Printer queue problem

when I issue command
% lpstat -p all
prt1 is faulted, ................ . system not responding
So when I try to print "test" file to that printer using
% lp -d prt1 test
[id is prt1-023456 & today is "Jun 30"]
then I check lp status by issuing
% lpstat -o
prt1-012345 .............. May 21 123456 finished printing
prt1-023456 .............. Jun 30 123
There is nothing print out. When I issue
% cancel prt1-012345
cancel prt2-012345 done
It is too late to cancel that queue.
Then I cancel all the print queue and reset the print server and disable/enable the prt1, the problem still cannot be solved.
My question are
1. Why the printing for last month (May 21) still appear in the lpstat -o command.
2. What is going on to the print queue and why my test file cannot come out.
3. How to solve that problem.

Thanks for the suggestions. I did the upgrade to OS x Lion thinking that the problem would be solved with a fresh install of the operating system. It was partially fixed. I have 2 printers on my home wireless network. I can print normally using an old HP G55 printer and a generic hp printer driver. For the other printer, an new hp photosmart D110a, I can scan just fine from the print & scan utility. However when I try to print I get the error message: "/Library/Printers/hp/cups/Inkjet1.driver/Contents/MacOS/Inkjet1 failed"
What does that message mean? I have tried reseting the printers, getting fresh updates from Apple, and adding the printers back. I can use the old printer, but it is frustrating because the hp photosmart used to work just fine with 10.6.

Similar Messages

FREQUENT PRINT QUEUE PROBLEM

I AM USING THIS PRINTER WITH ONLY ONE CATRIDGE I.E 21 NUMBER BLACK. THERE IS FREQUENT ISSUE OF PRINT QUEUE EVERY DAY. PROBABLY IT IS ONE TO TWO TIMES A DAY.
BUT USUALLY IT IS RESOLVED BY THE USE OF HP PRINT AND SCAN DOCTOR FOR THE TIME BEING. I WISH TO RESLOVE THIS PROBLEM PERMANENTLY.
PLEASE LET ME KNOW WHAT TO DO.

Please do not type all caps, according to internet etiquette it is shouting.
What is the print queue issue you are talking about and any error messages?
What is HP Print and Scan Doctor fixing?
Are you using Genuine HP cartridges, not refilled?
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

Problem with local users printing to the printer queue

We have just upgraded our servers to 2.8GHz Quad-core Intel Xeon which is running OS X 10.5.6
I have set up the printer queue to the network printers, through LPD.
Open directory users are able to print to the network printers without any problem however when a user local user to a machine (all 10.5.6 but different models) are not able to print.
The printer pauses and does not print.
Any solutions?

Hi there,
I am not quite sure of your setup based on your posting so apologies if my reply is not appropriate.
Are you saying that when the Mac attempts to print directly to the network printer (rather than via a queue created by selecting an Open Directory printer) the printer queue pauses?
If yes, then I would ensure that the LPD protocol was selected and the correct queue name was entered - as this can often cause the spooler to pause.
PaHu

Bizarre solution for OfficeJet Pro K5300 problem when Word docs hang in the print queue spooling

