Printer won't print from desktop computer

My printer was printing fine until I went away on vacation. I shut off my computer and printer while I was away. When I came home, I started up the computer and printer and the printer would not print from my desktop. I can print wirelessly from my devices (IPhone and laptop) but not from the desktop computer. I have tried the HP Doctor program (did not help), have tried plugging the printer directly into the computer through a USB port (dopesn't help) and tried it without a printer cable. Everything was fine when I left--now it won't print at all. I'm thinking it somehow dropped something it needs to print successfully? Any suggestions?

Hello ! Thanks for posting on the HP forums! I should be able to provide some help regarding the printer issue. You mentioned that the printer is able to print wirelessly from other devices such as your iPhone and other laptop. This sounds like there may be either a software issue in the current computer or a firewall in the current computer blocking the printer. If it was working before i doubt it is firewall but it can still be a factor. The first thing I would recommend is t uninstall and reinstall the HP software. To uninstall the software i would recommend following this document regarding Uninstalling the Printer Software. In the document click on Windows 8 and follow the steps. After the uninstall is finished it is recommended to restart the computer before you re-install. When running the install of the HP software it should locate the printer as WiFi connected and set it up correctly. Let me know how it goes!

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Look to the left and a bit above Cancel and Post. You are a member and not a visitor, right?
You may not have enough posts to have the privilege of attachments, I am not sure.
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Hello @CazzoInMano , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're running into print issues. I would like to help with that!
What version of mac are you using?
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Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Sharon,
Welcome to the HP Community Forum.
If I understand what you are saying, it appears that one computer - the notebook - is working correctly to print.
A different computer -- a Desktop computer - does not print, and is showing an error indicating that the printer is not connected properly (or something similar).
Assuming you are using DHCP and not a Static IP address for the Printer, the following might apply to your setup.
You might try / consider the following to try and fix the problem for the Desktop computer:
On the Desktop: Remove the Printer software from Control Panel > set icon view > Programs and Features > Right-Click >> Uninstall
Shut down the Desktop Computer
Optional
Disconnect the extra bits from the Desktop -- USB drives, speakers, other unnecessary devices. Leave the monitor and mouse connected; these are considered necessary.
Unplug the Desktop computer for thirty seconds
Reconnect the Desktop computer to the power (plug in)
Reconnect the Desktop's devices as desired: USB drives, etc.
Shut down the Notebook, using proper shutdown protocols
Shut down the Printer
Switch off the Router - wait ten - fifteen seconds...
Switch on the Router - wait thirty seconds for the Router to boot completely...
Boot Notebook, Desktop computer, and then start the Printer
Install the Full Feature Software onto the Desktop computer:
Install Full Feature Software – Printer
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I am pleased to provide assistance on behalf of HP. I do not work for HP.
Click Accept as Solution when the Answer provides a Fix or Workaround!
Kind Regards,
Dragon-Fur

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Hi debitacct ,
Thanks for clarifying that information.
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I hope I explained that alright for you. The USB connection would most likely be the easiest way to go.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

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try to connect the printer with your laptop with USB connection.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
I work on behalf of HP.

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Hi,
Pleae download and run HP Print and Scan Doctor utility which should resolve most of printing issues.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-106151-2&cc=us&dlc=en&lc=en...=
Although I am an HP employee, I am speaking for myself and not for HP.
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Hey there @pepsitruck
I understand you cannot print from your desktop however, you can print from your laptop.
Could you please run the Print and Scan Doctor again and let me know the results or post a screen image of the results?
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Which Windows Operating System am I running?
Thank you,
R a i n b o w 7000I work on behalf of HP
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Printer won't print from desktop computer

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