Printer won't install on Windows 7 Business edition

I bought this today and I went to install it via the disc. The installation stopped me and told me I had the wrong operating system when surely Windows 7 Buisness edition should be supported?
Is there a way around this or do I need to buy another operating system just to use my printer?

Hey,
First try installing the software below and check for any differnce:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-120038-6&cc=us&dlc=en&lc=en...
If the same error appears a such may happen due to other issues than the operating system version (e.g. lack of Administrator rights, free space, ram, etc.
Follow these guidelines, the steps should be similar for Windows 7:
http://support.hp.com/us-en/document/c03532486/
Additionally let me know how much free space and RAM you have on your PC, as well look for any Details button once the error message appears.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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Network printer won't install on windows 7 computer

I have 3 XP computers on my network and use the hp 3900 printer. I can install the printer directly using the usb connection to my new windows 7 computer, but when I try to install it from the host computer on the network it can't find the updated driver.

Hey,
First try installing the software below and check for any differnce:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-120038-6&cc=us&dlc=en&lc=en...
If the same error appears a such may happen due to other issues than the operating system version (e.g. lack of Administrator rights, free space, ram, etc.
Follow these guidelines, the steps should be similar for Windows 7:
http://support.hp.com/us-en/document/c03532486/
Additionally let me know how much free space and RAM you have on your PC, as well look for any Details button once the error message appears.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP OfficeJet J6410 won't install under Windows 8

Hello to you all,
Two days ago, I bought a new notebook for my daughter. She needs it for her study. It's the HP Pavilion TouchSmart 11-e000ed.
Again, just like the situation I wrote about before in this topic over here (link: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officet-J6410-won-t-install-under-Wind... the OfficeJet Printer J6410 won't install under Windows 8.
Now this is what I've done before the problem occured:
- I made a username and password for her,
- I activated Windows 8,
- I made a recovery-point,
- I took my external DVD writer, installed Office 2007 Home and Student for her (o.k, I know it's old, but it's very o.k - and legal copy -. for her study, used it myself as well and still do, and never any complaints about that one), and activated it,
After that and restarting the notebook;
- the notebeek activated USB 2.0 (it does that automatically at first use),
- installed XPS2OneNote (to use for Office OneNote 2007),
- installed SaveAsPDF&XPS,
- removed Norton Internet Security (I never use it, I use something else for that purpose, but was - and still am - planning to install that on a later moment),
- I made sure the notebook can access the server we have here at home, and made a share for her.
After that I used the OJ_AIO_J6400_Full_Win_WW_140_408.exe file (Dutch, but I'll translate the text in English).
From this point on I will describe as precisely as possible what happened
- - the program extracts some files, no problems there,
- - when the first screen appears, I pressed 'Install',
- - a bar appears, and after that another pop-up that says tha you must allow all HP processes. I pressed 'Next',
- - system is controlled, and after that one must agree with the licence agreements. I checked the box, and pressed 'Next',
- - the system is prepared for installation and - yes! - there it comes... an error message.
The error message says:
C:\users\<username of my daughter.\AppData\Local\Temp\7zS0FF0\Setup\de..
Please not that this is a different message than the one I got before, as I described in my posting before, (link again: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officet-J6410-won-t-install-under-Wind...
Nonehteless, I assumed that, as before, the problem was with the C+++, just like before. That is why I made the following steps:
- I used the OJ_AIO_J6400_140_408_Scrubber program, run L4 4 times.
- I looked for the KB2565063 update, but it isn't there anymore. So, instead, I ran all updates there are until the system said that there are no updates to be found,
- After that I took the old installation disk that came with the OfficeJet J6410 printer, and (tried to) ran hpsetup.exe. It doesn't do a thing! Literally!!
- after that I tried to run the the OJ_AIO_J6400_Full_Win_WW_140_408.exe file again. No success. I got the same error as before (see above, the ..\7zS0FF0\Setup\de.. thing again.
So, what to do now?
Anyone got some helpfull tips for me? I would really appreciate your feedback / help.
Thank you in advance,

