Printer offline no lights on panel power on/off button however UV scanner lit so power to printer
Can any one please help/advise on nsolution if any. My HP Officejet J6410 All-in-One has stopped working.
None of the keys on the panel are lit including the power on/off button however there is power to the printer as the
UV light is illuminated when I switch the mains on, when I switch the mains power off the lights all flash.
I have tried using the HP troubleshooter eventually this stops with error code 0x03c010b.
Thanks
@mikej1, Welcome to the HP Forums
I understand your Officejet J6410 is not fully powering up, and you have caught the printer showing an error code. I hope to help you with some information, some steps to try and my own suggestions.
What comes to my mind when reading through your issue would be that there could be a power problem with the printer, or the printer itself could have a printhead failure, ink system failure, or a general printer failure. To attempt to work on these issues, I would suggest trying the power related guide first, and then try making a copy from the front of the printer if the power will remain on without an error message or code.
When you are going through these steps, and come to resetting the printer, it's best to make sure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power.
HP Printers - The HP Printer Does Not Turn On or Respond When the Power Button is Pressed
If the steps do not help to improve the symptoms at all, consider giving us a call directly to inquire about your printer options with HP, such as a new printer, replacement, or trade in.
If you do see some improvement, I'd like you to tell me what happened and we can go from there depending on the results!
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When available a nokia Care point should be able to assist you with spare parts. Different regions have different arrangements on spare parts though. A Care Point will be able to inform you on this. You will find contact information through the 'Contact us ' section on this page.
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