Printer selection shuts down...
I have 2 HP printers connected to my G4 laptop. First one is as PSP2355. The most recent one is D5160.
Both worked fine when I added the D5160 about a week ago. When I went to print two days ago, no printers could be found. Did the utility, it saw the printers, when I went to add I got an Apple server error message - something "unexpected" shut down.
Called HP, went through resetting the printer in the Mac, reinstalled the software, still got same result. HP feels it's a Mac thing.
Only thing I can think of is I added Office:Mac between the times when it worked and didn't, and I took the HP Trap monitor window out of my startup items (it kept coming up every time I turned the computer on).
Any suggestions?
Hello, It sounds like the printer may be entering sleep-mode rather than powering off. Sleep mode automatically puts the printer into a lower-power state after a set period of time of non-use. The printer should return to its normal power state when you send another print or scan job. Unfortunately, you can't turn this feature off but you can increase the time it takes to enter into sleep-mode: ● After initial setup of printer, the printer will enter the Sleep mode after five minutes of inactivity.
● The time to the Sleep mode can be changed from the control panel. To set the Sleep mode time
1. From the Home screen, touch (Setup).
2. Touch Preferences.
3. Scroll through the options, and then touch Sleep Mode.
4. Touch After 5 minutes or After 10 minutes, or After 15 minutes. Thanks! If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!
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Somebody can help me ?
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{Personal Information Removed}
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Message Edited by azchurch on 11-21-2009 10:24 AM
Message Edited by azchurch on 11-21-2009 11:20 AM
Message Edited by azchurch on 11-21-2009 12:02 PM
Message Edited by azchurch on 11-21-2009 12:08 PM
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Message Edited by PrintDoc on 11-13-2009 09:00 AM
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
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Each time I try to print a file from Preview, the file does not print, Preview shuts down, and I receive the notification below. Does anyone have a clue of how to solve this?
Process: Preview [172]
Path: /Applications/Preview.app/Contents/MacOS/Preview
Identifier: com.apple.Preview
Version: 6.0.1 (765.4)
Build Info: Preview-765004000000000~1
Code Type: X86-64 (Native)
Parent Process: launchd [153]
User ID: 502
Date/Time: 2013-02-18 10:12:53.868 -0600
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10
Interval Since Last Report: 189802 sec
Crashes Since Last Report: 3
Per-App Interval Since Last Report: 11184 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: 7E93015A-102E-DEC8-D835-EAE6E9B91F11
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000018
VM Regions Near 0x18:
-->
__TEXT 0000000109918000-0000000109b29000 [ 2116K] r-x/rwx SM=COW /Applications/Preview.app/Contents/MacOS/Preview
Application Specific Information:
objc_msgSend() selector name: respondsToSelector:
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x00007fff8eb60510 objc_msgSend_vtable5 + 16
1 com.apple.Foundation 0x00007fff8cae3fc6 -[NSNetService _dispatchCallBackWithError:] + 69
2 com.apple.CFNetwork 0x00007fff86a256f1 _ShortTimerCallBack(__CFRunLoopTimer*, void*) + 88
3 com.apple.CoreFoundation 0x00007fff92bd1da4 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
4 com.apple.CoreFoundation 0x00007fff92bd18bd __CFRunLoopDoTimer + 557
5 com.apple.CoreFoundation 0x00007fff92bb7099 __CFRunLoopRun + 1513
6 com.apple.CoreFoundation 0x00007fff92bb66b2 CFRunLoopRunSpecific + 290
7 com.apple.HIToolbox 0x00007fff8916c0a4 RunCurrentEventLoopInMode + 209
8 com.apple.HIToolbox 0x00007fff8916be42 ReceiveNextEventCommon + 356
9 com.apple.HIToolbox 0x00007fff8916bcd3 BlockUntilNextEventMatchingListInMode + 62
10 com.apple.AppKit 0x00007fff89666613 _DPSNextEvent + 685
11 com.apple.AppKit 0x00007fff89665ed2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
12 com.apple.AppKit 0x00007fff8965d283 -[NSApplication run] + 517
13 com.apple.AppKit 0x00007fff89601cb6 NSApplicationMain + 869
14 libdyld.dylib 0x00007fff8ef237e1 start + 1
Thread 1:
