Printer stopped responding to wireless transmission from MacBook Pro.
Product: HP Officejet Pro 8600 Premium
Running MAC OS X 10.7.4
My printer displayed a message that there was a software update for eprint available that I said to go ahead and install by using the touch pad on the control panel..
Since that time my printer will no longer print files I send via my wireless network from my MacBook pro. However, it does print from another computer which is windows based.
Printer test says it is connected to the wireless network with the same IP address as it has always had and the correct SSID fopr the network
If I click on the HP printer icon in the Dock, it says the printer is ready and tells me I am low on one ink cartridge.
When I try to send a file to the printer to print, I get the drop down menu to select the preset formats and manner of printing. Then I get the indication that the job is in process with the number 1 in a red circle on the printer Icon on in the dock, When I click on the icon the Printer Job menu box opens and the following sequence occurs:
1. Menu says "looking for computer"
2. Menu says printing job 1% complete, barber pole scrolls
3. Menu says printer not responding
If I click on the "Open printer Utility" button, almost everything is indicated to be unknown including IP address, model serial number. Two items have info identified. Driver version is shown as Inkjet 3 Driver 3.3.0 and IK number is shown as 371.
Any assistance would be greatly appreciated.
MILS
This question was solved.
View Solution.
I am glad it is now working for you. I certainly hope it stays that way.
Thanks for letting the community know what resolved the issue for you.
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Total Number of Cores: 4
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Process: InstallAssistant [3211]
Path: /Applications/Install OS X Yosemite.app/Contents/MacOS/InstallAssistant
Identifier: com.apple.InstallAssistant.Yosemite
Version: 1.6.5 (1012)
Build Info: InstallAssistant_MAS-532000000000000~119
App Item ID: 915041082
App External ID: 736932902
Code Type: X86-64 (Native)
Parent Process: launchd [193]
Responsible: InstallAssistant [3211]
User ID: 501
Date/Time: 2014-10-29 13:08:59.959 +0700
OS Version: Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: 21FFDE4E-7146-8760-5C28-22CAA6C96188
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
__TEXT 000000010dd9a000-000000010dd9c000 [ 8K] r-x/rwx SM=COW /Applications/Install OS X Yosemite.app/Contents/MacOS/InstallAssistant
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_c.dylib 0x00007fff8b0c2732 strlen + 18
1 com.apple.opencl 0x00007fff8b860907 0x7fff8b85f000 + 6407
Thread 1:
0 libsystem_kernel.dylib 0x00007fff859c3e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff835ecf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff835effb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff859c4662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8879b421 _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8879b136 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x00007fff859c3e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff835ecf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff835effb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff859c3e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff835ecf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff835effb9 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff859c391a __recvfrom + 10
1 com.apple.installframework 0x000000010f817dc4 do_log_udp_listen + 247
