Printer won't print black ink; have already replaced printhead 1 month ago

My Office Jet 6500 e709n stopped printing black ink first part of December. I followed all the instructions on the HP site and cleaned printhead several times, replaced ink with new cartridges and ended up replacing the printhead and purchased from HP with a return of my old printhead. I installed easily and printer worked. Now one month later, the black ink does not print again. I have cleaned printhead several times, replaced ink cartridges and checked vents. Any other solutions? Is it time to buy a new one? I'm a little frustrated that the HP printhead I purchased only one month ago appears to need replacement so soon.

Hi @StMelG,
Welcome to the HP Forums!
I noticed that your HP Officejet 6500 e709n will not print in black. I am sorry for the frustration, but I am happy to help!
Please take a look through this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-On....
If you have been through this guide already, and the issue is not resolved. Then I would recommend this post, Re: black ink not working, by @Bob_Headrick.
If neither options fix the issue, please call our phone support at 800-474-6836 for your upgrade options. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this information is helpful!
RnRMusicMan
I work on behalf of HP
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Ink sent for replacement 2 months ago - Never received replacement

HP replaced my printer with a different model within warranty and instructed me to send my new cartridges in for replacement, as well as the cartridges that were in the printer. I did that at the beginning of April, 2010 and here is the email I was sent when it was received:
Hello Sheila,
We received your HP inkjet cartridges. We are happy to offer an equal value exchange for the cartridges we received. You will be contacted via email as soon as possible with order confirmation numbers. We are currently experiencing a high volume of cases. Your patience is appreciated.
Sincerely,
Amy
ISB Team HP
That was over two months ago and I have not received a replacement or any further communication from HP about the ink. In that time, HP has been unable to install and get this printer working correctly with my system and I've given up on it after hours on the phone with tech support. I will be replacing this printer, but I still need either my cartridges back or a replacement of them. I would prefer cash, since I will not be getting an HP printer, due to the headaches I've encountered with the last two HP printers. It's really a shame, as I have been a loyal HP customer up to this point.
What's going on, HP?

Hi,
Sorry about this. I'd like to help. I've sent you a private-mail here in the forum. Hope you can read that and get me some more information.
Regards,
GarenT
HP Product Expert for the Officejet Pro X Series.
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Printer won't print in black ink

I have a HP Photosmart 5510 printer. The printer will no longer print in black ink - the page comes out white. I have tried troubleshooting the problem by replacing the black ink cartridge, cleaning the printheads, cleaning the screen inside the ink cartridge, and unplugging the printer to no avail. The printer is only 2 years old and hardly been used. Any suggestions on how to fix this problem?

Hi mmariotti,
Welcome to the HP forums!
I'm sorry to hear your Photosmart 5510 has stopped printing black properly, but I will definitely do my best to lend a hand to get this resolved
Can you please just verify that you've gone through the steps within this Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages document for me please? If you've already tried all of that, or it doesn't resolve the issue, please let me know whether the printer is in or out of warranty and which country you're located in, thanks! Feel free to private message me the country information
Hope to hear back from you soon!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
I work on behalf of HP

All in one printer won't print black ink - colour only

My all in one printer won't print in black right now - colour only - even though the black ink is new. It will print a couple of black ink pages and then reverts to colour. If I give it a rest it will print a couple more black pages and then again, in colour - I think something needs cleaning but I don't know what - any help is much appreciated! Val

Please read this post then provide some details. What printer model? What operating system? Is the black cartridge an original HP or a third party or refill/renamufactured cartridge? (The symptom is typical of a poorly refilled cartrdige....)
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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My printer won't print in black

My printer won't print in black. Went thru every step possible to fix. Still doesn't work. Printer not that old and i use it infrequently.

