Printer turns off even though is connected on MacBook

Hi all,
I got my dad a MacBook to replace his Dell. A lot of complains aroused since the switch and managed to answer most to him. However, one I cannot figure out is the following.
When we had the Dell we left the printer connected to the laptop and the Printer remained ON at all times. Now with the MacBook the printer goes off after 5 minutes of the last print and we are forced to turn it on every time we need to print.
The printer, if it helps, is a HP deskjet 5550.
I appreciate all your help.

Hi Dibo,
It is possible that the printer and computers are connected to two different routers (networks). If the printer is connected to the same router as the computers, it could be connected to a guest SSID while the computers are connected to the main SSID.
One way to check is to compare the network settings reported by the printer on its network reports to the settings the computers use to connect to the internet.
I was an HP employee.
Please mark the post that solves your problem as "Accepted Solution"

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