2 libsystem_pthread.dylib 0x00007fff835eb899 _pthread_body + 138
3 libsystem_pthread.dylib 0x00007fff835eb72a _pthread_start + 137
4 libsystem_pthread.dylib 0x00007fff835effc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff859bfa1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff859bed18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff87993f15 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff87993539 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff87992e75 CFRunLoopRunSpecific + 309
5 com.apple.AppKit 0x00007fff8912605e _NSEventThread + 144
6 libsystem_pthread.dylib 0x00007fff835eb899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff835eb72a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff835effc9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff859c3e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff835ecf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff835effb9 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00007ffeeb400000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x000000000000002f rbp: 0x00007fff51e614b0 rsp: 0x00007fff51e614b0
r8: 0x0000000000000000 r9: 0x00007fff8b86056a r10: 0x00007fff51e65d90 r11: 0x00000000ffffffea
r12: 0x00007fff51e61590 r13: 0x00007fff51e61530 r14: 0x0000000000000200 r15: 0x0000000000000000
rip: 0x00007fff8b0c2732 rfl: 0x0000000000010246 cr2: 0x0000000000000000
Logical CPU: 4
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x10dd9a000 - 0x10dd9bff7 com.apple.InstallAssistant.Yosemite (1.6.5 - 1012) <9747E136-AD2E-3811-85FC-308B13BA77B0> /Applications/Install OS X Yosemite.app/Contents/MacOS/InstallAssistant
0x10f700000 - 0x10f7a5fff com.apple.InstallAssistant.IA.bundle (1.4.1 - 532) <70AFA782-9BEF-3B93-83F7-4F6FF62524CF> /Applications/Install OS X Yosemite.app/Contents/PlugIns/IA.bundle/Contents/MacOS/IA
0x10f7f5000 - 0x10f7fffff +libBaseIA.dylib (532) <B845CCB1-C906-3BA4-8148-F33BA03D7EAE> /Applications/Install OS X Yosemite.app/Contents/PlugIns/IA.bundle/Contents/MacOS/libBaseIA.dylib
0x10f80d000 - 0x10f8b3fff com.apple.installframework (700 - 846) <FFA55B49-86C8-304A-90C1-8E908865DCD1> /System/Library/PrivateFrameworks/Install.framework/Versions/A/Install
0x10f937000 - 0x10f94bfff com.apple.InstallerPlugins (6.0 - 721) <4C68DDE4-69F1-387C-A519-0EFFFBE77E8B> /System/Library/Frameworks/InstallerPlugins.framework/Versions/A/InstallerPlugi ns
0x10f962000 - 0x10f97cff7 com.apple.framework.Admin (13.0 - 13.0) <4C6F3194-B65B-34EC-A825-081FC74B6D16> /System/Library/PrivateFrameworks/Admin.framework/Versions/A/Admin
0x10f9a6000 - 0x10f9adfff com.apple.InstallAssistant.dm10.6 (1.4.1 - 532) <8CFFB912-E143-3A95-AD14-ED02AD8EA583> /Applications/Install OS X Yosemite.app/Contents/PlugIns/DM_10_6.IABundle/Contents/MacOS/DM_10_6
0x10f9b5000 - 0x10f9bdfff com.apple.InstallAssistant.corestorage (1.4.1 - 532) <5337FCF2-2297-3B28-B102-8BA0704D7A76> /Applications/Install OS X Yosemite.app/Contents/PlugIns/IACoreStorage.IABundle/Contents/MacOS/IACoreStora ge
0x123440000000 - 0x123440882ff7 com.apple.GeForceGLDriver (8.26.28 - 8.2.6) <7748942D-BB8D-3ECF-BE8E-ED5AB2F2893B> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/GeForceGLDrive r
0x7fff633ce000 - 0x7fff63401817 dyld (239.4) <7AD43B9B-5CEA-3C7E-9836-A06909F9CA56> /usr/lib/dyld
0x7fff82742000 - 0x7fff82781fff libGLU.dylib (9.6.1) <AE032555-3E2F-3DBF-A26D-EA4576061605> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff82782000 - 0x7fff827c8fff com.apple.DiskManagement (6.1 - 744.1) <3DD4CD10-4476-334C-8C4B-991A85AAC272> /System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/DiskManag ement
