PRINTER WILL NOT PRINT

I downloaded from HP website, software and driver for HP PHOTOSMART 2610 ALL--IN-ONE PRINTER last night and printed. This morning it shows that I am printing somewhere (Fax maybe?) but it is not printing to my location. My printer has capacity for print/fax/scan/copy. Question 1) what does the phone number have to do with the printer? 2) what can I do to correct the problem?
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HI BEANR,
Run the Print Diagnostic utility, and let me know what you find out.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02072599&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...
I am an HP employee.
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Similar Messages

HP Laserjet 4100 on network will not print

Since I’ve installed Snow Leopard, I have not been able to print with my HP Laserjet 4100.
My set-up: new 24” iMac, many hard drives and more. Two devices: HP Color Laserjet 5550 and HP Officejet J5750 are connected to the iMac through a USB Hub. Although initially scanning did not work with the J5750, I was able to make that work once additional drivers were downloaded from HP. Both work fine.
I also have an older HP Laserjet 4100 which has been my steady workhorse for years. It only has Ethernet and serial port outlets. It is connected to an AT&T 2-Wired Ethernet Hub/DSL Modem (model 2701HG-B) that is connected to the iMac.
I’ve contacted HP and Apple about this problem. None of the three people I worked with at Apple could help and the HP representative was unsure if they could help but that it would cost me $40 to find out. According to HP website, since Apple Talk no longer exists, we are required to input the IP for the device. For the 4100, the IP address is 10.0.1.100. I tried this two ways: in the “Add Printer” window under “IP,” inputted as the IPP, and inputted as the HP Jetdirect Socket (as per the HP instructions). When this is done, the printer shows up when you give a print command. However, it does not show up in the “Add Printer” window under “default” or anywhere else.
Status: If I connect the 4100 Ethernet cable directly to the back of the iMac, the “Supply” level indicates the true level of toner in the 4100. However, it will not print. If I connect the 4100 Ethernet cable to the Ethernet hub, the supply level does not show nor can I print.
Any suggestions?

I am struggling with the same problem. I have two HP 4100dtn printers on ethernet. Each has a manually assigned IP address. I can set up the printer(s) just fine in the Print & Fax Preference and Snow Leopard finds the printer just fine when I enter the IP address and chooses the correct HP Driver.
When I try to print, my print job appears in the queue as expected, than an error appears that something about a "bad command". Sorry, I'm home right now and don't have direct access to the printer so I can't give you the precise language of the message, but the gist of the message is that the system tried to connect to the printer to send the print data but the printer does not know how to respond to the command that was sent.
It's as if the firmware in the 4100 just doesn't have something in it's lexicon that Snow Leopard needs. The HP web site is no help. One page I found says the printer is supported (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&obje ctID=c01664444&jumpid=regR1002USEN ) and another page I found says that it is not supported (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&obje ctID=c01879014&jumpid=regR1002USEN). The HP on line chat won't let me log in and hold a chat with HP unless I know the Serial Number of the printer, which I don't have here at home.
More to follow tomorrow.
Anyone have any ideas?

HP Laserjet 4100 will not print in Snow Leopard

Since I’ve installed Snow Leopard, I have not been able to print with my HP Laserjet 4100.
My set-up: new 24” iMac, many hard drives and more. Two devices: HP Color Laserjet 5550 and HP Officejet J5750 are connected to the iMac through a USB Hub. Although initially scanning did not work with the J5750, I was able to make that work once additional drivers were downloaded from HP. Both work fine.
I also have an older HP Laserjet 4100 which has been my steady workhorse for years. It only has Ethernet and serial port outlets. It is connected to an AT&T 2-Wired Ethernet Hub/DSL Modem (model 2701HG-B) that is connected to the iMac.
I’ve contacted HP and Apple about this problem. None of the three people I worked with at Apple could help and the HP representative was unsure if they could help but that it would cost me $40 to find out. According to HP website, since Apple Talk no longer exists, we are required to input the IP for the device. For the 4100, the IP address is 10.0.1.100. I tried this two ways: in the “Add Printer” window under “IP,” inputted as the IPP, and inputted as the HP Jetdirect Socket (as per the HP instructions). When this is done, the printer shows up when you give a print command. However, it does not show up in the “Add Printer” window under “default” or anywhere else.
Status: If I connect the 4100 Ethernet cable directly to the back of the iMac, the “Supply” level indicates the true level of toner in the 4100. However, it will not print. If I connect the 4100 Ethernet cable to the Ethernet hub, the supply level does not show nor can I print.
Any suggestions?
Chuck Stewart
< Edited by Host >

