Printer will not connect wirelessly or otherwise

I have uninstalled, reinstalled the programs and stuff. I have tried connecting with a usb, I have tried to connect wirelessly. I have tried everything the "HELP" says to try and it all says that my printer should work ((which it doesn't)). When I try to connect wirelessly, it says it cannot find my network, even though I am on the network as I do this online. When I try to connect via usb, it says that i need to connect my printer with a usb. I DID!! IT IS!!! IDK what else I am supposed to do. When I try to print a test page from my Notepad program the printer shows up and it says ready, then when I click print a screen pops up and says "Unable to comunicate with printer. Make sure it is connected." Then the "HELP" says to download the install wizard(for the upteenth time) which doesn't help at all.
I had this printer working fine over my wireless connection at one time. Then I had to change my internet provider and switched to a moden/router set up. Now nothing I do seems to make it work anymore.
Any REAL HELP would be most appreciated. I am about to rip my hair out.

Hi,
Please try:
(a) Install software and driver, ONLY connect printer to USB port when required.
(b) Test run the printer,
(c) After happy with it, run installation again but this time CONVERT from USB to wireless.
Regards.
BH
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Similar Messages

Printer will not connect wirelessly / HP installer network ui plugin has stopped

I have tried uninstalling and reinstalling my Photosmart software multiple times in an effort to connect the printer to my wireless network (WEP). Each time I try, the software installs but will not allow me to connect the printer to my wireless network. I've installed with my firewall off and on, but nothing works.
I continue to get an error that says "HP Installer Network UI Plugin has stopped". It will connect via USB cable, but that's not what I'm hoping to do.
Advice? Questions?

Hi there @csm25
Welcome to the HP forums!
After noticing your post about the error "HP Installer Network UI Plugin has stopped" you are seeing when attempting to install your Photosmart B209a model wireless, I searched the community to see what I could find. I came up with the following link and troubleshooting steps from the user SAbboushi , that seemed to resolve the problem.
Click here to see the steps: Cannot complete install of networked C6350
I hope that helps, let me know what the outcome is!
R a i n b o w 7000I work on behalf of HP
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Printer will not connect wireless WPA passphrase does not match.

My printer use to work wireless and now has stopped. The passphrase has not been changed, all other wireless computers, PS3 still work. I have re-entered the passphrase several times with same error. Diagnostics resulsts:
Attention The WPA security passphrase configured on your HP printer does not match your wireless router setting.
Solution 1 Run the wireless Setup Wizard to re-enter your wireless network WPA security passphrase.
DIAGNOSTICS RESULTS
>Wireless
     - Wireless On     PASS
    - Wireless Working      PASS
> Connectivity
       - Connected     Not run
       - Disconnected count total    455
       - Disconnected count (last Hour)    0
       - Disconnected count ( last 24 hours)    0
> Network
       - Network Name SSID found    PASS
      - other networks detected matching your networks name SSID     NO
       - Wireless networks detected          4
>Settings
       - Printer Settings consistent with wireless router settings     NOT RUN
       - No filtering     NOT RUN
       - Channel    NOT RUN
      - Security    FAIL
Current configuration
       - Network Name (SSID)      xxxxxxxx    " the name given is correct"
      - Hardware Address (MAC) xxxxxxxx
       - ip address        NOT APPLICABLE
      - Configuration Source      NOT APPLICABLE
     -Communitcation Mode      INFRASTRUCTURE
     - Authentication Type         WPA-PSK
    - Encryption         Automatic (AES or TKIP)
     _ Internet       Not applicable
I have tried several times to input the passphrase, i have reset defults on the modem, i have unpluged the modem. Nothing seems to work. Any ideas on how to fix this problem. Note: I am able to connect my computer straight to the printer wireless but unable to connect throught the modem. please help.....
the modem is a UBEE DDW366

Temporarily remove and disable all security on the router. Now try to connect to your unsecured SSID. Are you successful? If yes, go back and add WPA2-AES with your password and try to connect again.
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I worked for HP but now I'm retired!

HP PHOTOSMART 5524 SERIES PRINTER WILL NOT CONNECT WIRELESSLY/COMMUNICATE WITH LAPTOP. PLEASE HELP.

