Printer will not print documents. It will print test pages and screen prints

I've reinstalled the software several times and get a fatal error message at the very end of the installation. I use this printer wireless, I'm also able to scan with no problem. I computer does recognize the printer.
Windows 7 and hp 4380 c

And the fatal error message says......?????
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Similar Messages

  • Adobe Reader will not open documents. Will only open the same document regardless which document I select.

    Adobe Reader will not open documents. Will only open the same document regardless which document I select.

    Instead of writing the exact sentences twice, how about some details?

  • Unable to connect wifi printer Envy 4500 - Unable to print test page and windows office file

    Scan doctor suggest the software installation.
    The HP software don't completed the connection of the printer.
    I tried to connec the printer from the control panel and the printer is now connected: i cannot print from microsoft office file or from the test page of the printer, but i can print from acrobat or any other program.
    Help me please.
    Thk
    ps: i have tried to reinstall software without Antivirus and with the fierewall in off but nothing change. I have already tried to remove hp software and reinstall driver but nothing change.

    Hello @Emilio66,
    Welcome to the HP Support Forums!
    I understand that you're experiencing issues when trying to print from Microsoft Office and Test Pages from your Windows 8.1 computer to your HP ENVY 4500 e-All-in-One Printer. However, you are able to print from all other programs from your computer to your printer. I would like to assist you today with resolving this printing issue.
    Recently Microsoft has released a Hot Fix to correct 'Offline' or 'Partial Printing' issues within their latest Windows 8 and Windows 8.1 Operating Systems as they recognize this as an issue within their Operating System. The issue occurs when you have a networked printer and a corruption with the WSD (network) port on the Windows Operating System. This issue appears to affect a variety of networked makes and models of printers. Therefore, I am going to have you run the Hot Fix to correct the network printing issue. Please click here to install the Hot Fix. Once the website opens select the button for Hotfix Download Available. Please follow any onscreen prompts to install the fix. Once the fix is installed you should have no issues printing to your printer.
    If the printing issue persists, can I please have you click here to download and run the HP Print and Scan Doctor Tool. This Tool will run on your computer and 'fix printing' issues for you. Should any driver, software, or connection conflicts be found than the HP Print and Scan Doctor Tool will attempt to resolve those conflicts for you. Once the Tool has completed please test printing again.
    Please respond to this post with the result of your troubleshooting. I look forward to hearing from you!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • Will not having any ink in the color cartage cause the printer to fail the alignment test.

    Will not having any ink in the color cartage cause the printer to fail the alignment test.

    Hi,
    Yes. Usually the printer uses a combination of black and colour blocks to perform an aligment.  The specific patterns differ from printer to printer but the pattern is either read by an internal sensor or you have to take the page and put it on the scanner to scan the alignment page in some all-in-one printers.
    ---- If my answer was helpful please click the Kudos star.
    If your problem is solved please click the Accept as Solution button so other forum users can use the solution.---->
    (I am an HP employee) I am not a expert on all our products, but I'll do my best to help you.

  • How do I create a new document that is 8" X 8" and with Print as the document profile?

    Page 47 in Chris Botello's Adobe Illustrator CS6 of Cengage's Illustrated Series asks this for the Independent Challenge for Unit B.  "Create a new document that is 8" X 8" and with Print as the document profile." As long as its CMYK it's "Print". Right?  If I go and change the size the profile goes custom. I'm a Graphic Design Student at a local university. If there are others who have used this book, Please giver me a holler. I wonder what they want there? You think they want to change the "Print" profile? That hasn't been covered. I'm on CC not CS6 but haven't found differences in that area. Probably just not written very clearly.
    Thanks,
    Gary

    Thanks Monika,
    I hate it when I fixate on what should be easy. It's probably just a poorly worded task. I don't think it will blow my GPA.
    Gary

  • HT1150 I have an iBook G4.  My epson stylus printer is not fixable so I went to Best Buy and bought an XP400.  It is all set up but I can't get  the printer to communicate with the computer.  Have tried everything I know and it won't work.  Any ideas?

