Printer Setup Utility Crashing on Launch. Please Help!

Hi all,
I am trying to set up my sister's iBook to print on my home network. I'm using a fuji xerox docuprint C525A and my first step was to obtain the latest drivers from fuji xerox.
However when I go to add the printer in printer setup utility the program unexpectedly quits. Obviously this is making it pretty much impossible to add the printer.
The iBook is running 10.3.9 so far the only step I've taken to try and fix the problem has been to repair disk permissions. This unfortunatey hasn't helped.
I would greatly appreciate any advice for further troubleshooting.
Thanks
-Tim

Hi Tim,
I don't see any obvious problem with the results that you have shown. The logical links look okay and the PrintCore program is present and has the about the right size. Nevertheless, the results that you obtained a few days ago suggest that there is a problem somewhere in the PrintCore.framework. I would suggest that you replace this framework and see if Printer Setup Utility works correctly.
If you want to do that, I think the safest thing to do is to get the most current version of the framework and you can do that by loading it from the OS X 10.3.9 combo update. Here are the basic steps to follow:
- You will need to install an app called Pacifist.
- You will also need to download Mac OS X Combined Update 10.3.9. After you download this update, open its disk image and extract the .pkg file to your desktop.
- Start Pacifist and then use it to open the .pkg file from the combo update.
- Use the Search command in Pacifist to search for PrintCore.framework (use lower and upper case as shown). After Pacifist finds and highlights this framework, click the Install button.
That should do it. The framework on your computer will be replaced with framework from the combo update. I hope that this fixes your problem.
Rich
EMAC G4 1.0 GHz Mac OS X (10.4.6)

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If all the above fails, then it appears to be time for a relatively painless Archive & Install, which gives you a new/old OS, but can preserve all your files, pics, music, settings, etc., as long as you have plenty of free disk space and no Disk corruption, and is relatively quick & painless...
http://docs.info.apple.com/article.html?artnum=107120
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Add (+) printer in Sys Prefs Print & Fax makes Print Setup Utility crash!

Something is wrong with System Preferences Print & Fax pane, or something else... From there, I can't add any new printers. When you click + below the list, it's supposed to launch printer setup utility? But it does nothing what so ever.. or that's what I thought until I looked in Console to see what's going on (if anything), and the console reports that the printer setup utility crashed. It launches fine directly from Utilities. What gives?
Here is the crashlog report, if anyone can make sense of it:
Host Name: SunFlowerG4
Date/Time: 2008-09-12 20:05:39.525 -0700
OS Version: 10.4.11 (Build 8S165)
Report Version: 4
Command: Printer Setup Utility
Path: /System/Library/CoreServices/Printer Setup Utility.app/Contents/MacOS/Printer Setup Utility
Parent: WindowServer [88]
Version: 5.5 (227)
PID: 2883
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000000
Thread 0 Crashed:
0 libSystem.B.dylib 0x9012c6f0 mallocinitialize + 56
1 libSystem.B.dylib 0x900033b8 malloc + 48
2 com.apple.Foundation 0x92bcff74 _NSAPDataCreate + 32
3 com.apple.Foundation 0x92bd00f0 NSPushAutoreleasePool + 40
4 com.apple.AppKit 0x9387e2d0 NSApplicationMain + 60
5 com.apple.print.PrintCenter 0x00002690 0x1000 + 5776
Thread 0 crashed with PPC Thread State 64:
srr0: 0x000000009012c6f0 srr1: 0x000000000200d030 vrsave: 0x0000000000000000
cr: 0x44000222 xer: 0x0000000000000000 lr: 0x000000009012c6ec ctr: 0x00000000900017a0
r0: 0x000000009012c6ec r1: 0x00000000bffffa80 r2: 0x00000000a0001fac r3: 0x0000000000000000
r4: 0x0000000000000000 r5: 0x0000000092f45018 r6: 0x0000000000000001 r7: 0x0000000000000001
r8: 0x0000000000000002 r9: 0x0000000000000000 r10: 0x00000000900014f0 r11: 0x00000000a00061ec
r12: 0x00000000900017a0 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
r16: 0x0000000000000000 r17: 0x0000000000000000 r18: 0x0000000000000000 r19: 0x0000000000000000
r20: 0x0000000000000000 r21: 0x0000000000000000 r22: 0x0000000000000000 r23: 0x0000000000000094
r24: 0x000000009fffc6c0 r25: 0x0000000000000000 r26: 0x00000000bffffcac r27: 0x00000000a37ce2a0
r28: 0x00000000a0003390 r29: 0x00000000a000c6c0 r30: 0x0000000000000000 r31: 0x000000009012c6c0
Binary Images Description:
0x1000 - 0x5fff com.apple.print.PrintCenter 5.5 (227) /System/Library/CoreServices/Printer Setup Utility.app/Contents/MacOS/Printer Setup Utility
0x8fe00000 - 0x8fe52fff dyld 46.16 /usr/lib/dyld
0x90000000 - 0x901bcfff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x90214000 - 0x90219fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x9021b000 - 0x90268fff com.apple.CoreText 1.0.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x90293000 - 0x90344fff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
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0x908de000 - 0x908defff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
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0x91fd6000 - 0x92044fff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
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0x941f4000 - 0x942b9fff com.apple.audio.toolbox.AudioToolbox 1.4.7 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
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0x9455d000 - 0x945adfff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x945b6000 - 0x945cffff com.apple.CoreVideo 1.4.2 /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

