Printer Sharing/Photoshop

My G5 workstation is connected via ethernet to a G4 running panther. I use the G4 as a file/print server. Or at least I'd like to: The printers show up just fine on the G5, but if they are included in the printer list, Photoshop refuses to open any documents (Could not open the file [filename] because of a program error).
When photoshop suddenly stopped opening files, I ran permissions repair, reinstalled Photoshop, deleted prefs, everything I could think of. I finally realized that the only change between successful and unsuccessful runs was that I connected both printers to the G4 (to conserve USB ports on the workstation). Deleting the shared printers immediately solved the problem.
Anyone else experienced this problem? Do you know a solution?
PowerMac G5/Dual Core 2GHz Mac OS X (10.4.3)

Hi,
I'm having the same problem here.
An Epson Stylus Printer is connected to an eMac running MacOS X Panther (10.3.9) with the "Share this printer" on. In the same ethernet network I have a MacMini running MacOS X Tiger (10.4.10) and it's fine but on the other MacMini, running MacOS X Leopard (10.5.1) I can't see the printer.
What's going on? Leopard doesn't see a printer shared by Panther? My cats are fighting?
Thanks!

Similar Messages

How to create print sharing for Mac and PC computers

Hello~ I hope someone can answer these questions... Thanks!
We are a small design office. We have trouble printing recently after we upgrade our Mac OSX v10.4.
We have:
2 PC computers (Window XP Home Edition)
1 Power Mac G4
1 Power Mac G5
1 PowerBook G4
1 Epson Stylus Pro 4000 large format printer
1 hp laserjet 3030 fax/copier/printer
We used to transfer the PC files to the server and print from Mac. We were able to print with 'shared printer' if one Mac computer is connected to the printer. After we upgraded 1 Power Mac G4 to OSX v10.4, we can no longer use the 'shared printer' for the other Mac computers. We cannot find the printer under 'shared printer' in the Adobe application, such as Illustrator and Photoshop.
We would like to set up the print sharing system that both Mac and PC computers can send files to the prints without putting files to the server or switching the printers. Can anyone help please? Many thanks!
Power Mac G4 Mac OS X (10.4.4)

There are a couple of disadvantages with formatting a
disk as FAT32. Firstly, there is a limit on the file
size for FAT32. I think it like 2 GB so if you
capturing video the results will probably not fit
into this file limit. Secondly FAT32 will not be
bootable. I alway clone my system to a backup disk as
bootable. That way if anything goes wrong with my
system, I can just boot from my backup disk and fix
it.
The problem with doing this though is that the drive will not be usable with Windows (which was in the original posting) unless you use the third party MacDrive software on the PC.
iFelix

Can't print using Photoshop CC.

Using a Mac, OS 10.9.4, just installed Photoshop CC, when clicking File/Print I receive the following: "There was an error opening your printer. Printing functions will not be available until you have selected a printer and reopened any documents. My printer is connected as I used it earlier to print with Photoshop CS3. How can I select a printer when this pop up prevents going any further? Is there no Page Setup window in Photoshop CC? In Photoshop CS3 Page Setup appears above Print under the File Menu.

