Printer Properties Window - Officejet Pro 8620

When I open the Printer Properties window and select the Printing Shortcut tab, each of the options (i.e. General Everyday Printing, Two Sided (Duplex) Printing, etc.) has a small lock icon at the bottom of the bigger icon. Why?
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Hi,
They are preset shortcuts and you can't mofify if BUT you can define or add your short cut(s) if you wish. For example: on my printer I use duplex as default and I have a short cut called oneside when I need to pring only one side
Regards.
BH
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Scan to network folder yosemite Hp Officejet Pro 8620

So...can I really forget "scan to network folder" with Yosemite? I checked many forums and tried all kinds of setups and variations of network paths etc. Nothing worked. However I can scan and send to computer without problem (which could be a work around..).

Hi @robired2 ,
I see that you are having issues scanning to a network folder. I would like to help you resolve this issue.
Scanning with the Full Feature HP Software in OS X v10.10 Yosemite.
I have provided the manual for setting up the Scan to Network Folder, starting on page 15 that you may take a look at.
HP Officejet Pro 8610/8620/8630.
If you are still having issues, check the website for any firmware updates for the printer. HP Officejet Pro 8620 e-All-in-One Printer Drivers.
Here is a post where we were fortunate enough, to get the printer working through the Network Folder.
This is a Consumer Laserjet printer on Yosemite. Take a look at the steps to see if that will help.
Re: Identifying the scan file for the Laserjet Pro 200 color MFP M276nw on a MacBookPro.
If you are still having issues, let me know.
Have a nice day!
Thank You.
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Gemini02
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Officejet Pro 8620 won't print from microsoft or thunderbird

I have installed the printer drivers for my new OfficeJet Pro 8620 and am not able to print from Microsoft Word or Thunderbird. I can print from Google Chrome.
I am running Windows 7 and have already reinstalled the printer software several times.

Hello @dmcairns,
I understand that you're having printing issues with MS Word and Thunderbird on your Windows 7 computer when printing to your HP Officejet Pro 8620 e-All-in-One Printer. I would like to assist you today with resolving this issue. Now you mentioned that you have already uninstalled and reinstalled multiple times to no avail. I do believe that because you can print from certain programs on your computer that you are experiencing a driver conflict with those two programs. To resolve this issue, can I please have you run through the steps below.
I am going to have you load an alternate driver on your printer. This will not cause you to lose any functionality at all. You will not notice any difference in the performance of your printer or the capabilities. The only thing that should change, is the fact that your printer will be able to print from every program!
Step 1: Clear Temp files:
Click on your Start menu
In the 'search programs and files' box located right above Start when you click on it, type %temp% and hit enter
When the Temp folder opens, select Ctrl + A at the same time. Everything in this folder will now highlight.
Select 'delete' on your keyboard. No actual files or folders on your computer will be affected by deleting the Temp files as they are just temporary internet files. Should a file still be used by a program on your computer than you will automatically get the pop up to 'skip' the file.
Once the Temp folder is emptied, close the folder
Right click on your Recycling Bin on your desktop and select Empty Recycling Bin
Step 2: Download Alternate Driver:
Please click here to download the alternate Officejet driver package
Once the website opens, select the Download button
Allow the download to Run
Once the download is complete, an extraction will automatically occur and then the installation will pop open. Close any installation window that opens.
Step 3: Add Alternate Driver:
Click on your Start menu
In the 'search programs and files' box type %temp% and hit enter
When the Temp folder opens you will see a folder that starts with 7z.... Click on that folder to open it
Scroll through this folder and ensure that it has files that start with OJ860 files in it. You do not want to see OJ862 files. Once you verify that you're in the right folder with the OJ860 files in it, look at the top of this folder and you will see the file path. It should show something like 'local disk C - Users - Username - AppData - Local - Temp - 7z. . . . Left click on the right hand side of this file path bar and everything will highlight. Right click on the highlighted file path and Copy it.
Close the Temp folder
Click on your Start menu
Select Devices and Printers
Right click on your HP Officejet 8620 and left click on Printer Properties
Select the Advanced tab
Select 'New Driver' and hit 'next' until you see a list of Manufacturers on the left and a list of Printers on the right.
Select Have Disk on the bottom right. An 'Install from disk' window will pop open. Right click on the file path bar and Paste in the file path we previously copied.
Select OK
Select the HP Officejet 8600 and hit next
When you're brought back to the Printer Properties window, select Apply but don't hit OK
Click the General tab and rename your printer back to Officejet 8620
Select OK
Please try to print from a few different programs to verify that everything is printing properly now.
Please respond to this post with the result of your troubleshooting. Thanks for reaching out to the HP Support Forums. I wish you luck!
X-23
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80070490 error on Win 8.1 for "HP - Other hardware, Printer - Null Fax - HP Officejet Pro 8620"

