Printer will not come online

Officejet 4500 G510n-z All-in-One; Windows 7
The printer was working fine wireless.  Now will not print and printer info on pc shows offline.  Nothing changed
wireless Network Test report show all tests passed, signal excellent, all ok
entering IP address in browser gets unable to locate
Printer status report all OK
reset router, printer and pc, no change.
Any suggestions, please keep it simple, I am not very compter literate.  Thanks in advance for help

Hi.
Please disconnect the PC from the wireless network and reconnect it to ensure the PC didn't wrongly connected to a different open network in your area.
If that does not help please let me know what Anti Virus and Firewall programs you may have installed on your PC.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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