Printer Status (HP LaserJet 400 M401dn)

I'm using printer in software and I need to know status of printer (jam/toner low/paper etc.).
PJL status for my HP LaserJet 400 M401dn always return code "10023" (even if door opened, no cartridge, jam); same issue in this thread: http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/LaserJet-CP1525n-Color-PJL-INFO-STATUS/...
I also tried to get Windows spooler status, it was not informative, too.
But HP notification software always sends message on "opened door" and even on "no paper". Could I somehow get similar status for printer?

Hi,
Based on the following link, it does not have wireless capability but it has a LAN port:
http://www8.hp.com/au/en/products/printers/product-detail.html?oid=5096262#!tab=specs
The Airport Extreme has 3 LAN ports:
http://www.apple.com/au/airport-extreme/specs/
Therefore you can connect the printer to one port using normal CAT5e or CAT6 cable and the printer will work similar to this:
Regards.
BH
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I am looking for a ppd print file for the laserjet 400 M401dn running under cups on ubuntu.

laserjet 400 M401dn
Ubuntu 10.04/11.04/12.04 under CUPS 1.5

Hi jewels123,
You can find HP Linux OS based printer support for your printer by clicking the link below.
http://hplipopensource.com/hplip-web/models/laserjet/hp_laserjet_400_m401dn.html
For more information about HP with open source support visit the links below.
Open Source and Linux from HP
http://h10018.www1.hp.com/wwsolutions/linux/products/printing_imaging/
HP Linux Imaging and Printing: Print, Scan and Fax Drivers for Linux
http://hplipopensource.com/hplip-web/index.html
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I am an HP employee.

IPv4 Gateway Issue? - HP LaserJet 400 M401dn / 400 MFP M425dn

Hello,
I work in healthcare and in our environment we have mostly HP LaserJet printers. Within the last 6 - 12 months we have started using some HP LaserJet 400 M401dn and HP LaserJet 400 MFP M425dn printers. They all have been updated with the latest firmware (20 printers) and connect to the network via ethernet using IPv4. We are having an issue when trying to print to them from a specific application. It's only happening on these particular models. All other HP LaserJet printers DO NOT have this problem (HP LaserJet 2015dn, 2055dn, P4015dn, 600 M602dn). The application is a telnet client using SSL that connects to a server. This server is on a different subnet (128.1.x.x) than the printers (10.92.x.x) that the clients print to.
It is possible to 'ping' the printer within the application using the printer hostname or IP address. The problem is, there are times when the printer status says 'Ready', and we can ping the printer from within the Windows operating system (Win7 Pro), but we cannot ping it via telnet SSL client. There is no response. The result is, we cannot print from the application to these printers. This problem isn't consistent either. There are times when it does work!
If we assign the printer to the same subnet as the application server, the issue appears to go away. Unfortuantely this is not a feasible permanent fix for us as the printers need to remain in their current subnet.
Sleep Mode is disabled on all of these printers. IPv4 settings are all correct and have been verified by various IT staff.
We believe there is an IPv4 gateway issue within the NICs on these printers. Has anyone ever had a similar issue? Are there any other additional details that I should provide which might help resolve this issue?
Regards.

To start off, the issue you are having may be caused by the softare you are using or the HP software. I am gonig ot to do some investigating to find out. I will want to to make sure that the softare is the most current version, follow the link below and reinstall if necessary (do not rely upon the CD-ROM):
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=5096244&lang=en&cc=us...
Then if it is the same or you are still having issues I would recommend trying to use the PCL6 drivers for this. They offere a broader support to some of the more code specific programs :
http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?locale=en_US&taskId=135&prodTypeId=...
Run through that and let me know how it goes, I'll get right back in touch with you!
-Spencer
PS :: Can you print to this printer from other programs? Have a wonderful day!

HG282DJ scalable barcode font card in HP Laserjet 400 M401dn not detected

Hello, We have recently bought an HP laserjet 400 M401dn. We quickly realized this printer did not print any barcodes so we purchased an HG282DJ scalable barcode DIMM card. Unfortunately, after installing it in the printer and testing it, it still did not print the barcodes. I have installed it the way it showed me on the HP installation process. (shut down the printer, unplug all cables from the printer, plug the DIMM card, replug cables and turn on the printer). It then suggested me to print a PCL Font List which, unfortunately, did not include the barcodes font list. I then connected directly on the printer's web interface on the Home tab - config page where it says "DIMM 1"...it shows "Empty" is the card faulty or do I need to install an additional software for this to work? I thought this was pretty much Plug-And-Play. Thank you.

