PRINTER STUCK ON

My desk jet ink advantage 4625 won't print alignment page and is stuck on the screen saying printing alignmnent page. It will not do anything at all none of the buttons will respond. It turns on and tells me to load paper. The paper is in. Then it gets stuck on this screen. I've unplugged the power cable, taken all my cartridges out and put them back to no avail. No support in SA over weekends and I have a project due. Help please

Hello jenny777,
Welcome to the HP Forums!
I understand your Officejet 4625 is stuck on now printing alignment page and will not print. I will do my best to assist you! Please make sure this printer is plugged into a direct wall, not a surge protector. Next, follow these steps in order:
1) Remove all ink cartridges from the printer, then close the door
2) Remove the power cord from the printer (Do not press the power button)
3) Wait 60 seconds or more, then plug the power cord back in
4) Wait for the printer to turn on completely, then install the ink cartridges
5) Try to print another alignment page
Please let me know if you're receiving the same error message. I will be looking forward to hearing from you.
Have a great night!
I worked on behalf of HP.

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Microsoft MVP - Windows Experience

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hi experts
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I was an HP employee
If I have helped you solve your issue please mark it as solved
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Hello Dda1,
Welcome to the HP Forums.
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Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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In the forum beside your handle name just click on the envelope to view it.
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Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
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Hi , I see by your post that the printer is stuck initializing. I would like to help you.
I will send you another step to try in a private message.
In the forum beside your handle name just click on the envelope to view it. If the issue continues, please Contact HP Support for further assistance. Fill in the model number and the form to receive a case number for quicker assistance. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

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If your problem is solved please click the Accept as Solution button so other forum users can use the solution.---->
(I am an HP employee) I am not a expert on all our products, but I'll do my best to help you.

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Hi Melcie and ccrunner61,
There are a couple troubleshooting steps you can do regarding this issue. Please see the link below for details:
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If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

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