Printer won't print alignment page

I have a new HP Officejet 4500g and am setting it up on a Windows Vista (32 bit) system. The print is brand new and after I set it up and installed the ink cartridges it asked me to hit 'OK' to print an alignment page. It pulled in a piece of paper, stopped, and displayed the message "Aligning cartridges. Please wait" and then did nothing--no print, no change in the message, nothing. I've gone through all the troubleshooting steps on HP's support site and get the same result every time.
I should add that when I first turned it on it made a sound like nylon gear teeth slipping over each other. It did this a few times when I was performing the troubleshoot steps too.

Thank you for your patience to resolve the printer problem. Being a brand new printer there was a good chance that it was a setup issue such as the rear door, front door, paper rollers, or ink cartridges not being in place.
After all the troubleshooting for the hardware setup, we can try the printer reset. With the printer turned on, disconnect the power from the back of the printer, wait about 15 seconds, press and hold the # and the 3 buttons at the same time, reconnect the power cord to the back of the printer, and release the # and 3 buttons. Click here to see details on how to perform a partial reset to the printer.
After checking the hardware setup of the printer and doing the resets to have the alignment page print but it still has not printed, there really is a problem. I want to do what I can to help you and recommend the following for your convenience.
Click here if you would like to see and use the HP Product Warranty Check tool.
There are many ways to contact HP. The number to call is 1-800-474-6836 and select the options for the printer to help with further troubleshooting if needed and a replacement.
Click the Kudos on the left side for helping and click Accept as Solution for providing a solution. I work for HP.
Best Regards,
Kenneth

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This question was solved.
View Solution.

themadtoker wrote:
do NOT listen to this expert.
YOU DO NOT NEED A NEW ALIGNMENT PAGE EVERY TIME YOU INSTALL A NEW CARTRIDGE
I registered just to respond to this
The alignment pages all look the same because they are all the same, pretty sure its a scam to let you use ink. [snip]
I am pretty sure you do not understand what the alignment page is for - it provides information for alignment of black vs. color and also is used to calibrate the operating energy for the color cartridge.
You may be able to "fool" the printer by reusing an old alignment page, but the quality will suffer as you will not be running at the optimum energy.
You are certainly free to do what you want with your printer but please do not mislead others with misinformation.
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If your problem is solved please click the "Accept as Solution" button ------------V
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@ti_Sh
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