Printer only prints part of picture on paper

I have a HP Photosmart C4780 printer. I've tried printing pictures on it, but only part of the picture gets printed. I'm using 4 X 6 paper, and that what I have selected on the computer. Any ideas?

Hi Curious53,
I understand that you are having a problem printing a 4 x 6 photo. I will try my best to help you with this issue.
I recommend Resetting the Printer as this may resolve the issue.
In the HP Photosmart C4700 series user guide on page 22 are the steps for printing photo's. Follow the steps in the print settings for printing 4 x 6 photo's.
Let me know if this helped.
Thank you,
I worked on behalf of HP.

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Hello @mattesmom1,
Welcome to the HP forums.
I understand that you are having problems printing map directions from your Chromebook.
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Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

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No one could possibly help you with that little detail.
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Please read this post then provide some details. What operating system? Are there any error messages on the computer screen or blinking lights on the printer? What program are you using to print?
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Hello fishinbob,
Welcome to the HP Forums!
I understand your printer only prints the top half of some lines. I will do my best to assist you! First, I would like to ask you a couple of questions:
What type of printer do you have? Click here to find out: Model Number.
What is your operating system on your computer? Windows or Mac?
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Hi @ImaniL,
I believe I have something that could assist with your printing issue
My colleague, @JERENDS, has created these instructions to help with issues similar to yours, and I believe his instructions will help resolve your printing issue!
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Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
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Hi vicky611,
Does it print in landscape orientation exclusively from one program, or one device?
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

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Sent from my iPad

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Hi,
Follow these steps to disable two sided printing:
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Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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HI,
Ok then you at least covered that part, as i still think its a spooler issue (so a windows issue) This page could help.
http://windows.microsoft.com/en-US/windows/help/printer-problems-in-windows
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"

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HI, AND GREETINGS,
IVE BEEN TRYING TO SOLVE THIS PROBLEM FOR SOME TIME BUT I CANNOT FIND A SOLUTION TO IT. IVE WANTED TO PRINT SOME DOCUMENTS BUT IN BLACK AND WHITE ONLY - INSTEAD OF COLOUR BUT I CANT SEEM TO FIND THE SETTING IN WHICH I CAN TURN OFF THE COLOUR, AND TO JUST USE BLACK INK
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KINDEST REGARDS,
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What operating system are you using? Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Okay, now where was the paper jam located? Was there any paper torn off when you cleared the jam? As I stated before, almost sounds like a voltage problem, might be one of the contacts might be having an issue. Also, since the machine is new, I would suggest contacting HP, the machine should still be under warranty, if it is in fact new, and see if they can either provide service for it or just replace it. That is of course if you do not get it resolved.

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This is caused by the failure of one of your cartridges. Remove the black cartridge and print a test page. Does the printer print at normal speed? Is so the black cartridge was the issue and should be replaced. If not then put the black cartridge back in and remove the color cartridge and print test page. If the printer now prints normal speed the color cartridge was at fault and needs to be replaced.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Printer only prints part of picture on paper

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