The indicated update (HP - Other hardware, Printer - Null Fax - HP Officejet Pro 8620) is supplied by Microsoft was an optional update for the HP 8620. Installation fails, with 80070490 error. What can be done to get arround this error. Presumably the update is needed. I am a new HP 8620 user, and I am installing over my home wireless network. All other printing issues seem fine, without problem.
Please advise.
Thanks.

Hi @tonguetwister
Although this appears to be a Microsoft error, not an HP issue, I'd like to try to help. I found something for you to try; Windows Update error 0x80070490.
Please let me know if this resolves the issue, but if the issue persists, it might be best for you to reach out to the Microsoft Community.
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Officejet Pro 8620 won't print the "full pasted image"contained in a Word 2007 document

Just upgraded and installed for Officejet Pro 8620. Running with Windows 7, 64bitWhen printing a page that includes a image that was copy/ paste, using the snipping tool into the word document, it does not print the "full image". In print Preview the full image appears, but when it prints about 15% of the bottom edge and the right edge of the image is omitted. This was not a problem when printing from the Office jet 8600. It is not a problem of page width or length because text is printing just fine.We removed all prior printing software, and re-installed the new printing software, disabled the printer firewall, and problem still occurs.Please advise what other information is needed. Thanks.

Welcome to the HP Community @SandieKeith , I saw your message about the issues you are having when printing from MS Word. If the Print and Scan Doctor did not seem to help any, you can also try the steps and suggestions below! 1. Uninstalling the Printer Software from the Control Panel2. Restart the PC3. Reinstall the Full Feature Driver here: HP Officejet Pro 8620 e-All-in-One Printer4. Try printing from MS Word again5. If there are printing issues, try a Clean Boot and restart the PC6. Try printing again If the issue still continues after the above steps, check out the Microsoft Support sites for help with resolving the Word printing problem:How to troubleshoot printing problems in WordHow to troubleshoot print failures in Word

Officejet pro 8620 won't print through RDP

We have a new OfficeJet Pro 8620 that we just set up in a remote office. The user connects via vpn and rdp to another desktop in our network. When we connect he cannot print. I installed the drivers on both the local and destination computer. The printer prints from both computers as well. But through RDP the print job gets sent to the local computer and drtops, and I get a Windows error 372, Print Service: "The document Remote Desktop Redirected Printer Doc, owned by xxx, failed to print on printer HP Officejet Pro 8620. Try to print the document again, or restart the print spooler.Data type: RAW. Size of the spool file in bytes: 285662. Number of bytes printed: 131072. Total number of pages in the document: 1. Number of pages printed: 0. Client computer: \\LOCAL_PC. Win32 error code returned by the print processor: 2147500037. Unspecified error I have tried uninstalling and reinstalling the drivers and the printer on both the local and remote computers and that didn't work. I found this: http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4aa0-8465enw&404m=secure-erc It seems to imply that the 8600 series needs a different kind of driver but I can't find the driver it needs. Any help would be appreciated.

Welcome to the HP Community Forum. Fifteen years ago I knew a bit about this subject - useless. Smiling. Unfortunately, Of those drivers offered in the Citrix doc, I dont know which, if any, would be useful for this series. Reference:Printing Preferences =======================================================You do have a nice printer at that remote office that supports ePrint. HP Officejet Pro 8620 e-All-in-One Printer Have you considered using ePrint for remote printing needs? Help, Information, Examples, Commentary:Add Device to Printer When you see a Post that helps you,Inspires you, provides fresh insight,Or teaches you something new,Click the "Thumbs Up" on that Post. Click Accept as Solution when my Answer provides a Fix or Workaround!