Hey @zufritto,
Because the Semi-Full Reset failed to resolve this issue I would have to recommend that you contact our Technical Support queue by phone to explore additional options.
HP Technical Support can be reached at: 800-474-6836.
If you live outside the US/Canada Region, please click the link below to get the support number for your region.
HP Worldwide Contact
It has been a pleasure working with you. I wish you luck going forward with this!
Hey @drodg,
I understand that you are also experiencing issues printing in black. I actually worked with you on the following thread: Photosmart will not print from the black cartridge.
I see that you also worked with my colleague @MissTeriLynn on this thread: New black ink cartridges [HP] will not work.
Because this issue is unresolved I would highly recommend that you take the advice to contact our Technical Support queue by phone to explore additional options. Unfortunately, there are no further support options available over the HP Support Forums.
I wish you luck going forward with this!
X-23
I work on behalf of HP
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Printer won't print too- need a new printer head. i want to know if you have one in stock

Hi, my printer won't print and the error message states "bad printerhead". My printer model is HP officejet d 155xi. I need to know how much it costs or would it be cheaper to buy a new printer. Still have four cartridges of ink. Please advise. Thanks.

HI,
You can find the General prices for the printheads HERE, if you only have to replace one its ok, but keep in mind that the other printhead are likely to be just as old and might break down as wel.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"

Black ink is not printing but the printer states that the black ink cartridge is full

Hi.
I was printing something and the printer was working fine after i changed the black ink cartridge. After a few minutes, i continued to print and the ink was extremely light (almost unseeable unless it was held up to a light) for some words and non-existing for others. I tried cleaning the printerhead and the ink cartridge as well as resetting the ink cartridge but that did not help. I tried using anther black ink catridge but that didn't help. The printer does not state that the cartridge is damage or low in ink. When i printed the quality status, it stated that ink levels were good but showed the box for the black in to be completely empty. I tried to use the clean cartridge and align cartridge functions in tools but that did not help. Rather, when i performed the aligned cartridge, it stated that the alighment failed. I'm not sure what I should do to fix this problem? Any suggestions?

@BabyBluePanda, welcome to the community!
I read about the black ink troubles you've been having with your Photosmart 7525, and I'd like to help.
I absolutely understand you've tried the majority of troubleshooting for this issue however, please take a look at this guide I have linked you to below and ensure you've tried all of the steps.
Fixing Print Quality Problems for the HP Photosmart 7520 e-All-in-One Printer Series
If the black ink is still not printing, a faulty cartridge or printhead could be to blame. If that seems to be the case, please give us a call.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Good luck!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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How to get my C309a printer to only use black ink cartridge?.

I have changed my ink cartridges 3 times. ALL of them. I haven't had the printer for that long. I only print TEXT so only BLACK INK. And not that much of it either. SO why does all of the cartridges get used up? I cannot find anything where you can adjust or fix this problem. HELP as I don't have the money to keep buying all this ink.

PTGillan wrote:
[snip] Decent thing to do would be to allow printer to do what they have done from time immemorial - print faded docs to give us time to get cartridges and avoid total failure. Not a good or decent system. Not a good way to treat customers.
The Photosmart c309a does allow printing in black if a color ink is depleted - I have one here. What is your printer model?
HP and other printer manufacturers have different printer technologies for different needs.
Some have printheads built into the ink cartridges. These printers can typically print with one or more of the colors completely empty, or even with color or black (but not both) cartridges removed. The Deskjet 6980 series is an example.
Other printers have separate ink supplies and replaceable printheads. An example would be the Officejet 6500 printers. The printhead in these printers can be replaced if they are damaged by running the printhead with colors out. Some of these printers will allow printing with a color out, other will not. If the printer is run without ink in one or more colors the printer may be damaged, but the user may be able to recover without having to send the printer for service.
Other printers have permanent printheads. To run these without some ink in all the colors would risk causing damage to the printhead due to clogs, air ingested in the printheadvor burned out printhead firing resistors. The Photosmart 3310 series is an example of this type of printer. For printers with fixed printheads this could require service to get the printer to print properly again when the ink is finally replaced.
The document here has information on how ink is used.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

I am trying to print a webpage in black ink only but it continues to be printed with colors.

Printer OfficeJet 6500 A. I am trying to print a webpage in black ink only but it continues to be printed in color. What settings must I use?

