Printer Suddenly Stopped Printing in Color

To isolate the problem to the printer, I printed a supplies status and printer test page from the printer touchscreen. They both printed in b/w. Any help much appreciated.

Hi @EMSFL,
Welcome to the HP Forums!
I see that your HP Envy 110 will not print in color and that the black is streaky. I am sorry to hear that but I am happy to help!
For further assistance, I will need to know:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
If you are using genuine HP ink cartridges or refills.
In the meantime, please see this print quality guide. Troubleshooting Print Quality Issues.
Hope this guide helps, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
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Sharon,
Welcome to the HP Community Forum.
If I understand what you are saying, it appears that one computer - the notebook - is working correctly to print.
A different computer -- a Desktop computer - does not print, and is showing an error indicating that the printer is not connected properly (or something similar).
Assuming you are using DHCP and not a Static IP address for the Printer, the following might apply to your setup.
You might try / consider the following to try and fix the problem for the Desktop computer:
On the Desktop: Remove the Printer software from Control Panel > set icon view > Programs and Features > Right-Click >> Uninstall
Shut down the Desktop Computer
Optional
Disconnect the extra bits from the Desktop -- USB drives, speakers, other unnecessary devices. Leave the monitor and mouse connected; these are considered necessary.
Unplug the Desktop computer for thirty seconds
Reconnect the Desktop computer to the power (plug in)
Reconnect the Desktop's devices as desired: USB drives, etc.
Shut down the Notebook, using proper shutdown protocols
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Switch on the Router - wait thirty seconds for the Router to boot completely...
Boot Notebook, Desktop computer, and then start the Printer
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I am pleased to provide assistance on behalf of HP. I do not work for HP.
Click Accept as Solution when the Answer provides a Fix or Workaround!
Kind Regards,
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I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at Printers - LaserJet.
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I hope this helps.
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If your problem is solved please click the Accept as Solution button so other forum users can use the solution.---->
(I am an HP employee) I am not a expert on all our products, but I'll do my best to help you.

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Product Name: HP Color LaserJet Professional CP5225dn Printer (CE712A)
Operating System Installed: Windows 7 Enterprise (64bit)
I work at a K-12 school and purchased the HP Color LaserJet Professional CP5225dn Printer (CE712A) for use in our computer lab. I would like to know if it is possible to have it so that only certain users can print in color (possibly put a password on it). I know the cost for color is higher, and therefore, would like it so that students have to approve through teacher if they want to print in color.
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Hi,
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1
(198,198,198)
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(128,255,255)
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(128,128,128)
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(0,255,255)
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7
(255,0,255)
(183,78,183)
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(255,255,198)
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(255,255,255)
(236,241,241)
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(255,0,0)
(205,0,64)
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(0,255,0)
(42,179,64)
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(0,0,255)
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13
(128,128,255)
(89,146,218)
14
(128,255,128)
(73,191,121)
15
(255,128,128)
(230,102,128)
16
(255,255,0)
(248,210,0)
Printing from Lightroom – Lightroom Manages Color
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Grays (198,198,198) and(128,128,128) prints too dark (1 - 2 stops?)
Photoshop RGB
Color Munki Reading RGB
1
(198,198,198)
(141,147,148)
2
(255,128,255)
(228,104,194)
3
(128,255,255)
(0,195,186)
4
(128,128,128)
(60,64,63)
5
(0,0,0)
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6
(0,255,255)
(0,191,186)
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(255,0,255)
(225,92,188)
8
(255,255,198)
(245,232,140)
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(255,255,255)
(240,243,242)
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(255,0,0)
(214,28,50)
11
(0,255,0)
(0,173,62)
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(0,0,255)
(0,96,193)
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(128,128,255)
(0,114,204)
14
(128,255,128)
(0,180,80)
15
(255,128,128)
(226,60,73)
16
(255,255,0)
(250,215,0)
Printing from Lightroom – Printer Manages Color
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Photoshop RGB
Color Munki Reading RGB
1
(198,198,198)
(188,192,191)
2
(255,128,255)
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3
(128,255,255)
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4
(128,128,128)
(121,126,125)
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(0,0,0)
(17,16,14)
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(0,255,255)
(0,190,186)
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(255,0,255)
(224,89,189)
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(255,255,198)
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(255,255,255)
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(255,0,0)
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(0,255,0)
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(0,0,255)
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(128,128,255)
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(128,255,128)
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(255,128,128)
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(255,255,0)
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Did I miss something in the Lightroom print section?
Message was edited by: David Nestico. Rather than just posing a list of numbers, I summarized what I thought was important. All data is there in case someone smarter than me can make more sense of it :)

I thought my problem could be Lightroom is in ProphotoRGB color space, and my printer is Adobe1998 color space. To test this, I changed the color space of my patches from prophoto to AdobeRGB. I checked my colors in Photoshop, and made them match the RGB number I specified. It was interesting to note that (128,128,255) had a noticeable shift to purple. the other colors shifted slightly. Now I printed the test page with Lightroom managing color and the printer managing color. Both images came out similar.
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Hello there! Welcome to the forums @RVG66
I read about how your Deskjet 845c is no longer printing in color. I am here to offer you one of my suggestions that might help.
Remove the ink cartridge(s) and gently clean off the electrical contacts with a lint free cloth dampened with a little bottled/distilled water. Unplug the printer while you clean the contacts. When the contacts are dry, insert them back in the printer and plug the printer back in and test print.
Good luck!!!
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you, such as a replacement or trade in. If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada region,: click here.
R a i n b o w 7000I work on behalf of HP
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Printer Suddenly Stopped Printing in Color

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