A bizarre solution to a spooling problem.
Problem:
Word documents sent to an HP Officejet Pro K5300 Series printer hang in the print queue, saying “spooling”. They do not print, and cannot even be cancelled.
Solution (Bizarre Solution).
The solution that worked for me was to rename the printer by removing the first space after “HP” in the printer’s name. When I did this, Word could then print to the printer. If the space is then re-inserted back into the printer-name then Word is still able to print!! I don’t know how, but it worked, and it worked on two separate installations! The full explanation is below with more options for testing that still need to be explored, or preferably explained by HP and or Microsoft.
First here is some background. My computer is an IBM NetVista 2.4GHz, P4. It has a 250GB HDD with lots of room and 2GB of RAM. My operating system is Win XP Pro with Service Pack 3. My anti-Virus in Trend Micro Internet Security 2009, updated regularly, (I turned it off while installing the printer software). I use Office Professional 97, with Office SP2b).
I bought a new HP Officejet Pro K5300 printer.
I installed the printer software, and followed HP’s directions strictly. I used the installation CD that was supplied by HP. My connection to the printer was USB.
The installation proceeded uneventfully and I printed a test page after it finished.
After that I printed a configuration page, then I printed a couple of photographs using Irfan View. The quality was great and I was pleased.
Then I tried to print a 2-page Word document, using Word 97, but nothing happened. No response from the printer, no error messages, just silence. I clicked on the printer icon on the task bar to look at the print queue and saw that my document was listed as “Spooling”, but it was not making any progress. I waited a couple of minutes but still no progress. I tried canceling it but it would not cancel/delete. The job on the queue would not respond to anything. I could not print it and I could not cancel it. The only way I could recover was to shut down Word, which flushed the queue and lost the job.
I tried this a few more times but with no success.
I did a Google search for this problem, and I found a few solutions. I tried them, but none worked. I checked HP’s website and found this problem listed, with some solutions from HP. I tried HP’s solutions, but they did not work either. In fact, when there was a Word document stuck “spooling” in the queue, HP’s diagnostic utility said that it could not even communicate with the printer, and suggested that my USB connection was bad. However, when I flushed the queue by shutting down Word, I could successfully send a Test Page to the printer, and I could print a detailed PDF from Adobe. So Word was the problem, not my USB connection.
After a pondering this problem over the next few days, and keeping in mind the fact that the default HP printer-name was “HP Officejet Pro K5300 Series”, I remembered that many years ago I could not get an Excel VB macro to select a printer, and print to it, if the printer-name had any spaces in it. I had noticed that the HP default printer name had 4 spaces in it, so I wondered what would happen if I renamed the printer by removing the spaces from its name.
So I renamed the printer to “HPOfficejetProK5300Series” (no spaces), and voila! Word could now print to it!
Then I wondered, if it was necessary to remove all of the spaces from the name, or just some of them, to get the printer to work, so I renamed the printer back to it’s default name in 4 stages, at each stage re-inserting one of the original spaces, and testing the printing. At each stage the printer kept successfully printing from Word, until I had re-inserted all four spaces and the printer’s name was back to being identical to the default name that it was installed with, but now it would print from Word on command.
So why was it that Word could not get the printer to print with the printer’s default installed name, but if I removed all of the spaces from the printer’s name, then re-inserted them, the printer would print from Word every time?
So I did another test.
I uninstalled the entire printer software package and installed the updated Full Feature software package, filename “OJProK5X00_Full_8_3.exe”, 159MB download from HP.
After the package was installed, Word could NOT print to the printer, but other programs like Adobe PDF reader, and Irfan View, could print to it. I tried each software package about three times each, with consistent results.
I then renamed the printer, but this time I just removed the first space after the letters “HP”, i.e., I changed the printer’s name from “HP Officejet Pro K5300 Series” to “HPOfficejet Pro K5300 Series”. After I did that Word could then print to it. I then changed the printer’s name back to “HP Officejet Pro K5300 Series” by re-inserting the first space, and Word could still print to it now.
I challenge someone from HP to read this and explain why Word won’t print to this printer until I rename the printer by removing a space, but can still print to it after the space is re-inserted!
Of course, there is another alternative. Perhaps I could have renamed the printer by removing or changing any of the other characters, instead of the spaces. But each test involves completely uninstalling and re-installing the software, and I have better things to do with my time.
This question was solved.
View Solution.

What an amazing solution!
I recently purchased an HP Deskjet F4580 and had discovered that when using Word 97, it would print OK when using the Print icon but when trying to print using File->Print->choose page number or current page, Word would crash. Excel, Adobe etc would all print fine. I have spend many hours removing and then reloading the HP software and Office Professional software but this solution fixed the problem in a few minutes. PC is running XP Home SP3.
Just one thing I would add is that my computer has two accounts - one is the Computer Administrator account and the other is a Limited account. When I took out the space between HP and Deskjet so the printer became HPDeskjet F4500 series, I could then print from the Administrator account using either the print icon or File->Print->choose page number or current page. When I switched to the Limited account, I would get the same crash when I tried File->Print->choose page number or current page (OK with icon). The Limited account mode does not allow the printer to be re-named.
I went back to Admin mode, re-classified the Limited account as a Computer Administrator account, logged on to this account and re-named the printer (in this case I took out another space so it became HPDeskjetF4500 series. Then it printed fine using the print icon or using File->Print->choose page number or current page. I then went back to the Computer Administrator account, re-named the printer to HPDeskjet F4500 and re-classified the second account back to Limited account mode. Now printing OK in both Computer Administrator account mode and Limited account mode.
Thanks again!