    I have an iBook G4.  My epson stylus printer is not fixable so I went to Best buy and bought an XP 400 (Epson).  When I went to set it up it wouldn't talk to my computer.  So it looks great but won't print   After 2 days and many phone calls I am disgruntled to say the least.  Any  suggestions?

    I would imagine the drivers supplied with the printer will not be compatible with your existing operating system.
    Download the older drivers for your OS here, and then try the install again.
    Epson Print Drivers

  • Pages app unexpectedly quit whilst I was in the middle of a document. I can now not open it AT ALL. I find it's not just that particular document that won't open, but any of my Pages docs will not open using the current version of Pages. Any help?

    Pages app unexpectedly quit whilst I was in the middle of a document. I can now not open it AT ALL. I find it's not just that particular document that won't open, but any of my Pages docs will not open using the current version of Pages. The reports of the app unexpectedly closing each time, automatically went to Apple, but I am not sure what happens with them then. Does anyone know how to help me with this? We live in a very isolated region so rely on internet help. Thanks

    I also managed to read a few other discussions about Pages and files not being able to open. I actually went to the last back-up and restored the computer from that and everything seemed to work ok again, which is great!...advice from another discussion I think you may have been involved in PeterB. Thanks for the advice...also this advice, as I will make a note of trying to open using the Shift key if it happens again and see what happens...might be an easier first option than restoring from a back-up. Thans heaps for the help!
    I was interested to read some of the other discussions where it was stated that Pages '09 seems to be a better option to use. I have both installed, so I will lkeep this in mind. Thanks heaps!

  • My MacBook Pro will not open documents via Adobe Reader. Says I need to aspen Reader in Browzer and accept terms and contitions first. Went through this 3 times and got through to "Finish", closed browser and then retried. No luck. What's going on?? Have

    My MacBook Pro will not open documents via Adobe Reader. Says I need to aspen Reader in Browzer and accept terms and contitions first. Went through this 3 times and got through to "Finish", closed browser and then retried. No luck. What's going on?? Have no problem with same documents on iPhone and iPad

    After you finished installing did you launch Adobe Reader from your /Applications folder and accept EULA(End User License Agreement)?
    What is your Adobe Reader version?
    What browser are you using and browser version?
    Thank You.

  • How can I set the default print settings of my document as color.  I want the default print setting to be color when someone opens a document.  similar to duplex print preset is there a color print preset?

    How can I set the default print settings of my document as color.  I want the default print setting to be color when someone opens a document.  similar to duplex print preset is there a color print preset?

    Hi,
    Try saving your settings as a Preset by clicking the Preset drop down and then select Save Current Settings as a Preset.
    Next try changing the settings by selecting the saved preset.
    That allow saving the settings for a specific printer, I assume it may also allow selecting these settings for another printer.

  • Elements 12 will not open but Organizer will.

    Elements 12 will not open but Organizer will.

    Hi peter gillard,
    Try steps mentioned in given link below and let me know in case you face any issues:-
    http://helpx.adobe.com/creative-suite/kb/change-system-default-printer.html
    Sarika

  • Secured wi fi network gives timeout and will not accept password.  Works on i pad and iphone

    My Macbook Pro network was secured and worked on ipad and iphone.  Now it gives me a "connection timed out" message on laptop and will not accept password.  It works on ipad and iphone.  Anyone with an explanation.  I cannot get it to let me delete from the macbook pro.  Had to set a new unsecured network to just get on internet.  Running 10.7.4 and is up to date.

    I deleted all and then set up an unsecured network.  When I go to system preferences>Network and where the Network Name is, I click join other networks, then click show networks the secured net work is still there and when I click on it, it gives me the timeout message.  This is causing a problem in trying to get my wireless printer back on line as it keeps going to this secured network.  Can you help with this problem.  I would like to remove the secured network completely from my computer.  I have gone to the Advanced and deleted all.  The only one showing there is the unsecured network.

