'Printer setup utility' problem...please help me.

Hi all, running tiger 10.4.11, trying to connect an Epson DA4050 printer.
It's not showing when I try to 'add printer' in systems prefs, so have attempted to open Printer Setup Utility and I get the message - 'The item cannot be opened. It may be disabled or not installed'.
Sure enough its not showing up in the utilities folder, so I'm assuming this is the problem. How can I install just this without reinstalling the whole system?
Any help gratefully received - thanks.

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Similar Messages

Printer Setup Utility Crashing on Launch. Please Help!

Hi all,
I am trying to set up my sister's iBook to print on my home network. I'm using a fuji xerox docuprint C525A and my first step was to obtain the latest drivers from fuji xerox.
However when I go to add the printer in printer setup utility the program unexpectedly quits. Obviously this is making it pretty much impossible to add the printer.
The iBook is running 10.3.9 so far the only step I've taken to try and fix the problem has been to repair disk permissions. This unfortunatey hasn't helped.
I would greatly appreciate any advice for further troubleshooting.
Thanks
-Tim

Hi Tim,
I don't see any obvious problem with the results that you have shown. The logical links look okay and the PrintCore program is present and has the about the right size. Nevertheless, the results that you obtained a few days ago suggest that there is a problem somewhere in the PrintCore.framework. I would suggest that you replace this framework and see if Printer Setup Utility works correctly.
If you want to do that, I think the safest thing to do is to get the most current version of the framework and you can do that by loading it from the OS X 10.3.9 combo update. Here are the basic steps to follow:
- You will need to install an app called Pacifist.
- You will also need to download Mac OS X Combined Update 10.3.9. After you download this update, open its disk image and extract the .pkg file to your desktop.
- Start Pacifist and then use it to open the .pkg file from the combo update.
- Use the Search command in Pacifist to search for PrintCore.framework (use lower and upper case as shown). After Pacifist finds and highlights this framework, click the Install button.
That should do it. The framework on your computer will be replaced with framework from the combo update. I hope that this fixes your problem.
Rich
EMAC G4 1.0 GHz Mac OS X (10.4.6)

Yet another freaky printing problem: 10.3.8 and Printer Setup Utility

I'm hoping some really smart people can help me out here -- I'm not as good at Mac troubleshooting as I need to be!
I purchased Tiger a few weeks ago and the upgrade went fine and I was able to print, but then suddenly I can't any more. I have a PowerBook G4, running 10.3.8 and a HP 2710xi, which is a wireless printer (not sure of the proper term for this).
The symptoms: iCal crashes when I hit cmd-P. Other programs also crash upon printing. Some programs will bring up the print dialog, but it freezes up at that point. I tried printing to a PDF in Microsoft Word, and that crashed it. This problem persists in other user accounts.
Additional problem: Printer Setup Utility crashes whenever I hit the "add" button to add a printer. I have the crash reporter information if anyone wants it. Can't add any printer at this point.
What I've tried: I uninstalled the old software from HP and reinstalled new software. The HP installer can't finish running since it gets hung up by the Printer Setup Utility. I installed print-only drivers from HP. Same problem. I tried plugging the printer in to the USB to see if that makes a difference. Same problem.
Printer Setup Utility is recognizing my printer in all forms: as USB, Bonjour, and HP IP Printing. I just can't add it due to the program crashing.
Further troubleshooting: I ran all the maintenance and permissions repairs in Onyx. I used most of the diagnostic and repair tools in Printer Setup Repair, including Reset the printing system and deleting printer preferences. I reinstalled the 10.3.8 update from Apple's website.
I'm not sure what my next step should be: Do I reinstall the whole operating system? From my review of this board, lots of other people are having problems with Printer Setup Utility in Tiger.
Thanks in advance for any insight you can offer.
PowerBook G4 Mac OS X (10.4.8) HP Photosmart 2710xi

Have you tried starting up with the Install DVD, and then using Disk Utility (in the menus at the top, NOT in the installer) to repair the hard drive?
If you're going to show us any errors, use the Console to look at cups error log. Paste any line that starts with E, plus the 3 lines before it (they tell you what was happening).
If none of this is fruitful, yes, reinstalling is the next step.