Hi, Is your firmware update for HP Laserjet 400 M401dn compatible with M401a, we are still having the same issue regarding barcode printing , and I can't find where to download the firmware update for our HP Laserjet 400 M401a. My printer's Firmware Datecode is 20140521. Any help from you will very much appreciated. Thanks and regards

Cannot print to HP LaserJet 400 colorMFP M475dw after updating OS

I'm running a 2013 Macbook Pro, 2.4 GHz Intel Core i7, 8 GB 1600 MHz DDR3, OS version 10.9.4 (updated to this OS version 5 days ago, on July 2nd). For a little less than a year I've been printing to a HP LaserJet 400 Color MFP M475dw via wireless connection. A few weeks ago I began to have numerous "printer is not connected" events, and it reached the point I could not print anything - from my MacBook, my iPad Air, or my iPhone 5S. I discovered there was an updated printer driver on HP's website, specifically for OS 10.9. Downloaded and installed it, and the problem was seemingly solved.
Then I updated the OS to 10.9.4. AARRRRGH!!!!!! For the last 5 days, the printer will - sometimes - print the first document in a queue of 2 or more and then, while the printer is still "running," tell me the printer is not connected. I turn the printer off and back on, get one print job, then have to repeat the process. Here are all the things I've tried to resolve the issue:
Verified settings on the printer to make sure everything is set up properly
Restarted Airport Extreme, printer, and MacBook (multiple times) -- clarification: I turned off both the MacBook and the printer, then unplugged Airport for a few minutes, replugged it, restarted the printer, then restarted the MacBook
Reset the printing system (as suggested elsewhere in the Support forums), which basically removes all printers from the MacBook, then lets you add back those that you want - presumably with the most current driver(s).
Searched help/support forums on Apple, HP, and the internet in general
Found a firmware update for the printer on HP's website -- but it is not compatible with OS 10.9 (only goes up through 10.8). I downloaded it and tried, even though 10.9 was not listed, and the "app" wouldn't even open.
All of these efforts have been to no avail. The problem persists, and I'm at my wit's end how to solve it. HELP, please..........anyone??????

I also wanted to know if a HP M575f MFP is able to scan-to-email to MS Office 365 before buying the printer.
Because I didnt find reliable information in the internet, I contacted HP Germany.
Today they told me that HP printers don't support Office 365. The original wording was:
'Allerdings wird Office 365 nicht von unseren HP Druckern unterstützt.'
So far my present knowledge.

HP LaserJet 400 M401dn

I cannot get this printer to print consistently. It is directly connected to my Toshiba LapTop running windows 7. I believe it might have something to do with the Sleep mode charging software on the USB Ports - which i have disabled.I have tried different cable, different USB ports. Printer prints fine as soon as laptop is booted - but then won't print. Que fills up with unprinted jobs. When I reboot - of course they all print. I had this all solved but now it is back - suspect a windows automatic update.
Any assistance would be appreciated.
JAGsm
This question was solved.
View Solution.

Sounds like you are having some issues with the printer that is causing you to have some trouble getting it to print when you would like. To start off, why don't we uninstall the software and try reinstalling it from the PL6 driver download I am going to point you to in a second.
First if you use a USB cord, make sure to remove it (this is important). Do not plug it back in until the software directs you to. Then go through the Devices and Printers, Programs and Features and Device Manager folders and insure that all copies, files, and programs related to the printer are removed. Then as directed, restart the computer.
In the START menu type "%temp%" and press ENTER. Here I want you to press Ctrl+A and hit DELETE. Some of the files will not allow you to delete them, skip those files and delete the majority that allows it.
Download this file, and if optional use the PL6 drivers :
http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?locale=en_US&taskId=135&prodTypeId=...
Install that and let me know the result!

Error installing the HP LaserJet Pro 400 M401dn over the network.