I am really hoping that someone can help me resolve a serious issue with a new printer.
I have tried every diagnostic tool including the HP print & scan doctor and my printer still doesn't seem to connect to my laptop or print.
Although it does print test pages and reports and it also prints directly from my Android phone.
I purchased the printer from ebay and the printer installtion/driver disc was not included. The printer connected to my Sky network immediately, the blue light/dot was solid and it stated on the printer's display 'Connected - and the IP address/MAC details etc'..........
However, when I try to print from my laptop, it won't print - no error message, nothing so I can't figure out what the problem is.
I went to the HP website and d/loaded the driver for my operating system [Windows Vista 32 bit] and when that failed I tried the Basic HP printer driver and that failed also. I then un-installed and reinstalled the drivers & associated software again and also tried the 'add printer wizard' in Windows.
As a last resort, I disabled my firewall and anti-virus software [temporarily] to ensure that was not preventing my laptop from recognising the printer still no joy!
I have tried every workaround I can think of [and I am not particularly computer proficient] and I am truly out of options and ideas of how to get this to work. When I have finished installting the drivers sometimes a dialoge box pops up on the bottom right hand corner [where the icons are] saying 'HP Photosmart ready to use' but I go to print a document either microsoft word or directly from the internet and it still will not print.
This is getting extremely frustrating and annoying. I have spent hour upon hour trying everything I can think of, but it still won't work.
Please help find a solution. Thank you.

Hello flammingstar,
Thank you for the information. At this point because the print will print from your Android phone, scans, and copies. This shows that the printer itself is not the issue.
The error messages 0x0000643 and 0x0000057, when do you get these errors? Are they on the printer, or the computer?
I would suggest trying to stop, and start the printer spooler. Please follow the steps below.
1. Click Start
2. Type "services" (without quotes) in the search field
3. Open Services
4. At bottom of the page click "Extended View"
5. Click in a service in the list,
6. Press the letter "P" on your keyboard
7. Search for Print Spooler
8. Right-click on it, and choose Properties
9. Select Automatic in the drop down box
10. In that Properties window you will see buttons for Start, and Stop, please click on Stop, and then click on Start.
Try printing again from your computer. Are you able to print a full page?
Looking forward to your response.
I worked on behalf of HP

My hp c4599 printer will not connect to my wireless network

My hp c4599 printer will not connect to my wireless network or show up on my computer during the installation even though it is usb connected. But it managed to create its own network where i can print wirelessly by selecting it sort of like bluetooth… I have installed different softwares from the hp website and looked at so many different forums but i cant find the answer. I have reset the printer and wireless network and god knows whatelse. I can also print fine through the usb cable, it just will not connect to my wireless network. I am going crazy P.S. once upon a time it was connected to my wireless network but i cant remember what happened.
So can someone please help and please dont be too technical

Hi ..
Try these support articles ..
OS X: Connecting a Wi-Fi printer to your Wi-Fi network
Mac Basics: Printing in OS X

Out of no where, will not connect wirelessly.

I just purchased a Windows 8 pc. However, I take such good care of my techie things I still have an old Toshiba laptop about 8 years old, maybe a little less that runs just great, it's just the technolgy was getting a little behind. It's the old style "tablet" that has the swivel screen and was considered "heavy" accord to our standards today.
The Toshiba Satellite (circa 2005) laptop is an XP with all the updates and service packs. I keep it lean and clean with Advanced System Care, have for months with no problem. It was always used to connect wirelessly.
About the middle of February I switced from Verizon slow DSL to Comcast because we have no other choice for a faster speed. No FIOS. But, I've come back a full 180 to Verizon. However I did get a new modem, the latest advances. It's a D-Link ADSL2+ (DSL2750B) Supposed to run 3 to 6 times faster than the old Verizon modem I had. When I first connected to the DSL I turned this laptop on, connected wirelessly and it was there great going! I was even hitting almost the top speed I am provisioned for wireless. The modem is only 2 feet away but still. I turned if off, turned my attention back to the new Windows 8 machine for a day couple of days
Then I wanted to go back and check the Toshiba XP and revel in it's great performance on this new modem .... drat!! It detects all local stations, even of course mine, but when I try to connect it tries but fails and jumps to a neighbors DSL. I can however connect with the Ethernet cord.
I've been using this Toshiba Tablet for months with a USB wireless adapter just fine that a friend gave me. In fact either the internal wireless adapter and the USB worked with not a problem but tests seemed to show his gift of the adapter was a little faster, so I use it exclusively.
So neither wireless adapter, internal or USB will connect to my modem. I even tried pressing the WPS button on the modem, the one that's lets someone near log on without a password.
So there it is. Can anyone have a clue why this worked at the first and now won't? Also, all other pc's, including a netbook with XP and a new small android tablet are connecting no problem. It's the Toshiba laptop alone that for some reason ...
out of no where, will not connect wirelessly. Is there an easy fix than uninstalling drivers? But why would both adapters get a corrupted driver at the same time? I hope there is help here. Thanks so much for reading this and consdering my situation. Jack ":-D

Since the computer can connect with the neighbor's router, I don't think there is a problem with wireless connection on the computer. So it has to be some configuration or settings problem with the new modem. I would check the encryption of the new modem. If the computer can see the modem, but not connect, my thinking is that the encryption is blocking the connection. Temporarily disable the encryption on the new modem and see if that makes a difference. If it doesn't, you may want to check the advanced settings on the modem and compare the IP settings on the computers that work versus the one that doesn't.