Well, another week has gone by without a solution.
Again, here is the problem:
I have a 24" iMac connected to a USB hub and an AT&T 2-Wire DSL/ethernet hub. When I upgraded to Snow Leopard 10.6.1 and now the update 10.6.2, the two printers on the USB hub work fine but the HP Laserjet 4100dtn does not print. This old printer has only ethernet or serial ports. I've downloaded and installed the HP driver updates from Apple and HP to no avail. According to HP, I must add the 4100 manually using its IP. I've followed the instructions while adding a printer to select IP- HP Jetdirect - Socket. The address of the printer is 10.0.1.100. When I type this in, the window says that this is a valid and complete address. It searches and then says the "Print Using:" is a Generic PostScript Printer. The driver for this printer, I believe, should be "HP LaserJet 4100 Series v.3010.107" Regardless, when I click Add the window "Determining Installable Options" shows "Status: Connecting to printer..." It never establishes a connection.
The 2-Wire DSL/Ethernet Hub/Modem, has an IP of 192.1687.1.66, Submask 255.255.255.0 and Router (DNS) 192.168.1.254.
If I plug the ethernet cable directly from the printer to the iMac, the supply level shows correctly but will not print. If I plug the ethernet cable from the printer to the 2-Wire and then to the iMac, it neither shows supply level nor prints.
Any suggestion as to how to fix this problem? (I've been on the phone with 3 different Apple respresentatives and 1 HP representative with no success.)

Hp Wireless kit problem with HP CP1215 printer - will not finish setup

I just purchased the HP Color Laserjet CP1215 and attempted to install and use the upgrade wireless kit but I can't get it to install. It will go through the process until it gets to the point where it either can not find the PC adapter or that the PC and printer adapter don't connect. I am not sure what to do. The only error message I receive is that the HPWlan.exe file has an error and will not load. Does anyone have any suggestions? I have a Toshiba laptop and am running Windows XP with service pack 2. I have a DSL wireless connection through a linksys router. Any suggestions about this issue would be really helpful. Thanks.

Assuming that one of the APs runs DHCP and that the other is bridged, turn the briged AP off. Now, connect the printer to the other AP, even if you have to move the printer.
Once the printer is connected it should work fine once you turn the second AP back on.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Officejet Pro 8600 - Macbook Pro and Macbook Air will not print

Products:
HP Officejet Pro 8600
Macbook Pro (Mac OS X, Version 10.7.5)
Macbook Air (OS X, Version 10.8.2)
Question:
Why did my Macs initially print fine, but now will not print at all?
Full Story:
I have a wireless network at my house that consisted of a 30mb cable internet, Netgear 900n, HP Officejet Pro 8600, 2 Dell Laptops with Windows 7, a Lenovo Laptop with Windows 7, and Dell Tower with Windows 7 - All printed just fine.
The HP Officejet 8600 was added to my network about 2 months ago.
I added a Macbook Pro and a Macbook Air about 3 weeks ago. Both Macs printed just fine for about a week. Then suddenly they stopped. I spent about 2 hours on the phone with HP Service, and they finally said it must be my router. So I called Netgear. Netgear was useless! They wanted me to agree to charges for services before they would even discuss the issue.
Due to information provided by HP's service support, and because Netgear will not support their product, I promptly purchased a new router - an Apple Airport Extreme.
The Macs recognize the printer, will print if hardwired via a USB cable, but will not print wirelessly to the Officejet Pro 8600. The PCs print fine.
The frustration that is being felt is compound by the fact that the Macs printed just fine with the Officejet Pro 8600 2 weeks ago, and now the printer just shows "idle"... even with a new router. (see image below)
Please help, I appreciate any support.
As a side note, the HP Service rep was very friendly, and definitely tried to support the HP Product, which is much more than I can say about Netgear.
Thank you,
This question was solved.
View Solution.

Hi,
More likely the issue related with Multicast, which Apple devices relies on to communicate with teh device through the network.
First try unplugging the router for 30 seconds.
Plug it back to the power and wait for 2-3 minutes.
Turn the HP printer Off and back On, then check for any difference.
If the same persists, try changing your router configuration as following
Note: the settings below are not related with the HP product, I provide you the steps as a best effor and those are only based on my own knowledge. you may try modifying the router settings at your own risk:
Open the router configuration page (can be found listed as the Default Gateway by clicking the Wireless icon on the printer, then print a network configuration report.
Click the Advanced tab.
Click the Setup option from the menu, then click on WAN Setup.
Make sure to uncheck the box next to Disable IGMP Proxying and Apply the changes.
Click the LAN Setup on the same Setup menu.
Set the RIP Version as RIP-2 and Apply the changes.
Reboot your router and then check for any change.
I hope you may find that information useful, you may also use the user guide below for further information:
http://www.downloads.netgear.com/files/GDC/WNDR4500/WNDR4500_UM_07DEC2011.pdf
Shlomi
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Downloaded update, now printer will not work.