Need help to find printer setup utility

I recently bought my first Mac and have slowly been adding to it over the last couple of weeks. Today I added a new printer that I wish to connect wirelessly. The printer is a Brother MFC-3360. I installed the software that came with the printer and had the printer connected directly to the Mac Book. It printed just fine.
I then disconnected the USB cable and plugged it into the Extreme Base station. It failed to print. According to the Extreme manual, I need to open printer setup utility, located in the utilities folder in the applications folder. Then from there I need to add the printer.
The problem is, I have no printer setup utility. Is there another place where it might be located?
Any other ideas will be much appreciated. Thank you!

Found problem. Went to Sys prefs -> Printers and Fax -> removed my printer and re-installed. Works like a charm.

CAN'T GET PRINTER TO ADD IN PRINTER SETUP UTILITY

I've recently purchased a Epson DX4850 printer for use on a Mac using 10.3.9. I installed without problem and it worked fine for first 4 days. Then the driver seemed to disappear. I tried to readd through printer setup utility but it came up with message "SERVER ERROR SERVICE UNAVAILABLE". I tried reinstalling, redownloading driver from Epson website, deleting prefernces and reinstalling but it wouldn't work.
I don't get the message anymore but when I try to add printer it says its found printer driver do I want to refresh the screen but then when I click ok nothing happens.
Under Epson USB it's blank and under USB it has Stylus driver with a ? and not installed.
I've had the printer checked and that works fine.
CAN ANYBODY PLEASE HELP ?

Sorry Hirsty I can't help but just to go on the list that I"m having similiar problems with my Canon ip4200. I'm running 10.3.7 and can't even find the drivers even though I've installed them from the disc and then from a download. Still won't show up.

HP 1610 All-in-one drivers not seen by Printer Setup Utility

Just got this new for christmas. I downloaded the latest software and installed it. It was "successful". Everything with the software and the printer seems to be OK. When I go to add the printer to Printer Setup Utility I see the printer icon with a ? overlayed on the list followed by the printer name, followed by "no drivers installed". The "add" button is grayed out so that the printer can't be added. I can scan with the software I installed, and everything else seems to work except printing. Looks like to me that the problem lies with the PSU. I spent about an hour and a half on the phone with a very helpful HP Tech., but no-go. I repaired permissions, but that didn't help. The unit is seen by the System Profiler. PSU is v.3.0. I am using "Panther" 10.3.5. Sure would like some suggestions... Thanks!

I did as you suggested but it did not fix the problem. The software seems to be working but the HP device 4620 printer etc will still not connect to the router/network. I am still getting the message wrong password when the correct password is used
Cheetah12 wrote:
Thank you for this information. Let's try some more steps:
I would like you to restore the defaults on your printer:
1) Press the Wrench on your printer
2) Press the Tools menu
3) Press Restore Defaults and click yes
Once this is complete, I would like you to remove the Officejet 4620 software (If there is any on this computer). Please follow this HP document on Uninstalling the Printer Software. Remove the USB cable out of the computer, if it's already connected. Next, let's clean out your Temp folder on your computer:
1) On the keyboard, hit the Windows key and "R" key together, then type %temp% and click enter.
2) Press Ctrl and A together (This will highlight everything)
3) Right click with your mouse and select delete
Now, perform a clean boot on your computer by following this Microsoft document here. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program. Try installing the software from the HP website here. Choose your correct operating system; Either 32 or 64 bit. Do not connect the USB cord into the computer until prompted.
Please post your results again!

Add (+) printer in Sys Prefs Print & Fax makes Print Setup Utility crash!