I updated my IPAD 2 to ios 7 and now it will not connect wirelessly or recognize my blue tooth devices

I updated my IPAD2 to ios 7 and now it will not connect wirelessly or recognize my blue tooth devices

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Printer will not connect to wireless network

I have followed all the troubleshooting ideas, but still keep getting the following message... "This computer appears to have a working internet connection, but cannot find "Deskjet 2540 series [CA8F2C]._ipp_tcp.local." You many have typed the address incorrectly." Does anyone have any ideas what to do to fix this problem?

Hi , Welcome to the HP Forums! I see that your HP Deskjet 2540 will not connect to your wireless network on Mac OS X 10.7. I am happy to help! Please try the steps within the following guides: 'Printer Offline' or 'Printer Not Responding' Message (OS X).Printer Does Not Maintain Wireless Connection.How to troubleshoot Wi-Fi connectivity in OS X Lion or earlier. Hope these guides are helpful, and have a nice day! “Please click the Thumbs up icon below to thank me for responding.”

Wireless Printer Will Not Connect To Any Machine

Okay so just want to start out saying any help is appreciated, haven't used a forum before so hoping for any answers.
I have a HP Photosmart 5510 All in One B111a printer
Trying to connect to 2 laptops 1 Win7 64 bit - 1 Windows XP Professional SP2
I have had the printer for around a month - Set it up on my Win7 laptop no problem, needed to connect to the Win XP laptop, and after turning it on it will not connect to either randomly
It seems so far that the printer is connected to the network according to what it says, and both laptops install the software okay but when searching for the printer neither can find it, it then resorts to searching via IP where it still cannot find it.
So far I have attempted to reset defaults on printer, reset network defaults on printer, change the IP address, update the IP address, reinstall the software, reinstall the driver, install the full feature installation package, the network diag tool, it cannot seem to find the printer at all even though on the printer screen it states it's connected to the network fine.
It works fine through a cable and at one point i made a WPS connection via my Win7 laptop but couldn't really figure out what to do next and if it would help my situation so disconnected.
I don't know whether this is down to some stupid mistake I've made/something basic I've missed (it's my first printer) or an actual problem
Please help!

What router?
Download and run this utility: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-104282-2&cc=us&dlc=en&lc=en...
What does it say?
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I am employed by HP

HP C4740 will not connect wirelessly to HP desktop

I have an old HP desktop (prob Pavillion) running Win XP Pro w/ SP 3. I have 2 MB RAM. I purchased an HP C4740 AIO printer about 6 months ago. At first it hooked up fine and performed very well in wireless mode. Then when replacing an ink cartridge one of the retainer tabs broke. Long story short I had to replace the unit. HP gladly did so and I got a brand new one.
When I got the new one I hooked it up and installed the software exactly per the instructions for use as a wireless printer. Unfortunately, no matter what I do it will not connect to my wireless network. The only way to use this printer is via USB cable. Two things happen that I find interesting: it does not recognize the printer (even thought it's connected by USB cable) and it doesn't recognize my wireless network (even though it does recognize another unknown network). Even when I try to manually enter my network SSID and Passphrase it will not recognize it. I have also tried unsecuring the network but still no success.
The network is secured but I have the SSID and passphrase information. For reference, I have a Dell laptop and Lexmark printer that connect without issue. My iPhone 4 connects without issue. This C4740 will not. I have uninstalled the software and even gone into the registery to locate and remove any entries associated with this printer. Still nothing works in wireless mode.
Need help. I am by no means a computer expert, especially with networking. I know enough to be dangerous but still make it through the day! I'm ready to toss this and pay the much higher price for the much more usable Lexmark! Only problem is I'm just cheap enough that I'm willing to try to make this printer work.
Thanks!