Well I figured out how to run Printer Setup Repair to try that route. So far these results:
PERMISSIONS REPAIR:
Sunday, September 21, 2008 7:36:10 PM
Starting permission verification and repair, omitting localized files...
The file /System/Library/LaunchDaemons/printer.plist is missing!
The directory /usr/include is missing!
The directory /usr/include/cups is missing!
The file /usr/include/cups/cups.h is missing!
The file /usr/include/cups/http.h is missing!
The file /usr/include/cups/image.h is missing!
The file /usr/include/cups/ipp.h is missing!
The file /usr/include/cups/language.h is missing!
The file /usr/include/cups/md5.h is missing!
The file /usr/include/cups/ppd.h is missing!
The file /usr/include/cups/raster.h is missing!
Recreating symbolic links...
Done.
Verification complete.
912 files examined. No problems were found.
11 missing files/directories found during the verification process. They may be responsible for certain printing problems. Printer Setup Repair cannot replace these items. Please refer to the log file for a list of the missing files/directories. You may need to reinstall OS X to resolve your printing issues. Certain files and directories are deleted when using the Reset Printing System option. These files and directories, if required, will be recreated during normal printing.
All the other tabs on Printer Setup Repair were uneventful except the verify permissions on tmp items:
Sunday, September 21, 2008 7:48:36 PM
Begin deleting contents of the /private/tmp/501/TemporaryItems directory...
Unable to complete the process.
Error type 1: Unable to delete temporary files because the /private/tmp/501/TemporaryItems directory is missing or empty.
-----------------------------

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I am running 10.4.8 on my iMac G5. Up until a few days ago I was successfully using two network printers that I have in my home. One is HP Photosmart 3310. Suddenly it stopped working, and I uninstalled and reinstalled and updated the software and drivers countless times. I kept getting a "printer not supported" message. Now when I try to install ANY printer I get the following message midway through the process in printer setup utility:
The application printer setup utility quit unexpectedly.
Mac OS X and other applications are not affected
Click reopen to open the application again. Click Report to see more details or send a report to Apple.
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I think you left out some details-
The Photosmart 3310 is a USB printer, so to make it a network printer you are sharing it? From a Mac?
Here are some generic troubleshooting steps to try:
Repair permissions (Disk Utility).
Delete Print Prefs - search for (File>Find) files that start with com.apple.print and delete them all and reboot.
Reset Printing System (new in Tiger) - In Printer Setup, click this menu item found just above Quit Printer Setup.
If there is a downloadable Combination Updater from Apple, use it to re-Update OS X.
Try Printer Setup Repair from www.fixamac.net.
Use a Disk Utility like Disk Warrior to repair the HD, or start from the Install DVD to use Disk Utility to repair the hard drive.

Printer Setup Utility Crashes every time I try to open it.

If I cant install printers, then I cant use 10.5. This is a production machine at a print shop. Any ideas?

bdmarsha wrote:
Printer Setup Utility no longer exists in Leopard. All printer driver functions are handled by the Print & Fax preference pane in System Preferences.
bd
That's the way I have always set up my printers. I did not even know there was another way. Well, now there isn't anymore.
I just found that app on my Tiger. Never noticed it, never used it.
Interesting. I guess it was simply a matter of removing duplication.
I can only assume Leopard forgot to delete it in this case, or somehow it got installed after Leopard was installed.
Message was edited by: nerowolfe

