Printer will only print from computer won't copy from printer

My printer will only print items that i send to it from y email. when i walk out to the printer and try to make copies the pages all come out blank no matter if i use the document feeder or place them on the glass directly. i have turned it off and back on but the problem was not corrected.

Hi @sandylouise,
Welcome back to the HP Support Forums! I see you are not able to make copies from the front panel of your HP Photosmart. I would like you to go ahead and perform a Hard Reset:
1. Unplug all cables and memory cards from the printer. Unplug the power cord, directly from the back of the printer while the printer is still turned on.
2. Unplug the other end of the cord from the power source.
3. If there is a power module on the power cord, disconnect one end and reconnect it.
4. After 60 seconds, plug the cord directly into a wall outlet (not a surge protector or battery backup as they can cause the printer to lose basic functionality over time).
5. Plug the power cord into the back of the printer.
6. The printer should automatically power back up. If it doesn't, turn it on with the power button.
7. Try making a photocopy (if your printer is an all-in-on printer) before connecting any other cables to the printer.
8. Connect any other needed cables to the printer.
If after the Hard Reset you are still unable to make copies, please call our technical support at 800-474-6836 as it may be the hardware. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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Printer will only print from computer won't copy from printer

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