Printer says paper jam no paper in printer

printer is saying Paper Jam but no paper in printer why?

Please follow the instructions here in order and answer all questions in detail.
http://h30434.www3.hp.com/t5/Printer-Networking-an​d-Wireless/Want-Good-Answers-Ask-Good-Questions/td​...
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Similar Messages

  • Officejet Pro 8500 wireless printer says there's a paper jam. No jammed paper found. Windows Vista

    Officejet Pro 8500 wireless printer says there's a paper jam. Have followed all the steps suggested on HP site...No jammed paper found.  Using Windows Vista.
    Read on ablog that there are sometimes false "paper jam" notices.  Anyone else experience this problem?   

    1cairobeller,
    Here is a link to a post where someone else had the same issue as you. In this post is a video that will walk you through some steps to fix this issue.
    Hope this helps !
    http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/officejet-pro-8500-wireless-says-clear-...
    If I helped you at all it would be great if you clicked the blue kudos star!
    If I solved your post please mark it as solved to help others.
    I'm a printer tech with HP.

  • HP Laserjet CM6040MFP always paper jam on fuser when printing full photo in plain paper

    Hello,
    My office using Printer HP Laserjet CM6040MFP, but i have problem.
    The printer always paper jam on fuser when printing full photo in plain paper. i don't why, but this problem occurs on other printer with the same type.
    please help me
    - Product Name: HP Laserjet CM6040MFP Q3938A
    - OS Installed: Windows 7 64 bit
    Regards,
    Milannerz
    This question was solved.
    View Solution.

    Hi -
    I can't tell from your post which specific jam you are experiencing.
    I found the following on the HP.com support web site at
    http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01450544&jumpi...
    On this page are a lot of possible jam causes and solutions.  This one is a description I think sounds similar to your report. 
    Common causes of jams
    Cause: When printing on lightweight paper or on jobs with heavy toner coverage, paper is wrapping on the fuser causing Fuser Delay Jam or Fuser Wrap Jam messages.
    Solution: Set the LIGHT MEDIA optimize mode on the Print Quality menu to ON .
    Although I am an HP employee, I am speaking for myself and not for HP.
    --Say Thanks by clicking the Kudos Star in the post that helped you.
    --Please mark the post that solves your problem as Accepted Solution

  • Why do print jobs from Firefox create paper jam in my HP printer?

    Running v3.6.13 in Win7 64-bit OS on HP laptop. Printer is a wireless networked HP Photosmart C7280. Print jobs from web pages result in a paper jam every time. Print jobs of documents from other applications as well as web pages from Internet Explorer all print normally. Jobs sent from 2 Macs in same network print normally. I think I've narrowed this down to Firefox being the only app to cause this problem.
    The print jobs sent from the HP laptop send one blank page through the printer in front of each printed page. Printer properties, advanced, for the printer show a "separator page" for each print job which cannot be changed or disabled, AFAIK. The Firefox print jobs send the blank page correctly but the next page on which the job should be printed is the one that jams and stalls the printer. I remove the jammed paper, reset the printer and nothing more happens - the job is ended, nothing in the queue.

    Hi @annmade ,
    I will certainly do my best to help you remove the rest of the paper jam inside the printer.
    I have provided some documentation for removing paper jams.  Please go to page 69 of the manual.
    HP Color LaserJet CP1210 Series Printer.
    I would suggest to try running a plain piece of paper through, by running a cleaning page through the printer. It might help since you are unable to access the rest of the pieces of paper inside the printer. Resolving Print Quality Issues. Go to Solution six: Clean inside the product. I don't have any documents for disassembling the printer.
    If the issue continues, please call our technical support at 800-474-6836, to see if they have a replacement option for you or a trade in option. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assis​t.html
    Have a nice day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • I have a HP 8150n I keep getting a paper jam 13.20.12 Printer could not automatically eject paper

    I have a hp 8150n  I get a paper jam 13.20.12 printer could not automatically eject paper-  13.3.12 papr feed 2.paper late jam

    This seems to be a commercial product. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!
    You can find the Commercial Laserjet board here:
    http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • Why does my printer say "offline" sometimes and won't print?

    Why does my printer say "offline" sometimes and won't print?

    Hi - Try following the steps in this document.  It should help resolve the issue.
    Hope that helps.
    Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
    I am an HP employee.

