Printer screen frozen after replacing ink cartridge

My Cyan ink cartridge was empty. I replaced it. The printer screen is stuck on the message "Genuine HP ink cartridges installed" with an "OK" at the bottom. Does not respond to pressing OK. The printer is clunking and chunking for a while, then does nothing. The message never changes. I've powered off and on multiple times. Unplugged the power cord from both ends. Tried to reinitialize software, but can't do it because the screen is unavailable for me to perform the tasks necessary. Help!? (Please)

Hi @lynetteheims
Please take a look at the following post by Ciara_B; Black not printing on Officejet 4620, Photosmart 6520, Photosmart 5520, Deskjet 3520.
If the issue persists, Please be sure to call us. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Blurred Photo Printing after replacing ink cartridges

Hi everyone,
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I am going to ask the very obvious question:
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Failure to print alignment page after changing ink cartridge

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Hi SolomonI, Welcome to the HP Forums. I see that you are having an issue after you have installed new ink. I see that you have done numerous steps in the attempt to resolve this issue. You stated that you unplugged the unit from the power source. Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. One thing to try is to by pass the alignment page and see if the unit will print from a copy or print from the computer. Let me know how you make out. I will be happy to research other options if needed. Cheers,

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Hello sergent6013,
Welcome to the HP Forums.
I see that after changing the inks in your Deskjet F2280 that the printer is still showing they're empty. I will try and assist you with this issue.
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Thank you for posting on the HP Forums.
I worked on behalf of HP.

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Hi , Welcome to the HP Forums! I see that you cannot print with your HP Officejet Pro 8500A, on Windows 7, after replacing your Ink Cartridges. I am happy to help! Please, try the steps within this guide, Fixing Print Quality Problems for the HP Officejet Pro 8500A e-All-in-One Printer Series. If the guide does not resolve your issue, Please contact HP, phone support for further assistance. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector. Hope this helps! “Please click the Thumbs up icon below to thank me for responding.”

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Hi vegasbuddha,
Sorry to hear that you're having problems.
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Let me know how this goes and hope this helps!
**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.

My eprinter will not print in proper clolour even after new ink cartridges install cleaned nossles p

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This question was solved.
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Which printer do you have specifically? HP makes several eprinters and I want to make sure I get the best information for you that I can.
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-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
I am not an HP employee.

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Hi
Please try the steps in the link below:-
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though I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution

Replaced ink cartridge--still saying ink has run out

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Hello.
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Hi , Welcome to the HP Forums! I see that you cannot print with your HP Officejet Pro 8500A, on Windows 7, after replacing your Ink Cartridges. I am happy to help! Please, try the steps within this guide, Fixing Print Quality Problems for the HP Officejet Pro 8500A e-All-in-One Printer Series. If the guide does not resolve your issue, Please contact HP, phone support for further assistance. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector. Hope this helps! “Please click the Thumbs up icon below to thank me for responding.”

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Hi @Aly9008,
I would be happy to help you work towards a solution. I understand you have installed new cartridges, the levels are good (full), but your print quality is poor. Please use the following document to troubleshoot the issue; Fixing Print Quality Problems for the HP ENVY 5530 e-All-in-One and Deskjet Ink Advantage 4510 e-All....
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The number to call is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
To find the “Warranty Ends” date, look in the following table for the date's location on each product. The date follows the YYYY/MM/DD or YYYY/MM format, where YYYY indicates the year, MM indicates the month, and DD indicates the day.
Please use the thumbs up below if you happy with my efforts to help. Best of luck!
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Printer screen frozen after replacing ink cartridge

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