Problem on printer queue

Hi Gurus,
there is a problem on printer queue when the user AAA wants to print an order.
This user can create and print the order. Also if the user set the printer as XXX the System print on the YYY printe. Besides if the user modify a created order he can't print. Probably there is a SAP value set to modify.
Can anybody help me? Can you write me the right steps to solve the problem?
thank you so much
Vallex

Apparently this error was due to the user I was logged in testing with not being an administrator (maybe a power user would have worked as well) in Windows. Upon changing this user to a local admin, I was able to add the printer queue. It does give an alert that "The server for the printer does not have the correct printer driver installed" and that I have to manually install and/or select it.
So, problem solved...mostly. A couple of lingering oddities are that the print queue's status shows "Access denied, unable to connect", rather than "Ready". I seem to be able to print w/o issue, however. Other thing is that I guess I will not be able to use the logon script to ensure the printer queue is connected, due to having to select the proper driver manually. Any thoughts on either of these?
Thx,
FT

Solaris print queue ordering problem

Hello in my new work I hit following problem.
"unfortunately Solaris does not queue print Jobs according to the time the print command was started, but according to the time when whole print job was finished from the client point of view (== print jobs were copied to spool directory). This way small print job, that was sent after large job, can be in reality printed earlier. This behaviour is new to us, because on other unix systems (BSD / linux) it would behave as expected."
Any hints on how to modify print queue behaviour?

Hi,
What are the problems you have found for sending all the prints to the same queue ?? are these a performance issue ??
so maybe you have to increment the number of report server's engines at your rwserver.conf file:
http://docs.oracle.com/cd/E15523_01/bi.1111/b32121/pbr_conf002.htm#i1006129
modify attributes minEngine, maxEngine, initEngine
Regards
Carlos

My print queue has a problem!

Hii
When i want to print some files on pages or Microsoft Word etc...
The Print queue appear and suddenly disappear
At the end there is not any files had been print
what is the soultion ?!

Hi, Mohammed Barashi.
Thank you for visiting Apple Support Communities.
Make sure all updates have been processed for your computer and try the steps in the article below.
OS X Mavericks: Solve printing problems
http://support.apple.com/kb/PH14142
Cheers,
Jason H.

Print problem: Appleworks and Print Queue Constipation

Let me start by saying that I have had this problem intermittently on my own computer, and now my mother has it on hers. My computer is wicked fast and loaded, hers is a basic iMac17" G4. I strongly suspect that the problem only occurs with Appleworks, but I may be wrong.
So the problem is this. When I try to print, the item goes to the print queue, and then the job stops. The printer icon shows up in the dock with a red exclamation point. The job stays in the queue. In the printer queue dialog box, you can click on the "start jobs" icon, and the icon will change to the "stop jobs" icon..... but within seconds the icon will revert back to saying "start Jobs."
At this point, I have a problem that is hard to eliminate. Cleaning out the queue is not enough to make the computer behave. I do a variety of things like a restart, unplugging the usb, unplugging the power cord to the printer, etc. Eventually things get better, and I am never sure what thing I did fixed it.
This has happened only rarely on my computer, so I have not gotten too excited. But it is chronic on my Mom's, so I spent hours doing varouis disk fixing programs and dumping the printers preference files and making sure she has the latest driver (it is an Epson C88). None of that works. (incidentally, I have various printers, including an Epson R320, not sure it that printer is always the culprit on my computer).
I thought I had her problem solved when I made her go to the Page Setup dialog every time and make sure her Epson printer is selected there before printing. But today she said the problem reoccured, even doing as I suggested.
She can print from every other program. She can print to PDF and open that PDF in Preview and print from that. But that is an awkward workaround for an older woman who is scared of her computer to begin with.
So... any ideas. I scoured this forum and couldn't find anything that I hadn 't already tried

Peter,
More a guess than anything else, but I'd suspect a corrupted preferences file.
See Peggy's tip "AppleWorks has stopped working correctly" here:
http://discussions.apple.com/thread.jspa?threadID=121704
for more information.
Regards,
Barry

