Printer software has caused issues

I would like to start by saying that I am fairly new to the wonderful world of mac, but very happy and excited to learn.
I have an older Imac with an intel core 2 duo processor, 12 gb ddr 3 ram, and a 1 tb Hard drive. OSX 10.9.4
I dont know why but when I installed the drivers for my printer (HP Officejet 6700) I started to experience issues. Naturally I have tried to delete the software to no avail. How do I completely remove software is my first question.
It has caused some issues with permissions and I have used disk utility to repair the permissions but it isn't working either. This is the permission and it wont change.
Permissions differ on “Applications/Safari.app/Contents/Resources/Safari.help/Contents/Resources/inde x.html”; should be lrwxr-xr-x ; they are -rwxr-xr-x .
All the info is here. I need some help to figure out what is going on. Please help

It's best to describe the problem in as much relevant detail as possible, rather than what you think is causing it or how you think it should be solved. The permission warnings are meaningless, and repairing permissions is a waste of time.

Similar Messages

HP C309g-m 3 in 1 Photo Printer - software re-load issue

I am running Windows 8; I've used this same HP C309g-m 3 in 1 photo printer on a previous Window 7 system. I've been able to use this printer for a year and up until this week, I've had no issue. I can print documents, but at this time, I'm unable to open the HP Solution Center to scan documents or pictures. I do not remember if I had installed anything new prior to having problems.
I rebooted both my laptop and the printer, the error message reappeared (unfortunately, I didn't capture a screen shot of the error message). I decided to uninstall/reinstall the software. The uninstall appeared to go without a hitch (I may not, however, have uninstalled the primary software first), so I put the software CD in to reinstall the drivers/software. There is no option to install the software, only an "exit" option (screen shot attached).
I went to HP Support and downloaded the HP Print and Scan Doctor. I also used the HP Printer Install Wizard for Windows. Both seemed to work w/o a hitch. The same Install window for the HP C309g printer came up to download the software and drivers. The download went through the entire process. When I clicked 'Finish', an error msg came up (screen shot attached).
On a previous help topic, it was suggested to download CCleaner - I decided to do this, but I do NOT want to change my browser in exchange for using the tool, so I cancelled the download.
Here is screen shot of my Program list which shows there are 'empty' remnants of the software previously downloaded. As you can see, the only software that resulted from today's reinstall is the HP Photo Creations & the Support Solutions Framework.
Thank you for any assistance you can offer.
M Carr
This question was solved.
View Solution.

I have updated my steps to add in removing the USB cable, thanks for pointing that out.
Also, I am VERY happy to hear that the install completed and the scanning is working. I have not received a card for my work before, it was very nice to see that. Thank you.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Software update causing issues with text message

I updated to 10.2.1.3014 last night and since then my text messages are not showing up in my text message folder on the hub. They'll show up if I select Hub but not when I select Text Messages. Is there anyway I can fix this!?

Make sure your settings didn't get messed up. Go to your Hub and click the three dots in the lower right then follow Settings>Hub Management>Text Messages and make sure "Show in Both" is selected.
I hope that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

I have just updated my ipad mini with the new ios software and it has caused may ipads onboard keyboard to run very slowly does anyone no how to fix this issue

I have just updated my ipad mini with the new ios software and it has caused may ipads onboard keyboard to run very slowly does anyone no how to fix this issue

*Typing lag iOS 7*
Settings>General>Reset>Reset all settings. This should improve the typing responsiveness
*Note:* Settings, preferences, network settings, etc will be reset. *NO data or media will be lost*
and/or
Settings>iCloud>Documents and Data (turn it OFF)

The recent software update on my HTC One has caused errors with Exchange ActiveSync issues. Calendar, mail and tasks sync fine but contacts won't sync. How do you correct this?

The recent software update on my HTC One has caused errors with Exchange ActiveSync issues. Calendar, mail and tasks sync fine but contacts won't sync. How do you correct this?

I had the same problem. Here is what worked for me. Open the mail app and delete your exchange account (Settings > Delete Account). Then re-add your Exchange account. After this my Exchange contacts showed up again.