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1 libSystem.B.dylib 0x95e669bc mach_msg + 72
2 com.apple.CoreGraphics 0x90b6198f _CGSSynchronizeWindowBackingStore + 139
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14 com.apple.AppKit 0x92a2429c -[NSView _drawRect:clip:] + 3853
15 com.apple.AppKit 0x92a21b0d -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 1819
16 com.apple.AppKit 0x92a22543 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 4433
17 com.apple.AppKit 0x92a22543 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 4433
18 com.apple.AppKit 0x92a22543 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 4433
19 com.apple.AppKit 0x92a22543 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 4433
20 com.apple.AppKit 0x92a22543 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 4433
21 com.apple.AppKit 0x92a22543 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 4433
22 com.apple.AppKit 0x92a22543 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 4433
23 com.apple.AppKit 0x92a2102b -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 306
24 com.apple.AppKit 0x92a1db4f -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 3090
25 com.apple.AppKit 0x9295e523 -[NSView displayIfNeeded] + 933
26 com.apple.AppKit 0x9295e0d1 -[NSWindow displayIfNeeded] + 189
27 com.apple.mail 0x0001f850 0x1000 + 125008
28 com.apple.AppKit 0x9295def4 _handleWindowNeedsDisplay + 436
29 com.apple.CoreFoundation 0x9495b9a2 __CFRunLoopDoObservers + 466
30 com.apple.CoreFoundation 0x9495ccfc CFRunLoopRunSpecific + 844
31 com.apple.CoreFoundation 0x9495dcd8 CFRunLoopRunInMode + 88
32 com.apple.HIToolbox 0x902dc2c0 RunCurrentEventLoopInMode + 283
33 com.apple.HIToolbox 0x902dc0d9 ReceiveNextEventCommon + 374
34 com.apple.HIToolbox 0x902dbf4d BlockUntilNextEventMatchingListInMode + 106
35 com.apple.AppKit 0x9295bd7d _DPSNextEvent + 657
36 com.apple.AppKit 0x9295b630 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
37 com.apple.AppKit 0x9295466b -[NSApplication run] + 795
38 com.apple.AppKit 0x929218a4 NSApplicationMain + 574
39 com.apple.mail 0x000fb6f2 0x1000 + 1025778
Thread 1:
0 libSystem.B.dylib 0x95e5f1c6 machmsgtrap + 10
1 libSystem.B.dylib 0x95e669bc mach_msg + 72
2 com.apple.CoreFoundation 0x9495d0ae CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x9495dcd8 CFRunLoopRunInMode + 88
4 com.apple.Foundation 0x94560d75 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 213
5 com.apple.Foundation 0x9456ce94 -[NSRunLoop(NSRunLoop) run] + 84
6 com.apple.MessageFramework 0x00491f65 -[RSSInterchange _runManager] + 2140
7 com.apple.Foundation 0x9452c7ed -[NSThread main] + 45
8 com.apple.Foundation 0x9452c394 _NSThread__main_ + 308
9 libSystem.B.dylib 0x95e90095 pthreadstart + 321
10 libSystem.B.dylib 0x95e8ff52 thread_start + 34
Thread 2:
0 libSystem.B.dylib 0x95e663ae _semwaitsignal + 10
1 libSystem.B.dylib 0x95e90d0d pthreadcondwait$UNIX2003 + 73
2 com.apple.QuartzCore 0x933ffab9 fefragmentthread + 54
3 libSystem.B.dylib 0x95e90095 pthreadstart + 321
4 libSystem.B.dylib 0x95e8ff52 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x95ec8292 _workqops + 10
1 libSystem.B.dylib 0x95ec82c2 start_wqthread + 30
Thread 4:
0 ??? 0000000000 0 + 0
Thread 5:
0 libSystem.B.dylib 0x95e5f226 semaphoretimedwait_signaltrap + 10
1 libSystem.B.dylib 0x95e911ef pthread_condwait + 1244
2 libSystem.B.dylib 0x95e92a73 pthreadcond_timedwait_relativenp + 47
3 com.apple.Foundation 0x9457275c -[NSCondition waitUntilDate:] + 236
4 com.apple.Foundation 0x94572570 -[NSConditionLock lockWhenCondition:beforeDate:] + 144
5 com.apple.MessageFramework 0x00493e27 -[InvocationQueue _drainQueue] + 317
6 com.apple.Foundation 0x9452c7ed -[NSThread main] + 45
7 com.apple.Foundation 0x9452c394 _NSThread__main_ + 308
8 libSystem.B.dylib 0x95e90095 pthreadstart + 321