That was just my curiosity about the web browser. It has nothing to do with the printing issue.
Have you selected gray scale and tried reprinting yet?
regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

I have OSX 10.6.8 and my new HP 6700 printer won't print until I "empty print file!" What does that command mean? How do I do it?

I have OSX 10.6.8 and my new HP Officejet 6700 all-in-one printer won't print until I "empty print file!" What does "empty print file" mean. How do I do it?

Go to System Preferences>Print & Fax>Open Print Queue, select(highlight) any jobs and delete them. Do this for all printers in the left side bar (select printer when you click Open Print Queue)
Hope this helps

My printer is out of Black Ink .... why does my Scanner Not Work anymore?

My printer is out of Black Ink .... why does my Scanner Not Work anymore?

Hello Londen.
The community is eager to assist! To ensure the most accurate information is provided, we’ll need to know the model of the printer you are using. We look forward to hearing back from you!

I get incomplete printing for anything in black ink. and test bars are also faint

when printing documents the text in black comes out incomplete, some are fine, others are missing. color images, printing are fine. Test page comes out with extremely light for the black toner images as well as the black bars

Hi @denwa13,
Welcome to the HP Forums!
I understand that you are getting incomplete printing for anything in black ink, and test bars are also faint. I am happy to help you with this printing issue!
For further assistance, I will need some additional information:
The Product/Model Number of your printer. Follow instructions in this link. Finding Your HP Product Model Number.
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, Ethernet, or USB.
If the printer is able to make copies.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
If you are using Windows, please try our HP Print and Scan Doctor, and post the results!
Please see this post, Want Good Answers? Ask Good Questions, by @Bob_Headrick, so you can get the most out of these forums.
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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I'm on a mac and my printer won't print

I'm on a mac and it sends the document to my printer (Hp Photosmart 4680 all in one) but the printer won't print. My printer has been working just fine and now it won't print. Am I doing something wrong. This happened once before and I got frustrated with and left it for about 2 days, I had tried everything I could think of, unplugging for an hour or more, uninstalling and reinstalling, checked ink levels they were fine. Then all of a sudden it started to work again. I just turned on my computer and printer and amazingly it just started to print. Has anyone else had this problem? If so what did you do? Or does anyone have any suggestions of what I may be doing wrong!
Thanks
This question was solved.
View Solution.

Do you have HP software installed (in your Applications folder)? If so and you got it from the printer CD, let's get rid of it:
Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Hold the Ctrl, Opt and Cmd keys and click on Uninstall
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish
Now, run a Software Update.
Next, remove and re-install the printer in System Preferences, Print & Fax.
You do not need the software now since Snow Leopard has both print & scan drivers built-in. Scan from Preview or Image Capture apps. Scanning from the front panel of the printer does not yet work.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Printer won't print from a copy.

Printer won't print from a copy or from computer. Goes through the motions but have blank page. HP Officejet 6600
It was working fine and then had a message that the ink cartigages were bad, so I replaced them. Went to Set-up, tools, cleanprinthead when that finished I aligned printhead, but it didnt print the alignment page. It is a HP Officejet 6600

Hi @happyhunter11
Please make sure your firmware is up to date; Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
If you have the latest update and the issue remains, call us. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
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Sunshyn2005 - I work on behalf of HP

HP LaserJet P2055dn Printer won't print the last page of documents & envelope problem

My HP LaserJet P2055dn Printer won't print the last page of documents until i send another document, then it will print the last page of the previous document, but omit the last page of the current document. I need to keep printing a blank page or any other page to get my previous documents completely printed. Also, the envelopes print with large rectangular boxes on them and no address (I don't know if this is a result of the previous stated problem or not - it started happening at the same time) I use the envelope feature in Microsoft Word 2010. I never used to have either of these problems - didn't make any changes to the system or add any software to the computer, so I know it's not that. Any help would be greatly appreciated!!

This seems to be a commercial product. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!
You can find the Commercial Laserjet board here:
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Printer won't print black ink; have already replaced printhead 1 month ago

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