OS X Mavericks: Set up a printer <==== link
OS X Mavericks: Set up a printer
If you connect a USB printer directly to your Mac, or add a AirPrint-compatible printer to your wireless network, as soon as you turn the printer on it’s ready to print with no additional setup required. For other printers, you may have to complete a few steps to add the printer.
Important: OS X is compatible with most common printers and downloads the latest printer software automatically. To make sure you have the latest software, don’t install the software that came with the printer or from the manufacturer’s website.
When you add a printer, OS X can usually detect whether the printer has special accessories installed, such as additional paper trays, extra memory, or a duplex unit. If it can’t, a dialog appears that lets you specify them. Make sure the settings in that dialog accurately reflect your printer’s installed accessories so you can take full advantage of them.
Connect a USB printer to your Mac
Follow the instructions that came with the printer to set it up, connect it to your Mac, then turn it on. Use the instructions to unpack the printer, install ink or toner, and add paper.
Choose Apple menu > Software Update to make sure OS X has the latest information about printer software it can download from Apple. If Software Update doesn’t list an update for your printer, you have the latest software.
Open a document to print, then choose File > Print.
If necessary, click the Printer pop-up menu, then choose your printer.
Add a Wi-Fi printer
Follow the instructions that came with the printer to connect it to your Wi-Fi network and turn it on. Use the instructions to unpack the printer, install ink or toner, and add paper. For more information, see this article: Apple Support article: Connecting a Wi-Fi printer to your Wi-Fi network
Choose Apple menu > Software Update to make sure OS X has the latest information about printer software it can download from Apple. If Software Update doesn’t list an update for your printer, you have the latest software.
Open a document to print, then choose File > Print.
Open the Printer pop-up menu and choose your printer in the Nearby Printers section of the menu. If you don’t see your printer, choose Add Printer from the Printer pop-up menu. A dialog appears listing printers on your local network. It may take a minute or two for your printer to appear. If you’re asked for an administrator name and password
Select your printer when it appears in the list, and then click Add. OS X automatically uses AirPrint if your printer supports it, or it selects printer software (also called a printer driver) and downloads it from Apple if necessary.
Add a network printer
You can connect to printers on your local network that use Bonjour, IP, and Open Directory, as well as shared printers and printers connected to a Time Capsule or AirPort base station.
Be sure to follow any instructions from your network administrator.
If the printer isn’t already connected to your network, follow the instructions that came with your printer to unpack it, install ink or toner, add paper, and connect it to your network.
Choose Apple menu > Software Update to make sure OS X has the latest information about printer software it can download from Apple. If Software Update doesn’t list an update for your printer, you have the latest software.
Open a document to print, and then choose File > Print.
Open the Printer pop-up menu, then choose your printer in the Nearby Printers section of the menu. If you don’t see your printer, choose Add Printer from the Printer pop-up menu. A dialog appears listing any Bonjour, IP, shared, and Open Directory printers on your local network. It may take a minute or two for your printer to appear.
If you’re asked for an administrator name and password
Select your printer when it appears in the list, and then click Add. OS X automatically uses AirPrint if your printer supports it, or it selects printer software (also called a printer driver) and downloads it from Apple if necessary.
Add a Bluetooth printer
Follow the instructions that came with the printer to unpack it, install ink or toner, add paper, and make sure it’s ready to connect via Bluetooth.
Open a document to print, and then choose File > Print.
Open the Printer pop-up menu, then choose Add Printer.
Select your Bluetooth printer, then click Add. If your printer isn’t in the list, you might need to open Bluetooth preferences, turn on Bluetooth, then set up the printer as a new device. If you’re asked for an administrator name and password
Connect a printer to a Time Capsule or AirPort base station
You can share a printer connected to an AirPort Extreme Base Station or Time Capsule with other computers on your network, whether they connect to the network wirelessly or with a cable.
Follow the instructions that came with your printer to unpack it, install ink or toner, and add paper.
Temporarily connect the printer to the USB port on your Mac, then print a test page.
Choose Apple menu > Software Update to make sure OS X has the latest information about printer software it can download from Apple. If Software Update doesn’t list an update for your printer, you have the latest software.
Connect the printer to your Time Capsule or AirPort base station.
If your printer has an Ethernet port, connect your printer to one of your base station’s Ethernet ports.
Otherwise, connect your printer to the USB port on the Time Capsule or AirPort base station. If you’re setting up an AirPort Express for the first time, connect the printer to the AirPort Express before setting up the base station.
Open a document to print, then choose File > Print.
Open the Printer pop-up menu, then choose the printer in the Nearby Printers section of the menu.
Option
Description
USB only:
If you have problems scanning, viewing the printer’s utilities, checking ink cartridge status, or viewing error messages, disconnect the printer from the Time Capsule or AirPort base station and connect it temporarily to your Mac, then reconnect it to the Time Capsule or AirPort base station.
Add an IP printer
If a network printer you want to use isn’t in the list of available printers, you can add it as an IP printer. The printer must support one of these printing protocols: HP Jetdirect (Socket), Line Printer Daemon (LPD), or Internet Printing Protocol (IPP).
For more information, see:
IP printer settings
Last Modified: May 8, 2014

Epson Stylus Pro 4800 Printer Sharing Broken

We have 2 Epson 4800 printers, each attached via USB to it's own dedicated iMac (Intel OSX 10.5.3 w/ Epson SPR4800 Universal Driver v3.66). The iMacs have printer sharing turned on. The printers are shared across our ethernet LAN to approx 50 other Mac workstations. Over half of those are PPC G5 PowerMacs the rest are Intel MacPro's. All are running OSX 10.5.3 with the latest Epson 4800 Universal Driver v3.66.
Our problem is most of the printer control menu items are missing from the print window when client Macs attempt to print from Photoshop CS3 using Photoshop color management.
We've tried unstalling and reinstalling the lastest universal driver both on the host iMacs as well as the client PowerMac's and MacPro's. Any comments on why this happening and suggested remedies would be much appreciated.

