Printer policy keeps trying to install the printers on every policy refresh

Question

I have a number of machines(Win7x64 11.3.2) that have a printer policy
assigned to them that installs a few SMB printers but no drivers. I can
install the printers manually no problem. When the policy runs I get the
windows progress box for each printer every refresh. Also if the printers
have been manually installed the same progress box still comes up every
refresh. What is real bad is if the machine is not connected to our network
the policy runs and pops up error boxes that is can't install the printers
and if you cancel it it comes back shortly later.
I have other machines assigned to the same policy and don't have this
problem and no errors in the message log. I have deleted and recreated the
policy with no change. I think it started showing up after one of the ZCM
updates but no sure when. It seems more prevalent on machines that have
been around for a while and have gone through more updates
I see the following errors in ZCC in the message log for the affected
devices.
The action printer policy (IDrinter policy) failed due to the reason :
partiallyFailedToEnforcePolicy, however the action is set to continue on
failure.
Additional Information: None
Failed to add smb printer \\<my server>\<printer to install>.
Additional Information: The RPC server is unavailable.
Jim Koerner
Server - ZCM 11.3.2 and Internal Database on Win2008R2x64
Clients - ZCM 11.3.2 on Win7SP1x64

Answer 1

Debug Logs should have the exact string.
I wonder if its a rights issue to those printers.
Are some devices in a domain and others not or perhaps in different device folders resulting in different rights to those SMB printers?
I reference device rights because these printers may be installing using device rights via the policy instead of user rights.
This would be why it works when done manually.
Also when done manually, verify the exact parameters you are using vs what is in the logs.
Originally Posted by Jim Koerner
I have a number of machines(Win7x64 11.3.2) that have a printer policy
assigned to them that installs a few SMB printers but no drivers. I can
install the printers manually no problem. When the policy runs I get the
windows progress box for each printer every refresh. Also if the printers
have been manually installed the same progress box still comes up every
refresh. What is real bad is if the machine is not connected to our network
the policy runs and pops up error boxes that is can't install the printers
and if you cancel it it comes back shortly later.
I have other machines assigned to the same policy and don't have this
problem and no errors in the message log. I have deleted and recreated the
policy with no change. I think it started showing up after one of the ZCM
updates but no sure when. It seems more prevalent on machines that have
been around for a while and have gone through more updates
I see the following errors in ZCC in the message log for the affected
devices.
The action printer policy (IDrinter policy) failed due to the reason :
partiallyFailedToEnforcePolicy, however the action is set to continue on
failure.
Additional Information: None
Failed to add smb printer \\<my server>\<printer to install>.
Additional Information: The RPC server is unavailable.
Jim Koerner
Server - ZCM 11.3.2 and Internal Database on Win2008R2x64
Clients - ZCM 11.3.2 on Win7SP1x64