Printer update from pop-up
When I clicked on a pop-up that said there is an update for HP printer D1300 series (mine is D1341),, the only thing that happened is that the pop-up disappeared, but nothing else happened. I looked up the printer in my system but also saw no sign that an update was installed. So, I went to the HP website but didn't see a place for installing printer updates - only a place for installing software the first time. How can I tell whether an update was installed, or is there a place on the HP website for installing updates (not first installations)?
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Hi M156,
I would recommend performing a level 3 uninstall:
-Launch your temp folder
-Go to the 7z folder
-Go to the util\CCC folder
-Launch the uninstall_L3.bat file
I would then recommend reinstalling the HP Photosmart and Deskjet Full Feature Software and Drivers.
Once you have downloaded and run the software, select custom install, and uncheck the HP updates.
Please keep me posted.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.
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