- Printer Model: HP LaserJet Pro 400 M401 dn.
- Operating System: Windows Server 2008 R2 SP1
- Connection Method – LAN.
Добрый день. Купили принтер HP LaserJet Pro 400. При установке принтера по сети драйвер не находит принтер при сканировании сети даже при указании IP принтера. При установке принтера через устройства и принтеры, установка зависает на соединении с устройством. Веб панель принтера при этом доступна и работает. Пробовали все драйвера принтера PCL6, PCL5, PS, Universal Driver PCL6, PCL5, PS принтера по прежнему не видно. Так же пробовали установку с другой системы Windows 7 с соответствующим драйвером.
Пробовали ставить драйвер с выключенным принтером. Драйвер установился принтер печатает но: в диспетчере появляется процесс который грузит все напрочь прилагаю фото:
Good afternoon. Purchased the printer HP LaserJet Pro 400. When you install the printer on the network driver does not find the printer when scanning the network even when you specify the printer's IP. When you install the printer through devices and printers, the installation hangs on the connection to the device. Website of the printer when it is accessible and running. Tried all the printer driver PCL6, PCL5, PS, Universal Driver PCL6, PCL5, PS printer is still not in sight. Just tried to install another system Windows 7 with the appropriate driver.Tried to put the driver turned off the printer. Install the printer driver prints but: Manager appears in a process that will ship all completely enclose a photo:

The problem was solved pereproshivkoy thank you for coming!!!!

Where can I find a 10.5.8 driver for Laserjet 400 m401dne printer?

I'm running OS 10.5.8 on a G5 desktop (tower), and I just bought a LaserJet Pro 400 M401dne and connected it to this Mac with a usb cable. The Mac will print to it using a generic postscript driver automatically chosen by the OS. There is no driver for the LaserJet 400 on the list of drivers available in the OS.
The installer disk for the printer doesn't offer any driver installation for 10.5.8. It just says that the DVD software won't work with this version of the Mac OS.
This printer is capable of doing duplex (double-sided) printing, which is the main reason I bought this printer, but I am not given that option in any of the dialogue boxes for the printer when I hit PRINT. Apparently the generic postscript driver doesn't recognize the duplex printing feature of the printer. As a result I cannot print on both sides of a page.
I went to the HP website and could not find a LaserJet 400 driver for OS 10.5, nor do I see any driver for it on the Apple website. The free Gutenprint driver utility lists many LaserJet models, but not the 400.
Does anyone know where I might find a driver for this LaserJet 400 that will enable it to do double-sided printing in OS 10.5.8?
Tom

You solved the problem, BDAqua! I downloaded the driver for the LaserJet 500 from the HP website, as you suggested, and I found that it runs my LaserJet 400! And now I have the double-sided printing capability that I wanted. I just now printed out some double-sided pages to prove it.
I never even considered that a driver for a different HP printer might run this one, but it does. It offers options for printing color that this printer does not have, since the HP 400 is only a black-and-white (or grayscale) printer, and the driver thinks it is running a color printer, but I can simply ignore those.
So the HP Color LaserJet 500 driver for OS 10.5.8 is able to run the HP LaserJet 400 monochrome printer. Whodathunk!
Other HP LaserJet 400 owners running 10.5.8 take note!
Thank-you very much BDAqua!
Tom

Laserjet 400 can't print envelopes ...

All-
We purchesed a LaserJet 400 Color (M451) nw printer last year, and printing regular documents works fine. However, we have a lot of problems printing "non-letter" documents such envelopes, 3x5 cards, and other items. We are not trying to load different trays with different paper products -- we just want to manally feed single items using Tray 1 and have them print as directed.
The main issue is that the printer gives up before it even starts. If we create an envelope in something like Microsoft Word, and then press print, the printer automatially comes back with a "Jam in Tray 2" message before it even attempts to feed paper of any kind. Once we clear the message, it tries again, and usually prints a blank page from the normal letter-paper tray, completely ignoring our envelope sitting in the manually feed tray. The only way we have found to print these items, is to (1) open all paper trays and remove their contents, (2) re-insert all empty paper trays, and (3) manually feed the desired paper iteam (e.g. envelope) through Tray 1, and then it will work.
I miss our old HP printers that used to just work out of the box. (Sigh)
Welcome comments.
Seattle Expat