  • Paper jam issues when duplex printing

     i am having a paper jamming issue whenever i attempt duplex printing. As of now my machine is unable to print due to a paper jam. I have removed all the paper within the machine and the error message "carriage jam" is still appearing. Please help

    By the way, a carriage jam is different from a paper jam.  A carriage jam indicates the carriage cannot move, or possibly that the sensor that detects the carriage movement has been damaged. 
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • PAPER JAMMED DURING MANUAL DUPLEX PRINTING

    I had a paper jam, now, i only needed to print particular pages (booklet format here) but MS word crashes whenever i attempt to do so.  i only need to print the last half of the booklet, please help.
    Thanks!

    Hi @DYSSE 
    I know what I am about to ask may sounds strange, but how many pages is your file? Please take a look at the following post I found in the Microsoft Community Forums;
    All of the responses are bogus, I tried them all! I HAVE FOUND THE ANSWER! For some stupid reason MS WORD 2010 does not like an ODD NUMBER OF PAGES WHEN PRINTING MANUAL DUPLEX BOOK FOLD DOCUMENTS.
    I tried all of the solutions and one day it worked, my document printed!!! I usually only have a 3 page Sunday School Teaching document, front page, and 2 inside pages of a single sheet of paper. I have to print it to a PDF document first to get it to print book fold. This day it was unusally long at 4 pages and it PRINTED WITH NO PROBLEM! I thought a recent MS Update had done the trick. But the next week I again had the printing problem! So I went back to the previous week's document and it printed fine again. Only difference was the number of pages from one week to the next. So I went some of my older documents that had 3 pages, inserted a few carriage returns to make my document 4 pages long and Voila! It works. I thought it would work the same way with 5 pages (bad), 6 pages (good), etc...but that wasn't it. You have to make your document a multiple of 4 pages (booklet page count). So add some carriage returns to your document to make it a multiple of 4, 8, 12,16, 20, etc!
    Work around - make your document a multiple of 4 book folded pages.
    MICROSOFT, GET IT FIXED!!!!
    - Source
    Please let me know if this solution works for you.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Photosmart c7180 paper jams & wrong paper size errors

    About 5 weeks ago I bought an ASUS computer with Windows 7, 64 bit and installed the drivers for my printer from the hp website. The printer is hooked up to my wireless network. No problem. 3 weeks later I have constant paper jams, I did the standard clean out paper, clean dust off of rollers and while on, unplug plug from back of printer then from outlet and wait a bit then plug back in. I was able to print a test page then it started happening again, sometimes reporting a paper jam error, sometimes a wrong size paper error, and sometimes an out of paper error.  I also noticed that the rollers seem to be trying to grab the paper really fast (faster than they normally did). I have had this printer for many years-not even sure how many-and have hardly had an issue with it ever. I love it.

    HI CFox,
    Here is the link to the support document for paper jams for your printer. This is the most comprehensive document for paper jams on your printer. Let us know if this works for you or not.
    If I helped you at all it would be great if you clicked the blue kudos star!
    If I solved your post please mark it as solved to help others.
    I'm a printer tech with HP.

  • I'm using Aurora versioon of Firefox. It won't print & says I need to install a printer but it's already installed.

    I'm using Aurora version of Firefox (v. 5.02a). I try to print but it won't and says I need to install a printer. I say OK but it then fails. I already have my printer installed and it works fine with all browsers but Aurora. This problem happened about the time I was offered to upgrade to v 6.02a. I tried upgrading but the upgrade failed and I lost all my many tabs that I keep open for research for my writing. I must be able to print and wonder what I should do (and why 6.0a2 didn't work!).

    That 5.0a2 version is old as Firefox 5.0 has been on the Beta channel for some time now and is due for release on June 21 next week (despite what some sites wrongly claim).
    Firefox 6.0a2 has been getting developed on the Aurora channl for a few weeks now.
    You should update to recent Firefox 5.0 beta 7 at http://www.mozilla.com/en-US/firefox/channel/ or update when 5.0 is released.

  • Printer says wireless on, but will not print

    We moved our home office to a new location in the house. After re-connecting all devices, the printer appears to be working ( according to its display).  Network test results were "passing". When I opened a doc and tried to print, it would not, telling me printer was not in the network. Went through wireless set-up again entering ISP provider password. Still no printing.
    I uninstalled and re-installed the printer. Still won't print. I disabled Norton Internet Security in case it was blocking the process. I downloaded Team Viewer so my son could see if he could assist me, but could not connect to him using it. I tried to download  HPPrint and Scan doctor, but it won't dowload. Any ideas?
    This question was solved.
    View Solution.