Yes, the menu items are not unavailable. We were already aware of the "Reveal Arrow" issue under OSX v10.5.3. The most important print menu items such as "Print Settings" and "Color Management" are simply not present. As previously stated we've already tried uninstalling and reinstalling the latest (v3.66) "Universal" print driver on both hosts and all of our client Macs. A resolution to this problem is very urgent as our semester begins this week and currently students can not print their next week assignments.

Epson Printer Sharing Problem

I have two printers connected to my MacPro - a cheap Canon iP2600 and an Epson Stylus Photo R800. I have Printer Sharing switched on on both the MacPro and my iMac G4 800, and they are linked through a wireless router via AirPort card in the iMac, and Ethernet from the MacPro.
Here's the problem: for some time I've had the setup described above, but always printed to the Epson from the MacPro (usually from Photoshop or Lightroom). From the iMac, I've always printed to the Canon (and or to the Samsung which the Canon replaced recently), usually from things like MS Word or Excel.
Tonight I've been trying to set up the iMac so my wife can print to the Epson from Lightroom, but I find that it is not possible to do so - I get a Communication Error, and it's clear that the iMac is not able to communicate with the Epson unless I actually connect them directly by FireWire. Also I don't get the full range of options in the driver - two key items (Print Settings & Color Management) are not present in the "Copies & Pages" drop-down menu - when I try to connect to the Shared Printer.
I know that the PowerPC and Intel Macs use different drivers, and suspect this may be the problem.
Can anyone suggest a way forward for this? Or Have I hit the buffers on printer sharing here?
Thanks in advance for any suggestions...
Jim

Thanks BDAqua -
That's got my iMac speaking to the printer again. Unfortunately it's not giving me all I need to use the R800 as a photo printer, as I'm still not getting all the options I should get in the Driver dialogue. If I pick the driver for the non-shared R800 from the Printers drop-down, I get the following list in the 3rd drop-down (after the Printer and Presets menus):
Copies & Pages
Layout
Scheduler
Paper Handling
ColorSync
Cover Page
*Print Settings*
*Color Management*
Extension Settings
(App Name*)
Summary
If, however, I pick the R800 from the Shared Printers list in the Printers drop-down, I get this truncated version
Copies & Pages
Layout
Scheduler
Paper Handling
ColorSync
Cover Page
(App Name*)
Summary
*Note: The app name is present in these menus if trying to print from MS Word or Safari, but is not there in the case of Adobe Photoshop or Lightroom. It's of no real interest in this context, though - in the present context it is the absence of the "Print Settings" and "Color Management" options which is critically important.
I guess this is maybe an Epson thing rather than an Apple thing, so maybe I will need to post elsewhere to get to the answer, but I'm really not sure where that might be.
So once again, any suggestions most welcome
Jim
Message was edited by: Jim Stewart1

Problem with HP Printer Sharing?

I have an HP laserjet 1022 printer that has always worked shared. It's connected to my iMac via usb, and I have always been able to print to it with printer sharing. A few weeks ago however, the print sharing with my macmini and macbook wasn't working. Usually I delete and then readd the printer, but it didn't work this time. Also, now it recognizes the printer, but its trying to use the wrong ?driver? It's trying to use Generic PostScript instead of the normal 1022 it used to use. After my macbook was stolen, I tried to set the printer sharing up with my new macbook pro. That didn't work either. I called HP, but they said there was nothing they could do because it isn't a network printer, it's just printer sharing, and therefore a mac thing. What do I do?

Hi there, I just wanted to let you know what has happened with my printer since.
I called hp, and they said that because the printer didn't have some sort of extended care plan, that they would charge me $45 or I could call Apple. They said specifically that it was Apple's problem (yeah right).
Talked to the most friendly techies ever, and they spent hours on the phone with me trying a bunch of different ideas. Apparently, from what we can figure out, hp simply stopped updating the drivers. When I did try to download the 1022 driver from the website again, it downloads, says its installing, but never actually functions and just disappears. So after everything, even trying the original install cd, we determined that we just can't get it to work.
One interesting thing though:
The printer is plugged into my imac, and I was trying to print to it (using printer sharing) from my macmini, macbook, or macbook pro. None worked.
But, if I plugged in the printer to any other one of those computers via usb and tried to print wirelessly from the imac, it worked perfectly!
Hope things work out for you!

