Printer won't print after a few mnutes

Printer will consistently print just after it is turned on, but will NOT print after about 3-5 minutes. Printer goes to sleep but will wake up with a touch of the screen. If I try to turn off the printer, it often will not shut down without having to pull the plug. So, when I pull the plug and restart, if I'm quick enough, I can print. We have uninstalled and reinstalled the software both from CD and download 3 times with no luck. We have tried using the rinter wireless and with a usb cable--no difference. The printer also gets lost on my iPad and iPhone after this short amount of time too. What can I do...I am miserable! I have owned nothing but HP printers since the beginning of time!!! HELP!

HI Kathyju,
Please check the firmware and if the firmware on the printer is older than the one mentioned in the link below, please upgrade the printer and check.
The below link provides you info on how to check the firmware of the printer. If you are not using the one mentioned in the link please upgrade to the new firmware available.
CLICK here to go to the firmware download page.
Kind Regards,
Oliver
"Although I work for HP, I'm speaking for myself and not on behalf of HP"--Please mark the post that solves your problem as "Accepted Solution"
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Message was edited by: CMCSK

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Message was edited by: CMCSK

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Printer won't print after a few mnutes

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