Printer won't go online

I bought an HP Envy computer 3 weeks ago, I never could get my HP Photosmart 5525 printer to work. I uninstalled drivers and reinstalled drivers many time and used scan doctor while visiting many forums. It would also show it working, but it never would and would appear offline. Today I bought an HP Envy 4500 printer and it will not stay connected to the network. It goes off and on, and if you get it to print, the page stays inside the printer when it gets printed and you have to hit cancel to get it out. It goes off and on by itself. I am fed up with the hours I have spent trying to make things work since buying this Envy computer.

Which router are you using? What encryption are you using?
How far from router is the 4500?
Does the network status report show any errors?
Have you tried settings a staic IP on the 4500?
Are you runnning a anti-virus program? If yes which one?
Please mark the post that solves your issue as "Accept as Solution".
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I am not a HP employee.

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E3000 - printer won't stay "online"

Hi all - new to this forum as I'm new to the E3000. I received an E3000 about 2 months ago from a friend who upgraded his wireless setup. I set everything back to factory and then setup my 2.4ghz and 5ghz networks. All of my devices run on the 5ghz except my printer as it doesn't support 5ghz, so it is running on the 2.4ghz.
Ever since getting this router I have been having a lot of printing issues. I'm coming from the old Lynksys 54g, which ran flawlessly for about 7 years for me.
The crux of the issue is that every couple weeks when I try to print something, my PC shows the printer as offline. If I go to the printer however and run network diagnostic, it is showing as connected just fine to the network. The only way I've found to fix this is to remove the printer from my PC and go through whole setup process again. My printer is left on ALL the time.
Does anyone know what could be happening here? It's a huge pain when I need to print something and cannot connect. I never had this issue with my old setup. Any advice on fixes would be great.
thanks.

I set it to a static IP address, but my computer can no longer see the printer at all. The printer shows it's online, when I print a network report it shows online, but my PC cannot see it.
No matter what method I use, it doens't see it. If I use the Brother software, it says no printers found. If I go through windows control panel and create the TCP/IP port, it says device not found. The device is clearly on and cleary on the network, I'm really at a loss here.

Printer connected to Airport Express USB port won't come online after firmware 7.6 upgrade. I've tried backing up to 7.5.2, but it still shows offline. It is a Canon iP4600 printer and I'm running OS 10.6.8. I've powered everything down and still no go.

Printer connected to Airport Express USB port won't come online after firmware 7.6 upgrade. I've tried backing up to 7.5.2, but it still shows offline. It is a Canon iP4600 printer and I'm running OS 10.6.8. I've powered everything down and still no go. I've connected the printer directly to my MacBook's USB port and it works fine. Any suggestions?

I have an iP4500, which I assume is quite similar to your model.
I had to reset the printing system to get things printing again. Only takes a few minutes and no problems at all since I did it a week ago or so.
Plug the printer into the USB port on the Express and restart the printer.
Open System Preferences (gear icon on the dock) and then open Print and Fax
Right-Click in the printer area on the left and select Reset Printing System
Then click the + (plus) button at the bottom of the printer list to install the printer again.

Hp C4580 printer won't connect to wireless network, but see network is available.

I've sat through quite a few of the threads here with regard to photsmart C4580 printer not connecting to wireless network.
My issues started with a cartridge issue, which I resolved with a new cartridge, but only after trying out different solution offered on HP forum.
Now printer won't connect to my network which it has been connected to for over 2 years with no issues. The wireless network is working perfectly fine and I even printed out a HP photosmart C4500 series connectivity status and in this report printer can see the network I need to connect to.
I've tried downloading various programs from Scan doctor to complete install of all HP programs and even tried installing printer from Windows 7 "add a printer", but none can see this printer.
lastly I was hoping trying to locate IP address for printer which looks like it may help, but report says IP Address "not applicable".
I believe printer, wireless network and PC are working correctly, this there a way to switch printer to online so it can be seen.
Help would be great.

Hello there! Welcome to the forums @Cushionman ,
I noticed your post about the issues you are having with connecting the printer to your network. I am wanting to offer you my suggestion that might help you out!
Click this link and then choose Windows 7, and "Solution two: Manually resolve the issue", and follow the steps from there: The Printer is Not Found During Wireless Network Installation in Windows
Let me know the results
R a i n b o w 7000I work on behalf of HP
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Photosmart D5069 won't go online

Hi, This HP Photosmart d5069 has worked will for me for a number of years. I am using it with Win 7.
One day it stopped working and will not go on line. I have tried another printer cable as will as plugging it in another computer. Thoughts?