Can't find printer shared on Windows machine

I don't know how to connect my MacBook Pro to a printer shared by a Windows machine on my network. I have the Windows path to the printer but I don't know how to get Leopard to see the printer. (I tried the Windows tab in the Print and Fax control panel.) Can someone please tell me what is going on?

Okay, some things you need to confirm for me.
What is the workgroup name of the computer sharing the printer?
What is the ip address and subnet mask of the computer sharing the printer?
What is your Mac's ip address and subnet mask?
If your Mac and the PC have the same subnet (usually the first three numbers of the ip address) and the workgroup name is the same, then you should be able to see the share. If not, there is a manual method of connecting to a Windows share.
What you need to do is customise the add printer browser. After selecting to add a printer, control-click next to the More Printers icon to see a menu. Choose Customize Toolbar. Move the Advanced icon to the toolbar. Now click the Advanced icon to see a new menu. Change the top menu to Windows Printing. In the field after smb://, you can enter the computer name or ip address of the sharing computer, followed by a / then the printer share name. For example,
smb://192.168.40.12/Canon
Note that sometimes you have to also use account information in the queue name, especially when the guest account is disabled. In these cases, the queue name would be entered as follows;
smb://username:password@computer_name/printer_sharename
Once you enter the queue name you can then select the printer model. For some models of printers, you cannot use the driver supplied by the vendor. So you have to look at using CUPS based drivers such as those provided by Gutenprint.
HTH
PaHu

Is it possible to be connected with a 3G modem for internet access and a WiFi router for printer sharing at the same time?

For our only internet access we have a 3G wireless modem. I have since purchased a WiFi printer and router to connect all the comptuters to in the house. The PCs have no problem with using both the 3G connection and the WiFi signal at the same time to print, however, the MacBook Pro will not connect to the 3G network and the router, it will drop the internet access from the modem and attempt to connect via WiFi (which has no internet access). Is there a solution that is available to remedy this? I attempted to create an adhoc printer network, however, the macbooks again will not print off of this, only the PCs. And I'm getting a bit frustrated overall with this.

The 3G wireless modem is on one of the PC's correct?
Why don't you pass the Internet through the Ethernet port to the router via Cat5 cable, then have that transmit a Wifi signal that everything else can use, then connect the printer to the router for print sharing?
You would have to turn off the wifi on the comptuer with the 3G modem as it's physically connected to the router and can't connect to the other machines as they are all connected to the router for sharing.
The Mac has the ability to pass, Internet Sharing in the System Preferences.
Do you have software for the Mac to run the 3G modem?

Print Sharing Permission Issue???

I am setting up print sharing with a Lexmark X5400 series printer. Workss fine on the local machine and connectivity to the share seems fine as well. When I print from any other machine (in this case Win XP) there is no error but it does not print.
I have verified all firewall sharing settings. I found the following error in the console log?
kCGErrorRangeCheck : Window Server communications from outside of session allowed for root and console user only
Why would print sharing be restricte to root or console users? Is there a way around this?

Ahhh yes! :-O
How much/how far did you get with Sig's suggestion either here...
http://www.ifelix.co.uk/tech/3012.html
Or here...
http://www.ifelix.co.uk/tech/3014.html
???

Problem with file and printer sharing

I just installed a Linksys WRT54G to replace a D-Link wireless router and cannot reestablish my file and printer sharing since replacing the router. I had file and printer sharing working fine before installing the WRT54G. All of the computers are running either XP Pro or 2000 Pro. I have two printers attached to one of my computers that I was previously sharing with all of the other computers on our home network. One is attached via a parallel port, the other via a USB port.
Here's what I've tried so far without success.
1. The IP of the WRT54G is 192.168.1.1, and the IP's it assigns to my LAN computers begin 192.168.1.XXX. The old IP of the D-Link was 192.168.0.1 and its LAN IPs were 192.168.0.XXX, so I've gone into my firewall and changed the settings for the range of trusted computers to correspond to the WRT54G's IP addresses.
2. I've tried uninstalling the printers and reinstalling them, including reinitializing printer sharing.
3. When I try to use the Windows "Add printer" wizard to add a networked printer, it can see the computer that has the printers attached, but it does not see the printers.
4. I haven't fooled around with the file sharing settings, but they've all be lost too, so I suspect there is a common problem for both printer and file sharing.
Any suggestions would be most welcome. I don't know what would be different about the WRT54G that would cause this problem.