Something is wrong with System Preferences Print & Fax pane, or something else... From there, I can't add any new printers. When you click + below the list, it's supposed to launch printer setup utility? But it does nothing what so ever.. or that's what I thought until I looked in Console to see what's going on (if anything), and the console reports that the printer setup utility crashed. It launches fine directly from Utilities. What gives?
Here is the crashlog report, if anyone can make sense of it:
Host Name: SunFlowerG4
Date/Time: 2008-09-12 20:05:39.525 -0700
OS Version: 10.4.11 (Build 8S165)
Report Version: 4
Command: Printer Setup Utility
Path: /System/Library/CoreServices/Printer Setup Utility.app/Contents/MacOS/Printer Setup Utility
Parent: WindowServer [88]
Version: 5.5 (227)
PID: 2883
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000000
Thread 0 Crashed:
0 libSystem.B.dylib 0x9012c6f0 mallocinitialize + 56
1 libSystem.B.dylib 0x900033b8 malloc + 48
2 com.apple.Foundation 0x92bcff74 _NSAPDataCreate + 32
3 com.apple.Foundation 0x92bd00f0 NSPushAutoreleasePool + 40
4 com.apple.AppKit 0x9387e2d0 NSApplicationMain + 60
5 com.apple.print.PrintCenter 0x00002690 0x1000 + 5776
Thread 0 crashed with PPC Thread State 64:
srr0: 0x000000009012c6f0 srr1: 0x000000000200d030 vrsave: 0x0000000000000000
cr: 0x44000222 xer: 0x0000000000000000 lr: 0x000000009012c6ec ctr: 0x00000000900017a0
r0: 0x000000009012c6ec r1: 0x00000000bffffa80 r2: 0x00000000a0001fac r3: 0x0000000000000000
r4: 0x0000000000000000 r5: 0x0000000092f45018 r6: 0x0000000000000001 r7: 0x0000000000000001
r8: 0x0000000000000002 r9: 0x0000000000000000 r10: 0x00000000900014f0 r11: 0x00000000a00061ec
r12: 0x00000000900017a0 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
r16: 0x0000000000000000 r17: 0x0000000000000000 r18: 0x0000000000000000 r19: 0x0000000000000000
r20: 0x0000000000000000 r21: 0x0000000000000000 r22: 0x0000000000000000 r23: 0x0000000000000094
r24: 0x000000009fffc6c0 r25: 0x0000000000000000 r26: 0x00000000bffffcac r27: 0x00000000a37ce2a0
r28: 0x00000000a0003390 r29: 0x00000000a000c6c0 r30: 0x0000000000000000 r31: 0x000000009012c6c0
Binary Images Description:
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0x9021b000 - 0x90268fff com.apple.CoreText 1.0.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x90293000 - 0x90344fff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
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0x945b6000 - 0x945cffff com.apple.CoreVideo 1.4.2 /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

Well I figured out how to run Printer Setup Repair to try that route. So far these results:
PERMISSIONS REPAIR:
Sunday, September 21, 2008 7:36:10 PM
Starting permission verification and repair, omitting localized files...
The file /System/Library/LaunchDaemons/printer.plist is missing!
The directory /usr/include is missing!
The directory /usr/include/cups is missing!
The file /usr/include/cups/cups.h is missing!
The file /usr/include/cups/http.h is missing!
The file /usr/include/cups/image.h is missing!
The file /usr/include/cups/ipp.h is missing!
The file /usr/include/cups/language.h is missing!
The file /usr/include/cups/md5.h is missing!
The file /usr/include/cups/ppd.h is missing!
The file /usr/include/cups/raster.h is missing!
Recreating symbolic links...
Done.
Verification complete.
912 files examined. No problems were found.
11 missing files/directories found during the verification process. They may be responsible for certain printing problems. Printer Setup Repair cannot replace these items. Please refer to the log file for a list of the missing files/directories. You may need to reinstall OS X to resolve your printing issues. Certain files and directories are deleted when using the Reset Printing System option. These files and directories, if required, will be recreated during normal printing.
All the other tabs on Printer Setup Repair were uneventful except the verify permissions on tmp items:
Sunday, September 21, 2008 7:48:36 PM
Begin deleting contents of the /private/tmp/501/TemporaryItems directory...
Unable to complete the process.
Error type 1: Unable to delete temporary files because the /private/tmp/501/TemporaryItems directory is missing or empty.
-----------------------------

Printer Setup utility freezing

We are having a problem on 3 machines, with the printer setup utility freezing when a user logs in. it obviously effects microsoft office products etc. I have read the other posts and checked that users can manage printers but this is still happening. - the client machines are running 10.3.9, to a tiger 10.45 server.
The only difference between the machines is, that the ones with a problem have had the interactive smartboard software installed.
Any help would be appreciated!!
Thanks!
Nicola Clarke
Hayfield School

ok...repaired disk permissions and printer utility no longer freezing.
but..turned printing sharing back on and when trying to print from a new MACBOOK over wireless network.....nothing! I have the epson R800 showing up in the printer list and everything looks fine.....click print and nothing prints......no error message. it seems to trigger the print utility on the G5 to stop jobs but I can start jobs again-just can't print from laptop .
help please!