9 libSystem.B.dylib 0x95e8ff52 thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x95e5f20e semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x95e66ce5 pthreadmutexlock + 569
2 com.apple.Foundation 0x94532063 -[NSLock lock] + 67
3 com.apple.MessageFramework 0x003b201d -[IMAPAccount _gatewayForMailboxUid:name:options:] + 111
4 com.apple.MessageFramework 0x003b1ef0 -[IMAPAccount gatewayForStore:options:] + 159
5 com.apple.MessageFramework 0x003b1d1e -[LibraryIMAPStore _gatewayCreateIfNeeded:options:] + 159
6 com.apple.MessageFramework 0x003ada13 -[LibraryIMAPStore openSynchronouslyUpdatingMetadata:withOptions:] + 143
7 com.apple.MessageFramework 0x003ad97e -[LibraryIMAPStore openSynchronouslyUpdatingMetadata:] + 50
8 com.apple.MessageFramework 0x003cc754 -[LibraryIMAPStore _fetchForCheckingNewMail:] + 71
9 com.apple.MessageFramework 0x003cc707 -[LibraryIMAPStore checkNewMail] + 42
10 com.apple.MessageFramework 0x004f5475 -[IMAPAccount fetchSynchronouslyIsAuto:] + 166
11 com.apple.CoreFoundation 0x949dca3d _invoking__ + 29
12 com.apple.CoreFoundation 0x949dc428 -[NSInvocation invoke] + 136
13 com.apple.MessageFramework 0x0049440c -[MonitoredInvocation invoke] + 409
14 com.apple.MessageFramework 0x00493fee -[InvocationQueue _drainQueue] + 772
15 com.apple.Foundation 0x9452c7ed -[NSThread main] + 45
16 com.apple.Foundation 0x9452c394 _NSThread__main_ + 308
17 libSystem.B.dylib 0x95e90095 pthreadstart + 321
18 libSystem.B.dylib 0x95e8ff52 thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x95e5f1c6 machmsgtrap + 10
1 libSystem.B.dylib 0x95e669bc mach_msg + 72
2 com.apple.CoreFoundation 0x9495d0ae CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x9495dcd8 CFRunLoopRunInMode + 88
4 com.apple.MessageFramework 0x003b97ae _handleRequestWithTimeout + 2163
5 com.apple.MessageFramework 0x003be1d9 -[_NSSocket readBytes:length:error:] + 154
6 com.apple.MessageFramework 0x003bdd63 -[Connection _readBytesFromSocketIntoBuffer:amount:requireAllBytes:error:] + 89
7 com.apple.MessageFramework 0x003bdc1e -[Connection _fillBuffer:] + 853
8 com.apple.MessageFramework 0x003bd7e4 -[Connection _readLineIntoData:error:] + 70
9 com.apple.MessageFramework 0x004c51d7 -[POP3Connection(PrivateCommands) _copyReplyLineDataWithError:] + 105
10 com.apple.MessageFramework 0x004c52a3 -[POP3Connection(PrivateCommands) _getStatusFromReply] + 56
11 com.apple.MessageFramework 0x004c422a -[POP3Connection _retrieveMessage:ofSize:informDelegate:] + 135
12 com.apple.MessageFramework 0x004c43d8 -[POP3Connection retr:] + 174
13 com.apple.MessageFramework 0x004c4bec -[POP3Connection fetchMessages:] + 342
14 com.apple.MessageFramework 0x004c82a3 -[POP3FetchStore fetchSynchronously] + 3406
15 com.apple.MessageFramework 0x004fa6e6 -[POPAccount fetchSynchronously] + 337
16 com.apple.CoreFoundation 0x949dca3d _invoking__ + 29
17 com.apple.CoreFoundation 0x949dc428 -[NSInvocation invoke] + 136
18 com.apple.MessageFramework 0x0049440c -[MonitoredInvocation invoke] + 409
19 com.apple.MessageFramework 0x00493fee -[InvocationQueue _drainQueue] + 772
20 com.apple.Foundation 0x9452c7ed -[NSThread main] + 45
21 com.apple.Foundation 0x9452c394 _NSThread__main_ + 308
22 libSystem.B.dylib 0x95e90095 pthreadstart + 321
23 libSystem.B.dylib 0x95e8ff52 thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x95e5f1c6 machmsgtrap + 10
1 libSystem.B.dylib 0x95e669bc mach_msg + 72
2 com.apple.CoreFoundation 0x9495d0ae CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x9495dcd8 CFRunLoopRunInMode + 88
4 com.apple.MessageFramework 0x003b97ae _handleRequestWithTimeout + 2163
5 com.apple.MessageFramework 0x003be1d9 -[_NSSocket readBytes:length:error:] + 154
6 com.apple.MessageFramework 0x003bdd63 -[Connection _readBytesFromSocketIntoBuffer:amount:requireAllBytes:error:] + 89
7 com.apple.MessageFramework 0x003bdc1e -[Connection _fillBuffer:] + 853