Hi again,
No, it didn't work. And, the solution you offered neither.
This is what I've done.
After downloading the OJ_AIO_J6400_Full_Win_WW_140_408-4.exe file, I tried to install it.
It failed. I got an error message similar to the one before.
'C:\users\<username of my daughter.\AppData\Local\Temp\7zS57DB\Setup\de.'
I tried to ran the scrubber again, and the CCCUninstaller and tried again.
Same error message occured.
After that I tried to look for the KB2565063 file again. Found it this time and ran the vcredist_x64 file.
I rebooted the system, tried to run the OJ_AIO_J6400_Full_Win_WW_140_408-4.exe file again.
Same error message ocuured.
So, after that, I followed the steps you proposed.
Step 2 - searching for hpoins*.dat --> no results found.
Step 3 - searching for hpwins*.dat --> no results found.
Step 4 - I ran the Run Dialog box and typed MSIEXEC /REGSERVER (with AND without the extra space between ('MSIEXEC /REGSERVER') in the Dialog Box and pressed Ok.
Got an error message in Dutch:
'Kan het bestand MSIEXEC /REGSERVER niet vinden. Controleer of u de naam juist hebt ingevoerd en probeer het daarna opnieuw.
Translation: 'Can't find the file MSIEXEC /REGSERVER. Check if you typed the name correctly and try again'.
Step 5 - I ran the Run Dialog box and typed MSIEXEC /UNREGISTER (with AND without the extra space between ('MSIEXEC /UNREGISTER') in the Dialog Box and pressed Ok.
Got an error message in Dutch:
'Kan het bestand MSIEXEC /UNREGISTER niet vinden. Controleer of u de naam juist hebt ingevoerd en probeer het daarna opnieuw.
Translation: 'Can't find the file MSIEXEC /UNREGISTER. Check if you typed the name correctly and try again'.
So... conclusion: NOTHING worked.
My ideas for a possible solution didn't work, and neither did your ideas for a possible solution.
Reason why I want it to work is because of the HP Solution Center. If I can not install it with the software from the original installation disk, or the software that one can download from the HP site (the OJ_AIO_J6400_Full_Win_WW_140_408-4.exe file that is), than I have no HP Solution Center. That would be a pity, for I am sure my daughter would really love the use and ease of the program, and would really use it a lot for her study.
What's next? What else can I try to solve the problem?
Got any more idea's or helpful hints?
Thanks in advance,

Photosmart C4680 software won't install in Windows 8.1 64 bit

Photosmart C4680 software won't install in Windows 8.1 64 bit. The installer starts, then never does anything. I see it in Task Manager consuming resources forever:
Here is the version I am trying to run:

Hey!
Sorry for the drop-off from the thread, I must have missed your response, I apologize.
When it comes down to the actual installation and issues revolving around that; it is no longer an HP printer issue. It is an MSI (Microsoft Installer) issue.
For MSI support, I recommend for you to call Microsoft Technical Support at 1-800-642-7676.
Best of luck and let me know the outcome if you think of it. Have a great day!
I worked for HP.

Indesign CS6 won't install on Windows 7 64bit via GPO

Good afternoon,
I created a installation of Indesign CS6 with application manager enterprise 3 to deploy to computers via the active directory.
It installs correctly without issue to Windows XP x86 machines however won't install to Windows 7 x64 machines.
When the computers starts it trys to install but fails and proceeds to the login screen. The following information is left in the Windows event log.
Has anyone else had this problem and more importantly know how to solve it?
Log Name:      System
Source:        Microsoft-Windows-GroupPolicy
Date:          13/08/2013 9:44:23 AM
Event ID:      1085
Task Category: None
Level:         Warning
Keywords:
User:          SYSTEM
Computer:      WIN7TEST
Description:
Windows failed to apply the Software Installation settings. Software Installation settings might have its own log file. Please click on the "More information" link.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
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    <Opcode>1</Opcode>
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</System>
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Log Name:      System
Source:        Application Management Group Policy
Date:          13/08/2013 9:44:23 AM
Event ID:      108
Task Category: None
Level:         Error
Keywords:      Classic
User:          SYSTEM
Computer:      WIN7TEST
Description:
Failed to apply changes to software installation settings. Software changes could not be applied. A previous log entry with details should exist. The error was : %%1603
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
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    <EventRecordID>9481</EventRecordID>
    <Channel>System</Channel>
    <Computer>WIN7TEST</Computer>
    <Security UserID="S-1-5-18" />
</System>
<EventData>
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    <Data>1603</Data>
</EventData>
</Event>
Log Name:      System
Source:        Application Management Group Policy
Date:          13/08/2013 9:44:23 AM
Event ID:      102
Task Category: None
Level:         Error
Keywords:      Classic
User:          SYSTEM
Computer:      WIN7TEST
Description:
The install of application Adobe InDesign CS6 from policy Global-Application-Adobe InDesign failed. The error was : %%1603
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Management Group Policy" />
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<EventData>
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Hi Abhijit,
I am able to install InDesign CS6 manually on the machines from the CD/DVD however when trying to install it via GPO or running the msi using the msi exec commands it doesn't install and leaves the above errors in the event log.
The installation was made using the same CD/DVD and the installation works on the Windows XP clients and software other than InDesign CS6 will install to the Win 7 64-bit machines via GPO.
Cheers,