HP Officejet Pro 8620 Shifted Margins when printing

The only problem I find when printing paper is that the margins are always shifted. The margins of the paper on my PC display Is different to when Officejet Pro 8620 prints the paper. I tried printing with borderless on, but the margins are either to close to the top of the paper; I also tried printing with borderless off, but the margins shifts way below compared to the paper on the computer display. My older printer HP Officejet 4500 wireless has a "minimize margins" option, and the printer always prints exactly as it is on the display; however, it is no so with my newer Pro printer. I tried going to advanced options and clicking on preserve layout, which is available only when doing 2-sided printing, and the margins were still shifted; there are pictures on the bottom that can show you. I looked around preference options of the printer, paper setup, printer properties, tried readjusting settings, but the problem is persisting. I do not want to go any further, or else I might screw everything up. Additionally, the problem is not with the copy settings of the printer, I looked there too and the margin shift is turned off. Please help me find a solution. I use this printer to print books, and I need to finish it ASAP, thank you for your support Printed Paper Page 1: Printed paper margins are shifted slightly higher, compared to PC display paper   Printed Paper Page 2: Printed paper margins are shifted down, compared to PC display paper   Paper Displayed on Computer: Observe the top margin distance from the top of the screen

Hi , Exon737 wrote:
For the first question: Yes, when I print multiple page copies in 1-sided or 2-sided format it makes margin shifts. 1-sided printing margin is shifted down for all pages. 2-sided printing margin shifts up for odd pages and shifts down for even pages.This would mean it's something in the hardware that is causing the shifting.  HP regularly releases firmware updates that may help. You can click on this link to Get Printer Updates for HP Officejet Pro. I would also check for crumpled paper inside the printer. All of the steps can be found here, but I copied the main step for you. Check the carriage path for obstructions with a flashlight;Place your fingers into the slot on the left side of the printer, and then pull to open the cartridge access door. The carriage moves into the access area. Wait until the carriage is idle and silent before you continue.Disconnect the power cord from the rear of the printer, and then unplug the power cord from the power source or electrical outlet.Use a flashlight to check for torn pieces of paper that might remain inside the printer.
  I would then clean the paper feed rollers, steps copied from this document.Follow these steps to clean the paper pick rollers.Place your fingers in the slot on the front of Tray 1.
Figure : The slot on the front of Tray 1
Pull the tray toward you to remove it.
Figure : Pull out the input tray
If you use Tray 2, lift the printer off Tray 2, and then set the printer aside.
Figure : Lift the printer off Tray 2
Turn the printer so you see its underside, and then locate the pick roller.
Figure : Locate the pick roller
Roll the pick roller to the right so that the rubber part faces you. This might require some force.
NOTE:The pick roller should only rotate to the right.
Figure : The pick roller in its normal position
Figure : The rubber part of the pick roller
The rubber part of the pick rollerRotate the rubber part of the pick roller so that it faces youLightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.Press the cloth against the rubber part of the roller, and then rotate the roller to the right with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.Rotate the roller back to its original position.
Figure : The pick roller in its original position
Turn the printer back around so that the printer control panel faces you.Place the printer its normal position.Reinstall Tray 1. Then I would try aligning the printhead.On the printer control panel, swipe the display to scroll to Setup () and touch itSwipe the display to scroll then touch Tools.Touch Align Printhead.  Please let me know if any of these steps resolved your issue, or if there is anything else I can do to help.  I look forward to hearing from you!  Thanks,

My 8620 HP Officejet Pro 8620 e-All-in-One Printer IS INCREDIBLY SLOW TO PRINT - TRIED EVERYTHING

I have an 8620 HP Officejet Pro 8620 e-All-in-One Printer It is connected via wireless set-up, with excellent signal strength. It is incredibly slow to print anything, especially PDF files that have graphics in them. I have the latest software installed, latest firmware updates. I have even uninstalled and re-installed, the issue is still there. This is an incredibly crap product, so I'd like to get this issue solved ASAP. Thanks,Brian

For example: printing http://www.nytimes.com/images/2015/07/04/nytfrontpage/scan.pdf Quickly goes 7.03mb/of 7.03mb... then just swirls the "printing" status on the printer's LCD screen, and takes 5 minutes to print...