Hi BronxMike
I understand the printer won't go back online.
I have included a document for the printer being offline. Disregard the title of other product in the document.
If you need more assistance just let me know.
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Gemini02
I work on behalf of HP

On windows8 how do I switch a photosmart 6520 printer between offline and online

on windows8 how do I switch a photosmart 6520 printer between offline and online

Hi 1jsl
I'd like to help you get the printer communicating with the computer. Please follow the instructions in the following document. This document addresses 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print as well as,
Printer won't print
Print jobs are stuck in the print queue (A log of print jobs waiting to print)
No response from the printer
Thanks for joining the HP Forums, I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Printer won't print too- need a new printer head. i want to know if you have one in stock

Hi, my printer won't print and the error message states "bad printerhead". My printer model is HP officejet d 155xi. I need to know how much it costs or would it be cheaper to buy a new printer. Still have four cartridges of ink. Please advise. Thanks.

HI,
You can find the General prices for the printheads HERE, if you only have to replace one its ok, but keep in mind that the other printhead are likely to be just as old and might break down as wel.
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My hp photosmart D110 printer won't scan or print since I upgraded to Yosemite. Any suggestions?

My hp photosmart D110 printer won't scan or print since I upgraded to Yosemite. Any suggestions?

Hey clutterfromduluth,
Thanks for the question. I understand that you are experiencing issues with your printer/scanner after updating to OS X Yosemite. To troubleshoot this issue check out the following:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/ts3147
Follow these steps until the issue is addressed:
1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
5. Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
1. Reset the printing system, then add the printer again.
2. If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
3. Contact the printer vendor or visit their website for further assistance.
Thanks,
Matt M.

Hp 7525 Photosmart printer won't scan to my PC but will scan to other PCs on the LAN

Hp 7525 Photosmart printer won't scan to my PC but will scan to other PCs on the LAN. I tried to install the printer software but it says it is already installed. Do I have a security setting wrong?
Other PC names show up on the printer's touch screen but not mine. We are all on the same wireless subnet with the printer at a fixed IP address.
I can print from my PC and scan from my PC but I can't scan from the printer touchscreen to my PC.
tcliff

Hi,
You may have to start from your computer first:
    Double click printer icon on desktop,
    Select Manage Scan to Computer
    Click Enable -
    Restart your printer to see, is your machine in the list ?
Regards.
BH
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HP 7510 AIO printer won't stay connected - Wired workstation, wireless printer