Since I installed a printer software Satellite L300 has stopped working

Hello there!
I'm new here so not really sure if I'm posting in the right place. Mods, please feel free to move to the relevant section, thank you.
OK I have a Toshiba Satellite L300 Laptop and ever since I installed a printer software on Wednesday night, my laptop has suddenly stopped working!
Ever since Thursday night, I have been trying to get it working but I'm faced with this message:
when i load it up it goes to Windows error recovery:
'windows has failed to start.a recent hardware or software change might be the cause
if windows files have been damaged or configured incorrectly,startup repair can help diagnose and fix the problem.if power was interrupted during startup,choose start windows normally'
then it gives two options: Launch startup repair (recomended)
start windows normally
==========
-so i click launch startup repair (reccomended)
-then a scren loads up called 'system recovery options'.. it says: select an operating system to repair and click next.only windows vista operating systems are listed and can be repaired
if you do not see your operating system listed, click load drivers to load drivers for your hard disks'.....
but nothing comes up so i click load drivers and it just gives me loads of random folders...and i haven't a clue which ones to load
========
5 years ago Report Abuse
Additional Details
so i just click 'next'
========
then i have 5 options:
-startup repair
-system restore
-windows complete pc restore
-windows memory diagnostic tool
-command prompt
==========
startup repair says it cannot manually fix any problems
-system restore just says your computer is in a limited state and performing this action cannot be changed...but there is no option to do so
-windows comple pc restore says i need to insert a backup disk which I dont have
windows memory diagnostics tool says that windows is preventing this
============
but on the system resotre it tells me to type something like: rstrui.exe /OFFLINE:C:\Windows
but i don't know where...i typed it in the command prompt but don't understand how to use it
=========
i also tried to click start windows normally but it won't work

If the problem is installed software, start notebook in safe mode and try to start system restore from there.
Please let me know which options are available. Can you roll back OS few days back?
Are some restore points listed there?

Printer Software Installer has stopped working

Product: HP Laser Jet M1005 MFP
OS: Windows 7, 64-bit
Notebook ACER , Aspire 5349, Intel Celeron CPU B800 @ 1.50 GHz
(new notebook, old printer - printer worked well on Windows XP)
I downloaded driver ljM1005-HB-pnp-x64-en. Driver had been extracted and setup started.
Installation started and after some initialization (~10 sec) it kept writing:
Preinstalling the driver files... or Copying files to hard drive... (switching approx. once per second) after a while (~ 20 sec)
Printer Software Installer has stopped working. Windows tried to find solution but did not find anything.
I TRIED ALREADY EVERYTHING. I used patch for AMD processors (of course, did not work); I have Windows installer up to date; I disabled Internet Explorer 9.0 (I cannot uninstall and iether can I step back to IE 8.0 since notebook is brand new); There is no windows driver preinstalled for this printer and there is no similar driver working.
Driver cannot be installed and printer does not work.
Please, help.

Hello,
Thanks for the post. This is an odd one, I might suggest the method outlined below in the third link, if that does not help, I might recommend that you post this question on the following links below. Good Luck!
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
http://h30499.www3.hp.com/t5/Business-Support-Forums/ct-p/business-support
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=115&prodSeriesId=...
I worked for HP but my posts and replies are my own....Thank you!
*Say thanks by clicking the *Kudos!* which is on the left*
*Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

MacBook 2006 w/Snow Leopard; HP B210 printer; print problem; error message: One or more components of the HP printing software are corrupted or missing. Reinstalled software but Mac will not cause printer to print.

? MacBook 2006 w/Snow Leopard; HP B210 printer; print problem; error message: "One or more components of the HP printing software are corrupted or missing..." Reinstalled software but Mac will not cause printer to print. My MacBook Pro works fine with same wireless printer.

Hi ArielAce , thanks for getting back to me!
I would recommend downloading and running the HP Print and Scan Doctor.
Please keep me posted!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

I have a user that has an issue when printing to PDF.

