Printer off line how can I make it online?

Ihave two laptop computers. One I can print from, the other is constantly going offline. My question is how do I make it online again? My laptop is a Vaio.

Hi @sam28
I would be happy to help you with your printer. Please first post back with the answers to these few questions.
Is the printer connected wirelessly or with a USB cable?
Is the printer connected directly to a wall outlet or a surge protector? (It is best to connect directly to the wall)
Do you have any other HP Printers installed on this computer? If so, do you still have the printers?
What printer model do you have? How Do I Find My Model Number or Product Number?
What operating system do you have? Mac or Windows?
While I wait to hear back from you, if you have Windows, and if you haven't already tried the HP Print and Scan Doctor, please do so and let me know the outcome. You will see a wrench, a yellow exclamation mark, a red X, or a check mark next each tested item.
Click here to download and run the Print and Scan Doctor> www.hp.com/go/tools
If the issue persists, please complete the steps in the following document and let me know the outcome; 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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