Printer setup operation with elements 12

I hav spent hours with online support on this issue. They can correct the symptoms, but they cannot correct the problem, and we end up in circular discussions. My new photoshop 12 looses communication with my Epson printer driver when trying to set up a print job. When I enter "ADVANCED SETTIN GS" the message is shown that the printer does not exist. I can print to the printer with whatever the default settings are in the driver, but cannot change the settings. Support has had me delete some %appdata% files that restores the function for a while, but then the problem will reappear when I am involved in intensive printer setup. I have Elements 10 and can print without any problems even though 12 seems to have crashed. How can we solve this problem?

Moving this discussion to the Photoshop Elements forum.

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