Printer prints wirelessly fine but it won't copy

Just bought hp photosmart plus Series B210. It prints wirelessly fine but it won't copy. Press black copy or color copy on printer screen "and says Starting Copy..." but gets stuck there and does not copy. Have to pull out plug and plug in to reset printer. Have tried numerous times but unable to print. Help, please!

After several weeks of not finding answers here or elsewhere on the web - and after waiting for an iTunes 7.0.1 and getting it - I "gave up" and went to the Apple Store last night.
The Genius bar took my ipod, plugged it in to a mac, reached under the counter and handed me what they said was a NEW ipod (it was in a generic brown box with no accessories, cables, etc). I did not like that solution for two reasons. First, all of my family photos and videos were on my iPod and I did not like the idea that maybe those photos would turn up on the web someday. Second, it was a gift and had a personalized engraving on the back. When I pressed them on what they thought was wrong with my iPod they said it was not worth the time to figure out and they would just give me another one. Or I could ship in to Apple Support and they would send me a new one WITH the same engraving in a couple of weeks. I took the "new" iPod.
And, sure enough, when I connected it to my powerbook it was detected, the firmware was updated and iTunes synced all my music, photos and videos (and games).
The Genius bar people seems pretty sure that the problem was hardware (the port where you connected the USB cable at the bottom of the device). When I pointed out that it had been working fine right up until the day I upgraded to iTunes 7.0 and that it had not worked since they did not seem terribly interested.
So, my problem is "solved" in that I have a working iPod sans engraving.

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Hi @kots
I suspect your question would be better answered in the HP Enterprise Business Community, as your HP Printer is a commercial model.
My technical expertise is with consumer products and software, I am sure the commercial folks would be happy to help if you re-post your question for them to answer. The HP Enterprise Business Community is an HP Forum designed for the Commercial and Enterprise customers to help one another. I am sure you will find some HP folks there to help too.
Click here to view the Printing and Digital Imaging. When the page opens you will see the option to 'Log in' or 'Register Now' on the right. The commercial forums are separate from the consumer boards, thus you will need to register if you don't already have a commercial account.
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Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?lang=en&cc=us&prodTypeId=18972&prod...
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You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Printer prints wirelessly fine but it won't copy

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