Try this to Enable File and Printer Sharing...Turn Off the Router Firewall...Make sure the Windows Firewall is also Off...

File and Printer Sharing problem

Message Edited by bartman_60042 on 11-13-2007 05:47 AM

Oops...somehow submitted without any text.
My set-up: Linksys Cable Modem with Linksys Wireless Router. 2 Desktop Computers (Black and Grey) and 1 Laptop. Windows XP SP2 with all current upgrades on each.
While setting up File and Printer Sharing, I have the following:
1) The Black computer can file/printer share from both the Grey computer and Laptop.
2) The Grey computer can only file/printer share from the Laptop; not from the Black computer.
3) The Laptop can only file/printer share from the Grey computer; not from the Black computer.
All 3 computers were configured the same as far as I can tell. The only difference I notice is that the Black computer boots without the XP 'login' screen (no password required), could this be causing the problem? If this is the issue, how would I change the settings to 'login' to the Black computer? Any thing else which may be wrong?

File and Printer Sharing Problem with WRT54G

I am currently having problems sharing files over my network. My setup consists of:
3 laptops (wireless)
1 desktop (wired)
WRT54G V6.0 router with firmware version 1.00.9.
All of the computers have File and Printer Sharing enabled, unique names, and are on the same workgroup. However none of the computers can see one another. When I try to view workgroup computers for my network places, the explorer window stops responding for about 30 sec. and then spits out a dialog with the error:
"Workgroup is not accessable. You might not have permission to use this network resource. Contact the administrator of this server to find out if you have access permissions.
The list of servers for this workgroup is not currently available."
I think that this problem has something to do with the router, as I have been successfuly sharing files and a printer with these settings using a microsoft 802.11b router for over a year. After purchasing the linksys and swapping it out with my old router, filesharing no longer functions.
I have spent a little time browsing the forums and have seen other posts from people with simmiler problems, but was unable to find any solutions.
Any help would be much appreciated.
Thanks.

I'm having the same problems as you are, I have 2 computers on wired the other wireless the router is in between and I can't access from either side, although I can ping and remote connect but just cannot share files across the network. I have looked all over the forums too and there saying to ditch linksys and do something else.
Its not you thats caused this it is the firmware and the router that have the problems.
My Specs:
WRT-54G
v5.0
That new firmware update 1.00.9 just isn't working right. I might downgrade my fireware to fix this problem.
Message Edited by justin2006 on 09-26-200612:24 PM

Printer Sharing with eMac, iMac, and iBook not working

Hello, everyone. I hope you guys can help me out with this:
I have an Epson Stylus CX4600 hooked up to my eMac via USB. My eMac prints fine with it. The eMac is getting its internet via an Ethernet wire going downstairs into my Linksys Router, which sends my Shaw internet to my iBook, my iMac, and my eMac.
I want to allow the iMac and iBook to access the printer over the network directly, so I can just print from those computers and have it come out the eMac printer.
I've looked at many articles on this. So far I've installed the drivers on all computers, plus they can all network to each other over File Sharing, so they are connected.
But I haven't been able to print yet. The most I've been able to do is get the files I try to print from the iBook and iMac to show up on the eMac, in its printer queue. Only it didn't show up for a LONG time. And when it did, the jobs automatically stopped and everytime I clicked start, it would automatically switch back to stopped again. The files would not print.
At this point, I want to get the iBook connected to it first. If I can do that, I'll try the iMac. But the iBook is first priority. I've tried making it connect to the Printer using IPP (IP Printing), and the result was... what I explained in the above paragraph. I also tried just ordinary Printer Sharing, but it said something close to this:
"Unable to locate eMac.local, Unknown host."
That hardly makes sense, because at that time I also tried getting the iBook connected to the eMac over File Sharing which worked. For some reason, the "eMac.local" and "iMac.local" files don't show up in my Network thing when I connect to them, or even when they're not connected. HOWEVER, I think they did at one point. I could swear I saw "eMac.local" and "iMac.local" in the Servers folder in the Network section of the iBook at one point. But it's no longer there.
Please help. I've described my problem as well as possible. What a long post. If there's any way to make my eMac, iMac, and iBook be able to print through my Epson Stylus CX4600 at any time directly, then I'll do it.
Help!