RSAT won't install on Windows 8.1 Pro - "The system cannot find the file specified."

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Bruce Wooding Windows Outreach Team- IT Pro Windows for IT Pros on TechNet
It was a permissions issue! Thanks so much Bruce!
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Please uninstall Pcsuite if you have already.
1. Uninstall PC Suite, PC Connectivity solution and Nokia Connectivity cable drivers from Add/remove
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3. Install latest Pc Suite.
Download latest Pcsuite from website and try : http://europe.nokia.com/support/download-software/nokia-pc-suite
or you can try to install Nokia Ovisuite and continue your work. You can download from here: http://europe.nokia.com/support/download-software/ nokia-ovi-suite
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
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Is there reliable information somewhere about how to share files from a Windows Vista business edition pc to a Mac osx 10.6.6? I have googled instructions and followed the steps and still could not have sharing to happen between the Vista pc and the Mac. These are the steps I have performed, I have made sure that
o Both the Vista pc and the Mac have the same user account/password.
o The firewall from the Vista side allows file and printer sharing in the exceptions.
o Enabled sharing with a few directories on the Vista pc.
o Changed the security policy on the Vista pc to "LM and NTLM - use NTLMV2 session security if negotiated".
o On the Mac System Preferences > Sharing selected File sharing.
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That was a great tutorial / walk through.
In fact, I would say that was far easier than the entrophy route (which is good) as you can see exactly what you are doing rather than relying on an installer which has often failed in the past for me, and then just suddenly worked for no apparent reason!
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HP OfficeJet J6410 won't install under Windows 8 & Windows 8.1