8 com.apple.MessageFramework 0x003bd7e4 -[Connection _readLineIntoData:error:] + 70
9 com.apple.MessageFramework 0x004c51d7 -[POP3Connection(PrivateCommands) _copyReplyLineDataWithError:] + 105
10 com.apple.MessageFramework 0x004c52a3 -[POP3Connection(PrivateCommands) _getStatusFromReply] + 56
11 com.apple.MessageFramework 0x004c38e8 -[POP3Connection authenticateUsingAccount:] + 1285
12 com.apple.MessageFramework 0x0045fc75 -[Account _connectAndAuthenticate:] + 326
13 com.apple.MessageFramework 0x004e4e7b -[Account authenticatedConnection] + 108
14 com.apple.MessageFramework 0x004c77ea -[POP3FetchStore fetchSynchronously] + 661
15 com.apple.MessageFramework 0x004fa6e6 -[POPAccount fetchSynchronously] + 337
16 com.apple.CoreFoundation 0x949dca3d _invoking__ + 29
17 com.apple.CoreFoundation 0x949dc428 -[NSInvocation invoke] + 136
18 com.apple.MessageFramework 0x0049440c -[MonitoredInvocation invoke] + 409
19 com.apple.MessageFramework 0x00493fee -[InvocationQueue _drainQueue] + 772
20 com.apple.Foundation 0x9452c7ed -[NSThread main] + 45
21 com.apple.Foundation 0x9452c394 _NSThread__main_ + 308
22 libSystem.B.dylib 0x95e90095 pthreadstart + 321
23 libSystem.B.dylib 0x95e8ff52 thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x95e5f1c6 machmsgtrap + 10
1 libSystem.B.dylib 0x95e669bc mach_msg + 72
2 com.apple.CoreFoundation 0x9495d0ae CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x9495dcd8 CFRunLoopRunInMode + 88
4 com.apple.MessageFramework 0x003b97ae _handleRequestWithTimeout + 2163
5 com.apple.MessageFramework 0x003b6081 -[_NSSocket connectToHost:withPort:protocol:] + 716
6 com.apple.MessageFramework 0x003b5308 -[Connection _connectUsingHostname:onPort:securityLayerType:accountClass:] + 797
7 com.apple.MessageFramework 0x003b4fcf -[Connection _connectUsingAccount:securityLayerType:] + 488
8 com.apple.MessageFramework 0x003b4a05 -[Connection connectAndSetSecurityLayerUsingAccount:] + 196
9 com.apple.MessageFramework 0x0049cb10 -[Connection connectUsingAccount:] + 101
10 com.apple.MessageFramework 0x003b4098 -[IMAPAccount _connectAndAuthenticate:] + 292
11 com.apple.MessageFramework 0x003b2733 -[IMAPAccount _recoverFromConnectionlessState] + 177
12 com.apple.MessageFramework 0x003b2381 -[IMAPAccount _getPotentialGatewayForMailbox:options:createdNewConnection:needsSelect:] + 171
13 com.apple.MessageFramework 0x003b204e -[IMAPAccount _gatewayForMailboxUid:name:options:] + 160
14 com.apple.MessageFramework 0x003b1ef0 -[IMAPAccount gatewayForStore:options:] + 159
15 com.apple.MessageFramework 0x003cfdd3 -[IMAPAccount _listingForMailboxUid:listAllChildren:onlySubscribed:] + 95
16 com.apple.MessageFramework 0x003cf914 -[IMAPAccount _listingForMailboxUid:listAllChildren:] + 62
17 com.apple.MessageFramework 0x003cf1b8 -[IMAPAccount _synchronizeAccountWithServerWithUserInput:] + 482
18 com.apple.CoreFoundation 0x949dca3d _invoking__ + 29
19 com.apple.CoreFoundation 0x949dc428 -[NSInvocation invoke] + 136
20 com.apple.MessageFramework 0x0049440c -[MonitoredInvocation invoke] + 409
21 com.apple.MessageFramework 0x00493fee -[InvocationQueue _drainQueue] + 772
22 com.apple.Foundation 0x9452c7ed -[NSThread main] + 45
23 com.apple.Foundation 0x9452c394 _NSThread__main_ + 308
24 libSystem.B.dylib 0x95e90095 pthreadstart + 321
25 libSystem.B.dylib 0x95e8ff52 thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x95e5f1c6 machmsgtrap + 10
1 libSystem.B.dylib 0x95e669bc mach_msg + 72
2 com.apple.CoreFoundation 0x9495d0ae CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x9495dcd8 CFRunLoopRunInMode + 88
4 com.apple.Foundation 0x94560d75 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 213
5 com.apple.Foundation 0x9456ce94 -[NSRunLoop(NSRunLoop) run] + 84
6 com.apple.MessageFramework 0x003b6659 +[_NSSocket _runIOThread] + 98
7 com.apple.Foundation 0x9452c7ed -[NSThread main] + 45
