Printer prints too close to top edge...

Can not align my labels from either of our 2 pcs so it is printer not settings.....?..normally prints too close to top egde losing first line of text from work doc which is a pain.  Was fine, suddenly decided not to play fair.  Any ideas?  My christmas cards need their labels......

What printer are you using?
What OS are you using?
How is the printer connected to the computer?
What program are you trying to print from?
Does it do the same thing from other programs?
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