Printer software issue? I'm not sure. Super frustrated

I am beyond frustrated. At this point I want to just destroy my printer. It stopped working a few days ago. And would register an error when printing. I finally got it back to printing items, but the software for the printer on my computer isn't working. I've updated all drivers. Used the HP Doctor scan program. NOTHING. Issue: Clicking on the HP Photosmart 7520 series program on my desktop launches the setup. It use to launch the program to allow me to scan items. Now all it does is continually lauching the setup. And, for some reason the setup won't complete. Printer, I hate you.

Hello , Welcome to the HP forums, and thanks for posting. I can certainly understand your frustration with this issue, and I'd like to help you get your HP Photosmart 7520 e-All-in-One printer installed and working properly. I'm going to recommend we remove all the software you currently have installed first. From your desktop, either swipe right to open the charms bar, or press Win key + C on your keyboard.Select settings from the bar on the right.Select Control PanelUnder Hardware and Sound, Select Devices and PrintersRight click on each icon you see for your 7525 (even if there is only one) and select Remove Device, or Delete.Once the software has been uninstalled, I suggest doing a cleanboot of your computer (to make sure there aren't any non-microsoft programs running that may be affecting your installation).How to perform a clean boot in Windows Once the computer has restarted, try downloading the HP Printer Install Wizard to complete the installation for you. It will automatically detect your device, and install the appropriate software. Please respond to let me know if this resolves the issue.Good luck!

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Hi
I've recently updated my 2011 vintage 22" 3GHz iMac recently bought from Apple themselves to Snow Leopard 10.6.8 and my HP printer/scanner (C5280) has just stopped working - printing half a page and then complaining:
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and tried printing again ..... still no joy.
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DJB

Is your wretched printer the same model? How about the Mac - and your OS.
I have tried to persuade HP that this should be investigated here:
http://h30434.www3.hp.com/t5/Mac-printing-and-scanning/Unable-to-send-print-data -Photosmart-C5280/td-p/434623/page/2
Please do contribute to that discussion too, since I assume that HP will be the organisation to investigate/correct any driver problems.
DJ

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Hello MacBudgie
What operating system is your Mac running (Mountain Lion)? Below is an article for troubleshooting "Printer Offline" problems. Follow it and let me know what happens.
'Printer is offline' Message Displays on the Computer and the HP printer Will Not Print
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Russrwl wrote:
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Hello there! Welcome to the forums @Tassie1
I noticed your post about the installation that may not be completing successfully, and I wanted to share my suggestion with you, that might help!
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http://www.adobe.com/support/flashplayer/downloads.html
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R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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This question was solved.
View Solution.

Hi,
First I would suggest repairing the disk permissions, then try reinstalling the HP Software.
Follow the steps below to repair the disk permissions:
1. Open the the Applications folder.
2. Go to the Utilities folder.
3. Double-click on Disk Utility.
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Please try the steps above and let me know the results,
Shlomi
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Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.
Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.
Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.
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Tamara H.
Follow us on Twitter @VZWSupport

Printer software issue? I'm not sure. Super frustrated

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