Recently I made a posting about installing the HP OfficeJet J6410 printer on my daughter's new HP laptop.
Please, before answering my question, I would like to point out to two earlier postings from me.
1. The first posting.
Around april this year (2014) I bought a new laptop for myself (a HP 15 Notebook PC, d081ed). It had Windows 8.1 pre-installed on it. At first I had problems installing the HP OfficeJet J6410 printer. I received a very usefull reply by which I was able to solve the problem.
Read more about this posting here: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officet-J6410-won-t-install-under-Wind...
2. The second posting.
Almost two weeks ago a bought a second HP laptop (HP Pavilion TouchSmart 11-e000ed) voor my daughter. This laptop had Windows 8 pre-installed on it. I experienced the same problem with the printer and made a posting. Unfortunatelly that didn't resolve the problem. I received no further reactions. The problem is still unsolved.
Read more about this posting here: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP-OfficeJet-J6410-won-t-install-under...
A. What have I done afterwards?
Afterwards the previous above I first made sure I had all the updates for Windows 8 installed. I've read that in the case of the laptop of my daughter I could upgrade for free to Windows 8.1. So I did that too.
B. Why a second posting?
Since I upgraded to Windows 8.1. I realized my second posting wasn't quite accurate anymore. I realized it could lead to confusion since I now don't have Windows 8 installed on it anymore.
Now here's the strange part.
B.1.
On my own laptop (d081ed, HP 15 Notebook PC) I have the same operating system (Windows 8.1. ) as I now have on the laptop for my daughter (11-e000ed, HP Pavillion Touchsmart)
B.2.
After upgrading I tried the same steps, as described in my first posting, on the laptop for my daughter.
Strangely enough, and although we now both have a HP laptop with exactly the same operating system on it, I can not get the printer installed.
What can be wrong? I tried updating, the scrubber, the packages to solve the C++ redistributable packages... nohting works! And worse!! It seems I somehow made the problem worse...
Why do I think that, and are there things or error-messages that are different than the one I experienced before (with my own laptop, see point 1 above at the beginning of this posting).
B.2.1.
The first thing that is different:
If I want to install the printer, and after it extracted files, checked the system and prepares it for installation, I receive the message:
C:\users\<username of my daughter.\AppData\Local\Temp\7zS0FF0\Setup\de..
This is different than the message (Program: C\Users\IRN\AppData\Local\Temp\7zS28Db\Setup.exe) I experienced with my own laptop (the d081ed).
Note the difference between:
..Temp\7zS0FF0\Setup\de.. (<-- that is the message I get on the laptop of my daughter)
and
..Temp\7zS28Db\Setup.exe (<-- that is the message I had on my own laptop)
B.2.2.
The second thing that is different:
At some point I installed, after upgrading to Windows 8.1, the SP 40669 package. I can't remember having done that on my own laptop.
B.2.3.
On my own laptop I installed the C+++ packages for 2005, 2008 and 2010.
On the one for my daughter I only installed the C+++ package for 2010 (KB2562063, version 10.0.30319 and 10.0.40219, but I don't think that is the problem really, correct my if I'm wrong).
B.2.4.
Before I upgraded to Windows 8.1. I got an error message at rebooting the system (in Dutch
explorer.exe - Toepassingsfout
De instructie op 0x5d2c3e01 verwijst naar geheugen op 0x00000000. Een lees- of schrijfbewerking op het geheugen is mislukt: read.
Klik op OK als u het programma wilt beëindigen.
And after that the message doesn't wait for your click on OK. It just flashes away very quickly. Since I got that message a couple of times, I did manage to capture it with the camcorder on my mobile phone. In that way I was able to describe you the message as exactly as here above.
I sometimes get the message again, and then not. So it's not consistent. It seems to me the problem there is with explorer.exe and not with the printerproblem, but I'm not sure. Couple of days later, there were new updates for Windows 8.1, which I installed, and the error-message didn't show up again the last few days.
Last request.
I would really appreciate some help with this. The reason I like the printer installed is because of the HP Solution Center. I'm sure my daughter would use it for scanning documents needed for her study and printing activities.
I installed the basic printer for the time being, but only as I temporarily work-around, so she can - at least - print all of her study materials. Scanning, on the other hand, is some differtent then, but that is a known problem with the basic printer driver.
I truly don't understand this problem. We both have an HP laptop, we both have the same operating system now (Windows 8.1) and stil .. on my laptop I managed to install the printer, and on hers not.
Please help me.
(p.s. I do have a HP support Pack for both laptops, and if one thinks that this problem is too complex and would redirect me to HP support ... no offense taken, from my side. But, I really would like to try to solve problem myself at first and would really appreciate your help with it. )