HP Officejet Pro 8620 e-All-in-One Printer Squeak

Just purchased an HP Officejet Pro 8620 e-All-in-One Printer,
Model A7F65A, 13 days ago. I have not used it too much, and
it's already squeaking when I scan pages from the top loader.
Not sure if there is an easy solution or if I have to return it?
Any suggestions?
Scott Faver
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Thank you. In fact, I did speak to a very friendly and helpful representative at HP. Bottom line, I returned the printer to Staples, where I bought it, and they happily gave me a new printer in the box. After I set it up and use it for a few days and will report back IF I experience a similar issue. For now, I am VERY pleased with both HP and Staples.Thank you. [Smile]
Scott Faver

Can I Scan to editable text on HP Officejet Pro 8620 using the Apple Printer Driver 3.0?

Can I Scan to editable text on HP Officejet Pro 8620 using the Apple Printer Driver 3.0?
I had a very difficult time getting my new HP Officejet Pro 8620 functioning as well as it does now. I just tried scanning something as editable text for the first time and it ended up being scanned as a pdf. At one point in my various tries there was a note on the printer screen that I did not have the HP OCR software installed.
This may be because the resolution to my installation problems with the HP Officejet Pro 8620 seems to have been reverting to operating with the HP-Apple Printer Drivers 3.0 package instead of the HP-Officejet-Pro-8620_v12.32.0.dmg installation package.
I do not, therefore, have the HP Scan application on my computer now which is where HP says its OCR software can be found.
So what I'm afraid of is that I'm now running well with the HP-Apple driver but if I do go back and install the HP Officejet Pro v12.32.0 driver software with the HP installer, in order to access the OCR softwware in HP Scan application, I'll mess up everything else.
Is there any chance that the HP-Apple Printer Drivers 3.0 package I have installed also includes OCR software? If so where can I find instructions for activating it and using it with the HP 8620's scanner?
Or can I only get OCR capability with the HP-Officejet-Pro-8620_v12.32.0.dmg package?
Any experience with this? Should I leave well enough alone? Or can I somehow install the HP-Officejet-Pro-8620_v12.32.0.dmg package without messing up my current functionality?
Thanks
Steve

The printer driver that is installed automatically from Apple doesn't scan. The scanner part can be accessed through Image Capture, but I don't think that does any OCR on the scan. You'd need a separate program. As you noted, many of the bundled software programs have OCR built-in (albeit limited). From my experience, that is only activated when you scan to "searchable" PDF or something similar. You would then have to extract the text from the PDF.
I don't have an HP printer/scanner, so take this all with a grain of salt.
If you can just install the Scanner utilities, that shouldn't affect the printer portion.
Your other option would be to purchase separate OCR software. Unless you need to scan lots of documents into text, you should further investigate installing the HP scan utilities.

Windows 8.1 and Officejet Pro 8620

I bought a new Officejet Pro 8620 for my office and installed it on 4 machines. All of them could print but only one coupld scan. There happened to be a hardware issue and I had to return it to the store. When I went to install the new printer (the second one) the computers are not able to scan but not print. I have tried de-installing and re-installing the drivers from the disk and downloaded from HP, and nothing seems to work. I'm not getting any error messages, and I am able to add the printer and it shows up in my devices, nothing gets stuck in the printing queue, but nothing ever actually prints.
We have a secondary wireless printer (HP as well) that we are able to connect to wirelessly, not sure if that will help understand my problem.
I appreciate any help you can provide.
Thank you

Hi kmwenman,
Is this issue happening on all 4 machine that you have installed the Officejet 8620 on?
Please download and install the HP Print and Scan Doctor and let me know the outcome of each test performed. Please run this on all of the computers the printer is installed on if the issue is occurring.
You will see a wrench, a yellow exclamation mark, a red X, or a check mark next each tested item.
Click here to download and run the utility > HP Print and Scan Doctor
Is the printer connected directly to a wall outlet or a surge protector? (It is best to connect directly to the wall)
Do you have any other HP Printers installed on these computers? If so, do you still have the printer(s)?
Is this an HP laptop or a different brand?
Are all the computers running 8.1?
I look forward to hearing from you.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

I have my HP Officejet Pro 8620 ready to install the driver from my MacBook (one I have had 5 years) and can't find instructions that make sense to me. It is a wireless printer/scanner/copier/fax.

