Printer requesting to load legal paper so print job fails

The printer is a HP Laserjet 4 series PCL-5, device driver: HPLJ4.
It has 3 trays: #1 is a bypass, #2 and #3 have 8.5x11 paper.
This printer has been in use for some time, but suddenly the printer is now requesting to "load plain legal" when a print job from SAP originates.  If the user disregards this message and prints anyway then only part of the print job comes out.  If legal paper is loaded, the print job comes out.  But the users do not want it printed to legal, they want the 8.5x11.  I have tried specifying the 'Tray Info' as letter in SPAD.  The printer works just fine for any Windows applications like Microsoft Word, but not with SAP.  Another printer (same brand and device type) does work as expected and the config in SPAD is the same for these 2.  The printer support group says nothing has changed in the config in the printer itself and that the issue has to be on the SAP side. 
Any feedback on this would be appreciated!

Since you say another printer of the same brand using the same device type works with the same settings in SPAD I think the problem is with the printer itself.
This issue comes up occasionally at my site - often after someone prints something out of the ordinary like labels.  Nothing changes in the configuration menu of the printer but the printer asks to load legal when printing from SAP.
I think there is a lever on the side of the paper trays on HP Laser Jet4's that can be adusted for paper selection.  Have your printer support group compare the paper tray lever settings of the printer that doesn't work out of SAP with one that does.

Similar Messages

  • Printer won't load photo paper from the photo tray

    My HP C7280 won't load the 4x6 photo paper from the photo tray.  The photo tray moves in towards the feeder, but fails to actually load the paper into the feeder.  Any suggestions on how to correct it?  Thank you.
    Mike
    This question was solved.
    View Solution.

    Hey,
    Please take some time and look through this document to make sure that you are loading the paper properly,
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01662562&tmp_task=useCategory&cc=us&dlc=en&lc=e...
    These are the Macintosh instructions but the steps to prepare the photo print are the same but they are steps you would do on Windows just ignore the instructions.
    Have a great day. Get back to me.
    I worked for HP.

  • Trying to make prints on 13"x19" Epson paper but printer only prints in 8 1/2 x 11".  Why doesn't Ps send the message to printer?

    Just started with this problem today.  Go through the normal procedure of preparing an image to print on the Epson on 13x19 paper.  Can view the image as it is supposed to print but what comes out is a print in 8 1/2x11 dimensions and cropped to the center of the image.  Contacted Epson support and wen through the entire procedure several times with tech support with same results.  We tried to print off Preview and the image printed as it is supposed to.  Epson support said the problem was not with the printer but with Photoshop blocking the command.  What gives?

    Photoshop sends the full image to the printer, at the size you specified.
    But the page size selected is up to the printer driver, and printing it correctly is up to the OS and printer driver.
    And there is no command for Photoshop to "block" -- it sounds like Epson didn't understand the problem.

  • Cleared paper jam-printer continues to display clear paper jam-printer will not reset

    officejet 8500 909a- cleared paper jam, printer continues to display Paper Jam, clear paper jam then press OK, that does not work. followed all hp instructions and attempted to reset. does not reset. unit is less that 3 years old. can the problem be fixed or should I just buy another printer which by the way more than likely will not be another hp product

    Hello,
    Here are some common steps to clear the paper jam:
    http://h30434.www3.hp.com/t5/Other-printing-questions/False-Paper-Jam/td-p/905169
    Another helpful resource to clean paper jams:
    http://h30434.www3.hp.com/t5/Other-printing-questions/Paper-Jam-videos/td-p/331916
    Hope this helps.
    I work for HP.

  • Can't print PDF file. Printer just sends out blank paper. Printer will print other non-PDF files.

    Printer company said it was an adobe problem

    Save the file on your desktop or in your download directory, open it with adobe acrobat reader then print it.
    I've got the same issue, apparently IE7 is having an hard time dealing with PDF files...
    Jin
    http://exonerationfiscale.com

  • Firefox 4. crashes on Print request - "prop res DLL not loaded" - Why?