    Hi there @MI_OHlady ,
    welcome to the forums
    I understand you have moved your printers location and it's not printing through the wireless network.
    You mentioned that the Print and Scan Doctor will not download, and this could be an issue on the computer or with the internet connection. Could you try using another web browser and try downloading and running the Print and Scan Dr again? Let me know what the results are from the tool.
    Also, try making copies from the front panel of the printer and let me know if they work, or if you see any errors.
    I hope to hear from you
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • My printer keeps saying there is a paper jam when there clearly isn't

    i have an HP photosmart plus e all in one series printer and i'm trying to set it up but it keeps displaying the error "paperjam" i clicked on the help menu followed the directions several times but there is no jam and there was no solution by pulling out the back and replacing it .what should i do?

    Hello esmithh. I understand you are experiencing a Paper Jam message on the printer. Since you never experienced an actual jam, please follow this troubleshooting:
    First, I would like you to perform a hard reset. I will provide instructions on how to perform this task:
    1. While the printer is on, unplug the power cord from the printer, and its current electrical outlet.
    2. Hold down the power button on the printer for 30 seconds, while it is unplugged. This drains all the electricity out of the machine.
    3. Connect the one end of the power cord into the back of the printer.
    4. Connect the other end to a direct wall outlet (not a surge protector or power strip). This will ensure the machine can obtain more electricity, since lack of electricity can generate issues like this.
    5. Now, try to generate a copy.
    If these steps do not resolve the issue, I would install the latest firmware on the printer. I have provided a document on how to update the printer: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02919168
    If the issue is not resolved, you should contact HP phone support, since the printer will be experiencing a hardware failure. Their options will be based on the warranty status of the computer. If you do not have this information, you can locate it at this website: http://h20566.www2.hp.com/portal/site/hpsc/public/wc/home?ac.admitted=1384280905804.876444892.199480...
    You can utilize this website to learn how to contact HP appropriately, based on your region: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
    Please let me know if you have any other questions or concerns.
    Mario
    I worked on behalf of HP.

  • HP Laser 3700 Paper Jam Duplex Printing

    Hi,
    A local charity is using the above printer but now there is a problem with Paper Jam.
    Single sded printing works fine but duplex printing causes a paper Jam.
    It says tray 2 jam.  The paper gets stuck in the flap above tray 2 and doesn't seem to move any further.
    Please help . Is this fixable?  What do I need to check?
    Many Thanks

    In the printer settings on you computer, have you selected the right grade of paper? Ensure you select Photo Paper of the right type (matt or gloss) and correct weight/thickness.
    EDIT: just noticed that the original post is over 4 years old! However, for anyone stumbling across this with a similar problem, it may be useful (I experienced exactly what the original post describes when I forgot to set the paper type to Photo).
    Note: I do not work for HP, I just like playing with calculators :-)

  • Paper Jam for HP PSC 1610 All-in-One Printer

    Paper Jam for HP PSC 1610 All-in-One Printer:
    I had a paper jam and cleared the paper from the printer.  Now every time I turn the printer "on" it picks up the top piece of paper from the tray and runs it about ½  to ¾ of the way thru the paper feed, stops, and then displays message "paper jam clear paper and then press OK".  When I do that it simply picks up the next piece of paper off the tray and does the message again.  If I push the OK button on the printer it will simply finish the ejection and then pick up the next paper from the tray, and do the same thing.  I have examined the interior (and exterior) of the printer for paper scraps and  any other obvious sign of trouble (dirty drive wheels, missing rollers, broken springs, etc...) and can not see anything unusual. I can not print a test print because of the paper jam message.  I am running Windows XP and the printer has been working fine for months (until this recent jam).  I did all the steps from the HP fix it site including clean rollers, plug and unplugged,  carriage travel OK and more. Don't know what to do now........Any help would be great!!!!   Thank you!

    Hi my printer psc 1610 hp not picking paper

  • Cleared paper jam-printer continues to display clear paper jam-printer will not reset

    officejet 8500 909a- cleared paper jam, printer continues to display Paper Jam, clear paper jam then press OK, that does not work. followed all hp instructions and attempted to reset. does not reset. unit is less that 3 years old. can the problem be fixed or should I just buy another printer which by the way more than likely will not be another hp product

    Hello,
    Here are some common steps to clear the paper jam:
    http://h30434.www3.hp.com/t5/Other-printing-questions/False-Paper-Jam/td-p/905169
    Another helpful resource to clean paper jams:
    http://h30434.www3.hp.com/t5/Other-printing-questions/Paper-Jam-videos/td-p/331916
    Hope this helps.
    I work for HP.

Maybe you are looking for