I have a user that has an issue when printing to PDF. When printing to PDF the PC will intermittently freeze and sometimes the print spooler will crash taking all other printers offline. A reboot clears it up for a while but then it comes back.
Acrobat 11 Pro
Windows 7 x64
Office 2010 Professional
Any help would be great! Thanks

I manage a network of 30,000 + workstations all with Acrobat Pro 10. Upon upgrading to 10.1.10, they all exhibited similar symptoms printing to the PDF printer. The problem is most obvious in IE 11, it will cause the browser to stop responding, however it seems to depend on the page being viewed. For example we can print google.com, but not yahoo.com.
And of course there is no method to roll back to 10.1.9, other than to completely remove and re-install Acrobat.
I hope this is getting addressed soon!

Printer software issue? I'm not sure. Super frustrated

I am beyond frustrated. At this point I want to just destroy my printer. It stopped working a few days ago. And would register an error when printing. I finally got it back to printing items, but the software for the printer on my computer isn't working. I've updated all drivers. Used the HP Doctor scan program. NOTHING. Issue: Clicking on the HP Photosmart 7520 series program on my desktop launches the setup. It use to launch the program to allow me to scan items. Now all it does is continually lauching the setup. And, for some reason the setup won't complete. Printer, I hate you.

Hello , Welcome to the HP forums, and thanks for posting. I can certainly understand your frustration with this issue, and I'd like to help you get your HP Photosmart 7520 e-All-in-One printer installed and working properly. I'm going to recommend we remove all the software you currently have installed first. From your desktop, either swipe right to open the charms bar, or press Win key + C on your keyboard.Select settings from the bar on the right.Select Control PanelUnder Hardware and Sound, Select Devices and PrintersRight click on each icon you see for your 7525 (even if there is only one) and select Remove Device, or Delete.Once the software has been uninstalled, I suggest doing a cleanboot of your computer (to make sure there aren't any non-microsoft programs running that may be affecting your installation).How to perform a clean boot in Windows Once the computer has restarted, try downloading the HP Printer Install Wizard to complete the installation for you. It will automatically detect your device, and install the appropriate software. Please respond to let me know if this resolves the issue.Good luck!

Blackberry Desktop Software has stopped working. A problem has caused the program to stop...

I have a Tour 9630 and just installed v6.0 and receiving an error window "Blackberry Desktop Software has stopped working. A problem as caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I have not received any message from Windows after 2 days. Has anyone experienced this problem? If so, I would appreciate any guidance. I have Windows 7, if that matters. Thank you. in advance.

Hi somewhatstock
How far did you get with them? Did they have any ideas what might be causing the problem? Trying to work on it myself, so trying to eliminate what others might have tried. Curious why it works on my Desktop however. Losing tethering really causes problems as I rely on tethering with my laptop quite a lot.
Any information most welcome,
regards,
John

My 2007 Macbook pro Intel Core 2 Duo   Processor Speed 2.33 GHz has power issues with one or some of my USB powered devices. Last night I could not back up my Lacie external drives with software SuperDuper, hard drive copier. I also had a message that Tim

My 2007 Macbook pro Intel Core 2 Duo   Processor Speed 2.33 GHz has power issues with one or some of my USB powered devices. Last night I could not back up my Lacie external drives with software SuperDuper, hard drive copier. I also had a message that Time machine failed. I have two powered 12V USB
routers that are plugged into a 550VA CyberPower surge protector. I often receive these insufficient USB power for devices messages a dozen times even when I do not have devices like camera, Ipad, Ipod, and Tascam digital audio recorder plugged in. Is there a way to troubleshoot these USB routers or should I consider that one of the routers may be defective and replace them?
David

My 2007 Macbook pro Intel Core 2 Duo   Processor Speed 2.33 GHz has power issues with one or some of my USB powered devices. Last night I could not back up my Lacie external drives with software SuperDuper, hard drive copier. I also had a message that Time machine failed. I have two powered 12V USB
routers that are plugged into a 550VA CyberPower surge protector. I often receive these insufficient USB power for devices messages a dozen times even when I do not have devices like camera, Ipad, Ipod, and Tascam digital audio recorder plugged in. Is there a way to troubleshoot these USB routers or should I consider that one of the routers may be defective and replace them?
David

Snow Leopard 10.6.3 upgrade issues.. I run the full install and my computer restarts to complete the installation, but when it restarts the software has not upgraded. Any suggestions?

