Printer says Total Ink is over 240%, but Photoshop says it maxes around 220%

I submitted an image for printing on newsprint, and the printer is pushing back, saying the Dmax is over spec, which is 240%.
I'm running Photoshop CC and I'm working in CMYK with a custom color profile.
These are the color settings:
Black Generation: Medium
Black Ink Limit: 90%
Total Ink Limit: 240%
When I check the Info palette (with the dropper set as Total Ink), my cursor never falls on anything that exceeds 220%.
Am I doing something wrong? The printer sent me a screenshot showing all the places the image was over Dmax, and none of them seem to be over when I check in the info palette.
Thanks!

You have done everything correctly,  I see no reason why your dmax would be over 240.
Photoshop has been lacking good tools for DMAX, and have been asking for this for a very very long time. Place your .bitmapped file in InDesign, and window >> output >> seperations preview. Change view to ink limit and enter your value.
If you need more help, can you find out how the printer is determing this, does their screenshot show their method for checking dmax.

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    executeAction( idsetd, desc34, DialogModes.NO );
    return app.activeDocument.activeLayer
    /* function for curves */
    function theCurvesMix (total, channelNumber) {
    var thePoint = 255 - (256 / channelNumber * total / 100);
    var idMk = charIDToTypeID( "Mk  " );
        var desc7 = new ActionDescriptor();
        var idnull = charIDToTypeID( "null" );
            var ref4 = new ActionReference();
            var idAdjL = charIDToTypeID( "AdjL" );
            ref4.putClass( idAdjL );
        desc7.putReference( idnull, ref4 );
        var idUsng = charIDToTypeID( "Usng" );
            var desc8 = new ActionDescriptor();
            var idType = charIDToTypeID( "Type" );
                var desc9 = new ActionDescriptor();
                var idpresetKind = stringIDToTypeID( "presetKind" );
                var idpresetKindType = stringIDToTypeID( "presetKindType" );
                var idpresetKindDefault = stringIDToTypeID( "presetKindDefault" );
                desc9.putEnumerated( idpresetKind, idpresetKindType, idpresetKindDefault );
            var idCrvs = charIDToTypeID( "Crvs" );
            desc8.putObject( idType, idCrvs, desc9 );
        var idAdjL = charIDToTypeID( "AdjL" );
        desc7.putObject( idUsng, idAdjL, desc8 );
    executeAction( idMk, desc7, DialogModes.NO );
    var idsetd = charIDToTypeID( "setd" );
        var desc17 = new ActionDescriptor();
        var idnull = charIDToTypeID( "null" );
            var ref9 = new ActionReference();
            var idAdjL = charIDToTypeID( "AdjL" );
            var idOrdn = charIDToTypeID( "Ordn" );
            var idTrgt = charIDToTypeID( "Trgt" );
            ref9.putEnumerated( idAdjL, idOrdn, idTrgt );
        desc17.putReference( idnull, ref9 );
        var idT = charIDToTypeID( "T   " );
            var desc18 = new ActionDescriptor();
            var idpresetKind = stringIDToTypeID( "presetKind" );
            var idpresetKindType = stringIDToTypeID( "presetKindType" );
            var idpresetKindCustom = stringIDToTypeID( "presetKindCustom" );
            desc18.putEnumerated( idpresetKind, idpresetKindType, idpresetKindCustom );
            var idAdjs = charIDToTypeID( "Adjs" );
                var list4 = new ActionList();
                    var desc19 = new ActionDescriptor();
                    var idChnl = charIDToTypeID( "Chnl" );
                        var ref10 = new ActionReference();
                        var idChnl = charIDToTypeID( "Chnl" );
                        var idChnl = charIDToTypeID( "Chnl" );
                        var idCmps = charIDToTypeID( "Cmps" );
                        ref10.putEnumerated( idChnl, idChnl, idCmps );
                    desc19.putReference( idChnl, ref10 );
                    var idCrv = charIDToTypeID( "Crv " );
                        var list5 = new ActionList();
                            var desc20 = new ActionDescriptor();
                            var idHrzn = charIDToTypeID( "Hrzn" );
                            desc20.putDouble( idHrzn, thePoint );
                            var idVrtc = charIDToTypeID( "Vrtc" );
                            desc20.putDouble( idVrtc, 0.000000 );
                        var idPnt = charIDToTypeID( "Pnt " );
                        list5.putObject( idPnt, desc20 );
                            var desc21 = new ActionDescriptor();
                            var idHrzn = charIDToTypeID( "Hrzn" );
                            desc21.putDouble( idHrzn, thePoint + 4 );
                            var idVrtc = charIDToTypeID( "Vrtc" );
                            desc21.putDouble( idVrtc, 255.000000 );
                        var idPnt = charIDToTypeID( "Pnt " );
                        list5.putObject( idPnt, desc21 );
                    desc19.putList( idCrv, list5 );
                var idCrvA = charIDToTypeID( "CrvA" );
                list4.putObject( idCrvA, desc19 );
            desc18.putList( idAdjs, list4 );
        var idCrvs = charIDToTypeID( "Crvs" );
        desc17.putObject( idT, idCrvs, desc18 );
    executeAction( idsetd, desc17, DialogModes.NO );
    app.activeDocument.activeLayer.grouped = true;
    return app.activeDocument.activeLayer

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