Printer says wireless on, but will not print

We moved our home office to a new location in the house. After re-connecting all devices, the printer appears to be working ( according to its display). Network test results were "passing". When I opened a doc and tried to print, it would not, telling me printer was not in the network. Went through wireless set-up again entering ISP provider password. Still no printing.
I uninstalled and re-installed the printer. Still won't print. I disabled Norton Internet Security in case it was blocking the process. I downloaded Team Viewer so my son could see if he could assist me, but could not connect to him using it. I tried to download HPPrint and Scan doctor, but it won't dowload. Any ideas?
This question was solved.
View Solution.

Hi there @MI_OHlady ,
welcome to the forums
I understand you have moved your printers location and it's not printing through the wireless network.
You mentioned that the Print and Scan Doctor will not download, and this could be an issue on the computer or with the internet connection. Could you try using another web browser and try downloading and running the Print and Scan Dr again? Let me know what the results are from the tool.
Also, try making copies from the front panel of the printer and let me know if they work, or if you see any errors.
I hope to hear from you
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Similar Messages

My 6310 All in One will print a test page but will not print from Publisher, Notepad, etc. WTH?

My HP 6310 will print a test page fine, but will not print from Publisher, Notepad, etc. It goes thru the motions, but the image printed is almost not there. I have new ink cartridges in it. I have adjusted the print settings. STILL won't print properly. WTH???

Hm, okay, thanks for getting back to me again!
Try power cycling the network devices:
Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
Plug the router back in and wait another minute, next turn on the printer and computer and test print again.
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

My deskjet 3050 says it is connected to the wireless network but will not print unless wirelessly

my deskjet 3050 all in one j610 printer will not print wirelessly even tho it says it is connected to the network.
It will only print when connected by usb cable.

Download and run this utility:http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/p...
What does it say?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

OfficeJet 8500 Wireless scans but will not print

Hi,
Please forgive the urgency, but we are homeschoolers who depend on this printer working...
I was unable to find an answer to our issue...
We lost printing, the printer test works fine, and sees the network.
The network works fine, but does not see the printer... so I hard wired printer to router.
Now I am able to scan in photoshop with no problem, but can not print anything.
Please I am at a tremendous loss, if you could help would be a blessing!
Thanks in advance,
Fred

What operating system? What router?
Download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...
What does it say?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

D110 will connects to my Dlink wireless router, but will not print

First, I have changed the settings on the Dlink to WAP2 from WEP. This at least allowed the printer to successfully connect to my network. However, the printer does not show in my Network Places. When I try to print, the document sits in the queue. In control panel it shows as offline. Also, the wireless button on the printer will only light once in a while when it press it, and the LCD display seems to be stuck on Languages only.
The printer does work if I use the USB connection, but that's not what I want. Any help would be appreciated.
thanks.
This question was solved.
View Solution.

You should not have to nor should you use WEP. It is not secure. If you cannot connect to your router, try this first before changing from WPA2:
1. Make sure your router has updated firmware and a fresh reboot.
2. Make sure you are broadcasting your SSID and not using MAC filtering.
3. Make sure 802.11g is present and set it to use channel 1 or 11.
If that does not work, change from WPA2 to WPA. Do not use WEP.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP F4180 Printer- Copies in color but will not print in color

My F4180 just stopped printing in color. However, it still copies in color. Does anyone know how to fix this problem?
(Yes, the printer settings are set to print in color.) THank you. Kate

Hey @Kate22 ,
Thank you for joining us on the HP Forums today, hope you enjoy your time with us!
I understand you are not longer able to print in color even though you can copy in color. This is clearly a software issue because you are able to copy in color so it isn't a printhead issue.
Please download the HP Print and Scan Doctor and run the fix printing tool.
Click here to download and run the Print and Scan Doctor >>> www.hp.com/go/tools
Let me know if this resolves the issue. If not let me know where you got to and we can go from there.
I worked for HP.

Downloaded acrobat reader 11 onto my Mac Book Pro, it can open the file but will not print. Get a message that says PDF cannot be printed, however, I forwarded it to someone else and they could print it, no problem. I called HP and spent an 1hour with the

downloaded acrobat reader 11 onto my Mac Book Pro, it can open the file but will not print. Get a message that says PDF cannot be printed, however, I forwarded it to someone else and they could print it, no problem. I called HP and spent an 1hour with them and then called Apple support and worked with them for 3 hours. No one can figure it out. Is there something wrong with this version? the pdf was created in 2004. Do I have to pay to get Acrobat?

Let me give you a slightly different perspective than everyone else here. You are using an unsecured wireless network, which means that all your network traffic is easily available for viewing by anyone else using that network. That's bad. Very bad, for you, unless you absolutely trust everyone who lives within range of this network. So stop doing it.
As to the Mac not connecting, wireless networking is simply too complex for any reasonable answer without more information. There are many possible error points, and as often as not it's the Mac that can connect and the Windows PC that cannot. Since you can't give us any information about the configuration of the neighbor's network, and can't make any changes to it, we can't do much to help you troubleshoot it.

Photosmart 6520 e Windows 7 printer says it is connected to network, but will not print.

I've followed all suggestions in troubleshooting both from manual and on line. Shut off firewall, unplugged, plugged waited. Nothing changes. All printouts from the printer say connected, but will not print and computer detection of the printer says cannot be located. Help!!