Hi! I spoke (and checked solution button) too soon. The printer still "disappears" from the Wired XP network workstation. The only difference since applying the solution given is that the disconnects are now happening about every 12 hours, vs every couple of hours.
Ink notification is set to "only when I print"
Static IP is set for all machines
HNDU works -- when the printer is visible but will hang the workstation if printer is not visible.
Original comments follow below;
HP 7510 wireless printer disappears -- 4 station XP wireless network, w/ 1 PC hardwired.
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04-12-2012 03:59 PM
Printer: HP 7510
Network: multi-station wireless, thru DLink DI-632 (one PC hardwired to router)
Address Config:   Printer is using static IP -- outside of DCHP range (192.168.15.240)
Printer Config: Each computer has static IP set into the control panel app, using IP addressing.
Operating System: XP (Service Pack 3)
Other devices: Ipad, Xoom and Kindle Fire (all working using ePrint)
Network Security Protocol: WEP (we're out in the country)
Network Setup: Main router, along with 2 access ports (hardwired); currently using channels 1, 5 and 11 (again, we're in the country and have little competition for channels)
File Sharing: All machines in network have one open "share" drive, accessable with passwork.
Scenario: Wireless computers appear to stay connected for several days to a week at a time. (We reboot weekly, just as a SOP)
Computer that is wired to the network loses communication with the printer a couple of times a day and needs to be rebooted in order to restore connection.
When this happens, other machines continue to print and scan, with no problems, and the wired machine continues to have its name displayed in the SCANNING panel on the printer -- but the printer won't talk to it.   All network functions, including internet and intranet access to the printer's EWS is still available. I have noticed that if I go into check ink levels, though, that the ink check software behaves differently.
Normally in the ink status app, there is a small "working" icon with 6 dots. When this computer is connected properly, it will start jumping around the circle, showing activitiy, get to 41%, and then display the ink status info. When the printer/computer connection is not working, the "working" icon will go to just a couple of percent then jump to the printer information page, showing make, model, serial number, firmware level etc.
In every instance so far, rebooting (with no other action) brings the printer/computer connection back to life -- until next time. I am trying to find any other pattern for this behavior, just can't identify it yet.
I started out with the plain vanilla installation, but then every computer in the network would consistently drop connections, about every 45 minutes. Using the info on this forum, I've eliminated the drop-outs for those printers, and got to the Static IP solutions (we've done that anyway for years with net-ready machines). This is the last machine that "drops off" It appears that some piece of HP-required software is "dropping out" or getting clobbered, but I cannot see a pattern, even checking and noting the various software used locally on the machine, and the various websites visited. So far, no pattern.
I am hoping that an HP guru with access to the source for the "ink supply" status software can take a look at what is happening and why it will always go to 41% and then display ink status (when connected) and then only go a couple of percent and display the ink status (when it isn't connected).
Thanks, in advance,
jim
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jimzix
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Re: HP 7510 wireless printer disappears -- 4 station XP wireless network, w/ 1 PC hardwired.
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04-13-2012 01:48 PM
More info:
In last paragraph, above, the request for "ink status" is returned with a static display of the printer firmware version, driver version, step level, MAC# etc of the printer, not "ink status" when the printer is disconnected.
Also, when printer is disconnected the HP home networking utility will hang the system -- a hard reboot is required, which restores the printer, until the next time it goes "into the woods". Signal stregth, measured on the printer, is 4 bars (very good).
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007OHMSS
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Re: HP 7510 wireless printer disappears -- 4 station XP wireless network, w/ 1 PC hardwired.
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04-20-2012 09:30 AM
Not sure if this would help, some of the info could be pertinent:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03149924&tmp_task=solveCategory&cc=us&dlc=en&la...
007OHMSS
I am a support engineer for HP.
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jimzix
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Re: HP 7510 wireless printer disappears -- 4 station XP wireless network, w/ 1 PC hardwired.
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04-22-2012 09:53 AM
Thanks! That appears to solve the problem. After your suggestion, I remembered that I set the "ink level warning" on this machine ONLY to "Always warn me", as opposed to "tell me only when I am printing". That seemed to be the problem. Only the computer that was set to "always warn on low ink-levels" was disconnecting -- the others worked fine! Now, all are working fine.
Just to be safe, though, I've also turned off the "scan from printer to computer" function on each computer. That was set for each machine, and seemed to work fine. The other machines in the network did not disconnect, and the printer was tracked whether each computer was on or off.   May try to turn it on later; I'll see if the family uses that feature very often!
Thank you for your help.
Jim
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Re: HP 7510 wireless printer disappears -- 4 station XP wireless network, w/ 1 PC hardwired.
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04-22-2012 03:56 PM
I spoke too soon! After about 26 hours, the printer connection on the one "hard-wired" CPU dropped, which is better than before, but still not solid. Same exact symptoms as before. Only piece of the puzzle that was different this time is about 50 pages were scanned, some to this computer. Used the "Scan requested from CPU" process, rather than enabling the "Scan TO Cpu" function in the software app. It did not drop the connection immediately after -- about 1 hour to 1.5 hours afterwards. Suspect this is a coincidence, not a cause of the problem with this machine.
I also scanned (same approach) from one other CPU on the network -- that wifi connection is still rock-solid.
Jim
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I think it is fixed now.....the problem seems to reside in the module that will notify you immediately if ink is low (vs notify me only when printing). If, when initially installed, the user selects "immediately", then the printer will randomly disappear. (More on "re-finding it" later.)
Also, it is difficult to change the ink notification setting, because it appears not to be "sticky", but will sometimes, flip. (I've not figured this out yet). As long as the setting for "low ink notification" is on "only when printing", life is good.
If the printer does disappear, go over to the Advanced tab when the printer software/firmware page comes up, instead of the current ink levels. Reset the selection about "tell me about ink notification" to "only when printing", and then toggle the "autoshut off" from "NEVER" to "2 hours" and then, finally, back to "NEVER". Then, lastly, press closed on the panel. Printer should be connected again. To test, go to the Photosmart 7510 app again, and select "Show estimated ink levels". The counter will start at 1%, jump to 41% and then bounce around until it displays the ink level.
FOR HP TECH: Please consider making the "ink level notification" persistent in the registry OR provide a de-install tool that will completely clean all traces of the prior installation of the 7510 driver / app in the registry, so that a new install may have this setting saved correctly.
Hope this helps some of you -- it's an excellent printer once its running!
jim

HP LaserJet P2055dn Printer won't print the last page of documents & envelope problem

My HP LaserJet P2055dn Printer won't print the last page of documents until i send another document, then it will print the last page of the previous document, but omit the last page of the current document. I need to keep printing a blank page or any other page to get my previous documents completely printed. Also, the envelopes print with large rectangular boxes on them and no address (I don't know if this is a result of the previous stated problem or not - it started happening at the same time) I use the envelope feature in Microsoft Word 2010. I never used to have either of these problems - didn't make any changes to the system or add any software to the computer, so I know it's not that. Any help would be greatly appreciated!!