Yes. I did say that my eMac, iMac, and iBook are all
connected to the internet and networked to each other
over the Linksys router. I believe the router is
still on factory settings because we never really
"set" or programmed anything with it.
Mac OS 9.2.2 on the iMac, Mac OS X 10.4.8 on the
other two. IP addresses?
192.168.1.100 is what I would use to connect to the
eMac from the other computers.
This is the eMac's IP, correct? Did you type it into Network, or was it assigned by the router's DHCP?
192.168.1.101 is what I would use to connect to the
iBook from the other computers.
This is the iBook's IP, right? Again, fixed or DHCP?
192.168.1.102 is what I would use to connect to the
iMac from the other computers.
Same for this IP.
The iBook, as I've said, is wired. No wireless
connections to speak of.
Okay. Now, if the router is handing out IP addresses via DHCP, what range was it configured for? My Linksys, for example, is configured to hand out IPs in the range 192.168.0.10 to 192.168.0.254. It has the IP 192.168.0.1, so the IPs 192.168.0.2 through 192.168.0.9 are available for me to hand out as fixed IPs. If I was to hand out 192.168.0.100 as a fixed IP, the router's DHCP server would have a potential problem, as it might hand out that address too, and only one device can have a particular IP address on a particular network. If your router is handing out 192.168.1.100, .101, and .102 via DHCP, you could and probably do have a conflict if you've got those addresses set up as fixed IPs. In particular, if you have anything else on the network, including Bonjour-enabled devices such as printers, you're likely to have a conflict.
Best way to resolve a conflict, if any:
1 set all the Macs to either DHCP, or if fixed IPs are required, to a fixed IP outside the range of the DHCP range on the router. (Or you could just turn off DHCP on the router.)
2 check the router to be sure that DHCP is set the way you want it, and the DHCP pool is what you think it is.
3 shut down the Macs.
4 turn off the router, wait 30 seconds, turn it back on.
5 turn the Macs back on, one at a time.
On my Linksys, the way to set the DHCP pool is simple:
1 log into the router. (My router IP: 192.168.0.1. Yours would be 192.168.1.1.) Hit the 'Setup' tab. Verify the gateway IP. (Should be the router's IP. If it's not, something very strange is happening.) Verify the start of the DHCP pool. Verify that DHCP is on (or off, as you want). Verify the end of the DHCP pool. (My start is 192.168.0.10, and there are 245 IPs in the pool, so the end is 192.168.0.254. If I changed the number of IPs to 200, the end of the pool would be 192.168.0.209, and I'd be able to set the IPs 192.168.0.200 to 254 as fixed IPs if I wanted.) If your router allows for IPs to be reserved, you can set up reserved IPs for one or more of your Macs. (A reserved IP is an IP the router holds for a specific device. The network card in each computer has a specific MAC address; if that address is registered with the router, then every time that computer is turned on and connected it will get the IP that was reserved for it... so long as that IP is in the DHCP range and DHCP is turned on. Think of it as a fixed IP without your having to actually fix the IP.)

I am having trouble printing from photoshop CS5. I cannot choose print options. I am down to printing from Preview. I have a Mac OSX 10.6.8 and i am printing on an Epson pro 3880. this is a new problem

I am in the middle of printing project and just recently i am no longer able to choose Print and get paper type and size.
My epson help thinks its a program issue because i can print in preview.
I am using photoshop CS5 with an Epson stylus pro 3880.

Hi Kathleen,
Please refer to the below document.
http://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems-photoshop-cs4-2.html
Thanks

Unable to print from Photoshop CS4 in an iMac OS 10.6.3 to large format printer Epson 11880