Have same issue. HP salesman said put several envelopes in to raise the paper pile up higher so when it trys to grab the envelope it is easier to access. Also, don't forget to set the selection on your PC to the same size envelope that you are using. It won't print a #9 envelope if your selection is set on #10.
Alternative: Fool the printer! Open Windows WORD to a blank document page. Go to 'mailings' (envelopes) - click on ADD TO DOCUMENT - -- it will give you an envelope on the screen above the blank page. Type your address onto the envelope -
be sure to place your paper envelope into the printer tray and lay a blank piece of paper on top.
When you click PRINT - The printer will grab the paper and pull it through as if you were printing a letter and the envelope will follow automatically. Tah Tah!!!! You have a printed envelope.

Hp laserjet 400 mfp can't scan, i lost the installation cd

Hello,
i have a hp laserjet 400 mfp and i can't scan.
I have Windows 7 and the printer works just fine with the W7 software, but the scan option is not available, because the software installs only the printer, not the scanner.
I lost the installation cd and the installation software from hp support only install the printer , not the scanning option. Please help.
I also tried the e-mail scanning software from hp, but i don't know if it works , because i don;t know how to set the settings.
Thank you.

Hi, thank you for your answer. I tried with the full software you gave me in your link, but it was no good, because my printer is a Laserjet 4100 MFP, and the software was asking for an usb device, wich my printer is not...
I don't need the driver for the printer, i have that driver, but that driver sees the MFP like a simple printer, without scanner, so, the scanner remains usefull. I need the full software or the CD.
I don't receive an error, i just need the full software for Laserjet 4100 MFP. I didn't find it on HP's website, unfortunately and i don't have the installation CD anymore, cause i lost it....
Thank you.

HP LaserJet 400 Color MFP M475dw Problems in OS 10.9.4

I'm using a 2013 MacBook Pro, 2.4 GHz Intel Core i7, 9 GB 1600 MHz DDR3. I connect via wifi to the referenced printer (for almost a year now). Since updating to OS 10.9.4 I am able to print only one document at a time. Attempting to print a second document generates the message "Printer is not connected." If I turn the printer off and back on again, I'm able to print one document. Then the same thing occurs again. I have done the following so far, all to no avail:
Downloaded and installed latest driver (specifically for Mavericks) from HP
Checked for Apple software updates and found none
Reset the printing system (per instructions elsewhere in these forums)
I updated to OS 10.9.4 on July 5th and that is when this problem started. Where do I go from here???

And BTW, here's a repost of what I posted on July 7th:
I'm running a 2013 Macbook Pro, 2.4 GHz Intel Core i7, 8 GB 1600 MHz DDR3, OS version 10.9.4 (updated to this OS version 5 days ago, on July 2nd). For a little less than a year I've been printing to a HP LaserJet 400 Color MFP M475dw via wireless connection. A few weeks ago I began to have numerous "printer is not connected" events, and it reached the point I could not print anything - from my MacBook, my iPad Air, or my iPhone 5S. I discovered there was an updated printer driver on HP's website, specifically for OS 10.9. Downloaded and installed it, and the problem was seemingly solved.
Then I updated the OS to 10.9.4. AARRRRGH!!!!!! For the last 5 days, the printer will - sometimes - print the first document in a queue of 2 or more and then, while the printer is still "running," tell me the printer is not connected. I turn the printer off and back on, get one print job, then have to repeat the process. Here are all the things I've tried to resolve the issue:
Verified settings on the printer to make sure everything is set up properly
Restarted Airport Extreme, printer, and MacBook (multiple times) -- clarification: I turned off both the MacBook and the printer, then unplugged Airport for a few minutes, replugged it, restarted the printer, then restarted the MacBook
Reset the printing system (as suggested elsewhere in the Support forums), which basically removes all printers from the MacBook, then lets you add back those that you want - presumably with the most current driver(s).
Searched help/support forums on Apple, HP, and the internet in general
Found a firmware update for the printer on HP's website -- but it is not compatible with OS 10.9 (only goes up through 10.8). I downloaded it and tried, even though 10.9 was not listed, and the "app" wouldn't even open.
All of these efforts have been to no avail. The problem persists, and I'm at my wit's end how to solve it. HELP, please..........anyone??????