After downloading the newest update yesterday - the printer (HP Officejet Pro 8500A Plus) will not respond. The MacBook Pro message shows that it is printing. Nothing is happening.
This happened after the last update also and it took 3/4 hour with my tech support to get the printer reinstalled. I can, of course, go through that process again, but there should be an easier way.
1. The update should not shut down the printer connection.
2. It shoult not take so long and so many steps to get it connected again.
Any suggestions?

Have you contacted HP to see if you need to download any of their updated drivers?
Have you tried repairing permissions and restarting your computer afterwards?
Which os are you using?

Printer will not work after update to Mavericks

I have a macbook pro and an HP7280 printer connected wirelessly. After upgrading to Mavericks the printer will not work. The first time I used it the system upgraded automatically (I forget what it said but it just went ahead and did some upgrading) When I clicked on something to print it did recognized the printer but just scrolled and scrolled and never printed. So I deleted the printer and reset the system and then added the printer back on - same thing. Any ideas??

It means there is no issue with the driver you are using and with it working correctly on Mavericks. So you have a network issue with the printer queue you are using. Normally a reset of the printing system and re-adding the printer would be enough to get things working again. But since you have done this and your issue is not resolved, there must be some other gremlins in the system.
With the HP connected to the network, if you know its IP address you can enter this as a URL into a web browser. This should result in you connecting to the internal web page of the HP. Does this work?

HP Deskjet 1510 will not print

Hi Everyone,
I am not really tech savy so please be patient.
BEFORE I CONTINUE PLEASE NOTE I HAVE READ OTHER MESSAGES REGARDING THIS TOPIC HOWEVER I AM STILL AT A LOSS.
I have purchased a hp deskjet 1510 printer. I am having trouble printing from a word document or pdf file or a photo etc. I can photocopy however not print.
I have uninstalled the program and reinstalled. I have made sure that the printer is selected as the default printer etc.
If anyone could help, it would be greatly appreciated.
Thanking you in advance.

I am having real problems as well. It will not let me set the 1510 as default printer, telling me its not part of hte network.
I have spend 3 hours looking through this site to find answers and not one person on this site has managed to get a satisfactory answer and an explanation what is wrong. All you keep getting told is uninstall it and it will be fine.
I've uninstalled, re-installed, installed, everything and nothing is working.
Can someone PLEASE sort out what is wrong and provide a proper solution which doesn't involved uninstalling and reinstalling software which should work when we buy the bloody machine.
If I don't get a fix its going back to the shop and I'll buy a canon or an epsom, because the 1510 as it sits is a complete waste of money if you cannot even get the sodding thing to work when you buy it.

HT201465 I have installed software for a HP Deskjet 1510 printer but it will not print

I have OS X Yosemite 10.10.3 and I just purchased a HP Deskjet 1510 all-in-one printer. I have installed the software and my computer is picking up the printer but it will not print. I have restarted the computer and it still will not print.

Hello jamesettafromfl,
If you continue to have issues setting up your new printer in Yosemite, you may find the information and troubleshooting steps outlined in the following articles helpful:
OS X Yosemite: Add or remove a printer
OS X Yosemite: Printing troubleshooting
Sincerely,
- Brenden

My deskjet 3050 says it is connected to the wireless network but will not print unless wirelessly

my deskjet 3050 all in one j610 printer will not print wirelessly even tho it says it is connected to the network.
It will only print when connected by usb cable.

Download and run this utility:http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/p...
What does it say?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

My wireless HP Deskjet 3050 printer will not print from web sites.

My HP Deskjet 3050 J610 printer will not print from web sites - it prints ok from WORD, etc. I keep getting the error message: "An unknown error occurred while printing." This problem only arises with Firefox browser.
The printer is connected wirelessly to a network and this occurs when I use a laptop on the network. It is also connected via cable to a desktop computer but there is no problem in printing from the desktop.
Any assistance would be appreciated.

That sounds as if you need to investigate to see if you were able to clear all of the paper that was causing the jam.
Best regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

My hp c4599 printer will not connect to my wireless network

My hp c4599 printer will not connect to my wireless network or show up on my computer during the installation even though it is usb connected. But it managed to create its own network where i can print wirelessly by selecting it sort of like bluetooth… I have installed different softwares from the hp website and looked at so many different forums but i cant find the answer. I have reset the printer and wireless network and god knows whatelse. I can also print fine through the usb cable, it just will not connect to my wireless network. I am going crazy P.S. once upon a time it was connected to my wireless network but i cant remember what happened.
So can someone please help and please dont be too technical

Hi ..
Try these support articles ..
OS X: Connecting a Wi-Fi printer to your Wi-Fi network
Mac Basics: Printing in OS X

My iphone 4s will not find my printer 6500A 710n-z when in powersave/sleep mode.