Appletalk laserwriter won't print over airport wireless. please help.

i have an old apple personal laserwriter 320 which prints plug and play to my G5 (10.4.4) connecting ethernet (appletalk on) with asantetalk adapter. no problems at all.
i like to share this printer wirelessly by connecting it an airport express base station.
i cannot get my network of powerbook and G5 (all 10.4.4) to print to it, they cannot see it.
1. can it be used wirelessly with the airport express base station?
2. what about airport extreme base station?
3.i turned on appletalk in airport under network settings. how about under airport admin utilities?
i must be setting the network configurations wrong, or is it appletalk or the asantetalk ethernet adapter?
can someone please help me through this setup?

Well, I use an HP-6MP with an AsanteTalk hooked to an Airport Extreme Base Station and I use Tiger 10.4.4 and everything works fine. My wife's dual USB iBook, circa 2001, with an internal airport card, uses the HP printer with no problems. The same setup works with OS 9 too.
I also have an Airport Express hooked up to my livingroom stereo that I use with both iTunes and AirFoil. I've never tried using the Airport Express with the AsanteTalk, but I can't imagine that it wouldn't work since it works with the AEBS.
The startup routine is touchy, the printer has to be allowed to fully complete its warmup cycle before powering up the AsanteTalk. Try disconnecting the power to the AsanteTalk for about 10 seconds while everything else is hooked and powered up, then reconnect the power, the lights should flash on the AsanteTalk, then open the Printer Setup Utility, wait about 10 seconds and the printer should then appear, if it isn't there already. When we have power outages from say thunderstorms, I often have to recycle the AsanteTalk's power because when the power comes back on, it completes it startup cycle before the HP does and printer setting disappears.
It's not a matter of adding AppleTalk to the AEBS or Airport Express. There are no options for that. The settings are only in the computer network/airport settings. Both of your computers need to be configured to have AppleTalk active under the Airport network settings.
And as mentioned before, don't use the yellow ethernet cord.

Printer Setup Utility will not allow new driver to be added

I just bought a Canon Pixma MP960, installed the drivers and then downloaded the driver from their website. When I go to add a new driver in Printer Setup Utility--i highlight the MP960 connected thru USB, but the 'add' feature is not lit up. When i have it search for new drivers, it detects a new driver, but when I hit 'add'--Printer Setup Utility "unexpectedly quits" every time. The only drivers in there are beta thingies that do not work w/ my printer.
The Canon tech guy says that there is a problem with my Printer Setup Utility--but i can't seem to find a solution online. I don't know much about macs, but can I update the Printer Utility program or something? help!

Part of the problem might be if you actually have more than one version of the driver for the printer installed on the computer. Check the drivers at Mac OS X disk/Library/Printers/Canon/ and make sure there is only one plugin for the printer. If you have more than one, trash both and download and install only the driver from Canon that is compatible for Mac OS X 10.4.x. After you install the driver, run Repair Disk Permissions using Disk Utility. If you have only one correct printer driver plugin installed, it should work.

Lexmark x4650 Not Added to Printer Setup Utility

I'm trying to set up a Lexmark x4650 as a shared printer on a wireless network. I got one computer set up and it works perfectly. I've tried setting up the second computer, a MBP, and after getting through the whole setup process it says that the printer was not added to the printer setup utility and to launch it and add it manually.
I'm sick of trying to set it up manually. Does anyone know why the setup app might not be working?

Wish I could help. The same model Lexmark is acting strange with me too. I have it wirelessly installed no problem on a windows PC and my wife's MacBook Pro but my plain ol' MacBook 13'' can't find the printer. I have to either plug it in USB or use it shared from the Pro.
Furthermore I have trouble reading the instillation cd. It makes horrible lawn mower pull cord like noises in the drive and only works after ejecting many times. Every other cd seems fine though and neither of the other two computers had trouble with it.
Like you no dice manually either.

