Printer won't copy from printer or computer

I have tried to copy document from printer and prints nothing.  I tried the color check and printed that fine

Hello @ps-,
Welcome to the HP forums.
It is my understanding that when you try to make a copy, you get a blank page.
I would like to help.
Try going through the steps in the following document.
Copy and Scan Outputs are Completely Black
Please let me know if further assistance is required.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

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    Hi @sandylouise,
    Welcome back to the HP Support Forums! I see you are not able to make copies from the front panel of your HP Photosmart. I would like you to go ahead and perform a Hard Reset:
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    http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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    I worked on behalf of HP.

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    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
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    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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