Can't print- 27" 2013 iMac-my epson stylus 3800 pro will not print-i updated driver n added printer in syst prefs-When i print the printer queue opens and shows the job as "stopped"-Supply level "information is not available"-maybe part of problem...thx

I can't print from my 27" late 2013 iMac. I am using an epson stylus 3800 pro. I updated driver and added printer in system preferences. When i print the printer queue opens and shows the job as "stopped". Supply level shows "information is not available which maybe part of problem...thank you

The first thing you could try is a reset of the printing system. Please note that this action will remove all printers and scanners from the Printers & Scanners preference pane.
With the reset complete, unplug the Epson USB cable from the Mac for a minute and then reconnect it. This action should result in the printer being added again to the Mac automatically. If this does happen, then see if you can print again.
If the printer is not added again automatically, open Printers & Scanners and click the plus button to add the Epson. Once this is done, then see if you can print again.

Printer proxy problem? 300 jobs in my print queue.

I left my MacBook Pro on overnight. When I 'woke it up' about 24 hours later, I found that I had 303 documents in my print queue for my HP LaserJet 1320. Printer proxy has quit upon awakening in several instances before. This is the first time the queue has 'completed' printing of documents. Some of the documents were sensitive. Do you think my security/ID has been compromised?

“Windows Server Print Services 2012 Printer Queue” target is a part of Windows Server Print management
pack which is useful for collecting the print queue information.
The Base windows MP wont be able to do this.

Alien communique, print queue lagging, printer refuses to e-print, can't find with laptop

I purchased the HP Photosmart Plus e-All-in-One Printer - Black (CN216A#B1H) to replace my top-feed printer whose ink was disappearing from retail stores. It is connected to my Mac Mini (OS: leopard 10.5) via USB, and to my home wifi network. I have a pc (OS: XP) laptop that also connects to the internet via wifi network. Here are my problems:
1. The printer refuses to e-print. I have it set up with hpeprint, and it'll connect to hpeprint occasionally, usually after rebooting. I can print using the apps on the printer, but I can't email ANYTHING to it. I've even spent an hour on the phone with HP's help center, and he's sent stuff to the printer that never printed. It doesn't matter how it's sent--attachment or in the email--or what it is, it just sits in the queue until it fails. I paid more for this feature----why won't it work??
2. I can't find the printer with the laptop. Now this may be my ineptitude with windows, but even my husband (whose laptop it is) can't figure it out. I can access the printer's url in a browser (http://192.168....you know), but I can't get the Add A Printer wizard to recognize the printer. It wants to go in through shared computers, looking for a printer on my Mini--which, by the way, for some strange reason my router won't let computers on my network access my hard-wired mini. Anyways, that's a headache for another day.
3. Last night I tried to print a copy of a legal form, and the job sat in the computer's print queue for about an hour before the printer finally started warming up to print. Then it only printed the first half of the first page, spat it out, and gave me (after about half an hour more) a half dozen pages that look like some kind of alien communique. I've actually had it do this to me a couple times in the last day, just randomly printing these pages until I cancel print. Whatthe?
Setup seemed to be remarkably easy. I just plugged the thing in and followed the prompts. But now I'm starting to have buyer's remorse. What in the world is wrong with this printer?? If you can help me clear up one or two of these things, I'd greatly appreciate it, since it means less time I'll be on the phone with Customer Service.

By the way, here's what it printed:

Display Report Title line in Printer Queue Again

Post Author: ShowMeTheName
CA Forum: General
Hello, this is my question:
How can I get our Crystal Reports XI printed from our VB application to show again the line u201CCrystal Reports + The Report Titleu201D in the printer queue?
We first started generating reports with Visual Studio 2003 and Crystal Reports for VB.Net. Months later, we upgraded to Crystal Reports XI Developers Edition.
When we built our application in VB and CR for VB.Net (v.9?) and printed reports from it, they showed the Crystal Reports line with the report title in the printer spooler. Now that we upgraded to CR XI DE and compiled our program, the reports only show the line u2018Documentu2019 in the printer spooler. The report title is gone.
Does anyone know how to get that report title back? If we open a report in the Crystal Reports program and we print it from there, we do get that line u201CCrystal Reports u201C and the Report Title in the printer spooler. However, when we print the same reports from our VB application (and whatever upgrades installed by CR XI), the report title is replaced by a very annoying u2018documentu2019 word.
We need the report title to show in the printer queue to distinguish our reports.
In our VB app, we open the reports as a new ReportDocument and then we print them with the PrintToPrinter code.
Has anyone else had the same problem? Do you guys think that if we replaced the new report references with the original version will do the trick?
We donu2019t want to change or eliminate the u201CCrystal Reportsu201D words because I know we canu2019t. What we want is that line back so it can show the report title. I certainly like that line better than the u201Cdocumentu201D one we get now.
Thanks for your help!