8 com.apple.Foundation 0x9452c394 _NSThread__main_ + 308
9 libSystem.B.dylib 0x95e90095 pthreadstart + 321
10 libSystem.B.dylib 0x95e8ff52 thread_start + 34
Thread 11:
0 libSystem.B.dylib 0x95eae6f2 select$DARWIN_EXTSN + 10
1 libSystem.B.dylib 0x95e90095 pthreadstart + 321
2 libSystem.B.dylib 0x95e8ff52 thread_start + 34
Thread 12:
0 libSystem.B.dylib 0x95e5f226 semaphoretimedwait_signaltrap + 10
1 libSystem.B.dylib 0x95e911ef pthread_condwait + 1244
2 libSystem.B.dylib 0x95e92a73 pthreadcond_timedwait_relativenp + 47
3 com.apple.Foundation 0x9457275c -[NSCondition waitUntilDate:] + 236
4 com.apple.Foundation 0x94572570 -[NSConditionLock lockWhenCondition:beforeDate:] + 144
5 com.apple.MessageFramework 0x00493e27 -[InvocationQueue _drainQueue] + 317
6 com.apple.Foundation 0x9452c7ed -[NSThread main] + 45
7 com.apple.Foundation 0x9452c394 _NSThread__main_ + 308
8 libSystem.B.dylib 0x95e90095 pthreadstart + 321
9 libSystem.B.dylib 0x95e8ff52 thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x95e663ae _semwaitsignal + 10
1 libSystem.B.dylib 0x95e90d0d pthreadcondwait$UNIX2003 + 73
2 com.apple.AppKit 0x92946875 -[NSViewHierarchyLock lockForReadingWithExceptionHandler:] + 246
3 com.apple.AppKit 0x92a1ef3e -[NSWindow _copyAcquiredViewHierarchyLock] + 87
4 com.apple.AppKit 0x929c1fec -[NSUIHeartBeat _heartBeatThread:] + 1357
5 com.apple.Foundation 0x9452c7ed -[NSThread main] + 45
6 com.apple.Foundation 0x9452c394 _NSThread__main_ + 308
7 libSystem.B.dylib 0x95e90095 pthreadstart + 321
8 libSystem.B.dylib 0x95e8ff52 thread_start + 34
Thread 14 Crashed:
0 com.apple.CoreFoundation 0x949d6fb4 __TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION__ + 4
1 libobjc.A.dylib 0x941d3e3b objcexceptionthrow + 40
2 com.apple.CoreFoundation 0x949d6eeb +[NSException raise:format:arguments:] + 155
3 com.apple.CoreFoundation 0x949d6f2a +[NSException raise:format:] + 58
4 com.apple.syncservices 0x973def74 _ISyncAssertFailed + 346
5 com.apple.syncservices 0x9738836c -[ISDRecordIdMapper dealloc] + 76
6 com.apple.syncservices 0x97388002 -[ISDSqliteRecordIdMapper dealloc] + 178
7 com.apple.Foundation 0x94527e4f NSPopAutoreleasePool + 431
8 com.apple.syncservices 0x974018a0 -[ISyncConcreteSessionDriver _startAsynchronousSyncWorker] + 467
9 com.apple.Foundation 0x9452c7ed -[NSThread main] + 45
10 com.apple.Foundation 0x9452c394 _NSThread__main_ + 308
11 libSystem.B.dylib 0x95e90095 pthreadstart + 321
12 libSystem.B.dylib 0x95e8ff52 thread_start + 34
Thread 15:
0 libsqlite3.0.dylib 0x9432a355 sqlite3VdbeExec + 46773
1 libsqlite3.0.dylib 0x9432aea2 sqlite3Step + 386
2 libsqlite3.0.dylib 0x9432b55d sqlite3_step + 29
3 com.apple.MessageFramework 0x00499dab +[Library sendMessagesMatchingQuery:to:options:] + 1825
4 com.apple.MessageFramework 0x00407e31 +[Library messagesMatchingQuery:options:] + 134
5 com.apple.MessageFramework 0x00407cee -[LibraryStore copyOfAllMessagesWithOptions:] + 211
6 com.apple.MessageFramework 0x0045c095 -[LibraryStore copyOfAllMessages] + 44
7 com.apple.Mail.Syncer 0x17314357 0x172fd000 + 95063
8 com.apple.syncservices 0x97370ef7 -[ISyncConcreteSessionDriver _pushPhaseOfSession] + 1131
9 com.apple.syncservices 0x973682a1 -[ISyncConcreteSessionDriver _sync:] + 193
10 com.apple.syncservices 0x97401876 -[ISyncConcreteSessionDriver _startAsynchronousSyncWorker] + 425
11 com.apple.Foundation 0x9452c7ed -[NSThread main] + 45
12 com.apple.Foundation 0x9452c394 _NSThread__main_ + 308
13 libSystem.B.dylib 0x95e90095 pthreadstart + 321
14 libSystem.B.dylib 0x95e8ff52 thread_start + 34
Thread 14 crashed with X86 Thread State (32-bit):
eax: 0xa061d0f0 ebx: 0x941d3e1c ecx: 0xa061c1a0 edx: 0x0078b000
edi: 0x174f8940 esi: 0xa08b2e28 ebp: 0xb08ce9f8 esp: 0xb08ce9f8
ss: 0x0000001f efl: 0x00000282 eip: 0x949d6fb4 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x2f021000

