Printer Windows look different

I have 2 win7 pro machines connected to a Ricoh 2550 printer. When we print, our print windows look very different different. My window has the option to choose color and my associates does not. I installed the printer the same way on both machines.
Thanks in advance for your help.

Hi,
Since the issue do not occur in the other machine, you may compare the different settings between them to narrow down the cause.
In addition, can you capture a screenshot of the print dialog box for further research?
This issue should be related with printer driver.
1. You may reinstall or update the printer driver to the latest version.
2. Manually clear and reset print spooler queue:
   a. Open Services, and stop the Print Spooler service.
   b. Navigate to the folder below, and open the PRINTERS. C:\Windows\system32\spool\PRINTERS
   c. Click/tap on Continue and Yes (if prompted by UAC) to approve opening the PRINTERS folder.
   d. Open Services, and start the Print Spooler service.
3. Edit the registry, remove all registry entries from below key:
   a. Start Registry Editor if it is not already open. To do this, click Start, click Run, type regedit in the Open box, and then click OK.
   b. Locate and then expand the following registry key to view the list of subkeys:
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers
After that, please try to reinstall the printer again.
I also would like to share the following link with you to check the issue:
Fix printer problems
http://windows.microsoft.com/en-us/windows/printer-problems-in-windows-help#fix-printer-problems=windows-7&v1h=win8tab1&v2h=win7tab4&v3h=winvistatab1&v4h=winxptab1
Hope it helps.
Regards,
Blair Deng
Blair Deng
TechNet Community Support

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