Post Author: emoreau
CA Forum: General
as per http://technicalsupport.businessobjects.com/cs/forums/3054/ShowThread.aspx, it doesn't seem to be possible.

Windows 8/8.1: Printer Offline Problems

Windows 8/8.1: Printer Offline Problems
Are you getting an error that your network or wireless printer is offline when you try to print?
When you print to your network printer, does it fail, and when you check the printer status it says Offline?
Do you have problems printing to your wireless printer after your PC has been asleep?
If you answered YES to any of the above questions, then you have a problem with your network printer being offline. After some investigation into this problem, we recommend updating windows. Run Windows update to check that your version of Windows 8 is up to date.
There are a few windows updates that may help with this problem
1) Install this Microsoft patch to make sure this private-public-private network issue does not reoccur. It is part of the April 2014 Windows Update package for Windows 8.1 and Server2012 R2 (http://support.microsoft.com/kb/2919355).
2) Install this Microsoft patch for the WSD service. http://support.microsoft.com/kb/3000461
If this does not help, then please follow the steps list below which will give you a Workaround that may help with this problem.
Assign the printer a static IP address
An IP address is an Internet network address that the computer can use to communicate with the printer. Enter a static IP address to make sure that the wireless connection remains stable. Follow these steps to assign the printer a static IP address.
Get the printer IP address.
Press the Wireless button on the printer control panel to view the network settings.
Access the Network menu on the printer control panel.
Print a Network Configuration Page or Wireless Test Report page.
Once you have the printer's IP address, open a new web browser window or tab.
Type the IP address in your web browser's address bar, and then press Enter.
Make sure that you type the IP address into the browser's address box. If you type it into a tool bar search box, the EWS will not open.
If the message 'There is a problem with this website's security certificate' appears in the web browser when you try to open the embedded web server (EWS), or when you navigate within the EWS, click ' Continue to this website (not recommended)'.
note:
Choosing 'Continue to this website (not recommended)' will not harm your computer while you navigate within the EWS for your printer. If you encounter this error outside of your printer's EWS, your computer could be at risk.
If the browser fails to open the EWS after you click 'Continue to this website (not recommended)', refresh the browser window.
The Embedded Web Server (EWS) for the printer opens and confirms that the printer is on the same network as the computer.
In the EWS, click the Network tab.
In the Wireless section, click the Network Address (IP) or IPv6 configuration, depending on your network setup.
Click Manual IP, and then click Suggest a Manual IP Address. A manual IP address, Subnet Mask, and Default Gateway displays.
After the manual IP address populates, click Manual DNS Server.
note:
Keep a record of the manual IP address for reference.
On the Network Configuration Page you printed earlier, locate the DNS Server addresses, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
If the DNS addresses are not listed on the Network Configuration Page, or if you have trouble accessing the network or Internet with the original DNS addresses, use one of the following methods to obtain DNS addresses.
Method one: Use publicly available DNS server addresses
Configure the printer using publicly available DNS server addresses. To find available DNS server addresses, search online for 'public DNS servers'.
After you find public DNS server addresses, type the addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
Method two: Get the network DNS information via your computer
Select your operating system, and then use the following directions to obtain the DNS server addresses.
Right-click the Start button () or the lower left corner of the screen, click Run, type cmd, and then press Enter.
When the command window opens, type ipconfig /all, and then press Enter. Information about the computer's network displays.
Scroll to and locate the DNS Server addresses.
In the EWS, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
Print a test page to make sure that the printer's IP address is the same as you assigned.
Right-click the Start button () or the lower left corner of the screen, click Search, type HP and click your printer in the results. Click Utilities, and then click Update IP address to update the address in the software.
Adding a Wireless Network Printer using Control Panel
Go to Control Panel and choose Devices and Printers
Click on Add Printer
The PC will search the local network and display the network printers.
Choose the printer and select Next
The system will then try and auto select a compatible driver
Select the current driver and Click Next
The system will then ask for a name for the printer. The user can change the name and then click Next
The User can then choose to share the printer
The user can select to make this new printer the default and then click Finish.
The new printer is now setup but this printer may be using the In OS driver (Class) rather than the HP Full Function driver.
To change the printer to use the HP Full Function driver follow the following instructions. I would recommend changing the driver to the HP Full Function driver as the User can then use features such as Custom paper sizes.
Go back into Control Panel and choose devices and Printers, right click on the newly created printer and choose Printer Properties
Choose the Advanced Tab
Click on the driver section drop down and choose the Driver for the printer that does not have the words Class driver after it.
Click apply and then OK and the driver will be changed to the HP Full Function driver for the printer.
The user should try this configuration and see if they still experience problems.
Please Note:
DO NOT Remove the Original Printer Icon from Devices and Printers as the HP Printer Assistant will stop working.
JonW
I work for HP