There is a good article on the web which lists the problems arising since the launch of Safari 4 and some ways of solving them.
http://www.macfixit.com/article.php?story=20090225001025963
Maybe you will find something in there that might help.
I uninstalled Growl but this did not fix the problem so now I am back on Safari 3 and so far so good.

Lexmark x4650 Not Added to Printer Setup Utility

I'm trying to set up a Lexmark x4650 as a shared printer on a wireless network. I got one computer set up and it works perfectly. I've tried setting up the second computer, a MBP, and after getting through the whole setup process it says that the printer was not added to the printer setup utility and to launch it and add it manually.
I'm sick of trying to set it up manually. Does anyone know why the setup app might not be working?

Wish I could help. The same model Lexmark is acting strange with me too. I have it wirelessly installed no problem on a windows PC and my wife's MacBook Pro but my plain ol' MacBook 13'' can't find the printer. I have to either plug it in USB or use it shared from the Pro.
Furthermore I have trouble reading the instillation cd. It makes horrible lawn mower pull cord like noises in the drive and only works after ejecting many times. Every other cd seems fine though and neither of the other two computers had trouble with it.
Like you no dice manually either.

Yet another freaky printing problem: 10.3.8 and Printer Setup Utility

I'm hoping some really smart people can help me out here -- I'm not as good at Mac troubleshooting as I need to be!
I purchased Tiger a few weeks ago and the upgrade went fine and I was able to print, but then suddenly I can't any more. I have a PowerBook G4, running 10.3.8 and a HP 2710xi, which is a wireless printer (not sure of the proper term for this).
The symptoms: iCal crashes when I hit cmd-P. Other programs also crash upon printing. Some programs will bring up the print dialog, but it freezes up at that point. I tried printing to a PDF in Microsoft Word, and that crashed it. This problem persists in other user accounts.
Additional problem: Printer Setup Utility crashes whenever I hit the "add" button to add a printer. I have the crash reporter information if anyone wants it. Can't add any printer at this point.
What I've tried: I uninstalled the old software from HP and reinstalled new software. The HP installer can't finish running since it gets hung up by the Printer Setup Utility. I installed print-only drivers from HP. Same problem. I tried plugging the printer in to the USB to see if that makes a difference. Same problem.
Printer Setup Utility is recognizing my printer in all forms: as USB, Bonjour, and HP IP Printing. I just can't add it due to the program crashing.
Further troubleshooting: I ran all the maintenance and permissions repairs in Onyx. I used most of the diagnostic and repair tools in Printer Setup Repair, including Reset the printing system and deleting printer preferences. I reinstalled the 10.3.8 update from Apple's website.
I'm not sure what my next step should be: Do I reinstall the whole operating system? From my review of this board, lots of other people are having problems with Printer Setup Utility in Tiger.
Thanks in advance for any insight you can offer.
PowerBook G4 Mac OS X (10.4.8) HP Photosmart 2710xi

Have you tried starting up with the Install DVD, and then using Disk Utility (in the menus at the top, NOT in the installer) to repair the hard drive?
If you're going to show us any errors, use the Console to look at cups error log. Paste any line that starts with E, plus the 3 lines before it (they tell you what was happening).
If none of this is fruitful, yes, reinstalling is the next step.

Printer Setup Utility always crashes- and am getting weird printer behavior

Just installed 10.5 on a fresh internal drive- machine is G5 2X2- settings imported from a 10.4 installation on another drive. Printer is a Brother HL-5170DN
If I try to print from any app, the app doesn't crash, as has been reported by others, but the printer behavior is strange. I added the printer from the Print and Fax control pane, which saw the printer and appeared to be happy. But when I try to print any test document, the printer starts printing an error message on every sheet in its tray, literally running through the whole stack and then complaining it's out of paper, even though the document to be printed was only one page. Have never seen anything like that. The error message printed on paper is: ERROR NAME; undefined COMMAND; y OPERAND STACK;
Cannot launch Printer Setup Utility- always crashes. Have tried reseting printer system and rebooting, but no luck. It seems to be complaining that a file called "_CPLPPDGetFileInfo" is missing. The error log when I try to launch Printer Setup Utility is:
Process: Printer Setup Utility [550]
Path: /Volumes/fatherhood/Applications/Utilities/Printer Setup Utility.app/Contents/MacOS/Printer Setup Utility
Identifier: com.apple.print.PrintCenter
Version: 4.7 (161.10)
Build Info: PrintCenter-1611000~1
Code Type: PPC (Native)
Parent Process: launchd [85]
Date/Time: 2007-11-03 10:53:29.649 -0700
OS Version: Mac OS X 10.5 (9A581)
Report Version: 6
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000001, 0x000000008fe0105c
Crashed Thread: 0
Dyld Error Message:
Symbol not found: _CPLPPDGetFileInfo
Referenced from: /Volumes/fatherhood/Applications/Utilities/Printer Setup Utility.app/Contents/MacOS/Printer Setup Utility
Expected in: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services

Thanks for the helpful info. I had upgraded to Leopard using Archive & Install and had an alias to the Printer Setup Utility from Tiger, which I kept trying to use not realizing that this now pointed to the old version in the Previous Systems folder.
Now I've deleted the whole thing and will remember to use the System Preference panel to configure my printers.

Need help to find printer setup utility

I recently bought my first Mac and have slowly been adding to it over the last couple of weeks. Today I added a new printer that I wish to connect wirelessly. The printer is a Brother MFC-3360. I installed the software that came with the printer and had the printer connected directly to the Mac Book. It printed just fine.
I then disconnected the USB cable and plugged it into the Extreme Base station. It failed to print. According to the Extreme manual, I need to open printer setup utility, located in the utilities folder in the applications folder. Then from there I need to add the printer.
The problem is, I have no printer setup utility. Is there another place where it might be located?
Any other ideas will be much appreciated. Thank you!