0x7fff827c9000 - 0x7fff827c9fff com.apple.quartzframework (1.5 - 1.5) <3B2A72DB-39FC-3C5B-98BE-605F37777F37> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x7fff827ca000 - 0x7fff827cbff7 libsystem_blocks.dylib (63) <FB856CD1-2AEA-3907-8E9B-1E54B6827F82> /usr/lib/system/libsystem_blocks.dylib
0x7fff8289e000 - 0x7fff828a7fff com.apple.speech.synthesis.framework (4.7.1 - 4.7.1) <383FB557-E88E-3239-82B8-15F9F885B702> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x7fff828a8000 - 0x7fff828fbfff com.apple.ScalableUserInterface (1.0 - 1) <CF745298-7373-38D2-B3B1-727D5A569E48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x7fff828fc000 - 0x7fff82903ffb libcopyfile.dylib (103.92.1) <CF29DFF6-0589-3590-834C-82E2316612E8> /usr/lib/system/libcopyfile.dylib
0x7fff82904000 - 0x7fff82905ff7 libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff82906000 - 0x7fff82a5aff3 com.apple.audio.toolbox.AudioToolbox (1.10 - 1.10) <69B273E8-5A8E-3FC7-B807-C16B657662FE> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff82a5b000 - 0x7fff82a66ff7 com.apple.DirectoryService.Framework (10.9 - 173.90.1) <22A0C230-CF1E-38F5-A947-5ACDAEEE0DB6> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x7fff82a90000 - 0x7fff82b20ff7 com.apple.Metadata (10.7.0 - 800.28) <CB43AF4C-F5DE-3161-B7D7-540DF9718EAD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x7fff82b21000 - 0x7fff82b26fff libmacho.dylib (845) <1D2910DF-C036-3A82-A3FD-44FF73B5FF9B> /usr/lib/system/libmacho.dylib
0x7fff82b27000 - 0x7fff82b30fff com.apple.DisplayServicesFW (2.8 - 360.8.14) <816A9CED-1BC0-3C76-8103-1B9BE0F723BB> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x7fff82b31000 - 0x7fff82b3affd com.apple.CommonAuth (4.0 - 2.0) <32BA436F-6319-3A0B-B5D2-2EB75FF36B5B> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff82b3b000 - 0x7fff82b45ff7 com.apple.CrashReporterSupport (10.9 - 539) <B25A09EC-A021-32EC-86F8-05B4837E0EDE> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x7fff82b46000 - 0x7fff82b62fff libresolv.9.dylib (54) <11C2C826-F1C6-39C6-B4E8-6E0C41D4FA95> /usr/lib/libresolv.9.dylib
0x7fff82b63000 - 0x7fff82bb4fff com.apple.QuickLookFramework (5.0 - 622.7) <17685CEC-C94B-3F83-ADE1-B24840B35E44> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x7fff82bb5000 - 0x7fff82bcdff7 com.apple.GenerationalStorage (2.0 - 160.3) <64749B08-0212-3AC8-9B49-73D662B09304> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
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0x7fff87276000 - 0x7fff8764dfef com.apple.CoreAUC (6.25.00 - 6.25.00) <2D7DC96C-BA83-3220-A03F-C790D50A23D8> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
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0x7fff8789b000 - 0x7fff878a4ff7 libcldcpuengine.dylib (2.3.58) <4E8AFDB8-607F-348D-BAEA-DA9ACF44AEAA> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengin e.dylib
0x7fff87923000 - 0x7fff87b08fff com.apple.CoreFoundation (6.9 - 855.17) <729BD6DA-1F63-3E72-A148-26F21EBF52BB> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff87b0f000 - 0x7fff87b10fff com.apple.TrustEvaluationAgent (2.0 - 25) <334A82F4-4AE4-3719-A511-86D0B0723E2B> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x7fff87e85000 - 0x7fff87e92ff7 libxar.1.dylib (202) <5572AA71-E98D-3FE1-9402-BB4A84E0E71E> /usr/lib/libxar.1.dylib
0x7fff87e93000 - 0x7fff87ea1fff com.apple.CommerceCore (1.0 - 42) <ACC2CE3A-913A-39E0-8344-B76F8F694EF5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x7fff8823b000 - 0x7fff8824cff7 libsystem_asl.dylib (217.1.4) <655FB343-52CF-3E2F-B14D-BEBF5AAEF94D> /usr/lib/system/libsystem_asl.dylib
0x7fff88255000 - 0x7fff88346ff9 libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib
0x7fff88347000 - 0x7fff883c8fff com.apple.CoreSymbolication (3.0.1 - 141.0.5) <20E484C4-9F0E-3DF6-BB27-D509859FF57A> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x7fff883c9000 - 0x7fff883caff7 libSystem.B.dylib (1197.1.1) <E6BCC031-4342-318C-A1AD-A8E9AEAE716F> /usr/lib/libSystem.B.dylib
0x7fff883cb000 - 0x7fff8843aff1 com.apple.ApplicationServices.ATS (360 - 363.3) <546E89D9-2AE7-3111-B2B8-2366650D22F0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x7fff8843b000 - 0x7fff8843dfff com.apple.Mangrove (1.0 - 1) <72F5CBC7-4E78-374E-98EA-C3700136904E> /System/Library/PrivateFrameworks/Mangrove.framework/Versions/A/Mangrove
0x7fff8849c000 - 0x7fff884c4ffb libRIP.A.dylib (599.35.4) <F3C60582-1F27-335D-9C97-8CF307670F7B> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib
0x7fff884c5000 - 0x7fff884c8fff libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x7fff886ea000 - 0x7fff88719ff7 com.apple.CoreAVCHD (5.7.0 - 5700.4.3) <404369C0-ED9F-3010-8D2F-BC55285F7808> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
0x7fff8871a000 - 0x7fff8871dffc com.apple.IOSurface (91.1 - 91.1) <D00EEB0C-8AA8-3986-90C1-C97B2486E8FA> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff8871e000 - 0x7fff88739ff7 libCRFSuite.dylib (34) <FFAE75FA-C54E-398B-AA97-18164CD9789D> /usr/lib/libCRFSuite.dylib
0x7fff88798000 - 0x7fff887b2fff libdispatch.dylib (339.92.1) <C4E4A18D-3C3B-3C9C-8709-A4270D998DE7> /usr/lib/system/libdispatch.dylib
0x7fff887bc000 - 0x7fff88abcff7 com.apple.Foundation (6.9 - 1056.16) <24349208-3603-3F5D-95CC-B379616FBEF8> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff88f37000 - 0x7fff88f47ffb libsasl2.2.dylib (170) <C8E25710-68B6-368A-BF3E-48EC7273177B> /usr/lib/libsasl2.2.dylib
0x7fff88f48000 - 0x7fff88f5afff com.apple.login (3.0 - 3.0) <8342C3B7-8363-36BE-B5B6-CD81166AEC24> /System/Library/PrivateFrameworks/login.framework/Versions/A/login
0x7fff88f62000 - 0x7fff89ad8ff7 com.apple.AppKit (6.9 - 1265.21) <9DC13B27-841D-3839-93B2-3EDE66157BDE> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff89b1d000 - 0x7fff89b76fff libTIFF.dylib (1044) <FBC5800B-7F34-3755-A44E-7B37B3E0B32E> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff89b77000 - 0x7fff89b78fff libunc.dylib (28) <62682455-1862-36FE-8A04-7A6B91256438> /usr/lib/system/libunc.dylib
0x7fff89b92000 - 0x7fff89babff7 com.apple.Ubiquity (1.3 - 289) <C7F1B734-CE81-334D-BE41-8B20D95A1F9B> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x7fff89bac000 - 0x7fff89bacfff com.apple.Carbon (154 - 157) <45A9A40A-78FF-3EA0-8FAB-A4F81052FA55> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff89bef000 - 0x7fff89c4efff com.apple.framework.CoreWLAN (4.3.3 - 433.48) <1F17FA12-6E84-309D-9808-C536D445FA6E> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff89c59000 - 0x7fff89c5dff7 libGIF.dylib (1044) <7E51DFC3-740A-3CD3-98A1-1EC510A4A055> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff89c94000 - 0x7fff89c9efff libcommonCrypto.dylib (60049) <8C4F0CA0-389C-3EDC-B155-E62DD2187E1D> /usr/lib/system/libcommonCrypto.dylib
0x7fff89d08000 - 0x7fff89d23ff7 libPng.dylib (1044) <151BA92C-6E7C-3B69-8024-FDD1E2C89DD3> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x7fff89d24000 - 0x7fff8a157ffb com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x7fff8a16d000 - 0x7fff8a185ff7 com.apple.openscripting (1.4 - 157) <B3B037D7-1019-31E6-9D17-08E699AF3701> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x7fff8a1b3000 - 0x7fff8a1baff8 liblaunch.dylib (842.92.1) <A40A0C7B-3216-39B4-8AE0-B5D3BAF1DA8A> /usr/lib/system/liblaunch.dylib