0 libsystem_kernel.dylib 0x00007fff8a7d96d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8e91aeec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8e91acb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8e905171 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8a7d9d16 kevent + 10
1 libdispatch.dylib 0x00007fff8c1a9dea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff8c1a99ee _dispatch_mgr_thread + 54
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8a7d96d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8e91aeec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8e91acb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8e905171 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8a7d96d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8e91aeec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8e91acb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8e905171 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8a7d96d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8e91aeec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8e91acb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8e905171 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff8a7d96d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8e91aeec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8e91acb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8e905171 start_wqthread + 13
Thread 7:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff8a7d9322 __select + 10
1 com.apple.CoreFoundation 0x00007fff92bf64e6 __CFSocketManager + 1302
2 libsystem_c.dylib 0x00007fff8e918742 _pthread_start + 327
3 libsystem_c.dylib 0x00007fff8e905181 thread_start + 13
Thread 8:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x00007fff8a7d9386 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff8e9a2800 nanosleep + 163
2 libsystem_c.dylib 0x00007fff8e9a2717 usleep + 54
3 com.apple.AppKit 0x00007fff8984b958 -[NSUIHeartBeat _heartBeatThread:] + 543
4 com.apple.Foundation 0x00007fff8cb36612 __NSThread__main__ + 1345
5 libsystem_c.dylib 0x00007fff8e918742 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff8e905181 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007f9ba30956f0 rcx: 0x0000000000000000 rdx: 0x00007fff8cd0576d
rdi: 0x00007f9ba36ab210 rsi: 0x00007fff76c175a0 rbp: 0x00007fff562e6600 rsp: 0x00007fff562e65c8
r8: 0x00007f9ba36ad9b0 r9: 0x00007fff562e6630 r10: 0x00007f9ba36adce0 r11: 0x00007fff8cae3f81
r12: 0x00007fff8cae3f63 r13: 0x00007f9ba3003f00 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00007fff8eb60510 rfl: 0x0000000000010246 cr2: 0x0000000000000018
Logical CPU: 2
Binary Images:
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0x7fff92b34000 - 0x7fff92b80ff7 libauto.dylib (185.1) <73CDC482-16E3-3FC7-9BB4-FBA2DA44DBC2> /usr/lib/libauto.dylib
0x7fff92b82000 - 0x7fff92d6bfff com.apple.CoreFoundation (6.8 - 744.12) <EF002794-DAEF-31C6-866C-E3E3AC387A9F> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff92d6c000 - 0x7fff92dbbff7 libcorecrypto.dylib (106.2) <CE0C29A3-C420-339B-ADAA-52F4683233CC> /usr/lib/system/libcorecrypto.dylib
0x7fff92dbc000 - 0x7fff92dbdfff libffi.dylib (18) <D20FE81C-271C-3446-ABC8-50B6A6F5BEA4> /usr/lib/libffi.dylib
0x7fff92dbe000 - 0x7fff92dc5fff libcopyfile.dylib (89) <876573D0-E907-3566-A108-577EAD1B6182> /usr/lib/system/libcopyfile.dylib
0x7fff92dc6000 - 0x7fff92e22fff com.apple.QuickLookFramework (4.0 - 555.4) <B34DB61C-15F0-3CF8-98A4-152C2F54DF8D> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x7fff92e23000 - 0x7fff92e32ff7 libxar.1.dylib (105) <370ED355-E516-311E-BAFD-D80633A84BE1> /usr/lib/libxar.1.dylib
0x7fff92e33000 - 0x7fff92e39fff libmacho.dylib (829) <BF332AD9-E89F-387E-92A4-6E1AB74BD4D9> /usr/lib/system/libmacho.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 6
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 309
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=210.7M resident=140.3M(67%) swapped_out_or_unallocated=70.4M(33%)
Writable regions: Total=175.6M written=75.0M(43%) resident=90.5M(52%) swapped_out=0K(0%) unallocated=85.1M(48%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 6364K
CG image 1828K
CG raster data 28K
CG shared images 1184K
CoreAnimation 260K
CoreImage 8K
CoreServices 1612K
IOKit 324K
MALLOC 133.5M
MALLOC guard page 48K
Memory tag=240 4K
Memory tag=242 12K
Memory tag=251 16K
OpenCL 52K
STACK GUARD 56.0M