"Error:-9672" Printer Setup Utility

Trying to install a Canon Pixma iP6000D via wireless network - getting error message "Error:-9672" -says printer setup utility is not responding/working. Successful installed an HP (direct connection, though).
Confusing to me, since this printer (the Canon) was connected to the wireless network before. Had problems getting it to print, so I deleted the printer and can't re-install it.
Any help or leads are appreciate

I was having the same problem with my HP 3180, MacBook and APE. I googled the error and found this link to some helpful advice that instructs you to uninstall the printer software and select a different built in print driver. It worked for me and took just minutes! hope this helps you too...
http://homepage.mac.com/james.clay/iblog/B894479528/C85535593/E20061014203725/in dex.html

The application Printer Setup Utility quit unexpectedly

Hi All,
I'm using 10.4.11, trying to add a printer. In 'Default Browser', I click on 'More Printers', and I receive the following error, The application Printer Setup Utility quit unexpectedly.
Done all the basics, reset permissions, updated latest software, no help.
Any help is appreciated.
Thanks.

To The Apple Discussion Boards!
Did you reboot your computer after repairing permissions & installing? If so, trash the com.apple.print.PrintCenter.plist file & restart your computer.
Please post back the results.

Printer Setup Utility not working and autostopping jobs for an HP

I have both an Epson Stylus R200 and an HP Photosmart 2570 series all-in-one. the epson prints fine, but the HP doesn't at all. it keeps stopping the jobs i send to the HP. The HP is also a scanner and i can do scans so i know its not a problem with the physical USB connection.
To attempt to fix this problem, i try to open the Printer Setup Utility. I've tried to open the utility 3 seperate ways. 1) from the menu item "utility" in th e HP printer dock item
2) from "Utilities/PRinter Setup Utility
3) from System Preferences "Printing/Faxing>setup printers"
still the utility appears to be running on my dock, and the menus on the top appear (Edit View Printers Windows Help) simply won't drop down and let me use the Utility.
is my Printer Setup Utility COrrupted? if so, where can i find a replacement download without reinstalling Panther?
i searched the apple downloads to no avail.
restarting now.
any help is appreciated. thanks
G3 minitower 370 MHz Mac OS X (10.3.9) [email protected]

thanks for your repsonse greg, however this is not resolved.
ok, i know ive got the 10.3.9 update installed successfully. in fact, i decided to reinstall OS X completely and update from there. this took much time. i backed up all system files manually and erase and installed OS X. i am having multiple problems still as a result, such as dreamweaver m not booting, but that goes beyond the scope of this help thread.
but, i can finally open the Printer Setup Utility. i did not find my old R200 drivers so I reinstalled the R200 driver. I also ran the HP all-in-one software. now, whats left to do is add these two printers in the utility.
When i select from the add printer dialogue, "EPSON USB" it find the R200 driver, then i try to select "add" and it gives me this error: "An error occurred while trying to add the selected printers successful-ok-conflicting-attributes"
when attempting to add the HP all in one to the utility, it won't even find the HP driver. Before i re-installed the HP all-in-one software, it had found it but gave me the exact same error as above. also in the add new printer dialogue the menu item that should say "USB" is just blank, and when i select what should say "usb" anyway, it.
i deleted two files in the Library/Preferences/ folder that started with com.apple.print they appeared to be default configuration files. after rebooting the utility, the same problem persists.
any other suggestions? now i can't print at ALL.
G3 minitower 370 MHz Mac OS X (10.3.9)

Printer Setup Utility - Add Printer not working

I am visiting my grandparents over the holidays and brought my computer along but no printers. G-pa tells me I can use his HP Photosmart 325 (which has never been used). However, I must download the driver/software online b/c he can't find the CD. So, I go to HP and download all the necessary files. Once all is installed, I connect the printer and go to the printer setup utility to add the printer, like I have done a million times before. There in the printer list I choose the ADD icon and it brings me to the printer browser menu. There it is listed, Photosmart 320 Series connection type USB, yeah I think.... BUT NO, I click on the printer and the ADD button is dimmed, and will not allow me to click it. Soooo I see on the bottom there is Name, Location, and Print Using section. I try Print Using, and select HP, but once selected there is NO HP model that remotely matches my printer!
What in the world is going on?

This is the exact same thing that is happening to me. I have an older Canon card printer (CP-200), and a recent Epson inkjet (Stylus Photo R280), both of which I cannot set up properly. In both cases, I get to the Add screen, and the default browser finds my printer, but I can only add after I choose a driver. Even after repeatedly installing/uninstalling the drivers from Canon and Epson, I cannot find my printer models in the drop down list of printer drivers. There are some Gimp-print drivers there, but not for my exact model, and since I have installed the vendor's own driver already, why can't I use it? This is so frustrating! Please help!

'Printer setup utility' problem...please help me.

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