I've tried to upgrade to Snow Leopard 10.6.3. I run the full install and my computer restarts to complete the installation, but when it restarts the software has not upgraded. Any suggestions?

Are you booting from the retail disc to do the installation, or running it while booted from Macintosh HD?
It should work either way, but it doesn't always work when booted from Macintosh HD. The system files are supposed to be moved into place during the restart (while the HD is unmounted) making for a long restart time which sometimes causes people to think somethings wrong and abort it. Which is a bad move.
If you're booting from the retail disc it's less obvious what the problem may be; however if you've tried it from booted from the HD and it's failed, then tried booting from the disc, it will fail again because the system components are already on the HD in a disc image waiting to be moved into place.
Whichever way you were tryig, I'd try downloading OmnDiskSweeper (it's free) and using it to see if there's a large package (around 7-10 GB) lurking somewhere that may contain the installer files. If you do, you'll need to trash that before the installer will see a 'clean' system again.
It's also worth asking how much free space you have on your HD - if there's not enough for the installer to use for the temporary package or dmg, it'll fail.
Was there no warning dialogue after the unsuccessful install?
Message was edited by: noondaywitch ; link added

XFi-2- Latest firmware (1.20.08) has caused some issues on 32GB model...

HXFi-2- Latest firmware (.20.08) has caused some issues on 32GB model... When I started my PC last night, it notified me that new firmware was avaliable so it downloaded it and installed it on my Xfi-2 32GB
According to the release notes, it was to add support for the 64 GB model as well as some general improvements.
I can't determine what the latest improvements were (anyone have any clues ) and the UI seems the same.....the only things that have changed are that my applications no longer work (when I go into the applications shortcut, it says there is no valid content: I haven't touched these folders etc and they are still populated with the three standard apps as far as I can tell)
The other thing (which may not be related to the firmware upgrade) is that my photos shortcut now pulls up some of my music folders that contain album art. Is this a feature or a bug (I don't want it to happen, I just want it to show photos within the 'photos' folder on the device).... I think it may have been caused by me simply dragging and dropping music folders onto the device using windows explorer rather than going through Centrale (slow!)
Cheers

Hi Timmo.
What release notes are you reading? I have seen no reference to improvements other than adding support for the new 64 GB model on this firmware version. From the description of the problems you have, it seems that your player has some sort of file system corruption on the internal flash. I would suggest reinstalling the firmware on your device after formatting it (formatting the device only should be enough, I think).
The size of the new firmware release, double than the size on the previous one, means that it probably has new features and applications that will be enabled on the future; however I doubt it means it has new features right now and hope it does not means we have two firmwares (on for the 64 GB model and other for the previous ones) as the SRM/AlphaBIOS pair on the Digital Alpha systems (an ugly hack on these superb computers, in my humble opinion) -- by the way, the new firmware does not require more space on the internal flash (I have 5077 MB available on mine with all firmware releases).
The behavior you describe about album art being shown on the photos shortcut happens with older firmware releases too; I prefer album art embedded on the audio files instead of being available as another file. I agree with you, only pictures under the photos directory should be shown as images.
Cheers.

"Add a Printer" can't locate my printer software even though it has been downloaded to the hard drive. How can I guide it to the software?

"Add a Printer" can't locate my printer software even though it has been downloaded to the hard drive. How can I guide it to the software?

What did you download and from where? Most downloads go to your Home/User/Downloads folder unless you've specified a different location in your browser.
If you downloaded the drivers from the App Store the drivers will be installed automatically and all you need to do is go to the System/Printers & Scanners preference pane as described below.
You will have to install the drivers after downloading the installer package. Lastly go to the System/Printers & Scanners preference pane and add the printer there. It will automatically locate the drivers and set it up.

Printer software has caused issues

Similar Messages

Maybe you are looking for