Hi,
Download the latest installer software for your printer on the link below and save it to the Desktop.
ftp://ftp.hp.com/pub/softlib/software11/COL28119/mp-71555-3/PS_AIO_06_C4700_USW_Full_Win_enu_140_175...
Next download and install Revo Uninstaller from the link below.
http://www.revouninstaller.com/download-freeware-version.php
Disconnect your printer from your PC.
Run revo and use it to uninstall your printer software. Right click on the icon of the program you wish to remove and select Uninstall. During the process you may be asked to delete registry entries, just select all and then click delete. Do the same for any left over files and folders. Once the uninstall has completed, reboot the PC.
Temporarily disable any security software ( Antivirus and Antispyware )
Now try running the software installer from your Desktop by double clicking the installer. Do not connect the printer to the PC until the software asks ( Whether wired or wirelessly ). If everything install Ok, remember to enable your security software.
Hope this helps.
Best wishes,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Brand New C309g will not connect wirelessly with ANY wireless security options enabled

Printer will connect via wired ethernet. I can use the http utility.
Printer will connect via unsecured wireless connection.
Printer defaults to autoconfig (169.xxx)when connected via WEP (both open and shared), will not connect with a manual IP address. Cannot access http utility.
Printer won't even autoconfig when connected via WPA-Personal - instead says "No connection found."
Printer is in the same uncluttered room as the router.
ALL OTHER wireless network devices work fine and keep up with security changes.
I have legacy devices on the network that make me want to run with WEP.
I've run the HP Network Diagnostic. It can access my router just fine. It cannot find the printer.
Router is D-Link DIR-655.
I jump through the right hoops - refresh router, restore factory defaults on printer, etc. All other wireless network devices work fine.
I want to pull an "Office Space" on this brand-new printer - please save me from doing so!
-mooi
This question was solved.
View Solution.

Ooops, my mistake. Thanks for pointing it out.
Another idea is to make sure the firmware is updated on the router.
Also, from the control panel of the printer: Setup > Network > Wireless Network Test. It will self-test the printer radio.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Officejet Pro 8100 will not connect wirelessly to my main PC

Was able to connect the printer to the wireless network and will print for a wireless laptop but am not able to select this printer by my main PC. When asking it to add a new printer it finds the 8100 but freezes at that point and will not connect. I have reloaded the driver software but the software also freezes when trying to locate the printer.

Hello wsw1,
Welcome to the HP Forums! I understand the software keeps freezing when "Locating the Printer".
What is your operating system on this computer? Windows or Mac?
Try installing this software over a USB connection. Please follow this HP document on Installing Printers Software over a USB Connection. Choose your correct operating system.
This will be a test, to verify if the software is able to successfully install without freezing. (Make sure you leave the USB cord out of the computer until it prompts you to connect.)
If you get this software installed on your computer, then try Convert from a USB connected printer to wireless.
Looking forward to hearing from you.
I worked on behalf of HP.

Printer will not connect

Whenever I try to print something over our wirelessly connected printer, I get an error in the automatic HP Photosmart app that says "Looking for printer. Printer not connected." It knows which printer it should be printing to, as it lists the correct name. At the printer, I connect it to the wireless and nothing goes wrong. So basically it says it is connected but the computer cannot find it. Another less-important problem is that I cannot scan from the printer, I have to remotely scan from the computer. We have had this printer for at least six months, and there has never been a problem.
The printer is a HP Photosmart 5520.
This question was solved.
View Solution.

Hello snp46,
Welcome to the HP Support forums. I understand that you have two different issues with your Photosmart 5520. The first one is the printer is unable to maintain its wireless connection. The second is you are unable to scan from the front panel of the printer to your computer.
For the first issue, I’ve included the Printer Does Not Maintain Wireless Connection document. It has steps to take to resolve this issue. It has a section for Windows and one for Mac OS X.
For the second issue, I’ve added the A 'Computer Not Found' or 'Connection Error' Message Displays When Attempting to Scan from the Print... document. It has a section dedicated to each of the supported operating systems, however if you are using Mac OS X 10.8 or Mac OS X 10.9 please follow the instructions for Mac OS X 10.7.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Printer will not recognize wireless router

Printer was previsously working fine. Moved and network changed via AT&T Uverse and the HP 5530 printer will not recognize the wireless router information. I have uninstalled the printer from my ASUS laptop and tried to re-install to no avail. The cd that came with the printer woould not lnstall the printer again. The printer is less than a year old. I have no idea what is going on. Can you help me fix this problem?
This question was solved.
View Solution.

Replacing your wireless router try here.
http://www.hp.com/global/au/en/wireless/reconfiguring-system-help3.html
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If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Moved desktop, will not connect wireless

I moved my desktop computer to another room. It had been connected to the router (on a cable modem) with an ethernet connection, but this will not work now, and I installed a Linksys wireless USB adaptor. The PC recognizes the Linksys network, but will not connect to it.

The router is a linksys sb...... , ver 3. I tried to use the cd that came with it, but cannot make any changes as the desktop must be connected to the internet for it to work. Another network does show up, but I am certain I am trying to connect to the proper one; my laptop computers work fine with the router. Is there such a thing as a wireless adapter that connects to the pc with an ethernet cable? This might solve the problem.

Printer will not connect wirelessly or otherwise

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