I need help installing my HP Officejet Pro8620 WIRELESS printer/scanner/copier/fax. Help please.

Click this link to obtain instructions and download software from the HP product support web page for your printer:
HP Officejet Pro 8620 Software and Drivers

My HP Officejet Pro 8620 has stopped printing from Mac OSX.

I bought my HP Officejet Pro 8620 less than 6 months ago. It started making a grinding noise as it printed. Then it said it was low on cyan. Then it stopped printing because cyan was depleted. I bought new cyan today. I put that in and it now says "There is a problem with the printer or ink system. If problem persists, contact HP." I have tried many suggestions for over 2 hours. I opened the carriage and looked for paper. None. When I tried to download software, it said "something bad with your device. Device is in error state and cannot be reflashed because of this. Resolve the problem and try again."
I have tried to use e-print but ended up keeping usb connection.
I can't touch the printer panel because it is stuck on "Printer Failure" and no areas are in view to start over other than turning the printer off and on by switch, by unplugging cord. How do I resolve the problem? Thank you.
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Yes, after an hour online following time on the HP online site, the technician's Hardware Supervisor said I needed a new printer. Thanks for your answer.

HP Officejet Pro 8620 - set up problem with MAC OSX version 10.7.5

I have just bought a new Officejet Pro 8620 and all set up fine to a point. Problem is that when I try the HP Utility set-up and click on "Add Printer" and identify it as "Bonjour Malfunction" and select the printer from the pull down menu list, I receive the message:
"The software for this printer is currently unavailable, please contact the printer's manufacturer for the latest software".
I have already downloaded the latest software from theHP website - but stil no resolution.
Any help please would be gratefully received.

Hello @Kennynic!
Thank you for posting on the HP Forums!
I would be happy to provide some help regarding your Officejet 8620 and installing the software on the Mac. The first thing I suggest is to ensure all the HP Software is removed from the Mac. I suggest uninstalling the HP Software. After the software is uninstalled I recommend performing a "repair disk permissions" on your Mac. A repair disk permissions is a utility built in the Mac operating system designed to locate and resolve issues or errors that may cause complications when re-installing. After the repair disk permission is complete restart your Mac and try adding the printer again.
To uninstall the HP Software click here: Uninstalling HP Software
To perform a repair disk permission click here: Performing a Repair Disk Permission
There is only software available for Mac 10.10. Unfortunately there is no full feature software and driver available for Mac 10.7. You should still be able to add the printer using the AirPrint drivers. Go into System Preferences from the Apple icon and click on printer and scanner. In the printer and scanner window click the add printer icon and you should be able to add the 8600 printer via Wi-Fi and AirPrint.
I recommend checking for software updates on the Mac. To check for software updates click the "apple" icon at the to left and click on "software update". Install any HP or printer updates. After any updates you should restart the computer. and try printing.
Please post back and let me know how everything goes!
Cbert
I work on behalf of HP.
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HP Officejet Pro 8620 - Scan to TIFF?

I don't own this MFP so it's not in front of me. I'm trying to assist a client who keeps sending PDFs that are too large for our portal. If he could send as TIF/TIFF it would likely be much smaller.
I've looked at the manual and don't see instructions/options for this.
Does anyone have experience with this on this MFP? Is it possible?
Thanks!!
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Hello there @Frannia welcome to the forums!
I have taken a screen shot from my HP Scan (on a Windows PC), there should be the option to change the file type to a TIFF file if the Everyday Scan is selected. See what I had highlighted in yellow below. Ignore the red arrow to scan as a PDF file.
Also ensure the full feature driver and software is installed. If the driver is needed, click this link, select the operating system the printer needs to be installed on and scanned from, and download it here:
HP Officejet Pro 8620 e-All-in-One Printer Drivers
I hope this helps!
Have a great Thursday
R a i n b o w 7000I work on behalf of HP
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Printer Properties Window - Officejet Pro 8620

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