    Happens with every Print request to Lexmark 5100. Brother printer works OK.
    It doesn't matter which web site. It will always crash as above. If I request the property sheet for the printer, that is when the DLL not loaded box comes up.
    With prior 3. versions the printer works, and will work if I restart Ver 3. and then print (without re-booting the machine)

    See this support thread: <br />
    https://support.mozilla.com/en-US/questions/824219

  • EH&S WWI for GLM print request processing

    Hi all,
    we installed EH&S WWI for GLM print request processing scenario, following the note:"1394553", but when we try to print we receive this error from WWI:
    Start Function 'WWI_PRINTREQUEST_CREATE'
      Initializing parameters
      Receiving data from client
       calling RfcGetData returned 0
        receiving data lasted: 0.0 sec.
        Retrieving print request data from RFC interface
        Using Temp Directory E:\WWI\TEMP\BSV100000000000062
       Delete files in E:\WWI\TEMP\BSV100000000000062
        Creating text file E:\WWI\TEMP\BSV100000000000062\r000000000062.val
        Writing data to text file 39 lines, 1009 characters
        Updating print request status from 0 to 1
        [DB time] Writing print request lasted 9 ms
      Start processing command 'Create print request' in synchronous mode
      Creating print request 000000000062
    WwiSapDms::retrieveDocument: RFC error when calling ABAP function moduleRFC connection is not Unicode
    WwiSapDms::retrieveDocument: RFC error when calling ABAP function module
    key     : RFC_ERROR_SYSTEM_FAILURE
    message : See RFC trace file or SAP system log for more details
    Reading SBV document IB0120510 from Cache failed
        WwiCacheRead resulted with -1
        Updating print request status from 1 to 5
        [DB time] Writing print request lasted 4 ms
      ##### Command 'Create print request' finished with status E #####
        Storing ERR file E:\WWI\TEMP\BSV100000000000062\l000000000062.err into DMS succeeded
        22 lines
      Sending data to client
       calling RfcSendData returned 0
        sending data lasted: 0.0 sec.
    Elapsed time : 0.1 sec.
    We don't understand what kind of RFC or what part of customizing we have to check, could you please help us?
    Thanks,
    Christian

    Dear Pugal
    we are not using GLM + and I am not sure about the technqiue used there to handle load balancing. Regarding general WWI setup I assume you know this Note: EH&amp;amp;S: Availability and performance of WWI and Expert servers
    On the top there is a further SAP Note abvailable which might be of interest. This is referenced here:
    http://de.scribd.com/doc/191576739/011000358700000861002013-e
    May be check OSS note: 1958655; OSS Note 1155294 is more related to normal WWI stuff; but may be check it as well. May be 1934253 might help better
    May be this might help.
    C.B.
    PS: may be check as well: consolut - EHS_MD_140_01 - EH&amp;amp;S-Management-Server einrichten
    The load balancing of synchron WWi servers is donein the "RFC" layer, therefore you have no inffluence here, for asynchron WWI servers you can do a lot to manage the WWI load balancing by using "exits" etc.

  • HP photosmart 5520 my new printer on photo printing keeps stating out of paper

    my new HP photosmart 5520 will not print photos. It keeps flashing "out of paper, reload" when the printer is already loaded with paper single and several sheets. Is this a faulty machine that I bought or can it be rectified. I never had this problem with my previous Kodak printer. Could you please advise what can be done to remedy this or should I purchase another make of printer. Thanks Michael

    Hello shuter1,
    Welcome to the HP Support Forums!
    I see you are having photo printing issues with the Photosmart 5520, it will not feed the paper. Will the printer print on regular 8.5x11 paper?
    What is the paper type and size you are trying to print these photos on?
    See if following the steps outlined in this guide will help: Printing Photos Saved on Your Computer or Memory Card.
    I will look back for your reply.
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Spool Error - Errors occurred processing this print request