I have the printer offline problem. It started when I ran out of toner. I have now installed a new toner cartridge.
Your solution does not help me because I have tried to install Win8.1 and it failed.
I would just reinstall my printer but I have a long list of items in my print queque and I don't want to lose them.
Is there another solution?
Or is there a way I can save the print queue?
Mike

USB printer on Airport Express via Bonjour: print queue no longer works

This is a variation of similar postings on this forum, but hopefully provides more information to allow others to pinpoint the problem.
Have been using Intel iMac 10.4.8 now upgraded to 10.4.10. Two printers attached: 1 via USB and a 2nd via USB/Bonjour on Airport Express. Both working flawlessly. 2 days ago, an ADSL Internet outage occurred. When this was reestablished an hour or so later, everything was back to normal, EXCEPT that the USB/Bonjour/Airport printer no longer works. When jobs are sent to it, the printer queue stops and a red "!" appears in the dock on the queue. Restarting the queue just brings back the red "!" again.
Have done all the usual things:
1. Checked cables, restarted iMac, restarted printer, reset Airport.
2. Have confirmed the printer works find if moved to a direct USB port. So the problem is not the printer.
3. Have upgraded the Airport firmware to 6.3. Works just fine as a network access point. So the problem is not the Airport itself.
4. Have deleted, added the printer, renamed the printer - none of these things helped (this was suggested by some postings on the forum)
5. Have tried every combination of which item is powered up first (this was suggested by some postings on this forum)
Have confirmed (by checking CUPS Error Log, as well as by Internet Connection Diagnostics) that the problem is that the iMac can no longer connect to the printer when printing on the local host if it is connected via USB/Bonjour/Airport. However, it can find the printer for adding a printer during setup. So Bonjour is working, but the printing is not.
There are lots of similar postings of people having problems with printers previously working, but then stopping working on an Airport Expresss/Extreme. I hope the above scenario, which is a very simple network topology, and the fact that the iMac and printer and Airport all work correctly on their own, is of help. It does look as if the problem is in the Airport Extreme, and was triggered by the WAN outage, and not fixed by printer reinstallation or firmware upgrade.
Looking forward to someone with a clever suggestion...
LeslieB

What did you use to discover the printers on both Mac and PC. Did you use Bonjour for both?

HP Color LaserJet 4700dtn. Won't Print from printer queue.Event Code 68 8002

From the start of using this printer about a year ago I normally just plug in the usb wire from the laptop and it works.
For some reason about 3 weeks ago it seems to have stopped receiving data from the computer . A different wire to the printer will not work. but the same wire connected to a different printer on same laptop port does work.
I have tried discovering the printer using the HP support system to try an update the driver/firmware. The printer is discovered but the update seems to end up in th printer queue and gets stuck.
The queue is empty at the moment.
My normal printer repair company say its a software problem.
The printer will print its own diagnostics pages but to be honest I don't have a clue what the info printed off means or if there are any answers to be found there.
Anyone any ideas please. ( answers in "printers for dummies" speak if at all poss please)

Hi,
Please follow in the link below :
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=...
I work for HP but my posts and replies are my own.
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"

Printer queue problem

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