This seems to be a commercial product. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!
You can find the Commercial Laserjet board here:
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

HP LaserJet printer won't work following update

I have just installed the latest Apple update for HP Laserjet printers (9 Sept 2008), and now my HP 2605dn color LaserJet printer won't work. Most applications just quit when I try to print; MS Word just hangs at the dialog box when I press Enter.
I can access the printer utility OK via the Print Preferences.
Has anybody any thoughts why this should be so, and how do I proceed to get my printer working again?
Thanks.

OK, I have just answered (part of) my own question.
Re-installing the HP Laserjet package has duplicated drivers for most of the HP laserjet printers in my list of drivers. If I select the second entry of the two identical appearances of the drivers for my printers, they start working again; if I select the first appearance they don't work. So now my printers are working again.
This still doesn't explain why Software Update prompted me to re-install an already installed package. It also gives me the issue of removing all the duplicate entries from my list of drivers, unless I am prepared to live with the clutter and waste of HD space. Any thoughts about how to do this without bombing my printers again?
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HP Printer Won't Work With Snow Leopard

Hi, I hope you can help. I have just upgraded to Snow Leopard and my HP printer won't print. It is a Laserjet 1015 and new drivers are meant to be on the list with SN. My iMac recognises the printer is there but cannot make a connection. I am networking it using an Airport which is working fine. I have even reset the printer system and deleted the printer and added it again but after starting to process a document to print it just stops.
The other thing is that Pages v 1.0.2 also won't work now. I can open the software, but it can't open any existing documents nor will it open a new blank template. This is my work software (I'm a journalist) so this is a real worry. Any suggestions??
Thanks so much
Jo

Hi JoJoh,
I can't be of much help with the printer but I just checked my "Pages" and my version number is 4.0.2. I'm using iWork 09. Perhaps you need to update? I just checked the "Snow Leopard Compatible" site and found "Apple Pages 4.0.2" is compatible. It didn't mention 1.0.2. I'm so sorry. That's pretty rough when it's how you make your living.
As for the printer, I have an HP Photosmart C4580 which wouldn't print. I finally just deleted all the printers on my MacBook and used my Snow Leopard install disk and selected the "Optional Install" which allowed me to just reinstall the printers. My HP is now working fine. I do feel like this is just a work-around until HP gets things sorted out. I say that because even though my HP now works, the only place it shows up is in my users folder. It's not in my Applications folder, but as long as it works for now, I don't care.
Hope I was of some help to you. Best of luck!

I'm on a mac and my printer won't print

I'm on a mac and it sends the document to my printer (Hp Photosmart 4680 all in one) but the printer won't print. My printer has been working just fine and now it won't print. Am I doing something wrong. This happened once before and I got frustrated with and left it for about 2 days, I had tried everything I could think of, unplugging for an hour or more, uninstalling and reinstalling, checked ink levels they were fine. Then all of a sudden it started to work again. I just turned on my computer and printer and amazingly it just started to print. Has anyone else had this problem? If so what did you do? Or does anyone have any suggestions of what I may be doing wrong!
Thanks
This question was solved.
View Solution.

Do you have HP software installed (in your Applications folder)? If so and you got it from the printer CD, let's get rid of it:
Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Hold the Ctrl, Opt and Cmd keys and click on Uninstall
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish
Now, run a Software Update.
Next, remove and re-install the printer in System Preferences, Print & Fax.
You do not need the software now since Snow Leopard has both print & scan drivers built-in. Scan from Preview or Image Capture apps. Scanning from the front panel of the printer does not yet work.
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I am employed by HP

My HP Photosmart C7280 All-in-One printer won´t print out documents, just pictures ...

My HP Photosmart C7280 All-in-One printer won´t print out documents, just pictures. I´ve used the printer, since it was new on the marked, and it has worked perfectly until a few weeks back. There is no problem printing out pictures, but only blank pages comes out when I´m printing out documents. Regardless if it is Word, Excel etc.
I´ve never used anything else than original cartridges, and the printer is used on Mac OS X 10.7.4. I´ve tried to reinstall the printer several times without any success.
Can anyone help me?

Hello,
Please print a Self - Test report.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01448018&cc=us&dlc=en&lc=en&product=3204785&tmp...
Can you see any of the colors as appear on the report sample?
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Printer won't go online

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