    Hi,
          I have a problem printing documents through spool.
    1. I run a form from Form Builder, execute and select to print from spool
    2. In SP02, I select the spool request created and Select Direct Printing.
    Spool request Status is changed to error and following is the error log.
    I get this for all print requests from spool. When I print these documents directly, I have no problem. I understand there is some problem with the spool server but do not know what it is.
    I also observed that when the spool access method is G - I have no problems in printing.
    Printer: HP HP laserJet PS (2430)
    Host Spool Access Method: L: Print Locally Using LP/LPR.
    Device Class: Standard Printer.
    SAP NW 2004s SP14
          SAP spool error log
          =====================
    Print request processing log
    The host spool is reporting errors
    Message from host spool:
      D:\usr\sap\BS9\DVEBMGS00\data\000001615100001.BS9 is currently being printed
    End of message
    Command used: print /d:
    bs107.platinumdb.com\HP01 D:\usr\sap\BS9\DVEBMGS00\data\000001615100001.BS9
    Errors occurred processing this print request
    Error during print request output. l_rc = 1
    There may be no printout
    Most important attributes of spool request
    Request number 16151
    Request name PBFORM HP01 SMULLAPUDI
    Client 800
    Owner SMULLAPUDI
    Request attributes
    Time created   2008050118454600
    Remaining life  +00007235918
    Dispo 1 (Go/Hold) H
    Dispo 2 (Keep/Delete)     K
    Dispo 3 (Indirect/Direct) D
    Default output device HP01
    Default no. copies  1
    Format G_RAW
    Main print request characteristics
    Spool request number 16151
    Print request number 1
    Print request attributes
    Time created   2008050118471500
    Output device HP01
    Format G_RAW
    Character converter active when first problem occurred
    No information available
    I am working on this since 4 days with  no solution. Kindly help.
    Thank you,
    Vasu
    Edited by: subbu M on May 2, 2008 11:37 PM

    Hi Sri,
    Try to setup the printer at OS LEVEL.
    then,
    If on Windows---use method C.
    if not,
    use method U and map to your printer queue at OS level.
    Hope this resloves this issue.
    Reward Pts if useful
    Regards,
    Malti

  • HP Officejet PRO 8600 paper feed takes over 2 minutes to pick up paper on print job

    Once you hit print it takes 2 minutes and 18 seconds for the printer to pick up the paper and print the document.  If there are multiple pages for the print job, the second and subsequent pages print immediately after the first one finally, finally prints.  I cleaned the rollers, checked for software upgrades, reset the printer, tried all different paper weights, etc.

    Hi , and welcome to the HP Forums! I see you are experiencing print speed issues.  I would like to help! Do you have the same issues when making a copy, as opposed to a print? I'd recommend starting with a power reset.  Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
    I would also recommend downloading and running the HP Print and Scan Doctor. Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!

  • My printer is saying that it is out of paper when I try to print on 4x6 or 5x7 paper.

    When I try to print on 4x6 or 5x7 paper the printer is saying that it is out of paper. It will print on 81/2 x 11. not sure what is going on.

    Hi - Try following the steps in this document.  It should help resolve the issue.
    Hope that helps.
    Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
    I am an HP employee.

  • REQUIRE One spool request for n copies in one print command in smartform

    Hii Friends,
              I created a smartform..I require 5 copies of that form..There is a text which needs to be changed in evry copies...eg Original in first copy
                            Duplicate in second copy
                            Triplicate in third copy....n so on
    So i used a loop n i am calling smartform 5 times....The problem is i need one spool request to be created..
    Note: By default sometimes it create one spool request and sometimes 3 spool request...
    Pls share your inputs ............
    Thanks,
    Regards,
    Sujit.