HP LaserJet 400 MFP My PCL 6

My HP LaserJet 400 MFP M425 PCL 6 sends a message that paper is caught up near the cartridge area. I had my IT guy look at it and he says there's a wheel on the inside of the machine that is supposed to engage another wheel on the paper feeder. He said it's broken. I am still on my first full toner cartiridge and I'm told it costs more to replace this little wheel than buying a new MFP. Can this be true? It doesn't seem right to need a whole new device for less than 6,000 copies.

Sandy0331,
I am sorry you are having this fax issue.
I think the best option would be for you to print out the fax log. I believe it will reprint the last 50 inbound and outbound faxes.
Check the fax activity log for errors.
a.Touch the Fax button, and then touch the Fax Menu button.
b.Open the Fax Reports menu.
c.Open the Fax Activity Log menu.
d.Select the Print Log Now option.
●If a phone is connected to the product, make sure that the phone is hung up.
●Disconnect all other lines between the fax and the product.
●Connect the product directly into the wall telephone jack and resend the fax.
Source: http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c02853746/c02853746.pdf
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HP laserjet 400 mfp and Laserjet 200 mfp

I have 2 printers HP Laserjet 200 mfp and HP Laserjet 400 MFP. I tried HP phone support. I checked each printer on 2 diffent networks to make sure it was not my setup. When I try and setup both printers with Web Services they both say unable to connect to the internet. I did a firmware update on both printers no help. HP told me that I needed to have a DMZ setup ie. port forwarding I don't think this is right.
Thanks
O.D. Smith (HP Retired)

Hi Smith,
Welcome to Consumer Support Forum.
As per the request you have 2 printer and u want to connect through n.w
In 400 mfp printer, please connect the n/w cabel(Physical Cabel)
and print a configration report, you will get the ip address of the printer.
I want you to check the ip of the printer and the ip of the computer are in same range or not, if its in same range
please try to ping the ip through command prompt winodw
Once reply from the printer is confirmed printer can be installed easily.
Please reply if the issue persist.
Regards
HP

LaserJet 400 MFP Won't scan - "Device is Busy"

My HP LaserJet 400 MFP refuses to scan either to the network folder I set up, or to a USB drive. It simply displays the message "Device is Busy". I have tried restarting the device, and removing hte network cable, but it continues to display this message. There is nothing in the print queue that I know of. Please help!

I have a problem with my scan to folder as well and I have to access the folder from a computer before it will work. I'm not sure why that works, actually. You might want to give that a try to see if it fixes the problem. If it does, I imagine it is some sort of security problem with the folder you are trying to scan to.
Thanks,
Tiffany
I am an HP employee!

HP LaserJet 400 colorMFP M475dw scan to email problems

Hi all!
I'd very much appreciate a solution to my agony.
We recently purchased a HP LaserJet 400 colorMFP M475dw multifunction printer. Now I'm trying to set it up (browser administration -> Scan --> Outgoing E-mail Profiles) to send scanworks by email but facing following problems:
1. When typed in all the credentials correctly, even the "Test & Save" option takes ages. After cople attempts I got it succesfully tested.
2. Using my personal gmail-accout as sender, the scanning work takes a long time. It stops in connecting smtp server phase for quite a long time before even starting the actual scan.
3. Using the company's newly created email accounts as sender, it takes even longer. I just timed it to take 6 minutes and 23 seconds before it started the actual scanning.
4. Now it seems to send the scan ok, but with some of the first attempts it failed with some general error message asking to try again.
In my opinion the time it takes is totally unacceptable. Is this some known issue and is there a workaround?
Our company emails run on MS Office 365 and I'm using smtp.office365.com as the smtp server, port 587 and SSL/TLS checked (tried unchecked too). As I said with Gmail it might not be as slow but still very very very slow.
Please help?
This question was solved.
View Solution.

I also wanted to know if a HP M575f MFP is able to scan-to-email to MS Office 365 before buying the printer.
Because I didnt find reliable information in the internet, I contacted HP Germany.
Today they told me that HP printers don't support Office 365. The original wording was:
'Allerdings wird Office 365 nicht von unseren HP Druckern unterstützt.'
So far my present knowledge.

Printer Status (HP LaserJet 400 M401dn)

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