Hi there! I was wondering if you could help me with this case.
Old computer: Mac G4 (purchased in 2002)
Old OS: OS 10.4.11 (Tiger)
CPU: Dual 1.25 GHz
Memory: 2 RAM
Software: Photoshop 7
Hardware: Large format printer: Epson 11880 (64” wide monster). Prints large posters, banners, etc.
As you can see, it is time for an upgrade...
New computer: iMac
New OS: OS 10.6.3 (Snow Leopard)
Processor Name: Intel Core i7
Processor Speed: 2.8 GHz
Number Of Processors: 1
Total Number Of Cores: 4
Memory: 16 GB
Software: Photoshop CS4
Hardware: Large format printer: Epson 11880
Situation: We hooked up everything and managed to print on the 11880 printer 2 times and printed two large format prints. On the third attempt, we encountered a serious problem...
Problem: After opening a file in Photoshop and sending it out for printing in the large format Epson printer, the file goes to the printer queue and stays there for 6 seconds, and then it disappears. It does not print. :-(
What we have done so far:
We made sure we downloaded the latest printer driver for this printer from Epson’s website.
The printer driver is correct. The computer talks to the printer and we are able to execute all the commands from the printer utilities panel. (i.e. check ink levels, clean heads, etc.)
And yes, the printer is okay, because we have been using it with the old G4 machine for about a year.
This problem got so frustrating, that we thought that something we transferred during the computer installation might be the culprit. So at one point we erased the hard drive on the new computer and reinstalled the operating system, and have not put any files from any old computers into this machine. The computer has nothing else in it. Except: The operating systems, and the Mac applications that come when the Mac comes out of the box. The only other program installed in it is Photoshop CS4 and the printer driver.
We were wondering if this was just a printing problem, period. So we added a small printer to the computer - and old Epson 2200 we have. We sent a file to this printer and there is not problem.
Perhaps, the file size might have been an issue? It does not matter. We can send a large 60 MB file to the printer or a small photograph measuring only 8 x 10, and these will linger in the queue for 6 seconds, and disappear never to be printed.
Temporary relief came when we got rid of Adobe Photoshop’s Preferences file. After getting rid of the file and allowing Photoshop to reconstruct it, we managed to print two large files on the printer. Then it failed again. Tried getting rid of the preferences again, and the trick did not work anymore. :-(
Another temporary relief came when we created another user in the computer. On the new user account it printed again a couple of times only to fail later.
And yes, the printer WILL print from other Mac programs. If for instance, we open a file on Preview, and send it to the printer and the file will be printed. And yes, we have managed to print very large files with this method.
In the last couple of days, we have spent 3 hours on the phone with the guys at Epson. They verified the driver and because the computer seems to be communicating with the printer and printing from other Mac applications, they suspected that the problem is with Adobe.
We called Adobe once, and spent 30 minutes with an Indian fellow who concluded that the problem was with how the computer handles the spooling. According to him, Photoshop sends the file to the computer and the computer seems to get rid of it. So he passed the buck and told us that the problem was with Apple.
We called Apple and spoke for 30 minutes with a friendly technician, who transferred us to a higher level techno-geek. I spent 1 more hour on the phone with Apple, and we tried everything. We went through Adobe’s knowledgebase and tried every suggested solution (see Adobe’s KB406452). It was with him that we found a temporary fix of removing the Preferences file, but the solution was short lived. He finally thought the problem was with Adobe as the printer is able to print from all applications EXCEPT Adobe Photoshop.
We called Adobe for the second time...and after waiting on hold from 1 entire hour, we got an Indian technician, that bless his heart, had a very thick accent and had no expertise, in my opinion. He was good at collecting data and he even made me share my computer screen so that he could troubleshoot the problem. After being constantly put on hold by him (because he had to consult with someone else), he passed the buck and said that it was Apple’s problem. I just told him that it was not as likely because all programs print EXCEPT Photoshop. After trying what I would consider a “hail Mary” of DELETING all the printers from my Library folder, and not replacing them, he recorded a case number for another Adobe technician to call us in a few days.
Because the above technician completely blew the Library, I just erased and reinstalled the OS. This time, I did not allow the OS to be updated - from 10.6.2 (that comes in the box), to 10.6.3. We tried printing using the 10.6.2 and had the same problem. :-(
Conclusion: I think it is a problem of Adobe CS4 not getting along with Apple’s new operating system. The Epson printer is doing fine, because it has been a product that has been in the market for almost 3 years. What is disappointing is that none of the companies wants to man up and say that it is a problem and that they are willing to work on it. Instead they pass the buck to the next company.
I can’t believe I am the only person experiencing this. Has anyone had this problem, and have you found a solution or workaround for it?