    hi,
    this is more complicated see below description from help
    regards,darek
    Printing Several Forms in One Print Request
    Use
    You want to bundle several forms into one print job.
    Print Request vs. Spool Request
    SAP Smart Forms allows you to bundle several forms to form one output unit. This output unit is called a print request. A print request is different from a spool request:
    Whether a new spool job is created in the spool depends on the settings in the spool dialog.
    Whether a new print request starts depends on the standard parameters of the generated function module you set in SAP Smart Forms. For each print request, the spool dialog is called only once. If you suppress the dialog, you can pass parameters for spool processing only at the beginning of the print request.
    This means that a print request gathers several forms before submitting them to spool processing. Thus they cannot be spread over several spool requests. Vice versa however, you can include several print requests into one spool request.
    Procedure
    Use function module SSF_FUNCTION_MODULE_NAME to retrieve the name of the function module generated from the Smart Form (see also: Integrating the Smart Form Into the Application).
    Call the Smart Form for the first time and set the NO_CLOSE parameter of the control structure. This prevents the print request from being closed after accepting the output of the Smart Form and allows you to include all other form output into this print request as well. Leave the NO_OPEN parameter empty.
    Instead of calling the Smart Form for the first time you can also call function module SSF_OPEN .
    If you want to start a new spool request for the print request, set the TDNEWID field of the Output Options in this first call.
    For all other form output of the application program that you want to include into the print request, use a loop to set both the NO_OPEN field and the NO_CLOSE field of the control structure.
    To close the print request, in the call of the last Smart Form set the NO_OPEN parameter and unmark the NO_CLOSE parameter.
    Instead of calling the Smart Form for the last time, you can also call function module SSF_CLOSE .
    Result
    The forms you called in the steps described above are included into one print request. If in the first step you started a new spool request, you can now view its status in the spool request overview (transaction SP01 ).

  • How to configure printer to use bypass tray when printing legal paper and envelopes?

    I have a new Phaser 3610. Tray 1 - contains Letter paperBypass Tray - Legal paper and sometimes envelopes How do I configure my printer to know when to use the bypass tray for legal paper when I that is what I want to print to from Excel?  In Excel, I have legal selected but it is still pulling the paper from tray 1 instead. I also print envelopes occasionally.  If I stick an envelopoe in the bypass tray, I want it to print from there like when using Word to create enveloples, instead it is pulling it from Tray 1. I have tried to adjust both settings on the Printer control panel and the Xerox printer software.  I have had no luck.

    Hi burnsey23,
    Thank you for using the Support Forum. Please take a look at the solution for using smaller paper in the bypass tray.  I know it says smaller but use the same steps for larger paper as well.  Also make sure that the orientation on Excel is set to the orientation that corresponds to the way the paper is loaded in the tray.  If this does not help please consider contacting your support centre for further assistance.

  • SAP GLM Print Request - Load Balancing of WWI server

    Hi GLM Experts,
    I am using new GLM + module that generates labels based on Print Requests. I am unable to understand how I can load balance the WWI services when there are multiple label printing requests.
    In GLM + we associate a WWI to a Print Station and which can then be associated with a printer. So in the configuration we are tying up a printer a WWI.
    Also during label printing, if the scenario uses print request module, then the use need to select a print station and printer. What happens if the WWI related to the print station is down?
    For example I have two services in WWI server GENPC1 and GENPC2. I created WWII and WWI2 as two print stations. I will associate my printer PRNWWI to both the print stations WWI1 and WWI2.
    During label printing if the user picks and WWI1 and Printer PDNWWI and if the GENPC1 WWI server assocaited with print status WWI1 is busy and down I want WWI GENPC2 to generate the label?
    How to setup the above load balancing or fall back? Please let me know.
    Thanks
    Pugal

    Dear Pugal
    we are not using GLM + and I am not sure about the technqiue used there to handle load balancing. Regarding general WWI setup I assume you know this Note: EH&amp;amp;S: Availability and performance of WWI and Expert servers
    On the top there is a further SAP Note abvailable which might be of interest. This is referenced here:
    http://de.scribd.com/doc/191576739/011000358700000861002013-e
    May be check OSS note: 1958655; OSS Note 1155294 is more related to normal WWI stuff; but may be check it as well. May be 1934253 might help better
    May be this might help.
    C.B.
    PS: may be check as well: consolut - EHS_MD_140_01 - EH&amp;amp;S-Management-Server einrichten
    The load balancing of synchron WWi servers is donein the "RFC" layer, therefore you have no inffluence here, for asynchron WWI servers you can do a lot to manage the WWI load balancing by using "exits" etc.

  • Hp laserjet m 1005 mfp legal paper printing prblum

    hp laserjet m 1005 mfp legal paper printing prblum

    Sorry, but scanning is not supported with 10.9 using HP/Apple drivers.
    You could try VueScan software, it may work.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

Maybe you are looking for