Hello RNRMusicMan,
Glad you're willing to help me out. So Sorry I couldn't send a message earlier. I had a few appointments the last few days and afterwards I had to little time to spend enought time to try to solve te problem.
But o.k, let's continue.
I've followed the steps you mentioned as a second option. I'll describe what I've done.
First I tried the Hp printer install wizzard
No succes
Same error occured …\setup\de.. (at the second fase of the installation program of the printersoftware)
Restarted the system
I used the Scrubber
L4
Error: uninstaller didn't work. Clicked ok
Restart
At restart I got the same error about something with the memory. (In dutch; 'De instructie op 0x5d2c3e01 verwijst naar geheugen op 0x00000000. Een lees- of schrijfbewerking op het geheugen is mislukt: read.' and please note that 0x5d2c3e01 was this with different numbers etc, but I guess that's just the adress in the memory where the program wants to read/write to)
I continued with cleanboot
Msconfig – services – hide all microsoft services – disable
Startup – system configuration – open task manager
On startup tab in task manager – I disabled each startup item
Closed taskmanager
Startup – system configuration – checked ok box
Restarted
Tried to install again with the OI_AIO_J6400_Full_Win_WW_140_4.exe software I downloaded from the hp website
At ‘systeem wordt voorbereid op installatie’ I got the same error again: ‘C:\Users\Simone\AppData\Local-\Temp\7zS46SD\Setup\de..
After this I followed the steps as described to start up again normally (that is: msconfig, enabling the services again, etc.) and that step went o.k and as aspected, so no problems there.
After that I restarted the system again. I didn't get the message about the problem with the memory again. So I guess that must have been due to the error in the scrubber program.
I really don't understand this. Me and my daughter both have a hp, both the same OS (windows 8.1), and on my laptop I got the printer running and hers not. What can it be? I'm guessing that there most have been something that went wrong then with either the installation with one of the windows 8 or windows 8.a upgrades, or with the upgrading from windows 8 to windows 8.1. Or is that to far fetched? But that just a question I have, trying to understand what went wrong or what could be the cause of this.
So what now? It didn't work.
Update (29-9-14):
Since all the suggested solutions didn't work out I decided to start all over.
One of the reasons I decided to do so, was the following:
I've got an external DVD writer (Samsung, Slim External, model SE-8084D/TSWS) that I needed to use for installation of the HP J6410 CD that came with the printer, since the laptop of my daughter doesn't have a built-in DVD player.
Now here the strange thing! When I use it on my own laptop, it starts the software on the the HP J6410 DVD flawlessly. No problems there! But, when I connect it to the laptop of my daughter, it sees the CD and I can explore the files on it. But, when I try to start HPSetup.exe on it it does ... nothing!! Now that's very stange! Me and my daughter both have a HP laptop, with the same OS. Still it functions normally on my laptop, and on for the one for my daughter it does nothing. Same with the software that you can download from the HP site. It runs on my computer, but gives errors on the one for my daugther. So I guess that was a good reason to decide to start all over again from scratch
This is what I've done so far.
- I made a (full) factory recovery.
- I've installed all the updates for Windows 8.
- After that I upgraded to Windows 8.1 again and installed all of the updates for it as well.
- I removed the antivirus program (Norton Antivirus)
- After that is done I tried to install the printer again.
No success!
But.. I'm convinced I've found out where the problem might lay.
My daughter had c++ 2012 redistributable installed (version 11.0.50727).
My other laptop doesn't. An even older hp laptop (with Windows Vista on it) does neither. On those laptops the printer software ran.
On the new laptop for my daughter it doesn't.
So.. I'm suspecting the problem does not lay in the printer software but in the c++ 2012 redistributable package.
Another difference is that my own laptop had an Intel processor. The one for my daughter has an AMD.
So I am convinced the problem must lay in the C++ 2012 package (maybe combined with the AMD processor? I don't know) and NOT the printer software.
Anyone got any ideas on what to do next?
If so, I thankfully await your answer.

Officejet 6500 wireless printer won't scan in Windows 8.1

My 6500 won't scan.
I read in my Windows 8.1 for dummies that it may be too old.
I purchased it in the summer of 2010.
After I plugged my printer into my new Windows 8.1, I performed a 'test' through a wizard that claimed 'scan successful' but I have no icin on my desktop (like I did when my printer was hooked up to my old XP computer), and so have no way to access the scanner comtrols.
Any suggestions?

Hi eliann77,
I would recommend that you make sure all of your Windows Updates have been done first. If there is still no change after that, please try installing the printer via the in operating system driver, and see if you're able to scan that way with the Windows software. If that works I would recommend sticking with that method, because I believe your Dummies book may be right that this printer is too old for Windows 8.1.
I hope this information has been helpful and I hope you have a great weekend
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Postscript printer won't install

I am trying to save a file as a PDF and it won't do it because it says the postscript printer is not installed. I tried down loading a new print driver, but still no luck. I need pretty simple instructions on what to do. thanksam using an officejet pro 8600N911a

Hi there catch2kr, Welcome to the forums!
To better assist you, I would need your operating system information. I will post links below to help your retrieve that information. From there, I will reply to you with help on installing. Please let me know if you seen any error codes or messages when you tried installing your printer, as this will help out tremendously with my research.
Which Windows operating system am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Thank you,
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Printer won't install on my computer

I just purchased a new laptop with Windows 7. Now the Officejet Pro 8500 series printer that I purchased two months ago won't install on the computer. It is telling me that it isn't compatible with my operating system. What can I do?

Just use Google and search the web for your drivers here...
http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&lc=en&dlc=en&product=3692888
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

WPSM54G drivers won't install on Windows 7

I've just migrated to Windows 7 (Home Premium) and found that my WPSM54G driver(s) won't install. The installer error message is essentially: Windows 7 is not supported. Is there any way to override this behavior? My guess is that the driver(s) will work just fine, if they could only be installed. Alternatively, when is Linksys likely to fix the problem?
Solved!
Go to Solution.

This problem IS NOT solved by the above. Sure you can print with this option, but what about scanning and faxing? The WPSM54G is an ALL IN ONE sever and not just a print server. When is Linksys going to get updated software out? Why am I ALWAYS having issues with Linksys products that are software or firmware based.

Printer won't install on Windows 7 Business edition

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