Printer will not make the final connection to the network

HP Photosmart c4580 all in one printer
link systems router
using the HP add a device wizard, everything proceeds til the final install on the network. a big red X shows up with a message that it can't find the printer on the network this happens with and without the USB connection. all firewalls are turned off.. i have entered the network SSID into the printer configuration settings.
thanks

this utility may help:
http://h10025.www1.hp.com/ewfrf/wc/document?docnam​e=c02114394&cc=us&dlc=en&lc=en&product=3418707&tmp​...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

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