  • Windows 7  64 bit will not install itunes..it tries to install and keeps telling quick time for windows did not properly install  any help?

    windows 7  64 bit will not install itunes..it tries to install and keeps telling quick time for windows did not properly install  any help?

    Hi Tamekia,
    I am sorry to hear nothing has worked yet. I have looked up some additional information and possible solutions. Follow the steps in this document to perform a level-three uninstall, register the Windows Installer Service, and then reinstall the HP software. An uninstall and reinstall of the software deletes and overwrites any of the files that might cause the error and resets the Windows Installer. HP recommends that you download the latest software from the HP Web site to remove any files that might be causing this error.
    Level-three uninstall, and register the Windows Installer Service
    Note: The title of this document is not specific to the issue you are experiencing or the operating system you have, but the 3 steps and instructions are what I suggest we do to resolve the issue you are experiencing.
    Hope this helps.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • ICloud Drive will not work on my iPad 3. Pages crashes when I try. Setting resets to off after it crashes. any suggestions?

    iCloud Drive will not work on my iPad 3. Pages crashes when I try. Settings resets to off after it crashes. any suggestions?

    From the Ipad manual - actually the same in Ipad, Ipod, Iphone --- the support site listed has frequently asked questions on Icloud drive.
    Set up iCloud Drive
    You can set up iCloud Drive using Setup Assistant when you install iOS 8, or you can set it up later in Settings. iCloud Drive is an upgrade to Documents & Data. When you upgrade to iCloud Drive, your documents are copied to iCloud Drive and become available on your devices using iCloud Drive. You won’t be able to access the documents stored in iCloud Drive on your other devices until they are also upgraded to iOS 8 or OS X Yosemite. For more information about upgrading to iCloud Drive, see support.apple.com/kb/HT6345.
    Set up iCloud Drive. Go to Settings > iCloud > iCloud Drive, turn on iCloud Drive, then follow the onscreen instructions.

  • I am on windows 7 and I upgraded to 10.0.2 and now it will not open. I have removed firefox completely and uploaded it again and that did not work. So my latest attempt I removed firefox 10 again and uploaded the beta version and once again nothing.

    I am on windows 7 and I upgraded to the newest verison of firefox and now it will not open. I have removed firefox completely and uploaded it again and that did not work. I then made sure it could get through my firewall and that did not work. So my latest attempt I removed firefox 10 again and uploaded the beta version hoping that would do it and once again nothing. It will not open at all. Please help - is there a live chat or a number to talk to someone at Firefox?

    I think when uninstalling you may also have to choose (tick) to delete the preferences and other personal data like the bookmarks, stored passwords etc. to erase completely. If you are installing afresh, please try right-clicking on the file and '''Run as administrator''' to install. And when uninstalling, please also make sure choose to delete all data and also manually delete any '''Mozilla''', '''Mozilla Firefox''' or '''Firefox''' from %appdata%, %localappdata% and %programfiles%. You can open a location by typing for eg. %appdata% in the '''Run''' box (Windows key + R). You may also have to check the '''VirtualStore''' folder in %localappdata%. Files in the VirtualStore can be problematic. I think a clean installation may help.
    [https://www.mozilla.org/en-US/firefox/new/ Firefox]
    [http://kb.mozillazine.org/Installation_directory Installation Folder]
    [http://kb.mozillazine.org/Profile_folder Profile Folder]
    Please note that using system restore would usually damage the Firefox installation.

  • Trying to login to software program known as hamspher (vip simulated ham radio,  it downloaded the program but it will not allow me to login with call sign and pin.  it has to be opened with what they call a jar file.  how do i do this?

    trying to login to software program known as hamspher (vip simulated ham radio,  it downloaded the program but it will not allow me to login with call sign and pin.  it has to be opened with what they call a jar file.  how do i do this?

    This is compatible with Mac? Especially Snow Leopard (if that is what you'e running)?
    Have you considered posting your question in their forums?
    Here is some information re. the jar file:
    http://ostermiller.org/opening_jar_files.html

Maybe you are looking for