Found problem. Went to Sys prefs -> Printers and Fax -> removed my printer and re-installed. Works like a charm.

Choosing Epson tcp/ip crashes Printer Setup Utility

When I try to add a printer using the Printer Setup Utility, if I click "More Printers..." and try to select Epson TCP/IP, Printer Setup Utility quits out. (I have already downloaded and installed both Epson drivers from their site, as well as reinstalled the Apple Epson drivers from the Tiger Install DVD. I spoke with Epson about this, they also advised repairing permissions, and removing the entire Epson folder from /Library:Printers which I also did.) This problem happens on either a G4 1.25 running 10.4.5 or 10.4.6 and also on G5 Macs running 10.4.5 or 10.4.6
I stumbled upon the fact that if I disable the ethernet port using Network in System preferences, I am able to open the Epson TCP/IP fine. Also, If I use a DSL connection with different DNS settings instead of our office T1 network and settings I can also connect fine. I would guess the issue is therefore in DNS, but I am stumped here.

What printer is it- I mean, is it one of those with built-in ethernet?

CAN'T GET PRINTER TO ADD IN PRINTER SETUP UTILITY

I've recently purchased a Epson DX4850 printer for use on a Mac using 10.3.9. I installed without problem and it worked fine for first 4 days. Then the driver seemed to disappear. I tried to readd through printer setup utility but it came up with message "SERVER ERROR SERVICE UNAVAILABLE". I tried reinstalling, redownloading driver from Epson website, deleting prefernces and reinstalling but it wouldn't work.
I don't get the message anymore but when I try to add printer it says its found printer driver do I want to refresh the screen but then when I click ok nothing happens.
Under Epson USB it's blank and under USB it has Stylus driver with a ? and not installed.
I've had the printer checked and that works fine.
CAN ANYBODY PLEASE HELP ?

Sorry Hirsty I can't help but just to go on the list that I"m having similiar problems with my Canon ip4200. I'm running 10.3.7 and can't even find the drivers even though I've installed them from the disc and then from a download. Still won't show up.

HP 1610 All-in-one drivers not seen by Printer Setup Utility

Just got this new for christmas. I downloaded the latest software and installed it. It was "successful". Everything with the software and the printer seems to be OK. When I go to add the printer to Printer Setup Utility I see the printer icon with a ? overlayed on the list followed by the printer name, followed by "no drivers installed". The "add" button is grayed out so that the printer can't be added. I can scan with the software I installed, and everything else seems to work except printing. Looks like to me that the problem lies with the PSU. I spent about an hour and a half on the phone with a very helpful HP Tech., but no-go. I repaired permissions, but that didn't help. The unit is seen by the System Profiler. PSU is v.3.0. I am using "Panther" 10.3.5. Sure would like some suggestions... Thanks!

I did as you suggested but it did not fix the problem. The software seems to be working but the HP device 4620 printer etc will still not connect to the router/network. I am still getting the message wrong password when the correct password is used
Cheetah12 wrote:
Thank you for this information. Let's try some more steps:
I would like you to restore the defaults on your printer:
1) Press the Wrench on your printer
2) Press the Tools menu
3) Press Restore Defaults and click yes
Once this is complete, I would like you to remove the Officejet 4620 software (If there is any on this computer). Please follow this HP document on Uninstalling the Printer Software. Remove the USB cable out of the computer, if it's already connected. Next, let's clean out your Temp folder on your computer:
1) On the keyboard, hit the Windows key and "R" key together, then type %temp% and click enter.
2) Press Ctrl and A together (This will highlight everything)
3) Right click with your mouse and select delete
Now, perform a clean boot on your computer by following this Microsoft document here. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program. Try installing the software from the HP website here. Choose your correct operating system; Either 32 or 64 bit. Do not connect the USB cord into the computer until prompted.
Please post your results again!

Printer Setup utility freezing

We are having a problem on 3 machines, with the printer setup utility freezing when a user logs in. it obviously effects microsoft office products etc. I have read the other posts and checked that users can manage printers but this is still happening. - the client machines are running 10.3.9, to a tiger 10.45 server.
The only difference between the machines is, that the ones with a problem have had the interactive smartboard software installed.
Any help would be appreciated!!
Thanks!
Nicola Clarke
Hayfield School

ok...repaired disk permissions and printer utility no longer freezing.
but..turned printing sharing back on and when trying to print from a new MACBOOK over wireless network.....nothing! I have the epson R800 showing up in the printer list and everything looks fine.....click print and nothing prints......no error message. it seems to trigger the print utility on the G5 to stop jobs but I can start jobs again-just can't print from laptop .
help please!

Printer Setup Utility Crashing on Launch. Please Help!

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