My iphone 4s will not find my 6500A 710n-z when in powersave/sleep mode. I really don't want to disable the powersave mode...it already has latests firmware installed. Suggestions? It will print if I wake up the printer by hitting the power button to wake it manually.

I had this problem for about 3 months Now, but today I think I fix it, by clicking on SETTINGS and then DO NOT DISTURB and switching MANUAL from green to White, now I receive my calls, try this it worked for me..:)

My Hp 8500a plus printer keeps saying it is offline and will not print. Was printing now stopped.

I have an HP 8500a plus printer. Lately, when I go to print from Macbook or iPad, it tells me the printer is offline. My printer says it is connected to my wifi but will not print. Printer firmware is up to date. I have changed nothing, and now it will not print. Very frustrated and tired of spending all of this time trying to fix the printer just to print. This is my second HP printer this month and it works sometimes and doesn't work sometimes.
Am I missing something? I don't understand how it can print one day and not the next.

Try this if it is an Airprint Printer.
1. Turn the router, iPad and printer off
2. Turn on the router and then wait 30 seconds
3. Turn on printer and then wait 30 seconds
4. Turn on your iPad and test print.

HP Officejet Pro 8500A Plus Printer will connect to apps but will not connect to EPrint

OS MAC 10.6.8 Snow Leopard. I am using a wireless connection, no USB, and everything worked fine at one time. Recently, all remote printing, including Airprint stopped connecting. I am unable to access anything on the HP website via the printer except for the Apps. My network is working fine and I have done all the troubleshooting steps recommended throughout the Help system with the exception of returning the printer to factory defaults. Unfortunately, I removed the printer from my ePrint account and have now lost access to my printer e-mail/claiming code. Thus, I can do no troubleshooting via the HP website. I have tried using the original code the printer came with and the e-mail I changed the printer to after installing it and neither works. I have a bad feeling I will not be able to use the ePrint features any longer with this printer and with my warrantee expired, I will be thoroughly po'ed about this.

Hello lynnmilicevic,
First I want to reassure you by letting you know that the web services support has no expiration. Next I want to address the issue with ePrint. You will not have to take the printer completely back to factory settings, but you will have to disable and re-enable the printer's web services. You can remove the web services by going to the setup menu, select the web services setup, select restore factory defaults ( note, this only restores web services to the factory defaults, everything else, i.e. wireless, fax, ect., will still have the settings that you have created), and select yes. You will get a message saying that the web services have been reset. Now go back to the setup menu, select web services, and follow the prompts to re-enable web services. Once you have the web services enabled again, you will have to go the eprintcenter.com, log in, and add the printer to the account again. A very unfortionate part of this is that you will not be able to get the same custom e-mail for your printer. The original custom e-mail will be locked for about 6 months. If this does not help, let me know and I will see what can be done.
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Hp 1315 will not print with 10.6.7

I cannot find any answers to this strange set of circumstances.
I had an old iMac and an hp 1315 all-in-one printer, and everything worked fine. I recently bought a new iMac with OS 10.6.7, and, rather than reinstalling the printer software, I just plugged the old printer into the USB port on the new iMac. The printer worked fine but the device would not scan. I have since learned that 10.6.7 supports printing ONLY on this device. So far so good, but this is where things get strange.
I wanted to scan some pictures, so I got out the old software CD that came with the printer and installed it in my new iMac. The result was that the device was now able to scan. I was happy about this until I discovered that the 1315 now will not print. I have done everything I can think of, including:
-- uninstalling the hp software
-- downloading the most recent driver from the HP website
-- deleting the printer from the Print & Fax window and then adding it again
-- running the "Reset Printing System" on the Print & Fax window
-- running "Software Update"
-- unplugging, replugging, restarting, etc.
-- running the test page on the printer
-- using the device to copy (i.e., using it separate from the computer)
-- checking to see that there are no lights blinking on the device and that it has toner and paper
The Print & Fax window shows me that my 1315 is "Idle" and is the "Last Printer Used," and it has the green light next to it that should indicate that there are no issues with the printer. But when I try and print something, it doesn't print, and the job status is simply "Error."
I am fine with using this device as a printer only, like I did up until yesterday. I have another scanner, and if I had known this would happen I would used it and would never have touched the 1315 or messed with its scanning function.
I must be able to print things for my business. Can anyone help me.

Download and use the updated HP software from their web site, don't use the disk.
You might have to perform some of the steps here, including trying a new user and #18 Resintall Just OS X to kick out the traces
Step by Step to fix your Mac

PRINTER WILL NOT PRINT

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