Printer will not feed paper

Printer will not feed paper. Tried print doctor scan-- unplugging and wiping rollers with lint- free cloth dipped in distilled water. Did'nt work. Printer is 5 yrs old. Is it time for a new one?? Or anything else I can try? I have HP computer-any recommendations if I buy a new inkjet? Need one that will accept card stock. Thanks in advance/

Hello @99stonemo99,
Welcome to the HP forums.
I understand that your Photosmart C309 is not feeding paper.
I would like to help.
It sounds like you have done all the trouble shooting.
Please review the following document for any missed steps.
HP Photosmart Premium Fax (C309a and C309c) All-in-One Printers - 'Out of Paper' Error Message and t...
If the printer will still not feed paper, then it is probably time for a new printer.
The Photosmart family of printers is currently being switched over to the ENVY family.
The new printers are also eligible for the Instant Ink program.
There are about fourteen printers.
Eleven that you can click on to bring up the user manual.
This user manual should tell you if the printer can handle card stock.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP PHOTOSMART 310A printer will not feed paper. It is about 6 months old, with minimal use at home. It has always done a lot of clicking, but now when it would normally feed the paper, it clicks for several seconds, and the top piece of paper does not feed, it then clicks again, like it is trying feed paper, then to back the paper out, and then stops. The printer then posts a no paper in tray error. When I reload it does the same thing again. Does the printer not have a optical paper in tray sensor? It should be able to see the paper is in the tray fairly easily, not sure why it uses the feed roller to sense paper?
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I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Printer will not feed paper

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