Stack 11.6M
VM_ALLOCATE 16.5M
__DATA 18.3M
__IMAGE 528K
__LINKEDIT 57.1M
__TEXT 153.6M
__UNICODE 544K
mapped file 44.6M
shared memory 5928K
=========== =======
TOTAL 509.6M
Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.3 GHz, 4 GB, SMC 1.68f99
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.81.22)
Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: ST9320325ASG, 320.07 GB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: 2.4G Wireless Mouse, 0x04f3 (Elan Microelectronics Corportation), 0x02f4, 0xfa130000 / 6
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 9
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3Try this.....
- quit all open applications
- click finder in the dock, so the word finder appears beside the apple. Also note in the top menu, is the word "Go", click the go menu and then hold down your option key on your keyboard. This will make a "library" appear under your home in the Go drop down. Select the library, then go to your preferences folder.
There, look for the following files, and drag them out to your desktop:
- com.apple.Preview.plist
- restart your computer, then once again test out printing with preview -
Tried to shut down my Photosmart C7280 printer to clear a paper jamb. Printer prepared itself for shut down, but never completed the process. Screen says "shutting down" Has been that way for 5 hours. Pressing on/off button does nothing. It no longer communicates with the computer. Manual says that unplugging printer without shutting it down first can damage the printed. The Help pages make no mention of this type of problem. Where do I go from here to get the printer to shut down or to stop trying to shut down?
having the same problem, did you ever get a resolution?
-
Why does my HP ENVY 7640 continually shut down in the middle of printing?
Why does my HP ENVY 7640 All-in-One printer continually shut down right in the middle of printing?
Hi @JE66,
Welcome to the HP Forums!
I noticed that your HP Envy 7640 is continually shutting down during the middle of printing. I am happy to look into this for you!
Please, take a look through the steps within this guide, The HP Printer Does Not Turn On or Respond When the Power Button is Pressed. (Even though the guide title may not match your issue, I believe the solutions will help.) Also I would suggest to watch this video:
It is important that the printer's power cable is plugged directly into the wall outlet, and not a surge protector. See this article, Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Afterwards, I would also make sure that the printer's firmware is up-to-date. Getting the Latest Firmware and Product Updates.
Hope this solves your problem, and have a great day!
“Please click the Thumbs up icon below to thank me for responding.”
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping! -
Officejet 6600 shut down while printing and will not turn back on
I was printing a few documents on my printer and everythign was working fine, then there was a loud click and the touch screen turned blue and the printer shut down. I could not power it back up using the power button, so I tried unplugging it and re-plugging it and it did not work. I have the device plugged into a surge protector so I plugged it into the wall and it still did not work. (Note: all other devices on surge protector were able to get power, so it was not that). I do not know what to do. I need the printer for business and school ASAP and the product is still under warrenty. The warrenty ends September this year (I believe). I would like to bring it into the store if I can and exchange it, but I do not have the box. I do not know if there is something HP can give me to be able to return the product to Staples, or how long it will take to go through HP for the warrenty, but again, I need this printer ASAP and all of the troubleshooting I've done so far has not helped. This is not the first time the printer has shut down while printing more than one document, however this is the first time it has not been able to turn back on either by pressing the power button or unplugging it and replugging it back in. Any help would be great!
Hi @Stacki
I don't know what Staples return policy is. I suggest calling us so we can help.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP
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