is now not working since upgrading my MacBook Pro to OS X Mountain Lion. I was wondering if there is a solution to getting this working again?

You just need to update it to the latest version. See:
http://kb.parallels.com/114449

IChat Video Not Working since PSP3 bought!!

Hi guys,
ichat video not working since I bought and installed a new Playstation 3. I have a BT HUB that connects wirelessly with the imac. I have BT Vision running from the HUB too via ethernet wall boost adapters. I had this problem with video when i installed the BT Vision. And turned out to be something to do with Application Sharing settings on the HUB. I resolved it by correctly sharing AIM TALK with my wireless imac. Now the same problem has arisen since the psp3 was put on. But even with all the things I've tried I am stuck as how to get the video up and running as before. The devices running off the hub include:
1. imac (wireless via Airport Extreme)
2. BT Vision via ethernet and wall adaptors
3. iPod touch via wireless
4. PSP3 via wireless plug and play
I have checked all the ip address for these devices and have enabled app sharing for the imac wireless to AIM TALK in BT HUB manager. I have also opened my firewalls; changed the port setting to 443 in ichat preferences; re-set the HUB/Router;
Is there anything else I can do or check? As I said it worked perfectly before the psp3 went onto the
network. Should i assign AIM TALK to the imac wireless or to some of the other devices? (though I think I've tried that too!!)
Help would be much appreciated as this is driving me to insanity, if I wasn't there already!!!!
Take care, and thanks in advance for your help.
Baz, Belfast, Northern Ireland, Europe!!

"speedtouch modem!"
Yes you do.
Thomson-Alcetel who make the Speedtouch range make this device for BT.
The Firmware is Thomson-Alcatels with BT Logo-ing.
This Ethernet 3 connection is probably internal.
Have you got System Preferences > Quicktime > Streaming set to 1.5Mbps ?
If not then do and restart iChat to see the new speed.
In Leopard the Automatic setting is read by iChat as 384K.
This may be allowing the PS3 to have too much of the bandwidth.
I or rather my son has a X-Box 360 which can be on-line when I video chat and it works for me, as it does when he uses his PlayStation 3
If the AIM talk setting uses the same port here as it is listed elsewhere then it has only opened/allowed port 5190.
This would have appeared to have been coincidental to any iChat use when you changed it.
Are you not using UPnP in this device ?
Which firmware is it up to ?
Anything above 6.2.2.6 should work.
Anything starting with 6 and containing letters is later.
In the .telephony section does it mention which port are open ?
9:00 PM Sunday; May 11, 2008

I have an Iphone 4 and the camera shutter wont open, I have tried most things and it has still not opened, it has not worked since I have got it. What should I do?

I have an Iphone 4 and the camera shutter wont open, I have tried most things and it has still not opened, it has not worked since I have got it. What should I do?

Here's basic troubleshooting for iOS:
https://sites.google.com/site/appleclubfhs/support/advice-and-articles/troublesh ooting-ios
(Note that my links to other pages may promote my organization, and this should not be taken as an endorsement by Apple)

File- Print not working from SQL Developer 1.2.1 Build MAIN-32.13

File->Print not working from SQL Developer 1.2.1 Build MAIN-32.13.
I downloaded sqldeveloper-1.2.1.3213.ZIP and extract to a local directory. From the extracted directory I ran ..\sqldeveloper\sqldeveloper.exe from Windows XP sp2. The program itself seems to run just fine but File-Print doesn't do anything. In Help-About, Java Platform is reported as 1.5.0_06 and Oracle IDE is 1.2.1.3213. I'm not sure where to look for what is causing the problem.
Thanks

I hadn't tried CTRL-P before but I did today. On the first attempt, I saw a small jump in the memory usage for sqldeveloper.exe as reported in Windows Task Manager. Otherwise, there was no change. A second CTRL-P in the same session produced a further bump but subsequent attempts in the same session produced no further change in CPU or Memory Usage.
Using Task Manager to monitor this further, I tried File->Print again and saw that sqldeveloper would periodically climb to 1 or 2 percent CPU and consume a little more memory. After a minute or so, though, all activity stops again.
I do not get a print dialog box from SQLDeveloper using either CTRL-P or File->Print

Printer not working since OS X 10.9.4

Similar Messages

Maybe you are looking for