Glad you were able to find the problem. I am sure that the Print and Scan Doctor would have come to the same conclusion Thanks for sharing what the cause was...I am sure others will benefit from it if they also have this issue.
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

LaserJet Pro Scans, prints test page but will not print from a file

I installed a LaserJet Pro200 MFP M276nw on my wife's Toshiba Satellite (Windows 7 64Bit OS) laptop yesterday (Printer is brand new out of the box). I installed with a wireless connection. It will print a test page and also scan wirelessly but will not print from a file i.e. a PDF. I installed it on my HP Probook this morning and it works fine. Any suggestions would be appreciated. The thought of paying Geek Squad 75 bucks rubs me the wrong way, especially since i just paid them 100 for an extended warranty. Thanks!

Welcome to the HP Forums JBottensek,
I see by your post that the printer won't print a PDF document from the one computer.
I can help you with this issue.
I have provided a document to go through the steps which should resolve this issue for not being able to print PDF documents. Cannot Print PDFs from Adobe Reader.
If you need further assistance, let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Samba cups and windows 8: printer spools but will not print.

Hello,
I have samba and cups setup. I have been trying to connect to my windows printer. Here is my setup
Arch linux linux-3.12.1-3
samba-4.1.2-1
cups-1.7.0-2
Windows 8.1
no firewalls
Samba config
[global]
security = user
#passdb backend = tdbsam
#username map = /etc/samba/smbusers
workgroup = Bobshouse
encrypt passwords = yes
wins support = yes
log level = 1
max log size = 1000
read only = no
#disable netbios = yes
printing = cups
printcap = cups
[homes]
browsable = no
map archive = yes
[Shared]
browsable = yes
read only = yes
path = /home/bob/Share
for cups some things I have tried are
lpd://hostname/printer
smb://username:password@hostname/printer_name
I can see the printer with smbclient
So the printer spools, but will not print. the paper does not move I just hear the printer. Also when I watch the print queues in windows and linux. Cups shows that it sent the document, but when I watch the windows queue it shows the document, but the size of the document stays at 32 kb out of 1.8 mb and says printing. I hope this makes sense. I am just trying to keep things very simple at this point. I just want to understand what the problem is and build on it.

Please provide the following relevant information so someone can help including:
Printer Model - done
Complete and Detailed Problem Description -
Operating System of computer (including service pack revision) - done
Connection Method - USB, Hardwired LAN, Wireless? -
Make and model of router and modem? -
Error messages - on printer screen and/or computer, any blinking light patterns?
If wireless, when the problem occurs, what is status of Blue Wireless light on printer, on, off or blinking? –
Power off printer and router. Power on router and wait 3 mins, power on printer. Does it connect to the router now? Do you have a valid IP address?

I seem to have lost my connection to the printer. Printer copies so is operating but will not print

The printer is on and working as in making copies but will not print from computer. I am using wireless option.

Please read this post then provide some details. What printer model? What operating system? Are there any error messages on the printer or computer screen?
Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Hp deskjet 3510 is online but will not PRINT

my hp deskjet 3510 is connected to wireless. printed "wireless network test results" says no probems found, but under network says "no other networks detected matching my SSID". But WILL NOT PRINT NOTHING. HELP PLEASE ASAP

Hi @kc-s
I can help! What operating system, and version do you have? Mac or Windows?
While I wait to hear from your, please use the following document and let me know the outcome; 'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Bought new hp8600 plus printer. tried to print a page from word. will not print wireless.

Bought this HP8600Plus printer because it indicated wireless.
Installed disk and tried to print Word doc. It will not print.

Download and run this utility: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-104282-2&cc=us&dlc=en&lc=en...
What does it say?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Laser Jet 1536dnf MFP says memory low and will not print

Laser Jet 1536dnf MFP says memory low and will not print. Have tried hard disconnect and restart. Error persists.

Hey , Welcome to the HP Support Forum. I hope you enjoy your experience here. I see that you're encountering the memory is low error status on your LaserJet Pro 1536dnf MFP. I would like to help. For this particular error, I have found the NVRAM Initialization type of reset to be beneficial in restoring functionality. Note that completing this step will reset your printer's wireless configuration, ePrint address, and other customized printer settings. If you have created a custom @hpeprint.com address it will be permanently erased. For more information on custom ePrint addresses, click here. As HP does not typically make the steps for this type of reset available publicly, I will private message you the instructions you need. Please let me know the result of your troubleshooting by responding to this post. If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below and clicking to accept this solution. Thank you for posting in the HP Support Forum. Have a great day!

Firefox 5 with Fedora 15 prints text, but will not print images from web pages.

I have a Pentium 3 laptop running Fedora 15 and using Firefox 5.0. Firefox will print the text from a website, but will not print the images. It just leaves the spaces blank where the images should be. Print preview shows the same results. I have a AMD desktop and a Pentium 4 laptop running the same software, except that the desktop is running the 64-bit version of Fedora 15 and the second laptop is running the 32-bit version. The desktop prints the text and images without very many problems, but both laptops will print the text, but ''not'' the images.
As a test, I downgraded Firefox from version 5.0 to 4.0.1 on the Pentium 4 laptop and encountered the same problem. So, since I do not print much from either laptop, I had not before seen this problem. The desktop has never seen it.
I figure it may be an about:config problem, but I do not know what the parameter may be that is causing the problem.

See this: <br />
http://kb.mozillazine.org/Problems_printing_web_pages

Printer says wireless on, but will not print

Similar Messages

Maybe you are looking for