0x7fff8a1bb000 - 0x7fff8b00fff7 com.apple.WebCore (9537 - 9537.78.1) <56C3D4BF-2495-3FD2-8212-91AF7DF693B8> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x7fff8b012000 - 0x7fff8b05ffff com.apple.AppleVAFramework (5.0.27 - 5.0.27) <608D91BD-9D88-3FAB-9A06-24C1DAEA092D> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x7fff8b060000 - 0x7fff8b065ff7 com.apple.MediaAccessibility (1.0 - 43) <D309D83D-5FAE-37A4-85ED-FFBDA8B66B82> /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessi bility
0x7fff8b066000 - 0x7fff8b074fff com.apple.opengl (9.6.1 - 9.6.1) <B22FA400-5824-36AF-9945-5FEC31995A0E> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff8b075000 - 0x7fff8b0baff6 com.apple.HIServices (1.23 - 468) <E06287C4-1534-3D46-B099-3DF8B8EE4EB5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff8b0bb000 - 0x7fff8b0bbffd com.apple.audio.units.AudioUnit (1.10 - 1.10) <68B21135-55A6-3563-A3D6-3E692A7DEB7F> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff8b0bc000 - 0x7fff8b0c0ff7 libcache.dylib (62) <BDC1E65B-72A1-3DA3-A57C-B23159CAAD0B> /usr/lib/system/libcache.dylib
0x7fff8b0c1000 - 0x7fff8b14aff7 libsystem_c.dylib (997.90.3) <6FD3A400-4BB2-3B95-B90C-BE6E9D0D78FA> /usr/lib/system/libsystem_c.dylib
0x7fff8b14b000 - 0x7fff8b232ff7 libxml2.2.dylib (26) <A1DADD11-89E5-3DE4-8802-07186225967F> /usr/lib/libxml2.2.dylib
0x7fff8b233000 - 0x7fff8b262ff9 com.apple.GSS (4.0 - 2.0) <44E914BE-B0D0-3E05-9451-CA9E539AFA52> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff8b263000 - 0x7fff8b786fff com.apple.QuartzComposer (5.1 - 319) <8B90921F-911B-3240-A1D5-3C084F3E6A36> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x7fff8b832000 - 0x7fff8b85eff7 com.apple.framework.SystemAdministration (1.0 - 1.0) <6FD03EF6-32B6-397D-B9D7-D68E89A462F5> /System/Library/PrivateFrameworks/SystemAdministration.framework/Versions/A/Sys temAdministration
0x7fff8b85f000 - 0x7fff8b8adff7 com.apple.opencl (2.3.59 - 2.3.59) <9F43F471-C3C3-352D-889D-EC418DC1F5B2> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff8b8ae000 - 0x7fff8ba4aff3 com.apple.QuartzCore (1.8 - 332.3) <D6285800-F386-3E6B-84F2-A62F9029D95F> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff8ba4b000 - 0x7fff8ba8cfff com.apple.PerformanceAnalysis (1.47 - 47) <5E045817-0C84-341A-9B33-74CF1324FA70> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x7fff8ba8d000 - 0x7fff8bacbff7 libGLImage.dylib (9.6.1) <5E02B38C-9F36-39BE-8746-724F0D8BBFC0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x7fff8bacc000 - 0x7fff8bbfcff7 com.apple.desktopservices (1.8.3 - 1.8.3) <225BEC20-F8E0-3F22-9560-890A1A5B9050> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x7fff8bbfd000 - 0x7fff8bc07ff7 libcsfde.dylib (380.70.2) <3ACB87D7-A81C-3C45-B648-AD27F1B9D841> /usr/lib/libcsfde.dylib
0x7fff8bc08000 - 0x7fff8be50ff7 com.apple.CoreData (107 - 481.3) <E78734AA-E3D0-33CB-A014-620BBCAB2E96> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff8bebf000 - 0x7fff8bedcff7 com.apple.framework.Apple80211 (9.4 - 940.60) <043C7CFD-B57B-3F9D-B0FE-CA4B97C43968> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x7fff8bedd000 - 0x7fff8bf24ff7 libcups.2.dylib (372.4) <36EA4350-43B4-3A5C-9904-10685BFDA7D4> /usr/lib/libcups.2.dylib -
Help get rid of Bing search engine from macbook pro os 10.7.5
Help me get rid of Bing search engine from macbook pro os 10.7.5
fmartn67You installed the "Genieo/InstallMac" rootkit. The product is a fraud, and the developer knowingly distributes an uninstaller that doesn't work. I suggest the tedious procedure below to disable Genieo. This procedure may leave a few small files behind, but it will permanently deactivate the rootkit (as long as you never reinstall it.)