Dear Doyle, John and Gator Soup,
Thank you for your kind replies to my problem.
PS is assigned 70% RAM. In fact, I have never had so much RAM in my life. Files open at lightning fast speed! :-) We have never considered a RIP as we do not have an intense workload. In fact all the files we have tried to print print well on our old G4 with Tiger and Photoshop 7, which at the moment has saved our butt. However it would be nice to get the new faster machine with Photoshop CS4 to talk to the Epson 11880.
Yes, we are printing directly to the printer. We have hooked up the computer via a 6 ft USB cable to the unit.
The specs and pixel dimensions of a typical file we print are:
Type of file: tif (in this case it is an RGB file) // However, we avoid any color management from the computer or the printer when printing it at this time.
File size: 60 MB
Pixel size: 6796 x 3100
Print size: 34" x 16" @ 200 dpi
I have not tried saving it as a pdf yet. Will try that next.
I did go to the Console on the Mac though, and recorded its activity between 5:14 pm - 5:19 pm when I tried to print a file.
Remember, the symptoms are: We send a file to the printer...The file goes to the printer queue, and it lingers there for 6 seconds. The file then disappears.
Although there is a cryptic message of "invalid colorspace" in the log, I don't believe that the file is corrupt. First because we have tried several files, second because smaller versions of these can be printed in another Epson 2200 printer, and third because the large format images can still be printed using our old G4 machine with Tiger and Photoshop 7.
This might provide me with extra ammunition for when I call both Adobe and Apple on Monday. Apple has been quite good on customer support - particularly when they upgrade you to higher level geeks. ;-) Do you have any idea I what time I should call Adobe so that I can get people on the western hemisphere to answer the phone? It seems that after a certain time they start speaking with an Indian accent over there.
Enclosed, for whatever is worth, is the Console's log:
5/15/10 5:14:46 PM System Preferences[2947] Error loading /Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types: dlopen(/Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types, 262): no suitable image found. Did find:
/Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types: no matching architecture in universal wrapper
5/15/10 5:14:46 PM [0x0-0xf00f0].com.apple.systempreferences[2947] System Preferences: OpenScripting.framework - scripting addition "/Library/ScriptingAdditions/Adobe Unit Types.osax" declares no loadable handlers.
5/15/10 5:14:46 PM System Preferences[2947] .scriptSuite warning for result type of command 'timedLoad' in suite 'SystemPreferences': the type NSNumber ('long') doesn't match the result Apple event code ('doub').
5/15/10 5:17:06 PM [0x0-0xf60f6].com.adobe.Photoshop[2991] Adobe Photoshop CS4(2991,0xa0818500) malloc: *** error for object 0x4b00880: Non-aligned pointer being freed (2)
5/15/10 5:17:06 PM [0x0-0xf60f6].com.adobe.Photoshop[2991] *** set a breakpoint in malloc_error_break to debug
5/15/10 5:17:06 PM [0x0-0xf60f6].com.adobe.Photoshop[2991] Adobe Photoshop CS4(2991,0xa0818500) malloc: *** error for object 0x4e14390: Non-aligned pointer being freed (2)
5/15/10 5:17:06 PM [0x0-0xf60f6].com.adobe.Photoshop[2991] *** set a breakpoint in malloc_error_break to debug
5/15/10 5:17:06 PM [0x0-0xf60f6].com.adobe.Photoshop[2991] Adobe Photoshop CS4(2991,0xa0818500) malloc: *** error for object 0x4e14410: Non-aligned pointer being freed (2)
5/15/10 5:17:06 PM [0x0-0xf60f6].com.adobe.Photoshop[2991] *** set a breakpoint in malloc_error_break to debug
5/15/10 5:17:06 PM [0x0-0xf60f6].com.adobe.Photoshop[2991] Adobe Photoshop CS4(2991,0xa0818500) malloc: *** error for object 0x4e14490: Non-aligned pointer being freed (2)
5/15/10 5:17:06 PM [0x0-0xf60f6].com.adobe.Photoshop[2991] *** set a breakpoint in malloc_error_break to debug
5/15/10 5:17:08 PM [0x0-0xf60f6].com.adobe.Photoshop[2991] file://localhost/Applications/Adobe P
5/15/10 5:19:34 PM [0x0-0xf60f6].com.adobe.Photoshop[2991] Sat May 15 17:19:34 Norm-Nielsens-iMac.local Adobe Photoshop CS4[2991] <Error>: CGImageCreate: invalid image colorspace: NULL.

Printer Sharing/Photoshop

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