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data. You must know how to restore from a backup even if the system becomes unbootable. If you don't know how to do that, or if you don't have any backups, stop here and ask for guidance.
Step 1
In the Applications folder, there may (or may not) be an application named "Genieo". Genieo may be partially installed even if this item is absent. If it's present, select it and open the Finder Info window. If it shows that the Version is less than 2.0, download and install the current version from the genieo.com website. This may seem paradoxical, since the goal is to remove it, but you'll be saving yourself some trouble as well as the risk of putting the system in an unusable state.
There should be another application in the same folder named "Uninstall Genieo". After updating Genieo, if necessary, launch "Uninstall Genieo" and follow the prompts to remove the "newspaper-style home page." Restart the computer.
This step does not completely inactivate Genieo.
Step 2
Don't take this step unless you completed Step 1, including the restart, without any error messages. If you didn't find the Genieo application, or if you couldn't complete Step 1 for any reason, stop here and ask for instructions.
Triple-click anywhere in the line below on this page to select it:
/Library/Frameworks/GenieoExtra.framework
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.
If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder should open with an item named "GenieoExtra.framework" selected. Move that item to the Trash. You'll be prompted for your administrator password. Move each of these items to the Trash in the same way:
/Library/LaunchAgents/com.genieo.completer.update.plist
/Library/LaunchAgents/com.genieo.engine.plist
/Library/LaunchAgents/com.genieoinnovation.macextension.plist
/Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client
/usr/lib/libgenkit.dylib
/usr/lib/libgenkitsa.dylib
/usr/lib/libimckit.dylib
/usr/lib/libimckitsa.dylib
~/Library/Application Support/com.genieoinnovation.Installer
~/Library/LaunchAgents/com.genieo.completer.download.plist
~/Library/LaunchAgents/com.genieo.completer.update.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those listed above, move them as well. There's no need to restart after each one. Some of these items will be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
Restart and empty the Trash. Don't try to empty the Trash until you have restarted.
Step 3
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including ones called "Genieo" or "Omnibar," and any that have the word "Spigot" or "InstallMac" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Your web browser(s) should now be working, and you should be able to reset the home page and search engine. If not, stop here and post your results.
Make sure you don't repeat the mistake that led you to install this software. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad has a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the Genieo developer has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight is inexcusable and has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
Finally, be forewarned that when Genieo is mentioned on this site, the perpetrator of the scam sometimes shows up under the name "Genieo support." He will tell you to run the provided uninstaller, while lying about what it does. As he knows and intends, the uninstaller does not completely remove the malware.
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